Outdoor pool, pool loungers

Reviews of Pullman Cairns International

5 out of 5
Pullman Cairns International
17 Abbott Street, Cairns, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1007 reviews" "
Rating 8 - Good. 318 out of 1007 reviews" "
Rating 6 - Okay. 121 out of 1007 reviews" "
Rating 4 - Poor. 38 out of 1007 reviews" "
Rating 2 - Terrible. 15 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Gordon

Travelled with partner
Disliked: Staff & service, property conditions & facilities
They advertise a harbour view room which is inappropriate as you would need to go on the balcony and look far right to see part of the harbour. We mentioned this to the front desk and the only thing they said was “sorry”. Also, the front desk manager was just plain unpleasant upon check in. Lastly, it is time for another reno.
Stayed 3 nights in Mar 2024

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and buffet breakfast is good.
Stayed 2 nights in Mar 2024

6/10 Okay

Jeremy

Disliked: Staff & service, property conditions & facilities
I must’ve stayed here on 10 occasions s and never once has any of the porters or concierge staff offered to bring luggage to the room, or even assist with luggage in or out of the vehicle.
Stayed 3 nights in Mar 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Pool needs improvement.
Stayed 7 nights in Mar 2024

10/10 Excellent

Mark D

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 7 nights in Mar 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pullman Cairns is perfectly situated on the edge of all the activity but location keeps you away from all the noise! Beautiful hotel with great views and very comfortable accommodations. Would gladly stay here again.
Stayed 3 nights in Feb 2024
Response from Taleila on 8 Mar 2024
Dear Jane,Thank you for the great review. We're very happy to hear that you enjoyed your stay with us.We hope to welcome you back in the future for another great stay.Sincerely,TaleilaAssistant Manager

8/10 Good

Massimo

Stayed 3 nights in Mar 2024

6/10 Okay

Thomas Charles

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were helpful and the we were greeted with a warm welcome. The room was very old and dated. It was musty and damp also. I understand that it's tropical far north Qld in wet season but the bathroom didn't have an exhaust fan so everytime we had a shower it added to the humidity. I later found out that we were placed in an old unrefurbished room. When a hotel wasn't full like it was during our stay, I struggle to understand why they would put someone in that room! Swimming poolnarea and pool also looked very tired and in need of refurbishment.
Stayed 3 nights in Feb 2024
Response from Scott G on 29 Feb 2024
Thomas,Thank you for taking the time to share your feedback about your recent stay at Pullman Cairns International. We appreciate your compliments regarding our helpful staff and the warm welcome you received.However, we sincerely apologize for the challenges you experienced with the room, particularly the dated and musty condition. We understand the importance of providing a comfortable and pleasant environment for our guests, and it's disheartening to learn that we fell short in this regard. Your feedback about the lack of an exhaust fan in the bathroom is duly noted, and we will review this aspect to see how we can improve the overall experience.We regret any inconvenience caused, and we understand your disappointment, especially when discovering that you were placed in an unrefurbished room. This room type reserved was a classic room, for that new room feel we recommend to book the Rejuvenated room types.Regarding the swimming pool area, we appreciate your observation, and we'll take this into consideration as we plan for future enhancements. Our goal is to continuously improve our facilities and services to meet and exceed our guests' expectations.We hope you might consider giving us another opportunity to better serve you in the future. Thank you for bringing your concerns to our attention. We look forward to the possibility of welcoming you back for a more positive experience.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

10/10 Excellent

SHU YING, SAN MARINO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend, good value, great breakfast
Stayed 4 nights in Feb 2024
Response from Scott G on 29 Feb 2024
Shu Ying,Thank you for sharing your positive feedback about your experience at Pullman Cairns International. We're delighted to hear that you enjoyed your stay and found it to be good value. It's also great to know that you were pleased with the breakfast offerings.Once again, thank you for taking the time to share your thoughts. We look forward to welcoming you back to Pullman Cairns International in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

