Suite, 2 Double Beds
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Reviews of Extended Stay America Suites - Buffalo - Airport

2.5 out of 5
Extended Stay America Suites - Buffalo - Airport
901 Dick Rd, Buffalo, NY

Reviews

6.4
Rating 10 - Excellent. 194 out of 995 reviews" "
Rating 8 - Good. 278 out of 995 reviews" "
Rating 6 - Okay. 202 out of 995 reviews" "
Rating 4 - Poor. 142 out of 995 reviews" "
Rating 2 - Terrible. 179 out of 995 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Alireza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is closed down
Hotel was closed and never bothered to notify me it was closed. I got there and noticed a paper sign on door. I had to find another hotel last minute... terrible experience from Townhouse hotel and Hotels.com
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms and great staff!! They are always understanding in situations most hotel wouldn't be.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean slept very well . Would go back to stay.
Stayed 1 night in Mar 2020
Response from Cheshta on 7 Apr 2020
Thank you for rating us with such awesome words, We will strive to keep up with your expectations every time. Regards, Jordan

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lot nice to haves. Bed springs a wee bit unstable and low on toilet paper but overall very good value
Stayed 1 night in Mar 2020
Response from Cheshta on 28 Mar 2020
Thank you for rating us positively, Larry! We will surely work on the feedback shared to improve the services further. Have a nice day ahead :) Regards, Jordan

6/10 Okay

Brandi

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s not worth $
The hotel is not a non smoking hotel. The pool is not working at all. The bathrooms were filthy. I was charged for a premium and was given a regular room; the hotel booked my room. This place needs to have a health inspection done ASAP.
Stayed 1 night in Mar 2020
Response from Cheshta on 23 Mar 2020
Hi, Brandi! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time Regards, Joey

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Cheshta on 17 Mar 2020
Hi, We are sorry to know that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones.Regards, Jake

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Mar 2020
Response from Cheshta on 15 Mar 2020
Thanks for the positive rating. Hope to welcome you again soon :) Regards, Jose

4/10 Poor

Mike, Buffalo

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The hotel staff told me Expedia cancelled the reservation. So they charged me an extra $10.L I was so done I just agreed. The walls in the rooms are so thin I could hear normal voices loudly in my room. Every time the guests next door bumped their bed I could feel the vibration into my head board. Unbelievable . I complained to the young woman at the desk. She immediately moved me to another room😌. As I walked thru the halls I noticed other guests party noise coming from their rooms. I would not stay there.
Stayed 1 night in Mar 2020
Response from Cheshta on 13 Mar 2020
Hi, Mike! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Jose

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Cheshta on 13 Mar 2020
Hi, We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Jose

8/10 Good

Daniel, Sacramento

Business traveller
Liked: Cleanliness, staff & service, amenities
Currently upgrading facility. Can’t provide a useful review at the time.
Stayed 3 nights in Mar 2020
Response from Cheshta on 11 Mar 2020
Hi, Daniel! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Jake

2/10 Terrible

Kyle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Cheshta on 11 Mar 2020
Hi, Kyle! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jake

2/10 Terrible

OYO, Cheektowaga NY

Travelled with family
Disliked: Staff & service, property conditions & facilities
We booked 2 rooms, we given key to first room while processing 2nd. My husband went to room 1 it was discussing, beds unmade dirty towels on bathroom floor, another guest was complaining about blood in his room .Worst part not only was I billed for 2 rooms for 2 nights but a cancellation fee and I never signed for 2nd room.
Stayed 2 nights in Mar 2020
Response from Cheshta on 11 Mar 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Jake

8/10 Good

gregory

Liked: Staff & service, property conditions & facilities, room comfort
excellent vaue
convenient older hotel close to the Buffalo airport. Nothing to fancy but priced right.
Stayed 1 night in Mar 2020
Response from Ammy on 11 Mar 2020
Hi Gregory, Thanks for your kind words of appreciation. Have a wonderful day! Regards, Ammy

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown
If you want a cheap room they are your place. Very shady things going on there and didn’t feel secure or safe. The bed had stains all over it and the bathroom was dirty. We left because the door didn’t lock right and the hallway smelled like marijuana. I’m not putting my wife in a room like that to save a few bucks.
Stayed 1 night in Mar 2020
Response from Ammy on 9 Mar 2020
Hi, William! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Oliver

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived to the property, we could not find it. We then entered the building and the front desk person was RUDE!!!! I went to pay cash and he looked at me like I had 3 noses and said that they did not have and change. There were people all over the place and 2 couples, that already checked in had issues in their rooms. The pool was DISGUSTING . When we finally were told what room we were in we had to find the directions our selves and we had to follow the masking tape on the wall with the numbers on them. It smelled like weed SO bad in the whole place. Will NEVER be back!!!
Stayed 1 night in Mar 2020
Response from Cheshta on 14 Mar 2020
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jose

