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Reviews of Jala Motel

2 out of 5
Jala Motel
2000 Niagara Falls Blvd, Tonawanda, NY

Reviews

6.2
Rating 10 - Excellent. 37 out of 339 reviews" "
Rating 8 - Good. 103 out of 339 reviews" "
Rating 6 - Okay. 87 out of 339 reviews" "
Rating 4 - Poor. 52 out of 339 reviews" "
Rating 2 - Terrible. 60 out of 339 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Patrice

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotels.com should be ashamed
Hotels.com should be ashamed to be affiliated with this “No-Tell Hotel”. Sleep was next to impossible due to the 1/2 hour sessions going on in the rooms next door. Like clockwork from roughly 7pm till 6am there were different cars pulling up and men entering the room of what looked to be a MAYBE 18yr old girl. Then the constant fights heard outside over money from these upstanding individuals… The room itself had zero working heat…but there was Air conditioning…on a 28° night. The floor was cracked, walls were un finished, bathroom wall had blood splatter on it. This is one hotel I’d stay FAR AWAY from.
Stayed 1 night in Jan 2022

10/10 Excellent

Christian, Buffalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2022

2/10 Terrible

Jesse

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 1 key card worked, roaches inside, TV didn't work, inside was not nice at all. They mentioned getting a day free, but have yet to credit my account.
Stayed 2 nights in Dec 2021

2/10 Terrible

Tiffany

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They was rude racist and they had roaches
Stayed 1 night in Oct 2021
Response from General Manager on 30 Oct 2021
Dear Tiffany, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team General Manager Econo Lodge Tonawanda

2/10 Terrible

MUSARRAT, EAST ELMHURST

Stayed 1 night in Oct 2021

2/10 Terrible

Gordon

Disliked: Staff & service, property conditions & facilities, room comfort
My TV didn't work the 2 days I've been hehe toilets backed up
Stayed 1 night in Oct 2021
Response from Divaya on 24 Oct 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Subrata

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021
Response from General Manager on 24 Oct 2021
Dear Subrata, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

6/10 Okay

Iyshia

Liked: Room comfort
Stayed 1 night in Sep 2021
Response from General Manager on 24 Oct 2021
Dear Iyshia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a decent free breakfast bar with excellent coffee, fresh milk, cereal, bananas, Canadian white bread for toast & SMUCKERS Jelly! I didn't think the outside door to the 2nd floor stairway should be open to anyone with no key required. As was described in an earlier review that we read, the tv in our room could not watched without waiting for the night manager to come to the room to fiddle with it.
Stayed 2 nights in Sep 2021
Response from General Manager on 24 Oct 2021
Dear Christopher, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

8/10 Good

Abdullah, Bronx

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Affordable and decent. Recommended.
Stayed 1 night in Sep 2021
Response from Divaya patel on 24 Oct 2021
Dear Abdullah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Dawood

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
AC was noisy
Stayed 1 night in Sep 2021
Response from General Manager on 24 Oct 2021
Dear Dawood, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management team

10/10 Excellent

ZORAN, GLENDALE

Liked: Staff & service, amenities
Stayed 1 night in Sep 2021

10/10 Excellent

Lin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
都不错
Stayed 1 night in Aug 2021
Response from General Manager on 24 Oct 2021
Dear Lin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

4/10 Poor

Umut Yigit

Stayed 1 night in Aug 2021

6/10 Okay

Jose

Travelled with family
Sorry I cancel my trip duo to the
Stayed 1 night in Aug 2021

2/10 Terrible

Kaitlyn

Stayed 1 night in Aug 2021
Response from General Manager on 24 Oct 2021
Dear Kaitlyn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management team

6/10 Okay

Verified traveller

Disliked: Cleanliness
The bath towels did not look clean
Stayed 3 nights in Jul 2021

10/10 Excellent

Kim

Stayed 1 night in Jul 2021
Response from General Manager on 24 Oct 2021
Dear Kim, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not impressed
Unprofessional staff, dark no lights at night
Stayed 1 night in Jul 2021
Response from General Manager on 24 Oct 2021
Dear Anonymous, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lighting in room was too bright. Dimmer lighting would be nice
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Terrible place. Dirty rooms. Nothing lime to the pictures they have on Expedia. Pictures show phone in the rooms, clean and towels of each size, etc and there was none of that in the room. Only two towels for shower in the room. Dirty floors, dirty bathroom, a lot of broken walls in the room. Insects inside the room. The fire/smoke detector was broken and hanging out from the ceiling. I will never go back to this place. Way to expensive for what they have (nothing).
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been to Niagara falls very recently and stayed one night here at Econo Lodge,everything was so good and well maintained except the cigarette smell in the room. it was terrible as if
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021
Response from General Manager on 24 Oct 2021
Dear Anonoymous, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

2/10 Terrible

Donnie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from General Manager on 24 Oct 2021
Dear Donnie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management team

2/10 Terrible

Crista

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!!!
I had a horrible experience here. First, the room was dirty, smelled gross! AC is huge and very noisy. The the cable wouldn’t work. Tried to get help but the people that work there I couldn’t understand. Very heavy accents. Asked for a different room and they said no. It was the hdmi cable that was making the cable not work so I would have to get up and unplug and plug it back in every time I changed channels. When I went to shower the next morning, I didn’t have any bath towels! That’s when I found someone’s used bath towel hanging on my bathroom door. I was so irate!! I left and later that day checked my credit card statement and they charged me TWICE! Can’t go talk to them because they can’t be understood so had to call my credit card company. I’ve stayed in MANY motels over the last 1.5 years and this one is the absolute worst! Will NEVER stay again!
Stayed 1 night in Jul 2021
Response from General Manager on 24 Oct 2021
Dear Crista, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management team