2/10 Terrible

Alan, Oshawa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The assistant manager Lauren Martin should not be an assistant manager and she shouldn’t work the desk. She was rude and shouldn’t have anything to do with customers. She ruined my day. The man who checked me in Fez was great as well as the restaurant manager. Beautiful hotel. Too bad Ms Martin ruined my day.
Stayed 2 nights in Feb 2024
Response from Scott G on 19 Feb 2024
Dear Alan,Thank you for sharing your feedback about your recent experience at Pullman Cairns International. We sincerely apologize for any inconvenience or negative impression caused during your stay.We are disappointed to learn that your interaction with our assistant manager, Lauren, did not meet your expectations. We take such matters seriously and will address this with the utmost urgency to ensure that our guests receive the high level of service that we strive to provide.On a positive note, we are pleased to hear that Faizan and Shiv contributed positively to your stay. We appreciate your kind words about the hotel itself.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Scott GrantGeneral ManagerPullman Cairns International

8/10 Good

Jehan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean, good service at reception. Only problem was room wasn't made up after leaving the room at 1230 and leaving the please make up my room notice.
Stayed 2 nights in Jan 2024
Response from Scott G on 19 Feb 2024
Dear Jehan,Thank you for taking the time to share your feedback regarding your recent stay at Pullman Cairns International. We appreciate your kind words about the cleanliness and the service at the reception.However, we sincerely apologize for the oversight in not making up your room despite the request. This is certainly not the level of service we strive to provide, and we have shared this feedback with our housekeeping team to ensure it is an isolated incident.We appreciate your understanding and hope that it did not significantly impact your overall experience. Thank you for choosing Pullman Cairns International, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

10/10 Excellent

Sailaja Basnet

Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience.
Stayed 4 nights in Jan 2024
Response from Scott G on 30 Jan 2024
Dear Sailaja,Thank you for sharing your brief but positive feedback. We're thrilled to hear that you had a very good experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know.We appreciate your choosing Pullman Cairns International, and we hope to have the pleasure of welcoming you back for another excellent experience in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

8/10 Good

Jolene Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great! We checked in late at night and they gave us a upgraded room! That was very nice of them to do that. The room is very clean I do wish they had Netflix app on TV but other then that I have no issues everything is clean the pool is beautiful. The staff are all so lovely and welcoming
Stayed 4 nights in Jan 2024
Response from Scott G on 30 Jan 2024
Dear Jolene,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel to be great and appreciated the upgraded room upon your late-night check-in. It's our pleasure to provide such special touches to enhance our guests' stays.We're pleased that you enjoyed the cleanliness of the room, the beautiful pool, and the warm hospitality of our staff. Your feedback is valuable to us, and we appreciate your suggestion regarding the Netflix app on the TV.We look forward to the opportunity to welcome you again and ensure another enjoyable stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

10/10 Excellent

David

Stayed 4 nights in Jan 2024
Response from Scott G on 30 Jan 2024
Thank you for your 5 out of 5 review David

10/10 Excellent

randeep

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful week at the Pullman. The renovated rooms are excellent and leave little to need. The property is old but we didn’t feel it was a major issue. Staff are always happy to assist where they can. Special
Stayed 7 nights in Jan 2024
Response from Chintya on 18 Jan 2024
Dear Randeep,Thank you for taking the time to share your positive experience during your stay at the Pullman Cairns International.We are delighted to hear that you had a wonderful week with us, and the renovated rooms exceeded your expectations.I will ensure to share your kind words with our team, who always strive to provide excellent service. Your feedback serves as a motivating factor for us as we continue our commitment to delivering the best possible experience for our guests.We appreciate your choice to stay with us and look forward to the pleasure of serving you again in the future.Sincerely,ChintyaGuest Experience Manager

