- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bait and switch
Where to start? I arrived to the hotel with a sign saying to check in at another location. I go there and am told rather coldly that they can't find my reservation and the hotel is full. I have sady seen this before everything after was not a surprise at all. I told the receptionist this was their problem to fix not mine and she conveniently found a room in a sister hotel. The room was unsurprisingly terrible. Mould and mildew on all bathroom walls since there was no window to open or an air vent. The only major light in the room was broken and could not be fixed so I had no light at all. I could go on, but this was clearly a bait and switch. I will never stay here and make sure all my mates who visit know any place but here.