"I am requesting a full refund for my stay at Studio 6, 125 Inn Keepers Lane, from June 6 to June 7, which was booked through Expedia.
My family and I arrived at the hotel at approximately 11:00 PM and had to wait about 30 minutes to complete the check-in process. After a long day of travel, this delay was frustrating and inconvenient.
The most serious issue occurred about two hours after check-in. When I used the washroom, water began overflowing from the toilet and continued to spill onto the bathroom floor. The water spread beyond the washroom area and reached our room, creating an unsanitary and highly uncomfortable environment for my family. This made our stay extremely stressful and unpleasant.
A clean, safe, and properly functioning room is a basic expectation for any hotel stay. The condition of the room, particularly the toilet overflow, fell far below acceptable standards and significantly impacted our experience. Instead of enjoying our stay, we were forced to deal with a serious maintenance and sanitation issue.
Given the delayed check-in and the unacceptable condition of the room due to the overflowing toilet, I believe a full refund is justified. The experience did not meet the standard of accommodation that was advertised or reasonably expected.
I kindly request that Expedia review this matter and process a full refund for this reservation. I am happy to provide photographs or any additional information if required.
Thank you for your time and assistance."
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