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I loved yhe price and I liked the location. Its really close to the expressways and to the airport
Stayed 1 night in Feb 2020
Response from Cheshta on 18 Mar 2020
Thank you for your appreciation, We hope to give you a consistent service every time. Regards, Juan

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not very clean, bathtub was dirty no extra toilet paper the elevator was not working, Had to to replace key 3 times to find out he gave wrong room number.
Stayed 1 night in Mar 2020
Response from Cheshta on 18 Mar 2020
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Juan

6/10 Okay

GERALD

Liked: Cleanliness, room comfort
Sold out!
Prepaid, however dbl bed room were sold out!! So they booked in king room and charged me $47 more!
Stayed 1 night in Mar 2020
Response from Cheshta on 18 Mar 2020
Sincere Apologies, We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Juan

2/10 Terrible

Angelo

Business traveller
Disliked: Staff & service, property conditions & facilities
Be Cautious Booking Here
Choose this Hotel based on price.. got to the hotel to be told that the didn’t have any rooms, and the only way to stay would be to be for me pay to a larger room. Since my Uber was gone, I choose to stay. In the room, the toilet was running nonstop and the bathroom sink was clogged, with the garbage pal under it to catch the dipping water. The tv had no remote, so I could not change the channel. I did not bother to mention anything to the hotel as it was not worth my time.
Stayed 1 night in Mar 2020
Response from Ammy on 6 Mar 2020
Hi, Angelo! We are extremely apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy

8/10 Good

Drummond, Beijing

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
there is a big room and a big bed that are quite feel nice
Stayed 1 night in Feb 2020
Response from Ammy on 6 Mar 2020
Hi, Drummond! We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Ammy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was over booked and the front desk guy tried telling me there was nothing he could do. Needless to say after waiting almost 45 minutes...I got a room for the price I had already paid. There was no working ice machine, no soda or vending machine. My room was only cleaned partially. I looked into the coffee pot and was still full with coffee and water from the last guest. The ice bucket still had remnants from the last guest. The There was an open used shampoo in my shower. I was very disappointed...but with the deal they were offering...I wish I would've spent the extra on a decent hotel. The hotel needs to get its employees on the same page and trained properly. There was one poor cleaning guy and he did his best to bust his ass...but not only one person can make a difference!!!
Stayed 1 night in Mar 2020
Response from Ammy on 3 Mar 2020
Hi, We are extremely apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020
Response from Cheshta on 1 Mar 2020
Hi, We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hate it bad and management was horrible cleanliness of hotel horrible I will never come back. They put me in a room where shower didn’t work and wasn’t trying to accommodate me
Stayed 1 night in Feb 2020
Response from Cheshta on 29 Feb 2020
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest, be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Cheshta

10/10 Excellent

Andriy

Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
There was suppose to parking for when we fly out and shuttle service there was neither we had to change are plans and find park elsewhere When I booked it these things were available. Not to happy about that
Stayed 1 night in Feb 2020
Response from Cheshta on 25 Feb 2020
Hi, We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Cheshta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Bait and Switch
Apparently this hotel was recently purchased and the name changed to "OYO Townhouse". DO NOT mistake this for "Townplace" by Marriot. It was dirty and rundown and, quiet frankly, a little bit scary. I DO NOT recommend!
Stayed 1 night in Feb 2020
Response from Cheshta on 20 Feb 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 Good

Michael

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Cheshta on 19 Feb 2020
Thanks for rating us positively, Michael! We hope to welcome you again soon. Have a nice day :) Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator did not work. There was no water in the swimming pool. There was so much garbage in the cans outside and inside of the building. There was no water bottles to drink from. The hotel said they offered a hot breaffast, but there was no breakfast. The room was the only clean place i saw. This hotel needs work fast.
Stayed 1 night in Feb 2020
Response from Cheshta on 19 Feb 2020
Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Ammy on 16 Feb 2020
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

2/10 Terrible

DAVID

Disliked: Staff & service
Pissed off
Cant believe the hotel would not accept cash for payment. What type of business doesnt accept cash?
Stayed 1 night in Feb 2020
Response from Cheshta on 14 Feb 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

4/10 Poor

Janet, Burlington, ON

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down property. Everything was falling apart. It smelled like pot. There was no internet. Took an hour to check in.
Stayed 1 night in Feb 2020
Response from Cheshta on 12 Feb 2020
Hi, Janet! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