4/10 Poor

Bowen

Disliked: Staff & service
There’s a staff at the luggage counter, name Agustin. I strongly recommend Pullman cairns international investigate this staff. We checked out at 1 pm today and we store our luggage. we back to the hotel to pick up my luggage around 4 pm. You better confirm if there’s a guy work at luggage counter between 2pm -5pm name Agustin. When I gave him the luggage tag, he was very confused. He confirmed with me again and again and clearly saw my name on his list. He showed a doubt. I really don't understand. Is it so hard to open the luggage door and push out my two cases? Is this normal service attitude? Then he went into the room where the luggage was stored. I waited for him for ten minutes and he didn't come out. A girl in green came out and told me that Agustine had gone in to pick up my luggage and that he would be out soon. After ten minutes, I couldn't wait any longer, so I went to the front desk to find a receptionist who was very helpful to me. When he opened the luggage door, there was my suitcase in front of him. I was shocked that my name tag was on my suitcase. So I don't know why Agustine has any prejudices about about me that make him reluctant to push the luggage out to me. This action should take no more than 10 seconds. Is this the attitude pullman presents to customers? I hope pullman cairns international will look into this thoroughly. No matter what the reason is, pullman has to punish Agustine for dealing with this matter.
Stayed 6 nights in Dec 2023
Response from Scott G on 30 Jan 2024
Dear Bowen,Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your luggage retrieval. Your feedback is taken very seriously, and we are committed to investigating this matter thoroughly.I regret to hear about the apparent confusion and delay you encountered with our staff member, Agustin, at the luggage counter. This does not align with the level of service we aim to provide our guests, and I assure you that we are taking immediate steps to address and rectify this situation.Please accept our sincere apologies for any frustration or inconvenience caused, and know that we are committed to making things right.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

10/10 Excellent

Kirsty Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with everything at your doorstep. Pool was lovely, and the staff were friendly and helpful. Highly recommend the upgraded room.
Stayed 6 nights in Dec 2023
Response from Scott G on 30 Jan 2024
Dear Kirsty,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our great location, where everything is conveniently at your doorstep. It's wonderful that you found our pool to be lovely and that our staff provided friendly and helpful service.We appreciate your recommendation of the upgraded room, and we're delighted it added to the overall enjoyment of your stay. Providing our guests with a memorable experience is our top priority, and we're pleased to have met your expectations.Should your travels bring you back to Cairns, we look forward to the opportunity to welcome you again and provide you with another exceptional stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sad to leave their beds. Incredibly comfortable!
Stayed 2 nights in Dec 2023
Response from Scott G on 30 Jan 2024
Dear Danielle,Thank you for sharing your experience with us. We're delighted to hear that you found our beds incredibly comfortable. It's always our aim to provide a restful and enjoyable stay for our guests.We understand the sentiment of leaving a comfortable bed, and we appreciate your kind words. Should your travels bring you back to Cairns, we would be honored to welcome you again to Pullman Cairns International for another comfortable and memorable stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The extra touch!!!
Initially the room was an older room. But we moved to a new room and upgraded. The best part was when my little man was unwell we had ice cream juice and biscuits randomly sent up to our room. Now that’s service. Xx
Stayed 2 nights in Dec 2023
Response from Scott G on 30 Jan 2024
Dear Natasha,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed the extra touch and the thoughtful service during your stay at Pullman Cairns International.We apologize for the initial inconvenience with the room, but we're delighted that we could address it by moving you to a new room and providing an upgrade. It's heartening to know that our team went above and beyond to make your little one feel better by sending up ice cream, juice, and biscuits. Your kind words affirm our commitment to delivering exceptional service and creating memorable experiences for our guests.We look forward to the pleasure of welcoming you back for another wonderful stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

8/10 Good

Novana

Stayed 3 nights in Dec 2023
Response from Scott G on 30 Jan 2024
Thank you for your review Novana

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful building, spacious room.
Stayed 1 night in Dec 2023
Response from Scott G on 30 Jan 2024
Dear Sandra,Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our great location, the beautiful building, and the spacious room during your stay. Providing a comfortable and pleasant experience for our guests is our top priority.If your future travels bring you back to Cairns, we would be honored to welcome you again for another delightful stay. Warm regards,Scott GrantGeneral ManagerPullman Cairns International

6/10 Okay

Jesse

Stayed 1 night in Dec 2023
Response from Scott G on 30 Jan 2024
Thank you for your review Jesse

10/10 Excellent

Xiaodan

Liked: Cleanliness, amenities
Great location and friendly staff. We will definitely come back.
Stayed 2 nights in Dec 2023
Response from Scott G on 30 Jan 2024
Dear Xiodan,Thank you for your positive feedback. We're delighted to hear that you enjoyed our great location and experienced friendly service from our staff. It's wonderful to know that your stay was enjoyable enough for you to consider returning.We look forward to welcoming you back to Pullman Cairns International for another excellent stay. Your satisfaction is our priority.Warm regards,Scott Grant General Manager Pullman Cairns International

