Bar (on property)

Reviews of Savoy Hotel

4 out of 5
Savoy Hotel
Av. Callao 181, Buenos Aires, Capital Federal

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1004 reviews" "
Rating 8 - Good. 318 out of 1004 reviews" "
Rating 6 - Okay. 77 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant
Stayed 1 night in Mar 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness
Actual hotel is nice, the area is in a busy part of town, food quality was poor. No room service or communication to reception from room ..... phone didn't work?? Some of the staff were helpful and friendly. Value for money was good.
Stayed 5 nights in Mar 2024

4/10 Poor

Kevin

Business traveller
A hotel well past it’s best and in need of refurbishment or at least a good clean up.
Stayed 5 nights in Mar 2024
Response from Natalia R.Palacios Revenue Manager on 18 Mar 2024
Dear Kevin, Thank you for your feedback. We'll take your comments into consideration for future improvements.

10/10 Excellent

Fernando, Orlando

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive historical building
Stayed 3 nights in Mar 2024
Response from Natalia R.Palacios Revenue Manager on 18 Mar 2024
Dear Fernnado, Thank you for your kind words about our historical building. We're glad you found it impressive. Your feedback is greatly appreciated.

10/10 Excellent

Edward

Stayed 1 night in Mar 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well restored and many of the public spaces are stunning examples of neo baroque architecture. The rooms are a little on the small side (which is typical of the period) however they are clean and well appointed. The air conditioning is not typically what we would expect from a North American perspective as it takes some time for the system to cool the room. Overall - the hotel is well located downtown in a safe clean area. Good value for money. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Natalia R.Palacios Revenue Manager on 18 Mar 2024
Dear Martin, Thank you for your feedback! We're glad to hear that you appreciated our stunning neo-baroque architecture and found the rooms clean and well-appointed, despite their size. We apologize for any inconvenience with the air conditioning and will look into improving this aspect. We're delighted that you found our downtown location safe and convenient, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Judith

Stayed 1 night in Mar 2024

8/10 Good

Gabriella

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our transfer was over 30 minutes late. Not a great way to start our trip as we were so tired. But room was lovely. Breakfast nice. Beautiful property
Stayed 1 night in Mar 2024

10/10 Excellent

Kim-Ngan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful. The staff are friendly and extremely helpful. There is so much to see around the city and all within walking distance, but public transportation is also close by for your convenience. There are many places to eat and shop too. Just a wonderful experience.
Stayed 1 night in Feb 2024
Response from Natalia R.Palacios- Revenue Manager on 1 Mar 2024
Thank you for your review, Kim-ngan! It sounds like you had a wonderful experience at Savoy Hotel Buenos Aires. We are delighted to hear that you found the hotel beautiful and the staff friendly and helpful. It's great to know that there are many attractions, dining options, and shopping places within walking distance. Your positive feedback is truly appreciated.

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin staff was extremely friendly and allowed us to check in early. The hotel is very historic and charming. Rooms were very clean and modern. Only complaint is that we ate in the lobby bar twice where they only had 2 people working and the service was extremely slow. Meals were very good though and excellent value for the prices.
Stayed 2 nights in Feb 2024
Response from Natalia R.Palacios- Revenue Manager on 1 Mar 2024
Thank you for your review, Natalie. It's great to hear that you had a positive check-in experience and enjoyed the historic charm of the Savoy Hotel Buenos Aires. We appreciate your feedback about the lobby bar service and are glad you found the meals to be good value. Your input helps us improve our services.

10/10 Excellent

Guy, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near most site
Stayed 3 nights in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on 1 Mar 2024
¡Gracias por compartir tu experiencia en el Savoy Hotel Buenos Aires! Nos alegra saber que disfrutaste de tu estadía ¡Esperamos verte pronto de nuevo!

6/10 Okay

Stephen

Stayed 1 night in Jan 2024

6/10 Okay

Flordeliza

Travelled with family
Liked: Staff & service
The staff are very friendly, helpful and accommodating. The room needs to be improved. The shower is somewhat moldy, dusty in corners. No facial tissue.
Stayed 3 nights in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on 22 Jan 2024
Thank you for your feedback, Flordeliza. We appreciate your comments about the friendly and accommodating staff. However, we apologize for the issues with the room. We will address the moldy shower and dusty corners, and make sure there is facial tissue available. We strive to provide a pleasant stay for all our guests and your feedback helps us improve.

10/10 Excellent

Stephen

Stayed 3 nights in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on 22 Jan 2024
Thank you for sharing your feedback, Kevin. We apologize for the inconvenience you experienced with the cleanliness of your sheets and towels. We will address this issue with our housekeeping team to ensure it doesn't happen again. We are glad to hear that you enjoyed our breakfast, and we appreciate your loyalty as a returning guest. We hope to have the opportunity to make it up to you in the future. Please feel free to reach out to our guest relations team for any further assistance.

