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Reviews of M Hotel Buffalo

3.5 out of 5
M Hotel Buffalo
2040 Walden Ave, Buffalo, NY

Reviews

7.0

Good

Rating 10 - Excellent. 189 out of 600 reviews" "
Rating 8 - Good. 126 out of 600 reviews" "
Rating 6 - Okay. 113 out of 600 reviews" "
Rating 4 - Poor. 84 out of 600 reviews" "
Rating 2 - Terrible. 88 out of 600 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar food is not great but the hotel itself is nice. The rain was leaking through the roof on the 8th floor, and the walls are very thin. But overall it is a nice hotel.
Stayed 2 nights in Apr 2024

6/10 Okay

Dave

Travelled with group
We enjoy the convenience of the location but the hotel is very “tired”. It could use some updated rooms. Pool is great. Love the atrium the pool is in.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a decent enough hotel. The room was a bit of a fire hazard with one extension cord plugged in behind the bed with 8 different things plugged into it and twisted up. Hot water lacked in the shower in the morning. Otherwise was a nice hotel.
Stayed 2 nights in Apr 2024

6/10 Okay

Orlando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall this isnt a bad hotel. However the bed was hard as a rock, not enough pillows. We called the front desk to request a couple more and no one answered. The pool area was over crowded. Loud music playing late. I would NOT stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Godd for the price paid - great pool
Stayed 1 night in Apr 2024

2/10 Terrible

Margaret

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The swimming pool was unavailable due to someone pooping in the pool.
Stayed 2 nights in Apr 2024

8/10 Good

Alycia

Liked: Cleanliness, staff & service, property conditions & facilities
Probably need more clerks for a hotel this side. Clean, nicely located property.
Stayed 1 night in Apr 2024

2/10 Terrible

Nigel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was close to shopping and restaurants, however we were on the ground flood, and it rained last night, water came in through the window and SOAKED THE CARPET, with my bag on the floor, with my clothes in it, I told the front desk and all they said was sorry about that
Stayed 1 night in Apr 2024

6/10 Okay

Ali

Stayed 1 night in Apr 2024

10/10 Excellent

Cornell

Travelled with partner
Liked: Amenities
I really like the property staff was friendly and helpful excellent location close to shopping and restaurants
Stayed 1 night in Apr 2024

2/10 Terrible

Mary Ellen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing - experience and room breakfast and pool area was all terrible. Contacted head office via email twice with no response. Extremely frustrated and hope Expedia can help.
Stayed 2 nights in Mar 2024
Response from Karly on 12 Apr 2024
Dear Mary Ellen,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 Excellent

Debra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was very friendly and helpful. Three night stay and never fresh towels, toilet paper or trash removal. Skipped the breakfast after the first day. Pool was wonderful.
Stayed 3 nights in Apr 2024
Response from Karly on 12 Apr 2024
Dear Debra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Christine

Travelled with partner
I guess it was a priced fairly for the condition of the room. Bathroom faucet leaked. Breakfast was just OK. A long check-in process, and poor customer service at checkout. Staff always on their personal cell phones. Asked to receive my bill via email, never got it. Not likely to stay there again.
Stayed 1 night in Apr 2024
Response from Karly on 12 Apr 2024
Dear Christine,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property needs a little TLC, but overall very clean. The breakfast which was included left a lot to be desired.
Stayed 2 nights in Apr 2024
Response from Karly on 12 Apr 2024
Dear Louise,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ali

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Mar 2024
Response from Karly on 3 Apr 2024
Dear Ali,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Lawrence, Tallahassee

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Should be at least a 4 star hotel, but it's not. Needs to do better with details. Stayed 4 days: room never cleaned. No door card to ask for cleaning or no cleaning. Heating fan very noisy: had to keep shut off (fixed, then noisy within a few hours). Fridge not working at all. Replaced after second complaint. Ice machines only on a couple of the 8 floors and at the very end of the long hallway. Zero fruit at breakfast. Ask for wristband at breakfast. Silly. Staff just hands you one without verification. Once busy, no one needs to show one.
Stayed 4 nights in Mar 2024
Response from Karly on 3 Apr 2024
Dear Lawrence,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 Excellent

Marcene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price Great free breakfast Staff was nice and lots of them too
Stayed 1 night in Mar 2024
Response from Karly on 3 Apr 2024
Dear Marcene,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karly on 3 Apr 2024
Dear Vicky,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karly on 3 Apr 2024
Jade,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karly on 3 Apr 2024
Dear Melissa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Jhovan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Localization! Spacious hotel rooms! Close to the Walden Gallery Mall, Buffalo Downtown, Buffalo Museum of Science! I definitely will come back to this hotel with my family next time in Buffalo, NY.
Stayed 2 nights in Mar 2024
Response from Karly on 3 Apr 2024
Dear Jhovan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Aleksi

Bring ear plugs. This hotel has paper thin walls. Also the complimentary breakfast ends at 9am and at exactly 9am and zero seconds they start to aggressively shutdown & cleanup so arrive early.
Stayed 1 night in Mar 2024
Response from Karly on 3 Apr 2024
Dear Aleksi,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excellent

Alexandra

Stayed 1 night in Mar 2024
Response from Karly on 29 Mar 2024
Dear Alexandra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Latifah