10/10 Excellent

Maria Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family tropical getaway
We stayed 8 nights at this hotel. The moment you walked in you feel the grandeur, class and chic of this place. I loved the high ceiling, floor to ceiling windows and the plantation shutters all around. Our room reminded me of another hotel we stayed in Hawaii, The Modern Honolulu. The staff were amazing, friendly and very acommodating especially when our flight was suspended because of cyclone Jasper. Love the happy hour by the pool deck and at the lobby bar. Special mention to Damon who organised our Skyrail tour and I think its David from the Front Reception who tried his best to check us in early when we arrived at 8:30am. Love the buffet breakfast. Its one of the best buffet breakfast we've had. You just need icecream, strawberries and pancakes to make it perfect. Hope to stay there again in the near future
Stayed 7 nights in Dec 2023
Response from Chintya on 18 Dec 2023
Dear Maria Theresa,Thank you so much for taking the time to share your wonderful experience of your 8-night stay at our hotel. We are thrilled to hear that you felt the grandeur, class, and chic atmosphere from the moment you walked in. It's delightful to know that the high ceilings, floor-to-ceiling windows, and plantation shutters contributed to your overall enjoyment.We are especially pleased to learn that our staff made a positive impact on your stay, and we're glad to hear about the exceptional service you received during the unexpected situation with Cyclone Jasper. We appreciate your special mentions for Damon and Reception, who went above and beyond to ensure your comfort and enjoyment.It warms our hearts to hear that you enjoyed the happy hour by the pool deck and lobby bar. We'll be sure to pass along your compliments to the team. Additionally, your appreciation for the buffet breakfast is truly appreciated, and we're delighted it stood out as one of the best you've had.We look forward to the pleasure of welcoming you back in the near future. Should your travels bring you our way again, we'll strive to make your stay even more memorable.Thank you once again for your kind words.Sincerely,ChintyaGuest Experience Manager

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plesant stay
Stayed 1 night in Dec 2023
Response from Chintya on 18 Dec 2023
Dear Nick,We very much appreciate your delightful comments regarding your stay at the Pullman Cairns International.It is truly a pleasure to hear that you enjoyed your time with us, and I am thrilled to share your positive feedback with our dedicated team. Your kind words will undoubtedly serve as a source of motivation for all our staff members, as we are committed to consistently providing the best possible experience for our guests.Thank you once again for sharing your pleasant experience, and we eagerly look forward to the opportunity of serving you again in the future.Sincerely,ChintyaGuest Experience Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
Entry foyer, bar and restaurant were beautiful. Unfortunately the room was a little tired, although generally very clean and serviceable. Pool area was generally nice although needs a little more shade provision and a little renewing here and there. Staff were incredibly professional and very friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Chintya on 8 Dec 2023
Dear James,Thank you for sharing your feedback with us. We are delighted to hear that you found the entry foyer, bar, and restaurant beautiful. Your comments on the room and pool area are appreciated as they help us understand how we can enhance our guests' experiences.We offer a choice between our Classic and Refurbished rooms, each providing a unique experience. Our Refurbished rooms showcase modern furnishings inspired by the rich history of Cairns and might align more with your preferences.Your mention of the pool area is duly noted, and we'll certainly explore options to enhance shade provision and address any areas that need renewing.We're pleased to know that our staff left a positive impression with their professionalism, friendliness, and helpfulness.We look forward to the opportunity of welcoming you back to experience the comfort and modern amenities of our Refurbished rooms. We hope to have the pleasure of providing you with a truly remarkable stay during your next visit.Warm regards,ChintyaGuest Experience Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, beautiful room, well maintained, very quiet, exceptional staff who couldn’t do enough for us, will definitely stay there next time I’m cairns
Stayed 2 nights in Dec 2023
Response from Chintya on 8 Dec 2023
Dear Tim,Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed your stay at Pullman Cairns International. It's fantastic that our central location, beautiful rooms, and tranquil atmosphere added to your experience.We're especially pleased to receive your compliments about our exceptional staff. Ensuring our guests feel well taken care of is our top priority, and we're delighted to know that our team's efforts made a positive impact on your stay.We look forward to welcoming you back on your next visit to Cairns. If there's anything specific you'd like to arrange or discuss for your next stay, please feel free to reach out.Thank you once again for choosing Pullman Cairns International. We can't wait to host you again.Best regards,ChintyaGuest Experience Manager