6/10 Okay

Kevin

Liked: Staff & service, property conditions & facilities
Good breakfast. Check your sheets, Ours were not clean, dirty towels. Unlike the first time we stayed two weeks prior. Was disappointed.
Stayed 1 night in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on 22 Jan 2024
Thank you for sharing your feedback, Kevin. We apologize for the inconvenience you experienced with the cleanliness of your sheets and towels. We will address this issue with our housekeeping team to ensure it doesn't happen again. We are glad to hear that you enjoyed our breakfast, and we appreciate your loyalty as a returning guest. We hope to have the opportunity to make it up to you in the future. Please feel free to reach out to our guest relations team for any further assistance.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, seemed well maintained, gated, safe. Good breakfast buffet. Clean room.
Stayed 2 nights in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on 22 Jan 2024
Thank you Kevin for your review of the Savoy Hotel Buenos Aires. We are glad to hear that you found the property to be nice and well-maintained, with a gated and safe environment. It's great that you enjoyed the breakfast buffet and found your room clean. Our team appreciates your feedback. We hope to welcome you back in the future.

8/10 Good

Mercedes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a historical hotel. They're very accommodating and professional.
Stayed 8 nights in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on 22 Jan 2024
Thank you for your review, Mercedes!We're glad to hear that the Savoy Hotel Buenos Aires provided a historical setting and that the staff was accommodating and professional. Your feedback will be valuable for future guests.

10/10 Excellent

Sheila, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking to restaurants and several tourist attractions.
Stayed 2 nights in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on 22 Jan 2024
Thank you for your review, Sheila! We appreciate your feedback on the Savoy Hotel Buenos Aires. We're glad to hear that you enjoyed the great location, which allowed for easy access to restaurants and tourist attractions.

8/10 Good

Alande

Stayed 5 nights in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on 1 Mar 2024
¡Gracias por compartir tu experiencia en el Savoy Hotel Buenos Aires, A! Nos alegra saber que disfrutaste de tu estadía ¡Esperamos verte pronto de nuevo!

4/10 Poor

Betty

Stayed 4 nights in Dec 2023

8/10 Good

Edward, Puerto Vallarta

Liked: Cleanliness, staff & service
King size bed was 2 twins pushed together, so they collapsed in the night!
Stayed 1 night in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on 22 Jan 2024
Thank you for your review, Edward. We apologize for the inconvenience you experienced with the bed at the Savoy Hotel Buenos Aires. We will address this issue with our housekeeping team to ensure all beds are properly set up for our guests' comfort. We appreciate your feedback and hope you have a pleasant stay next time.

8/10 Good

Dimitrina

Travelled with family
Liked: Cleanliness, staff & service
Stuff didn't speak English. We had a quadruple room yet the housekeeper keeps giving us two set of towels. We had to keep calling the front desk for additional towels m. We stayed there for 5 nights Breakfast was the same every morning. It gets old. Location and accessibility to everything was great.
Stayed 5 nights in Dec 2023

8/10 Good

Molly Thompson

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Room had no frosted window with no view.
Stayed 10 nights in Nov 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In my top 5% of hotels that i,ve stayed in.
The hotel was very comfortable and i would say it was in the top 5% of the hotels i stay.Would certainly stay there again.
Stayed 7 nights in Nov 2023

6/10 Okay

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible.
Stayed 5 nights in Nov 2023
Response from Natalia R.Palacios- Revenue Manager on 6 Dec 2023
Dear Mr. Freis First of all, we really apologize for the bad experience, your complaints are being given our fullest attention. Best regards

10/10 Excellent

Frances, Panama

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and that was suitable for the congress I was attending
Stayed 5 nights in Nov 2023

6/10 Okay

Colin Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rooms are in need of modernization, also no mats are provided to step out the shower which is dangerous with wet feet on a marble flooring. Main bar area is very grand and well with having a drink in to soak up the grandeur.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel con internet regular.
El hotel está muy bonito. La única cosa es que el internet funciona muy lento. Lo demás, muy cómodo.
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opulent and friendly staff. Great stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

8/10 Good

Jose, Macungie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff help. No variance in breakfast for 8 days , often lacking most popular items.
Stayed 6 nights in Nov 2023

8/10 Good

Jose, Macungie

Stayed 8 nights in Nov 2023

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book It
The staff here is impeccable. The food is great. The location is great. I would stay here again for sure.
Stayed 6 nights in Nov 2023

10/10 Excellent

Maria Cristina, Sarasota

Stayed 6 nights in Nov 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly wonderful hotel with elegant architecture, amazing breakfast, helpful staff and quiet rooms (if not facing street). Loved the experience!
Stayed 3 nights in Oct 2023

6/10 Okay

ROSEMARIE

Travelled with partner
Liked: Staff & service, amenities
The room given to me has no window, the bathroom bidet overflows, small room for couple.. came in late from a long trip and i was too tired to request another room ..
Stayed 1 night in Oct 2023
Response from Natalia R.Palacios- Revenue Manager on 24 Oct 2023
Thank you, Rosemarie, for your kind feedback on your stay at Savoy Hotel Buenos Aires. We apologize for the inconvenience you experienced with the room. It's frustrating to arrive late and not have a suitable room after a long trip. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Best regards