4/10 Poor

Lindsey

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes! DO NOT WASTE YOUR MONEY!
I should have known the property was going to be dirty from the McDonald’s wrapper left on the ground in the entryway when we got there. The place was dirty. Room numbers written in tape on the walls. Our door didn’t lock. The couch was falling apart. The wallpaper was peeling. The water dripped in the bathroom (which had hair in the sink and the tub). I’m honestly just glad we didn’t get bed bugs. Oh, and when we left 4 hours later, the same McDonalds wrapper was still on the floor in the entryway...do not waste your money. We only stayed because we were driving in an ice storm and I couldn’t keep my eyes open anymore. And we booked a 2 bedroom Queen bed suite and got a single room with 2 double beds.
Stayed 1 night in Feb 2020
Response from Cheshta on 11 Feb 2020
Hi, Lindsey! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Cheshta on 4 Feb 2020
Thanks for the perfect rating, Hope to host you soon. Looking forward to your continuous love and support :) Regards, Cheshta

4/10 Poor

April

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked this hotel for 2 nights but never got to check in due to being refused to the USA. I had contacted both expedia and the hotel for a refund,however I was given the run around. I need to talk to expedia, then expedia says I need to talk to the hotel, ect. Hotel said they were looking into it but 2 months later nothing was done, and now my time limit is up.
Stayed 2 nights in Dec 2019
Response from Cheshta on 2 Feb 2020
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service
Stayed 1 night in Jan 2020
Response from Cheshta on 30 Jan 2020
Thank you for rating us super, Philip! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rokm
Stayed 1 night in Jan 2020
Response from Cheshta on 24 Jan 2020
Thank you for rating us super, Jamie! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

10/10 Excellent

Chrys, Rochester

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for the price! It seems the hotel is (recently?) under new ownership and some renovations were in progress. The room was MUCH nicer than I expected, given our price point some hotels we have stayed at are not much to write home about. But this room was spacious, comfortable, had all the amenities and even a couch / sitting area. PERFECT for our travelling business needs. I would 100% stay here again.
Stayed 2 nights in Jan 2020
Response from Cheshta on 23 Jan 2020
Hi, Chrys! We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Cheshta

4/10 Poor

Verified traveller

Disliked: Cleanliness
The price was very good but the cleanliness and smoke smell was overwhelming.
Stayed 3 nights in Jan 2020
Response from Cheshta on 21 Jan 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was spacious and comfortable and quiet. That's about the best part of my stay.
Stayed 4 nights in Jan 2020
Response from Cheshta on 15 Jan 2020
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Cheshta

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing the property was horrible and under construction
Stayed 4 nights in Jan 2020
Response from Cheshta on 11 Jan 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

6/10 Okay

Tyler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
Cons: Stained couch and rug. Random extension cord running through the bathroom into behind the tub. Cracked and dirty bathtub. Clump of someone else’s hair on shower wall. Pros: Friendly staff. Firm bed. Inexpensive compared to the other hotels in the area.
Stayed 1 night in Dec 2019
Response from Ammy on 6 Jan 2020
Sorry for the discommode, Tyler! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Joey on 5 Jan 2020
Thanks for rating us positively, We hope to welcome you again soon. Have a nice day :) Regards, Joey

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is different except the name and the rooms were terrible and now theres a security deposit required that i had no idea about
Stayed 1 night in Dec 2019
Response from Cheshta on 4 Jan 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

4/10 Poor

BarbaraGaston

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Thought we were booking a best western it’s called OYO. Told us they were sold 3 weeks ago. Weren’t even sure we were in the right place. The staff was dressed Inappropriately and not knowledgeable hotels seem to be run by kids teenagers. Outside parking lot had all kinds of debre even old used condoms. Ice machines didn’t work We were told there was breakfast, a pool, hot tube none of these were provided. Told us that the poolwas under repair. Disappointing. We were told the key fobs on the outside door weren’t working at the last minute before we left we tried and they did work would of saved us a lot of time and energy Web site said 25.00 amazon card on check out. Not available. The room was large and clean. Pillows were horrible and appeared old. Heater in room had no regulation either very hot or freezing in room. Overall the hotel has potential. If they had someone in there that knew what they were doing and could get hotel up and running I might come back. Don’t like being lied to.
Stayed 1 night in Dec 2019
Response from Cheshta on 30 Dec 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from Cheshta on 29 Dec 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

10/10 Excellent

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Cheshta on 24 Dec 2019
Thank you so much for the wonderful rating, Jaya! We hope to host you again soon. Have a nice day ahead :) Regards, Cheshta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Cheshta on 24 Dec 2019
Thanks for the perfect rating, Hope to host you soon. Looking forward to your continuous love and support :) Regards, Cheshta

2/10 Terrible

Jaime, Ontario, Canada

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was charged $100 deposit and still have not received it back. I have called numerous times and have been told that I need to get in touch with expedia. When I called expedia they were unable to reach anybody at the hotel. It has been over ten days.
Stayed 1 night in Dec 2019
Response from Ammy on 23 Dec 2019
We truly regret the distress caused, Jaime! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Ammy.