10/10 Excellent

Konpal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here! The customer service is great and the room with the water view was beautiful 😍
Stayed 4 nights in Nov 2023
Response from Chintya on 1 Dec 2023
Dear Konpal,Thank you for sharing your positive experience at Pullman Cairns International.We appreciate your kind words about the customer service and your beautiful water view room. Your feedback is truly uplifting, and I will ensure to pass on your comments to our team. I am confident that your remarks will serve as motivation for all of us as we strive to deliver exceptional experiences to our guests.Thank you once again for choosing Pullman Cairns International. We look forward to the pleasure of serving you again in the future. If there's anything specific you enjoyed or if you have any suggestions, feel free to let us know.Sincerely,ChintyaGuest Experience Manager

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for Sister and Niece visiting from over seas! Loved the stay and location!
Stayed 3 nights in Nov 2023
Response from Chintya on 23 Nov 2023
Dear Pierre,Thank you for choosing Pullman Cairns International for your sister and niece visiting from overseas. We're thrilled to hear that they loved their stay and the location.Ensuring a positive and memorable experience for our guests is our top priority, and it is a pleasure to hear from your side. I am glad that you enjoyed your stay at Pullman Cairns International, and I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we're committed to delivering the best possible experience for our guests.Thank you again for sharing your experience and look forward to the pleasure of serving you again in the future.Sincerely,ChintyaGuest Experience Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, elegant and very easy to stay here
Stayed 4 nights in Nov 2023
Response from Chintya on 18 Nov 2023
Dear Steven,Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay and found our location to be great and the ambiance elegant.Providing a seamless and enjoyable experience for our guests is our top priority, and we're thrilled that you found it easy to stay with us. If there's anything specific that stood out or any suggestions you have for improvement, please feel free to let us know.We look forward to welcoming you back on your next visit. If there's anything we can do to make your future stays even more enjoyable, don't hesitate to reach out.Safe travels, and thank you for choosing Pullman Cairns InternationalWarm regards,ChintyaGuest Experience Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was recently renovated including bathroom. Close to marina, restaurants and shops. Staff were friendly and helpful.
Stayed 4 nights in Nov 2023
Response from Chintya on 17 Nov 2023
Dear Carolyn,Thank you for sharing your recent experience at Pullman Cairns International. We're delighted to learn that you enjoyed the recently renovated room, including the bathroom, and found our location to be conveniently close to the marina, restaurants, and shops. Our team is thrilled to have been of assistance during your stay.Your feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another fantastic stay at Pullman Cairns International.If you have any additional comments or special requests for your future visits, please don't hesitate to let us know.Thank you for choosing Pullman Cairns International.Warm regards,ChintyaGuest Experience Manager

10/10 Excellent

Umbrey Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here and excellent. Could do wirh a toaster in the room.
Stayed 8 nights in Nov 2023
Response from Chintya on 16 Nov 2023
Dear Umbrey Grace,Thank you for taking the time to share your feedback on your second visit to the Pullman Cairns International. Your kind words mean a lot to us, and we're delighted to hear that you had an excellent experience during your stay.Your feedback will be shared with our dedicated team, and I'm confident it will serve as a great source of motivation for all of us. We are committed to consistently delivering exceptional service, and it's rewarding to know that we've met your expectations.Your feedback is invaluable as we continually strive to enhance our guests' comfort and convenience. Rest assured, your comment will be considered as we evaluate ways to improve our offerings.Thank you again for choosing Pullman Cairns International. We look forward to the pleasure of serving you again in the future and ensuring that each of your stays exceeds your expectations.Sincerely,ChintyaGuest Experience Manager

10/10 Excellent

Dinesha, Drummoyne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent well located property! Nice rooms
Stayed 2 nights in Oct 2023
Response from Chintya on 7 Nov 2023
Dear Dinesha,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our property to be excellent and well-located. Your positive comments about our rooms are greatly appreciated.We take pride in providing a comfortable and enjoyable experience for our guests, and it's rewarding to know that we met your expectations.Your feedback motivates us to continue delivering top-notch service, and we look forward to welcoming you back for another great stay in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know.Sincerely,ChintyaGuest Experience Manager