Stayed 1 night in Mar 2024

2/10 Terrible

Latifah

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no microwave in the room at I was told and the coffee maker is dirty and filter was left with coffee bag on the table no garbage bags and trash on the floor
Stayed 1 night in Mar 2024
Response from Karly on 28 Mar 2024
Dear Latifah,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Jan 2024
Response from Karly on 28 Mar 2024
Dear Louis,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Alanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent staff and more than happy to assist but the property is run down and the rooms are dated. Old carpet.
Stayed 1 night in Mar 2024
Response from Karly on 20 Mar 2024
Dear Alanna,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here many times. Not a big deal but stayed 2 nights and booked thru expedia. I asked if wanted a 3rd night would it be same rate and she said yes. When i asked after 1st night to extend the trip they said it was rate of that minute which was more than double so forced to not extend my stay there. Aswell there was no room service during our stay so had to ask for more towels. Rooms are thin so can hear "everythjng" next door so had to time our washroom visits. Otherwise ok. Still would stay again.
Stayed 2 nights in Mar 2024
Response from Karly on 20 Mar 2024
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Shiva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was good and staff cordial
Stayed 1 night in Mar 2024
Response from Karly on 15 Mar 2024
Dear Shiva,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 Poor

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I paid for two queen beds and we had two full that were super uncomfortable. Pillows were awful. Toilet wasn’t connected to the floor. And the room was dirty. We couldn’t even utilize the support shuttle because the earliest it leaves is 0400. I had even called previously and they said it started at 0300. Never again. One positive was the staff. Very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Karly on 15 Mar 2024
Dear Bryan,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

8/10 Good

Cara

Travelled with family
Conveniently located for us. The breakfast was filling and the pool was nice. The hotel needs some TLC but it was clean.
Stayed 2 nights in Mar 2024
Response from Karly on 14 Mar 2024
Dear Cara,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kirsten

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amazing (jayden) ask for him he goes above and beyond to make sure you are happy. The pool was great the kids loved swimming in it, there is only one ice machine in the hotel and it was broken. They ran out of shampoo and there was 4 of us 2 women with long hsir with two tiny sample sized bottles. The phones didnt work, half the lights didnt either and questionsble stains on the curtains. The bathroom sink had cracks and the shower drain was brown. Jayden was the biggest highlight, he switched us to another room immediately .
Stayed 1 night in Mar 2024
Response from Karly on 14 Mar 2024
Dear Kirsten,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Would never go back!
Stayed 1 night in Mar 2024
Response from Karly on 7 Mar 2024
Dear Michelle,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Poor

Lanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karly on 7 Mar 2024
Lanie,Thank you for the review. We hope to see you back again soon!

2/10 Terrible

Konur

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Karly on 7 Mar 2024
Konur,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk were so welcoming and friendly. They also gave me some great advice for my next day of driving that saved me time on my overall trip.
Stayed 1 night in Feb 2024
Response from Karly on 1 Mar 2024
Dear Veronica,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Kimberly

Stayed 1 night in Feb 2024
Response from Karly on 20 Mar 2024
Kimberly,Thank you so much for leaving a review. We hope to see you back again soon!

4/10 Poor

Amy

Travelled with family
Staff did what they could. The room we reserved was advertised as sleeping 5. But that wasn’t the case. The staff at the desk said that means they’ll get you a roll away cot if you need it. But none were available. So be careful there.
Stayed 1 night in Feb 2024
Response from Karly on 1 Mar 2024
Amy,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

6/10 Okay

Kristin

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
They decided to do monthly pool maintenance during local winter break so the pool was not available the morning we woke up and the kids wanted swim. They finished maintenance around 11:50, check out is 11 I asked for a late check out they said 12 is the latest. So taking my kids for a swim during their winter break was a waste of time.
Stayed 1 night in Feb 2024
Response from Karly on 1 Mar 2024
Dear Kristin,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

6/10 Okay

Anthony

Travelled with partner
Disliked: Property conditions & facilities
the room looked modern but we found out alot of things were broken or didn't work properly. Even the toaster didn't work so everyone had cold toast for breakfast.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 Good

Kim

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Karly on 15 Feb 2024
Kim,Thank you so much for the review. Please let us know what we can do to earn a 5/5 on your next stay with us! We hope to see you back soon!

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very accessible, staff was very helpful and responsive, the only thing is its still finishing up renovations but overall great experience!!!
Stayed 1 night in Feb 2024
Response from Sophia CSR on 15 Feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Mary

Travelled with group
Showers have mold in them. Hotel staff not friendly, breakfast was disgusting. Don’t stay here.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 15 Feb 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 Poor

Kiana

Travelled with family, Travelled with family and small children
People were in the halls having a party/talking loud/fighting until almost 2am. This is the 2nd time this has happened that I’ve stayed there so it is an on going problem. The cops where there as people where getting so drunk. However, when we called the front desk they did nothing about the noise even though it was well past midnight. They had no breakfast because someone didn’t show up to cook eggs. This place is a joke.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest.Thank you for sharing your review. We are sorry for the inconvenience caused due to these issues. We are actively investigating your feedback with our management for prompt action. Rest assured, we never want our guests to have such a kind of experience. We hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Patricio

Stayed 1 night in Jan 2024
Response from Karly on 28 Mar 2024
Patricio,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Cathy

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Sophia CSR on 6 Feb 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Melanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bathroom door has a big hole in it like someone had punched it and it wouldn’t shut so we couldn’t close the door when using the bathroom. The pool was FREEZING. The staff running the breakfast was super rude and had attitudes and treated everyone like criminals when they tried to bring their breakfast upstairs instead of just nicely explaining. Check out was supposed to be 11am but they burst into the room at 10:30 to clean. Ice machine was broken. Overall not great
Stayed 1 night in Feb 2024
Response from Sophia CSR on 6 Feb 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Krista

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 6 Feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Susan

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Fair for the price
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 6 Feb 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

Scott, Courtice

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 6 Feb 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.