Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

Crystal Garden Resort & Restaurant

3.5 star property
Hotel connected to a shopping centre in Cairns with free parking

Choose dates to view prices

Photo gallery for Crystal Garden Resort & Restaurant

Outdoor pool
Gym
Basic Apartment, 1 Bedroom | Private kitchenette
Triple Room with Multiple Beds
Basic Apartment, 1 Bedroom | Living area
Crystal Garden Resort & Restaurant offers a quiet retreat minutes from Cairns Esplanade. Relax in the garden, enjoy meals at the on-site restaurant, use in-room WiFi, and cool off in the outdoor pool. The area shuttle makes local exploration convenient.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Laundry
  • Parking included
  • Air conditioning
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Basic Double Room

1 bedroom, desk, soundproofing, iron/ironing board

Basic Double Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
18-24 James Street, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade - 10 min walk - 0.9 km
  • Cairns Base Hospital - 18 min walk - 1.5 km
  • Cairns Central Shopping Centre - 3 min drive - 2.1 km
  • Reef Fleet Terminal - 4 min drive - 3.2 km
  • Esplanade Lagoon - 5 min drive - 3.5 km

Getting around

  • Cairns Station - 4 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 5 min drive

Restaurants

  • ‪Smith Street Cafe - ‬6 min walk
  • ‪Thirsty Flamingo - ‬2 min drive
  • ‪Café Matteo - ‬17 min walk
  • ‪Cock & Bull - ‬14 min walk
  • ‪Bayleaf Balinese Restaurant - ‬18 min walk

About this property

Crystal Garden Resort & Restaurant

Hotel near Cairns Esplanade
Consider a stay at Crystal Garden Resort & Restaurant and take advantage of a terrace, a garden and laundry facilities. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
Additional perks include:
  • An outdoor pool
  • Free self-parking
  • A local area shuttle, express check-out and express check-in
  • Concierge services, luggage storage and smoke-free property
Room features
All guest rooms at Crystal Garden Resort & Restaurant feature perks, such as air conditioning and separate sitting areas, in addition to amenities, such as free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Heating and ceiling fans
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and free toiletries
  • Porches or lanais, wardrobes/cupboards and separate sitting areas

Similar properties

Outdoor pool

Heritage Cairns

  • Pool
  • Parking available
  • Laundry
Heritage Cairns

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 5 kilometres
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
The front desk is open Monday - Friday (10:00 AM - 4:00 PM) and Saturday - Sunday (10:00 AM - 2:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
A car is not required for transport to and from this property

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Crystal Garden Resort Cairns North
Crystal Garden Resort
Crystal Garden Cairns North
Crystal & Restaurant Cairns
Crystal Garden Resort Restaurant
Crystal Garden Resort & Restaurant Hotel
Crystal Garden Resort & Restaurant Cairns
Crystal Garden Resort & Restaurant Hotel Cairns

Frequently asked questions

Does Crystal Garden Resort & Restaurant have a pool?

Yes, this property has an outdoor pool.

Is Crystal Garden Resort & Restaurant pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crystal Garden Resort & Restaurant?

Self-parking is free at this property.

What time is check-in at Crystal Garden Resort & Restaurant?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Crystal Garden Resort & Restaurant?

Checkout is at 10 AM.

Where is Crystal Garden Resort & Restaurant located?

Located in Cairns North, this hotel is within 1 mi (2 km) of Cairns Esplanade Charles Street Parkland and Cairns Esplanade. Rondo Theatre and Centenary Lakes Botanic Gardens are also within 1 mile (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Crystal Garden Resort & Restaurant Reviews

7.0

Good

7.2

Cleanliness

7.2

Location

7.8

Staff & service

5.8

Eco-friendliness

6.4

Property conditions & facilities
Rating 10 - Excellent. 37 out of 230 reviews
Rating 8 - Good. 92 out of 230 reviews
Rating 6 - Okay. 50 out of 230 reviews
Rating 4 - Poor. 30 out of 230 reviews
Rating 2 - Terrible. 21 out of 230 reviews

Reviews

10/10 Excellent

Laura

Decent cheap accommodation- about a 15min walk to the Tanks at the botanical gardens in cairns
Stayed 1 night in Oct 2023

8/10 Good

Blake

Liked: Amenities
OK but at the end of the day you get what you pay for, a bit dated but tidy, pool is good
Stayed 1 night in May 2023

4/10 Poor

Shane

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is run down and certainly not $200.00 rooms
Stayed 1 night in Sep 2022

2/10 Terrible

carly

Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy kids constantly running around the complex at all hours, restaurant is closed, no breakfast even though it was advertised, would not recommend staying if you want a peaceful stay

10/10 Excellent

Daryle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location only issue was no curtains to block out light.
Stayed 1 night in Mar 2023

4/10 Poor

Maria

Liked: Staff & service
Too many kids running around the place yelling and screaming no adult around to supervise. I don't think I would stay there again
Stayed 2 nights in Dec 2022

