Courtyard

Reviews of M Concept Hotel

4 out of 5
M Concept Hotel
Moreno 606, Buenos Aires, Capital Federal

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 22 reviews" "
Rating 8 - Good. 8 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jelena

Disliked: Cleanliness, staff & service, property conditions & facilities
This is such bait and switch and I feel completely ripped off. What it’s advertised here is a four star “upscale” hotel. So think Hilton and Westin. Don’t be fooled by the pictures on expedia. As soon as you get into the elevator and up to your rooms, you entered what resembles a one star hotel. Think of a hostel just with private rooms. The place is grimy and very dirty. Our beds weren’t even changed on our check in. And since we checked in late at night I went down to reception to inform them that my pillowcase is dirty and there is hair on it. They told me there was nothing they can do until tomorrow morning. It took 15 mins for me to explain that I am not putting my head on a dirty pillow. The receptionist then took me to a linen closet where there was no pillowcases at all.I asked him to just give me a clean sheet and I wrapped my pillow with it. Towels were yellow and threadbare. We rented 2 rooms for 5 days and my kids bedrooms had blood stains on their linens. Toilets were leaking along the ring which caused terrible smell. There was police hanging out in a lobby almost every night. And the door in front of the hotel was always locked and people needed to be buzzed in and out. Didn’t seem like safe place at all. We wanted to leave the first night but almost all hotels in BA were booked. And hotel didn’t want to refund us the money so we got stuck with them. The receptionist Francisco was rude and condescending. AVOID AT ALL COST!
Stayed 5 nights in Dec 2023
Response from M Concept Hotel on 22 Jan 2024
Dear Jelena,First of all, we would like to express our apologies for the inconvenience you have experienced and thank you for sending us your comments. Our goal is to provide an exceptional experience to all our guests, and we regret that we did not meet your expectations in some aspects. We value your feedback and we assure you that we will take it into account to improve our services and offer a better experience in the future. We hope to have the opportunity to welcome you back to our hotel and demonstrate the changes and improvements that we will implement in this regard.Again our sincere apologies and thank you very much.

8/10 Good

Jonás Segura

Travelled with partner
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from M Concept Hotel on 5 Jan 2024
Estimado Jonás, Nos alegra que haya disfrutado de su estadía. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

2/10 Terrible

Gray

Disliked: Staff & service
Abusive staff
Absolutely horrible staff at the M hotel in Buenos Aires.
Stayed 2 nights in Dec 2023
Response from M Concept Hotel on 26 Dec 2023
Dear Gray,We are sorry that your experience at our hotel did not meet your expectations. Your opinion is valuable to us and we would like to better understand the aspects to improve. We are committed to providing exceptional stays, so we appreciate any additional details you can provide.We appreciate the valuable time taken to send us your comment.

8/10 Good

Anthony

Stayed 2 nights in Nov 2023
Response from M Concept Hotel on 20 Dec 2023
Estimado Anthony, Nos alegra que haya disfrutado de su estadía. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

8/10 Good

Daniel, Bensalem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean place with friendly and helpful staff. Nice location for walking etc.
Stayed 3 nights in Nov 2023
Response from Mconcept on 28 Nov 2023
Thank you Daniel for your positive review of M Concept Hotel. We're glad to hear that you found the place clean and the staff friendly and helpful. It's great that the location worked well for your activities, such as walking. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from M Concept Hotel on 13 Nov 2023
Dear Norman, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

10/10 Excellent

Esra, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant, clean, has an indoor and outdoor pool, staff is extremely professional and helpful. Convenient location. Highly recommended.
Stayed 1 night in Oct 2023
Response from M Concept Hotel on 6 Nov 2023
Dear Esra, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De inicio a fin en mi estancia, la calidad del servicio fue excelente. El desayuno es básico pero cumple satisfactoriamente.
Response from M Concept Hotel on 22 Mar 2024
Estimado Manuel, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios, los cuales serán elevados a gerencia para seguir mejorando y esperamos recibirlo nuevamente!.

10/10 Excellent

jorge

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bien localizado,trato ,servicio, desayuno ,amabilidad
Stayed 5 nights in Jan 2024
Response from M Concept Hotel on 22 Jan 2024
Estimado Jorge, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

8/10 Good

Ricardo

Travelled with family
Liked: Property conditions & facilities, room comfort
Boa localização
Bem localizado, confortável com exceção do banheiro muito pequeno e as toalhas velhas e asperas
Stayed 5 nights in Dec 2023
Response from M Concept Hotel on 1 Feb 2024
Prezado Ricardo, Ficamos felizes que tenha gostado da sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente.

10/10 Excellent

Sergio, Montevideo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Dec 2023
Response from M Concept Hotel on 7 Dec 2023
Estimado Sergio, Nos alegra que haya disfrutado de su estadía. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

10/10 Excellent

eduardo

Stayed 1 night in Dec 2023
Response from M Concept Hotel on 7 Dec 2023
Estimado Eduardo, Nos alegra que haya disfrutado de su estadía. Agradecemos sus comentarios y esperamos recibirlo nuevamente.

10/10 Excellent

TAYANE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é muito bem localizado, fácil acesso para muitos pontos turísticos, mercados, farmácia e nos sentimos muito seguros nos arredores. As acomodações são boas, a pia do banheiro é muito baixa e o chuveiro não saía muita água, mas nada que desabonasse a nossa estadia lá. A internet também funcionou muito bem durante esses dias e recomendo muito a estadia. Se eu for novamente, certamente ficarei no mesmo lugar.
Stayed 4 nights in Nov 2023
Response from M Concept Hotel on 6 Dec 2023
Prezada Tayane, Ficamos felizes que tenha gostado da sua estadia. Agradecemos seus comentários e esperamos recebê-lo novamente!

4/10 Poor

Gustavo

Disliked: Cleanliness, property conditions & facilities
Hotel rasoavel
Esperava muito mais pelo preco que foi cobrado.
Stayed 3 nights in Nov 2023
Response from M Concept Hotel on 13 Nov 2023
Prezado Gustavo, Lamentamos que sua experiência em nosso hotel não tenha atendido às suas expectativas. Estamos empenhados em proporcionar estadias excepcionais, pelo que poderemos contactar a gestão do hotel para verificar e corrigir quaisquer deficiências. Agradecemos por dedicar seu valioso tempo para nos enviar esses comentários para que possamos melhorar.