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Overview of Crystal Garden Resort & Restaurant

Photo gallery

Featured image
Seasonal outdoor pool
Seasonal outdoor pool
Outdoor spa bath
Desk, iron/ironing board, free WiFi

Crystal Garden Resort & Restaurant

3.5 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationCairns Esplanade Charles Street Parkland16 min walk
    Popular LocationCairns Base Hospital19 min walk
    Popular LocationCentenary Lakes Botanic Gardens2 min drive
    AirportCairns, QLD (CNS-Cairns Intl.)5 min drive

Choose dates to view prices

About this area

Cairns

Located in Cairns, Crystal Garden Resort & Restaurant is near the beach. Sugarworld Waterpark is a popular area attraction and if an activity is on the agenda, Cairns Marlin Marina and Reef Fleet Terminal are worth checking out. Looking to enjoy an event or a game while in town? See what's happening at Cazaly's Stadium or Barlow Park. Guests appreciate the hotel's quiet location.
Popular Location

What's nearby

  • Cairns Esplanade Charles Street Parkland - 16 min walk
  • Cairns Base Hospital - 19 min walk
  • Centenary Lakes Botanic Gardens - 2 min drive
  • St Monica's Cathedral - 3 min drive
  • Cairns Esplanade - 3 min drive

Getting around

  • Cairns Station - 3 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 5 min drive

Restaurants

  • Lunch&Dinner — 1 min walk
  • Dunwoody's Tavern - 6 min walk
  • Poemphun Thai - 7 min walk
  • Cock & Bull - 15 min walk
  • Little Ricardo's - 15 min walk

About this property

Crystal Garden Resort & Restaurant

3.5-star Cairns hotel in Cairns North, near Cairns Esplanade
A restaurant, a fitness centre and a spa tub are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a seasonal outdoor pool, laundry facilities and tour/ticket assistance are on-site. All 20 rooms provide conveniences such as sitting areas and fridges, plus free WiFi and flat-screen TVs. Electric kettles, free tea bags/instant coffee and ceiling fans are among the other amenities available to guests.
Crystal Garden Resort & Restaurant offers 20 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a hairdryer and an iron/ironing board. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free return airport shuttle from 10 AM to 6 PM
  • Airport shuttle on request
  • Free local area shuttle

Food and drink

  • 1 restaurant

Things to do

  • Fitness centre
  • Seasonal outdoor pool
  • Hot tub

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • No lifts

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

Outdoor space

  • Private porch

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Separate sitting area

Policies

Check-in

Check-in from 2 PM - 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9 AM - 8 PM
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 30 December 2020 to 1 January 2021 (dates subject to change).
The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The seasonal pool will be open from July to December

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Crystal Garden Resort Cairns North
Crystal Garden Resort
Crystal Garden Cairns North
Crystal & Restaurant Cairns
Crystal Garden Resort & Restaurant Hotel
Crystal Garden Resort & Restaurant Cairns North
Crystal Garden Resort & Restaurant Hotel Cairns North

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 29 out of 150 reviews
5 - Excellent 19%
Rating 4 - Good. 78 out of 150 reviews
4 - Good 52%
Rating 3 - Okay. 28 out of 150 reviews
3 - Okay 19%
Rating 2 - Poor. 11 out of 150 reviews
2 - Poor 7%
Rating 1 - Terrible. 4 out of 150 reviews
1 - Terrible 3%

3.9/5

Cleanliness

4.2/5

Staff & service

3.4/5

Amenities

3.6/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Shower had hair still in drain No milk for tea and coffee Very noisy during the night
Stayed 1 night in Apr 2021

2/5 Poor

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Claims of shuttle bus are in reliable, earliest bus leaves at 10am which is useless if you have an early flight. Room was filthy, bathroom full of mould. Appliances were broken.
Stayed 1 night in Apr 2021

1/5 Terrible

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

1/5 Terrible

Travelled with family
Disliked: Staff & service, room comfort
Felt like a home invasion.
I had a 2 night stay, so left my belongings in my room during the day. When I returned that evening, someone had been through my suitcase and esky. And my coffee jar lid wasn't on properly... the lights outside the room were very bright when you are trying to sleep. The next day when I was in the shower, someone walked through my room and unhooked the chain on the sliding front door. I threw out anything I had that was open. And basically felt like I had had a home invasion.... No excuse for this. I was alone, so no one else moved things when I was out.. the only ones with keys were the management.... Absolutely disgusted.....
Stayed 2 nights in Nov 2020

2/5 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Check in was friendly, the service due to corona we were only offered sandwich or cereal, we were booked in for 2 days and only stayed one night. The staff were not on premises and the pool was not clean.
Stayed 2 nights in May 2020