City view

Reviews of Ker Urquiza Hotel

3 out of 5
Ker Urquiza Hotel
Diaz Colodrero 2513, Buenos Aires, Capital Federal

Reviews

8.0

Very good

Rating 10 - Excellent. 115 out of 389 reviews" "
Rating 8 - Good. 175 out of 389 reviews" "
Rating 6 - Okay. 64 out of 389 reviews" "
Rating 4 - Poor. 24 out of 389 reviews" "
Rating 2 - Terrible. 11 out of 389 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ker Hoteles. on 13 Mar 2024
Thank you very much for sending me your review. We hope to welcome you again in the future.Kind regards,Ker Hotels.

6/10 Okay

Eilin Mercedes

Travelled with group
Liked: Cleanliness, staff & service
Very clean and the staff is friendly. Only downside our room was directly above the main street and the noise and lights were coming through the windows all night.
Stayed 9 nights in Nov 2023
Response from Ker Hoteles on 15 Nov 2023
Dear Eilin, thank you very much for sending us your review.We hope to welcome you again in the future.Kind regards,Ker Hotels team.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good location away from central ba but close to train, subte and various bus lines. A variety of good places to eat close by. Included breakfast was adequate without being outstanding. I will be staying here again.
Stayed 4 nights in Oct 2023
Response from Ker hoteles on 23 Oct 2023
Thank you for your review, Peter. We are glad to hear that you enjoyed your stay at Ker Urquiza Hotel. Our location near public transportation options and a variety of dining options is indeed a convenient feature. We appreciate your feedback on our included breakfast. We look forward to welcoming you back in the future.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice in Villa Urquiza
Stayed 3 nights in Aug 2023
Response from Ker hoteles on 28 Aug 2023
Estimado Carlos, muchas gracias por compartir su experiencia con nosotros. Nos pone muy contentos saber que tuvo una linda experiencia. La invitamos a volver cuando quiera

8/10 Good

MARIA

Stayed 7 nights in Jun 2023
Response from Kerhoteles on 11 Jul 2023
Estimada Maria, gracias por su reseña.Saludos cordiales.

10/10 Excellent

Edward Cesar Izquierdo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazingly nice.
Stayed 3 nights in May 2023
Response from Kerhoteles on 11 Jul 2023
Dear Edward, we appreciate your comments. Your opinion is very important to us. Kind regards.

2/10 Terrible

Abigail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Ac didn’t work, room was so hot.
Response from KerHoteles on 11 Jul 2023
Dear Abigail, we appreciate your comments. Your opinion is very important to us. We will take your comments into account to continue improving our services.Kind regards.

6/10 Okay

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Somebody needs to check these rooms before they rent them. There was a little couch inside my room that looked like it hasn’t been vacuumed or cleaned in about a year. It’s a horrible feeling to go inside a hotel and feel icky. Bathroom also icky.
Stayed 1 night in Apr 2023

6/10 Okay

juan, Oakville

Stayed 3 nights in Apr 2023

8/10 Good

Back Woods

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Eilin Mercedes

Liked: Cleanliness, staff & service
Clean room and comfy bed, not many amenities included considering its supposed to be a 4 stars hotel.
Stayed 13 nights in Oct 2022

8/10 Good

EduardoBoccardi, Buenos Aires, Villa Urquiza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about this property location, transportation
Stayed 15 nights in Feb 2020
Response from Staff de Ker Hoteles on 30 Jun 2021
Buenas tardes, Eduardo Quisiéramos agradecerle por haberse tomado el tiempo para evaluar su estadía con nosotros. ¡Es un gran placer saber que ha disfrutado de su experiencia! Quedamos a disposición.Lo esperamos pronto, Saludos Cordiales

6/10 Okay

Verified traveller

Stayed 28 nights in Sep 2019

8/10 Good

dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great value for money. Not much to see in area and close to china town. Does have 3 Jacuzzi and small gym to use
Stayed 1 night in Jan 2019
Response from Ker Hoteles on 31 Jan 2019
Dear Guest Thank you for sharing your opinion with us. Best regards!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Ker Hoteles on 16 Jan 2019
Muchas gracias por elegirnos!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant, budget hotel in an interesting area right by the end of the subway.
Stayed 9 nights in Dec 2018
Response from Ker Hoteles on 26 Dec 2018
Thank you very much for sharing your opinion with us. Best regards,

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un poco viejo pero con un servicio aceptable
Stayed 2 nights in Nov 2018
Response from Ker Hoteles on 22 Nov 2018
Estimado Isaac Agradecemos por habernos elegido y compartido sus comentarios. Quedamos a su disposición,

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
The room was noisy, TV didn't work, shampoo dispenser didn't work, ...
Stayed 1 night in Nov 2018
Response from Ker Hoteles on 22 Nov 2018
Dear Guest Thank you for sharing your comments. Your opinion in very importante for us. Best regards.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good horel
international visitors are not charged iva by hotels in argentina but because one of my family group was an argentine citizen the hotel charged me iva at checkin. I suspect this was so the hotel could make up the price difference between the quadruple i booked and the two adjoining doubles i was given because this did not happen at another hotel in the same circumstances. Also be aware that the hotel puts a pending bond charge on your credit card which in my case is still shown as pending weeks later, try to use cash for this and get the money back at checkout. Otherwise the hotel is a good choice close to transport, shopping and eateries if you want to stay out of the city centre.
Stayed 3 nights in Oct 2018
Response from Ker Hoteles on 22 Nov 2018
Dear Peter Thank you very much for choosing Ker Urquiza and sharing your experience with us .. The Argentine law indicates that all Guests must be foreigners to apply the exemption of VAT, in case there is an Argentine Guest, the Hotel will not be able to invoice "T" (tax exempt), For this reason, the VAT must be charged to the Guest. I understand that you are referring to a preauthorization on your credit card, this will be automatically removed, if not, please contact us and we will solve it as soon as possible. We are at your service, Best regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Visiting a friend who lives close to this hotel Haven’t seen him for 25 yrs He took me to watch River Plate Unbelievable atmosphere
Stayed 1 night in Feb 2018
Response from Ker Hoteles on 28 Mar 2018
Dear Guest Thank you for posting your experience. Best regards