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the Pullman was fabulous. Staff was attentive and helpful, the hotel was clean and in a great location with easy access to many restaurants.
Stayed 4 nights in Oct 2023
Response from Chintya on 29 Oct 2023
Dear Marc,Thank you for sharing your feedback about your recent stay at the Pullman. We're absolutely thrilled to hear that your experience was nothing short of fabulous.Our team takes great pride in ensuring that our guests feel welcome and well-taken care of, so it's wonderful to hear that you found our staff attentive and helpful throughout your stay. Moreover, we're delighted that you found the hotel clean and appreciated our convenient location, which offers easy access to numerous dining options.Your kind words are truly appreciated, and they serve as a tremendous motivation for our entire team to continue upholding the high standards we set for ourselves.We can't wait to have the pleasure of welcoming you back for another exceptional experience at our hotel in the near future.Warm regards,ChintyaGuest Experience Manager

10/10 Excellent

Reta

Liked: Cleanliness, staff & service
The smell
Stayed 6 nights in Oct 2023
Response from Chintya on 25 Oct 2023
Dear RetaWe very much appreciate the rating that you gave usIt is a pleasure to hear from your side. I am glad that you enjoyed your stay in Pullman Cairns International and definitely will share your positive feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we're committed to delivering the best possible experience for our guests.Thank you again for sharing your experience and look forward to welcoming you again for the next visit.Sincerely,Chintya Guest Experience Manager

8/10 Good

James

Liked: Cleanliness, staff & service
Great Location
Stayed 12 nights in Oct 2023
Response from Chintya on 18 Oct 2023
Dear James,We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is a pleasure to hear from your side. I am glad that you enjoyed your stay in Pullman Cairns International and mentioned that we are in great location. I will be happy to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and look forward to welcoming you again for the next visit.Sincerely,Chintya Guest Experience Manager

8/10 Good

Sandy

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with many dining options near by. Kids enjoyed the pool and the breakfast.
Stayed 4 nights in Sep 2023
Response from Chintya on 16 Oct 2023
Dear Sandy,We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is a pleasure to hear from your side. I am glad that you enjoyed your stay at Pullman Cairns International, and I would like to thank you for taking the time to share your feedback.I am delighted to know that our location and the variety of dining options nearby added to your overall experience. It's great to hear that your kids had a wonderful time at the pool and enjoyed our breakfast offerings.I will certainly share your positive comments with our dedicated team. Your feedback serves as an encouragement to all of our staff as we strive to continuously enhance the quality of our services. It is feedback like yours that motivates us to consistently provide the best possible experience for our guests.Thank you again for sharing your experience, and we look forward to welcoming you again for your next visit. If there is anything specific you would like to see or experience during your next stay, please do not hesitate to let us know. We are here to make your next visit even more memorable.Sincerely,ChintyaGuest Experience Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, lovely resort.
Stayed 6 nights in Sep 2023
Response from Chintya on 11 Oct 2023
Dear AndrewWe very much appreciate your comments regarding your stay at the Pullman Cairns International.It is a pleasure to hear from your side. I am glad that you enjoyed your stay in Pullman Cairns International and definitely I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and look forward to welcoming you again for the next visit.Sincerely,ChintyaGuest Experience Manager

8/10 Good

mira

Stayed 3 nights in Sep 2023
Response from Chintya on 10 Oct 2023
Dear Mira,We very much appreciate the rating that you gave usIt is a pleasure to hear from your side. I am glad that you enjoyed your stay in Pullman Cairns International and definitely I will share your positive feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and look forward to welcoming you again for the next visit.Sincerely,Chintya Guest Experience Manager

10/10 Excellent

Glenda

Stayed 3 nights in Sep 2023
Response from Chintya on 24 Oct 2023
Dear GlendaWe very much appreciate the rating that you gave usIt is a pleasure to hear from your side. I am glad that you enjoyed your stay in Pullman Cairns International and definitely will share your positive feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we're committed to delivering the best possible experience for our guests.Thank you again for sharing your experience and look forward to welcoming you again for the next visit.Sincerely,Chintya Guest Experience Manager