6/10 Okay

Cherie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is a good basic place to stay, close to the airport, but is pretty unkept on the outside and around the pool area. Pool was very clean, but dead weeds, sticks and leaves etc. were lying around. It was pretty clean, but very dated and old. Beds were comfortable though, and overall, you get a good nights sleep for what you pay for. Reasonable rates.
Stayed 1 night in Aug 2022

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't feel safe in the area nor the hotel property. The room was unclean & check in instructions were confusing (only one door to the room worked with the key & I wasted 10 minutes trying to open the wrong one. Would definitely not stay again
Stayed 1 night in Jun 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service
It’s ok, but the wifi was not working properly. Sometimes no signal. Thanks!

2/10 Terrible

Linda

Disliked: Staff & service, property conditions & facilities
Mouldy bathroom, shower head leaked, dead bugs on the floor,
Stayed 6 nights in Jul 2023

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities
How wotif could allow families to rent this place is beyond the pale. This place was essentially a halfway house for meth heads. We witnesses drug dealing and usage in the car park. The place continually smelt of burning drugs. Allowing this place to be called a resort is a disgrace. The photos on the website did not represent the actual place.
Stayed 3 nights in Jul 2023

4/10 Poor

Jeoff

Disliked: Cleanliness, amenities, property conditions & facilities
Room needed a good clean every where. The photos on the Web site must have been taken when the property was new. It is now very dated and old. The restaurant is closed also and has been for some time.
Stayed 1 night in Oct 2022

6/10 Okay

John

Liked: Staff & service
Yes the hotel has been around for a while needs a good repaint to bring it up to scratch, floor tiles need to be looked at, time has taken its toll on white tiles. it doesn't need to be done straight away you can do a room at a time.
Stayed 2 nights in Sep 2023

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To call this place a resort is laughable. It’s a run down apartment block with a functional pool. There was no reception or staff anywhere. Just a phone number on the wall and a man (after several tries) instructing you in broken English where the key is stashed. Room was OK, cost reasonable but be prepared for a shock when walk in.
Stayed 1 night in Jul 2022

2/10 Terrible

Oggie

Disliked: Staff & service, amenities, property conditions & facilities
The room had terrible heavy smell of cigarettes- could not sleep at all. No windows to open and let fresh air in. Also the property says it offers free shuttle to the airport- it does NOT.
Stayed 1 night in May 2023

2/10 Terrible

Mihail

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Terrible service. There was no soap provided in the bathroom. Staff unfriendly and unhelpful.
Stayed 1 night in Jul 2022

6/10 Okay

Estlle

Some lights did not work and there was no fresh water bottles in room
Stayed 1 night in Apr 2024

2/10 Terrible

Charlla

Disliked: Cleanliness, amenities, property conditions & facilities
It was a very small room,old, unsafe, dark, gekkos crawling In the room. Dirty. No facecloths. Do not stay here ever. I warn you don’t RISK this property.

8/10 Good

onella

Liked: Cleanliness, staff & service
Close walk to Esplanade and other convenient shops , bus stop also
Stayed 1 night in Feb 2024

8/10 Good

angelo

Liked: Staff & service, amenities, property conditions & facilities
Nice clean place with an awesome pool. Locked car park at night felt nice and safe
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t waist your time or money.

Do not waist your time with this place. We got there and there was no one at reception. We tried to call and call and waited and waited. In the end we just left Then when we tried to get a refund they denied us a refund and told us they had camera footage of staff at the reception. The lie and lie. Worst costumes service ever.
Stayed 1 night in Dec 2023

6/10 Okay

martin

Disliked: Cleanliness
Central enough and quiet Not very clean. Pretty old and a bit run down
Stayed 3 nights in Aug 2023

6/10 Okay

Jackson

Disliked: Cleanliness, property conditions & facilities
Easy late check in. Cold shower in the morning was a bit sad.
Stayed 1 night in Oct 2023

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Convenience at a reasonable price.

It was only one night, and it was perfectly adequate. Beds on Castors on a tiled floor are very dangerous. They need rubber grips underneath. Somebody could have a nasty fall, very basic, but very comfortable. They reasonably priced.
Stayed 1 night in Sep 2023

6/10 Okay

Natsuko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
チェックインの時間はいつでも可能ですが、セーフティーボックスの中に鍵を入れられていて、あらかじめ教えてもらった番号を入力して鍵を取り出す様式でした。なかに違う人の鍵が何個か入っていて怖いなと思いました。また外で電話している人の声などはかなり聞こえてきました。ベッドが何故かキャスター付き？で寝返りするだけで動くので若干寝心地は悪かったです。清潔感はありました！チェックインもチェックアウトもレセプションが開いていない時間だったのでサービスについては分かりません。チェックアウトはポストに投函で終わりで楽でした。
Stayed 1 night in Sep 2023