Front of property - evening/night

Reviews of Country Inn & Suites by Radisson, Buffalo South I-90, NY

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 500 out of 1051 reviews" "
Rating 8 - Good. 273 out of 1051 reviews" "
Rating 6 - Okay. 117 out of 1051 reviews" "
Rating 4 - Poor. 93 out of 1051 reviews" "
Rating 2 - Terrible. 68 out of 1051 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria, Fulton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility located in a convenient location close to freeway & Highmark Stadium. Reccomended for a good stopover
Stayed 2 nights in Mar 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to the new ambulatory surgery center at 550 Orchard Park Rd. We stayed twice for 2 days within a month. The breakfast is very good. Mary Jo who takes care of the buffet breakfast was especially kind. She got a bag for a few items to take to the room for my husband after his surgery. Luckily the room has a refrigerator for yogurt and cold drinks.
Stayed 2 nights in Mar 2024

2/10 Terrible

Rochelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool wasn’t available even though website says it’s open. Elevator was not available.
Stayed 1 night in Mar 2024
Response from Xiomara R on 17 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Terrible

Megan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not end up staying at this hotel. I drove down four hours to check in and they told me that I wasn't allowed even though I've had the hotel room booked for months in advance. They kicked us onto the streets for our concert and said you could maybe look for a lower level hotel room, I'm not kicking you out onto the streets you're getting a refund. the customer service was horrible ended up leaving in tears because of how rude the front desk lady was. Overall not a good experience, and I do not recommend. They are not very accommodating.
Stayed 1 night in Mar 2024
Response from Xiomara on 16 Mar 2024
Megan,We are truly sorry that you misread the check in minimum age is 21. Unfortunately, you were not 21 at the time when you attempted to check in. We understand that it can be frustrating and you felt the agent was rude because you were refused service due to no reach the minimum age requirement. We immediately offered you a refund to keep our transparency while conducting business.

8/10 Good

Desiree

Travelled with partner
Easy process for checkin and check out.
Stayed 1 night in Feb 2024
Response from Xiomara R on 17 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was out of order. The hotel is great area to travel to anyplace.
Stayed 1 night in Mar 2024
Response from Xiomara R on 17 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Blaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rates and great location. Staff nice and helpful. Only concern was we came home late and construction vehicles had most spots taken. We had to ask for more towels and facecloths. Breakfast was great and we enjoyed our stay. We will be back.
Stayed 2 nights in Mar 2024
Response from Xiomara R on 17 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Adele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and convenient for our needs
Stayed 2 nights in Mar 2024
Response from Xiomara R on 17 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looked nice and new from the outside. Upon entering, though it was a different story. It wasn’t necessarily dirty, but it was dingy and looked in disrepair. There are multiple dirty streaks across the walls, the carpet appears dirty, and lots of marks and tears/chips that need repairs. what was most disappointing is that the pool was closed. We were not notified of this before we booked. This was a March break getaway trip with the kids so we were all very disappointed.
Stayed 1 night in Mar 2024
Response from Xiomara R on 17 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room was clean and comfortable. The only thing negative was that on Sunday night close to midnight, the party next to us were shouting profanities at each other and kept us awake for about 1 1/2/hours
Stayed 4 nights in Mar 2024
Response from Xiomara R on 13 Mar 2024
Garry,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good.
Stayed 2 nights in Mar 2024
Response from Xiomara R on 13 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Debra

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Xiomara R on 13 Mar 2024
Thank you for your review.

10/10 Excellent

Melissa

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Xiomara R on 17 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

BeLynda

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty sheets, did not have enough towels for the amount of people that were there, heard so many different reasons why and when the pool was going to reopen. Honestly I think it was just shut down so they didn’t have to deal with the group (it was booked cheer competition was nearby). One elevator was broke, the ice machines had no ice. Staff really didn’t seem to concerned about much at all. Positive breakfast was decent.
Stayed 2 nights in Mar 2024
Response from Xiomara R on 13 Mar 2024
BeLynda,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Xiomara R on 9 Mar 2024
Thank you so much for your feedback! We appreciate you!

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great beds, great sleep.
Stayed 1 night in Feb 2024
Response from Xiomara on 8 Mar 2024
Thank you so much for your review! We look forward to have you back!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Xiomara R on 7 Mar 2024
Sandra ,Thank you!

10/10 Excellent

Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. Went above and beyond to jelp me and my family
Stayed 1 night in Mar 2024
Response from Xiomara R on 7 Mar 2024
Lindsay,Thank you for your kind review! We hope to see you and your family back!

10/10 Excellent

Shalamaar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Xiomara R on 7 Mar 2024
Shalamaar,Thank you so much!

10/10 Excellent

Howard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff greeting was very welcoming and directed us to our room after explaining the services available.
Stayed 1 night in Feb 2024
Response from Xiomara R on 7 Mar 2024
Howard,Thank you so much for your candid review! We hope you come back and stay with us again!

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with included breakfast. Easy to check in and out. Everything I’d expect from a hotel.
Response from Xiomara R on 7 Mar 2024
Max,Thank you so much for your review! We hope to see you back!

2/10 Terrible

Jack

Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Stayed 1 night in Feb 2024

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access
Stayed 1 night in Feb 2024

2/10 Terrible

Ibraheem

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disgusting place to stay at. Infested with bed bugs with the most rude staff ever. Find yourself a better place to stay at and spend some more.
Stayed 2 nights in Feb 2024
Response from Xiomara R on 1 Mar 2024
Ibraheem,We are bit confused with your review as we double check your reservation and it doesn't seem you reported any issues with the room. We apologize if you felt the staff was rude. I will coach them to make necessary changes.

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
Property was run down. Room was not clean and bed linens were very wrinkled and bed not well made.
Stayed 1 night in Feb 2024

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Brett

Travelled with family and small children
Liked: Staff & service, amenities
Needs a new pool for sure
Stayed 2 nights in Feb 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient access and pleasant experience with services
Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Stayed 1 night in Feb 2024

10/10 Excellent

Hossein

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience specially for the family and children!
Stayed 1 night in Feb 2024
Response from Xiomara R on 23 Feb 2024
We sincerely appreciate and value your feedback Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

Hector

Travelled with family
It could’ve been better
Stayed 2 nights in Feb 2024

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Xiomara R on 23 Feb 2024
Candace,We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

8/10 Good

DINRAJ, Rochester

Liked: Staff & service
good.. not great
Stayed 1 night in Feb 2024

8/10 Good

Fabricio Machado Izidoro

Liked: Staff & service, amenities
Very nice people
Stayed 2 nights in Feb 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Denise Y

Stayed 2 nights in Feb 2024

10/10 Excellent

Shamira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in at 2:30 in the morning. The person who attended me did so quickly. She was courteous and lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

Maureen

Travelled with family
Great place. Nice breakfast. Friendly, helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Tony

Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff .
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Late night traveler. Hotel conveniently located off the highway. Nice clean spacious rooms. Breakfast was good and staff were more then helpful
Stayed 1 night in Feb 2024

4/10 Poor

Chester

Stayed 2 nights in Feb 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff & great breakfast. We’ll definitely come back!
Stayed 2 nights in Dec 2023

10/10 Excellent

Chester

Stayed 4 nights in Feb 2024