2/10 Terrible

Sam

Stayed 1 night in Sep 2023
Response from Chintya on 24 Oct 2023
Dear Sam,Thank you for taking the time to provide us with a rating. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We value all guest feedback and would like to ensure that we provide the best possible experience. If you have any specific comments or suggestions that could help us improve, please don't hesitate to share them. Your feedback is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,ChintyaGuest Experience Manager

10/10 Excellent

Vacillika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round it was great
Stayed 1 night in Sep 2023
Response from Scott G on 2 Oct 2023
Vacillika,Thank you for choosing to stay with us at Pullman Cairns International. Fantastic to hear that your stay was great all round. We look forward to welcoming you back again.Warm regards,Scott GrantGeneral Manager

10/10 Excellent

Beth

Stayed 1 night in Sep 2023
Response from Scott G on 29 Sept 2023
Thank you for the 10 out of 10 Beth

10/10 Excellent

Marie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Our rooms were a little dated but for the price couldn’t really complain. Even though the bath had a non slip base I still found it a little slippery especially for the elderly
Stayed 4 nights in Sep 2023
Response from Scott G on 24 Sept 2023
Marie Ann,Thank you for taking the time to review our Hotel. For that new room feel our Rejuvenated rooms are the best room type to book they have been fully refurbished with a walk in shower. We hope to welcome you back again soon.Warm regards,Scott GrantGeneral Manager

8/10 Good

thomas, narre warren south

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall i enjoyed my experience at the pullman international cairns. The hotel enterance and lobby is that of a 5 star hotel but i found the room dated and the surface of the pool in need of renovation. Its in a great location in walking distance of the restaurants and boat tours plus just 15 min taxi ride to airport
Stayed 4 nights in Sep 2023
Response from Scott G on 24 Sept 2023
Thomas,Thank you for choosing to stay with us at Pullman Cairns International. Thank you for your constructive comments to assist to be at our best. For that new room feel I would recommend to book our Rejuvenated rooms which have been fully refurbished. Great to hear you enjoyed our central location and we hope to welcome you back again soon.Warm regards,Scott GrantGeneral Manager

8/10 Good

Min

Travelled with family
Liked: Staff & service
Overall we had a good time. The breakfast was delicious and lobby area was really nice. Only because our room was on the floor which hasn’t been renovated, the room seemed bit old and the noise from the pipes was too loud.
Stayed 4 nights in Sep 2023
Response from Scott G on 19 Sept 2023
Min,Thank you for taking the time to review our Hotel. Great to hear you enjoyed your stay in one of our Classic Rooms. For that new room look and feel try our Rejuvenated rooms, they are certainly worth the upgrade. We hope to welcome you back again.Warm regards,Scott GrantGeneral Manager

10/10 Excellent

Tracie, Norwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Pullman. Amazing views, central, very clean and comfortable, fantastic customer service by all staff. Definitely stay again.
Stayed 8 nights in Aug 2023
Response from Scott G on 11 Sept 2023
Tracie,Thank you for choosing to stay with us. Great to hear you enjoyed our central location and customer service. We look forward to welcome you back again.Warm regardsScott GrantGeneral Manager

8/10 Good

Grayson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that ordering room service takes 45 min and longer to be delivered. This can be done better.
Stayed 2 nights in Sep 2023
Response from Scott G on 11 Sept 2023
Grayson,Thank you for taking the time to review our Hotel. Sorry there was a time issue with your in room dining, I will follow up with the team to ensure this is addressed. We hope you will give us another chance to welcome you back again.Warm regards,Scott GrantGeneral Manager

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and non-refurbished room was better than expected. Could do with a toaster and knife though. Pool is not heated and was barely used by anyone in August. Park at the outdoor car park on the corner of Lake and Wharf Streets for $6 instead of the $20 the hotel charges.
Stayed 3 nights in Aug 2023
Response from Scott G on 11 Sept 2023
Nathan,Thank you for taking the time to review our Hotel. Great to hear you enjoyed your stay in one of our Classic rooms. For parking there are certainly some cheaper options externally and worth looking into if convenience isn't important for your stay. We hope to welcome you back again.Warm regards,Scott GrantGeneral Manager

10/10 Excellent

Willem Peter

Liked: Cleanliness, staff & service, property conditions & facilities
later
Stayed 5 nights in Aug 2023
Response from Scott G on 20 Aug 2023
Thank you for the 5 out of 5 Peter