6/10 Okay

JENNIFER

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
No Tea making facilities and charged each day for a cup of tea. Notified staff about waiting for a UPS delivery. They said it hadn’t arrived for over 24 hours after it had been delivered. Nearly missed an important fixture due to this
Stayed 4 nights in Sep 2023
Response from Natalia R.Palacios- Revenue Manager on 21 Sept 2023
Thank you, Jennifer, for your review of Savoy Hotel Buenos Aires. We apologize for the inconvenience you experienced with the tea making facilities and the delay with your UPS delivery. We will address these issues with our staff to ensure such incidents do not occur again. We appreciate your feedback and will strive to improve our services. If there is anything else we can assist you with, please let us know.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Savoy Hotel was beautiful and centrally located. Staff were awesome and breakfast was an added bonus. I'd highly recommend.
Stayed 13 nights in Aug 2023
Response from Natalia R.Palacios- Revenue Manager on 29 Aug 2023
Dear Pamela, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best regards

10/10 Excellent

emilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean and good location.
Stayed 1 night in Aug 2023
Response from Natalia R.Palacios- Revenue Manager on 22 Aug 2023
Dear Emilia , Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best regards

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff. The hotel architecture is outstanding.
Stayed 1 night in Aug 2023
Response from Natalia R.Palacios- Revenue Manager on 18 Aug 2023
Dear Philippe, thank you very much for your kindly comments about our hotel. We hope to receive you again soon.Regards

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A solid hotel not far from the downtown. The room was comfortable and clean. The bathroom was a bit dated but all in all the room was nice.
Stayed 13 nights in Jul 2023
Response from Natalia R.Palacios Revenue Manager on 24 Jul 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and service. Breakfast is fantastic. It's a good location, walkable to a lot of areas.
Stayed 1 night in Jun 2023
Response from Natalia R.Palacios- Revenue Manager on 3 Jul 2023
Thank you for taking the time to share your experience at Savoy Buenos AiresWe are very excited to read your comments; it is always heartwarming to know that we have accomplished our commitment of making you feel at home.We are truly appreciative all of your compliments.

10/10 Excellent

Lucas

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very good experience
Stayed 1 night in Jun 2023
Response from Natalia R.Palacios- Revenue Manager on 3 Jul 2023
Dear Lucas, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service and friendly.
Stayed 2 nights in Jun 2023
Response from Natalia R.Palacios- Revenue Manager on 3 Jul 2023
Thank you for taking the time to share your experience at Savoy Buenos AiresWe are very excited to read your comments; it is always heartwarming to know that we have accomplished our commitment of making you feel at home.We are truly appreciative all of your compliments.

8/10 Good

Raynaldo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Savoy staff were kind, friendly, and helpful. Common areas in hotel were well kept for a 100 year hotel. Cost was reasonable. Rooms are smaller than normal (older hotel) but of fair quality. Breakfast and meals were of good quality and taste. NOTE: Heat/AC option is set by maintenance for a "section" of rooms, not each individual room controlling whether they want Heat/AC. This made for one very warm night with a hot 4 month baby. I had to explain to staff, "if someone is cold, they can put on socks, shirt, or an extra blanket, but if I'm hot, I take clothes off and then there are no other options but to lay there sweating." The issue was resolved for the remainder of the stay but that one night was rough. Area around the hotel isn't clean, lots of litter, vehicle exhaust, pedestrian traffic. We walked a few blocks in each direction but spent our time in Puerto Madero, Recoleta, Tigre, and San Antonio. Would I stay there again? I would consider it because staff was great and hotel common areas were beautiful.
Stayed 4 nights in Jun 2023
Response from Natalia R.Palacios- Revenue Manager on 3 Jul 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was lovely and the breakfast was generous.
Stayed 1 night in May 2023
Response from Natalia R.Palacios Revenue Manager on 12 Jun 2023
Dear Karen, thank you very much for your kindly comments about our hotel. We hope to receive you again soon.

8/10 Good

Andrea

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2023
Response from Natalia R.Palacios- Revenue Manager on 2 May 2023
Hola Andrea, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su puntuación

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay at the hotel .
Stayed 9 nights in Apr 2023
Response from Natalia R.Palacios- Revenue Manager on 2 May 2023
Dear RoyThanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Daniel, West Linn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, in and out. The location is great given that the iconic and beautiful Plaza del Congreso is two blocks away, Callao Avenue is quite busy with restaurants and bars, and the beautiful 9 de Julio Avenue is about 20 minutes away. The breakfast is quite good. The service at the bar a bit slow. The personnel is friendly, professional and very helpful. The room was very comfortable and quiet for the most part. The only suggestion I have is that they should have shower mats in their tubs. They're quite slippery and one could fall. I almost did. I would stay there again.
Response from Natalia R.Palacios- Revenue Manager on 2 May 2023
Dear Daniel, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!