Butler Holidays from NZ$3,089

The front desk staff was great! They all greeted us every time we came in or out. They also offered us bottled water. The location was perfect for our first trip to NYC. It put us right in the middle of everything we wanted to do. The room though small, which we expected in NYC, was clean and the beds were comfortable. The only issue we had was the TV would connect to the internet but they fixed it. The highlight of our stay was Luce at the front desk. She was so kind and gracious. One evening after my families' dinner we talk for quite a while about what my family had done and about her experience as a NY local. She was a gem! Take care of her and don't let her go!

Very neat hotel! Great to stay at travel!

I confess that I almost canceled this reservation days before arriving at the hotel based on the service I received online from the team. Let me explain: we have a 1-year-old baby and it was essential to have a crib in the room. The ad said it was available, but when I sent a message to the hotel, the response was always standard: they have it but don't guarantee it will be available on the day. A perfect response to make a mother worry even more considering that we would be living in chaos for 5 nights. It looked like I was talking to some robot instead of a human being. Anyway, considering it was a Hilton hotel, I gave it a vote of confidence and kept the reservation. Upon arrival, I was surprised by the staff at the reception who were super nice and put us in a quiet room as requested, and said that the crib would be delivered in a few moments. The room had a perfect size and also had a microwave, dishwasher, minibar, and a sink. Perfect for taking out food and eating in the room if needed. The location is amazing: two blocks away from Times Square, with a lot of great options of food, and tourist attractions. Well, not everything is perfect and I have to be honest: 1. The bed linen smells like wet dog. You know when they wash it and it doesn't dry well? So, imagine sleeping with that smell! 2. The sofa bed in the room also smelled really bad. 3. The elevator is a mess: if you have an appointment, leave about 15 minutes early.

The service is fantastic as is the location. It is my hotel of choice.

Great room wonderful hotel would stay here again in a heartbeat