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Reviews of Bay Village Tropical Retreat & Apartments

3.5 out of 5
Bay Village Tropical Retreat & Apartments
227 Lake Street, Cairns North, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 237 out of 641 reviews" "
Rating 8 - Good. 288 out of 641 reviews" "
Rating 6 - Okay. 79 out of 641 reviews" "
Rating 4 - Poor. 24 out of 641 reviews" "
Rating 2 - Terrible. 13 out of 641 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were only there overnight but it was easy enough to walk the esplanade to the tourist district (though a longish walk to the tourity area of the eaplanade), check in and out were easy, and we were able to leave our luggage while on a liva aboard.
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Stayed 3 nights in Dec 2023

6/10 Okay

Sylvia

Travelled with family
Liked: Staff & service, amenities
The room had everything that we needed and was clean. There were lots of ants on the room each night but they stayed near the ceiling.
Stayed 3 nights in Dec 2023

8/10 Good

Tinus

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ideal, but dated, for a few nights
Quiet, well-located hotel with good staff. The main downside is how dated the room was - furniture seemed worn and slightly stained, and the unventilated bathroom had evidence of mould.
Stayed 3 nights in Nov 2023

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Stayed 1 night in Nov 2023

8/10 Good

Christopher

Stayed 3 nights in Nov 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for early flights value got money. Huge bonus is the amazing restaurant attached
Stayed 1 night in Nov 2023

10/10 Excellent

denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit outdated but clean except for areas of mold in the bathroom. Shower floor was very slippery because of oil build up. I cleaned it with shampoo and my disposable washcloth and it was better but my husband still slipped when he got in (forgot to give him a heads up). Grounds are lovely with a lot of plants and restaurant was delicious.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cath

Liked: Cleanliness
Service etc great but having to park on the street overnight a bit concerning
Stayed 1 night in Nov 2023

6/10 Okay

carinda

Travelled with partner
Disliked: Staff & service
Clean and comfy bed
Stayed 1 night in Oct 2023

8/10 Good

sue

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Maree

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation, set in a tranquil environment.
Stayed 2 nights in Sep 2023

10/10 Excellent

Belinda Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a three bedroom unit which was spacious. The rooms are a little run down but we looked past this and thoroughly enjoyed our stay. We hired a car as the walk into the city was too far with little ones. Staff were very helpful and let us stay past the check out time. Our unit had a washing machine and dryer which was great.
Stayed 4 nights in Sep 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy and reasonable price. Great as it was self contained. Restaurant excellent. Only complaint was lack of parking - advertised as onsite parking but parking available was so limited it was impossible to use. Parked on the street and ended up with a ding in my door from somebody opening their door into mine
Stayed 3 nights in Sep 2023

2/10 Terrible

Alicia-lee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a quiet place to stay. People permanently live in half of the rooms. They were stomping around upstairs till late hours of the night and again early in the morning. The couches were filthy. There was pubic hair in the main shower. The bed was rock hard. The blankets provided were disgusting and thin. Pillows were hard, flat and felt very old. We are not fussy people at all and actually stayed here 2 years ago. 2 yrs ago it was great. Its not good anymore. Horrible experience. I was that exhausted from no sleep for 2 nights that we left a day early to a place half the price and beautiful clean rooms that were very comfy. Dont stay here if you want sleep.
Stayed 3 nights in Sep 2023

8/10 Good

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Overnight stay, after international flight
Lovely staff. Big room. Comfortable bed and aircon
Stayed 2 nights in Sep 2023

4/10 Poor

Tony

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We stayed on room 103 and the noise was unbearable as it is located next to the check in counter and access for guests. Inside there is a step up to the bathroom which is not highlighted to easy notice when it is dark hence could be a trip hazard fir the older generation
Stayed 2 nights in Sep 2023

6/10 Okay

Dana

Stayed 1 night in Sep 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms with a tropical feel to the resort.Enjoyed my stay,in fact so much so I also booked the final night of my time in Cairns there.Was going to be staying somewhere else.
Stayed 1 night in Sep 2023

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Shona

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel was close to the airport.
Stayed 1 night in Aug 2023

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, amenities
Good place to stay if you'll be in the pool or out and about all day. It gets noisy early, so not great if you're after a sleep in. If you've got heavy bags, either be prepared to carry them up a flight of stairs or request one on the ground floor. I'd stay again if i was doing day tours etc
Stayed 1 night in Aug 2023

8/10 Good

William

Stayed 2 nights in Aug 2023

8/10 Good

Trish

Liked: Cleanliness, property conditions & facilities
new staff had no personality...just basic bland courteous for everyone...previous staff were sincere helpful and jolly!
Stayed 1 night in Aug 2023

8/10 Good

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023

8/10 Good

Shelley

Stayed 1 night in Aug 2023

8/10 Good

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay and would come back.
Stayed 7 nights in Jul 2023

8/10 Good

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good sized studio that was clean and well equipped. Would like to stay again
Stayed 1 night in Jul 2023

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Cleanliness
the bed was really comfortable , unit needs a refurb , bar was shut Friday because of holiday but no one informed us
Stayed 1 night in Jul 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location
Stayed 1 night in Jul 2023

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A street away from the Promenade which was great but still a 10-15 minute walk to CBD, a nice walk though. A bbq on the property would have been handy, but then we may not have ventured out of the property as much as we did to cook on the free bbqs along the Promenade!
Stayed 4 nights in Jun 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful, felt like you were in the middle of a rainforest,the only thing I didn't like was the shower soap ,shampoo and conditioner in the dispencer
Stayed 1 night in Jul 2023

10/10 Excellent

Paula

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the apartment,with the blinds opened i felt like i was in the middle of a rainforest, the bed was sooo comfortable,
Stayed 1 night in Jun 2023

8/10 Good

Kerazhan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The tropical surroundings
Stayed 1 night in Jun 2023

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
The Balinese Restaurant and the friendly staff at the hotel.
Stayed 2 nights in Jun 2023

8/10 Good

Yenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought breakfast was too expensive. One should be charged for what one eats
Stayed 2 nights in Jun 2023

2/10 Terrible

Ian

Travelled with partner
The adjoining door to the hotel rooms are paper thin. Between 1am and 6am i was kept awake by the revolving door of drug deals happening in the adjacent room only broken up by the "guest" being visited by a prostitute that gave a loud Golden Globe performance of feined pleasure. Wont be coming back.
Stayed 1 night in Jun 2023

6/10 Okay

Dale

Travelled with partner
Disliked: Property conditions & facilities
No parking on site (they say limited), which is a real issue when having to park on the street near the hospital (all the on street car parks are time limited), breakfast was expensive ($33 approx per head) and only ok quality
Stayed 2 nights in Jun 2023

6/10 Okay

Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It Seemed a Little Tired
Stayed 3 nights in Jun 2023

8/10 Good

GARY

Stayed 1 night in May 2023

6/10 Okay

Claire

Stayed 6 nights in May 2023

4/10 Poor

Mannie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms where dirty,reception was rude,no tv at all for two days,cleans where noisey as,no respect for people staying longer,making the biggest noise
Stayed 2 nights in May 2023

8/10 Good

Mallery

Travelled with family
Liked: Cleanliness, staff & service
Room was old but clean. We only stayed overnight. Staff were friendly.
Stayed 1 night in May 2023