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend garbage everywhere Room are ok but noises from plumbing all night
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Door broken, I had to wait until they opened the door for us, microwave non working, tv remote non working, curtains broken. It was the worse! Never again, and for what I paid for!
Stayed 1 night in Jun 2021

2/10 Terrible

Terri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not stay...hotel looked completely unsafe! Hotel employees standing & smoking in room doorways...additional employees hanging around car parked in middle of very small parking lot...never attempted to move....don't stay here!
Stayed 1 night in Jun 2021
Response from General Manager on 24 Oct 2021
Dear Terri, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE place
This was the worse hotel I have ever seen! I cannot believe they are allowed to operate like they do. My 83 yr. old mother had to be moved to 4 different rooms. All of which were terrible. None of the 5 rooms we looked at has functioning curtains, fridges didn’t work, rooms were extremely dirty, and the TV in my room did not work at all. DO NOT STAY HERE!
Stayed 1 night in Jun 2021
Response from General Manager on 24 Oct 2021
Dear Joel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stay here often, always pleased !!!
Stayed 1 night in Jun 2021

6/10 Okay

Carlton

Business traveller
Disliked: Staff & service
Early check in no
Manager wasn’t to friendly cause I ask for a early check in
Stayed 1 night in Jun 2021
Response from General Manager on 24 Oct 2021
Dear Carlton, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pathetic is the word.. sheets are not new.. room is dirty.. no hot water.. also no break fast included.. Very bad.. try to avoid.
Stayed 1 night in May 2021

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from General Manager on 24 Oct 2021
Dear Patrick, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, the staff was nice and a quick check in.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and kind front desk and staff employees/management.
Stayed 1 night in Nov 2020

4/10 Poor

Gwenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad idea
The tv didn’t work, the sheets were not clean found hairs, blanket spots and holes.
Stayed 2 nights in Sep 2020
Response from General Manager on 24 Oct 2021
Dear Gwenda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team

6/10 Okay

Paul

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
First thing you see pulling into the hotel is a rat trap, personal was friendly, room was dirty, latch had been broken, curtains were broke, dirty towels hanging from the bathroom door.
Stayed 1 night in Sep 2020
Response from General Manager on 24 Oct 2021
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

2/10 Terrible

Jason, North Tonawanda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing about this property to like. This room was disgusting, dirt all over the floor, dead insects near the heating unit and evidence of pests in the room. There were droppings in different areas and the room it self was not secure as there was no lock other than the door itself. This hotel is disgusting and should be closed. Expedia would do themselves well to remove any affiliation, recommendations or anything to do with econolodge and this hotel from their site.
Stayed 2 nights in Mar 2020

8/10 Good

Aleh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from General Manager on 24 Oct 2021
Dear Aleh, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

6/10 Okay

rose

Business traveller
Poor
The room was cold and drafty the curtain at the shower need a liner the water went all over the floor nothing to wipe your feet on when you come in the room when I went to ck in no one spoke English the man behind the counter was talking on his phone the kid that took care of me said my card did not go through I told him the room was paid for at hotel .com he did not understand thank god it was only over night and no longer would not stay there again
Stayed 1 night in Jan 2020
Response from General Manager on 24 Oct 2021
Dear Rose, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Heater blowing low n cool air dead bug rust spot and mold
Stayed 1 night in Jan 2020

8/10 Good

Darcy

Liked: Cleanliness, staff & service
Convenient and Clean
Convenient location, as we were there for shopping. It is just off a major highway, and not far from several of our favourite shopping spots!
Stayed 2 nights in Nov 2019
Response from General Manager on 24 Oct 2021
Dear Darcy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

6/10 Okay

Jeffrey

Stayed 2 nights in Nov 2019
Response from General Manager on 24 Oct 2021
Dear Jeffrey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

2/10 Terrible

Hugo, Toronto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I ever stay in my life! We asked to change the room because the smell was bad and the second room also stink! Rooms are in a very bad condition! Price is higher for what you will get!
Stayed 1 night in Oct 2019

2/10 Terrible

Stefanie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Old as dirt place to stay
Stayed 1 night in Sep 2019
Response from General Manager on 24 Oct 2021
Dear Stefanie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our window was wide open with no screen when we got here, 2 bees in our room and my bf is allergic so that wasn’t fun. There were dead bugs in our room. Coat rack was Broken
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T STAY HERE, FOR YOUR FAMILIES SAFETY!!!
I filed a complaint with hotels.com . We couldn't enter our room with the keycard, however the manager states they open the doors with a screw driver and handed it to my husband. She said all the locks are broken. We had white paint on our comforter, dusty room, mouse poop, yes poop on the unswept floor and stains on our towels! Manager yelled and screamed that we were threatening her and made a scene like she was being attacked. My husband was calm and wanted get to ages the issues and She refused to physically look at the issues and walked away again screaming. She refused refunds for our rooms. Anyone can break in these doors! So unsafe! Go somewhere else. .
Stayed 2 nights in Aug 2019
Response from General Manager on 24 Oct 2021
Dear Anonymous, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team