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Short stay
book 2 nights however I stayed 1. Still they charge for 2 nights. No restaurant Left 1 day prior.
Stayed 2 nights in Jan 2018
Response from Ker Hoteles on 2 Feb 2018
Thank you

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2017
Muchas gracias

2/10 Terrible

gustavo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience overall
They did not have bell bottom staff, we had to log our 5 bags and baby strollwr uP to the room ourselves. The towels were gray out of oceruse, one had a hole in it. The pictures shown of their gym are completely false, all they had was 2 treadmills against are wall inside the jacuzzi room. Would not reccomendations to my worst enemy

8/10 Good

S, MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for layovers between EZE and AEP
The staff was very helpful. They even let me borrow a subway pass so I could take the train downtown to enjoy the sights. There was an excellent dinner tango show offered at Los Angelitos. They picked you up and dropped you off to the hotel for the event. A little pricey, but worth it! The beds were comfy and the shower water nice and hot.

10/10 Excellent

Michael, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, neighborhood location with comfort
Really nice stay here. Top floors have balconies and I really enjoyed the view from up top. Quality rooms with fans and AC and an excellent, simple breakfast. Staff was really helpful with everything and made me feel like I was at home.

8/10 Good

Yael

Liked: Cleanliness, room comfort
Ok for a short stay!
Nice people but the conditions of the rooms was not great. Towels had stains and the breakfast was just ok.

10/10 Excellent

lory, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel closed to restaurant and transportation
The reception is excellent . Good internet , service and accomodations .The breakfast is good . Very clean .

6/10 Okay

carlos, Florida

Liked: Staff & service
Disliked: Room comfort
Hotel is close to the metro
The best thing is transportation, 1 block to the metro, in 1/2 hour you are in downtown, don't even trait to go the ONCE. Or balvanera, very bad area, watch for people around you, watch your cell Food execellent and cheap, anywhere, The staff in the hotel is very good, specially a girl Noelia, next to the hotel is a pizza place, execellent, empanadas they are the best, specially the Fainat

6/10 Okay

Marcelo, US

Disliked: Room comfort
Good value for money; that's all it is.
For a US$ 50 or so a night, you can't complain much. The place is clean and fairly modern, and the staff are nice. It is also two blocks from a metro station that will help you get downtown in 45 minutes (for less than a dollar each way). But you can tell it is a $50/night place: the mattress was no good; the internet connection barely works; the cable TV is to basic (no CNN or HBO); no real gym; etc. Again, a good place if you don't want to spend a lot and, for some reason, need to stay in that part of Buenos Aires.

8/10 Good

Paul, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean, and great transportation options.
The hotel is located one block away from the subway and train station. This is very convenient because you can be in downtown BA in 20 min. The room that we stayed in was clean but a bit small with very little closet space and dim lighting. The bathroom was clean but could use updating. Overall it is a safe and good place if you are planning to be out all day and use it for sleep and shower, or as a hub to leave your stuff while you take other trips out of the city.

8/10 Good

Amy, Crownpoint, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical and Affordable
Simple and affordable room located close to the Subte (subway). Although the bathroom was small, the room was clean. Wifi was free and available in both the room and lobby. The hotel staff are friendly, although the cleaning staff don't all speak English. "No Fumar" was labeled outside the elevator. However, we definitely smelled cigarette smoke at the elevator.

8/10 Good

Andy, Jersey City, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to transportation
This was a very well appointed hotel and well worth the money. The only disappointment was the included breakfast which was very high in carbs but low on proteins. Nevertheless, the staff in all areas were professional, courteous and just plain NICE.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Everything was pretty much as expected except for a strong bad smell in the room.

6/10 Okay

Akram, Ft. Lauderdale

Liked: Staff & service
Ker in Urquiza
The hotel was great. The shower head did not work and the water temperature was hard to control. It turned cold, or hot without touching faucet. One night there was a lot of loud music outside like at 2:00-4:00. The breakfasts were amazing, best coffee ever!

6/10 Okay

Pepe, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice place. Good location.
Need to improve to soundproof windows, a lot of nosie from street traffic passing by.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
One night reception attendant was uninterested and rude. He was more interested on his computer, he would not greet us unless we greeted him first.

8/10 Good

Bruce Barrett, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but lousy location
The hotel was clean, the staff was courteous and helpful. But I had to travel 45 minutes each way to get to the tennis club where there the tournament was held. I am not happy with spending that much time in a taxi.

8/10 Good

michael, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location
Stay met my basic needs, since my family lives only half a block away. However for people looking to spend important time in the heart of downtown Buenos Aires, hotel is a little far away, without reliable public transportation.

6/10 Okay

fabi, Wellington

Overnight stay
We weren't here long, it was just a place to stop between flights and near to a friend's house. Room was smart, tidy and clean, although smelled of smoke which wasn't great. Staff helpful. Good facilities. We left early morning before breakfast was served unfortunately.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Disappointed based on star rating
The hotel was rated by Expedia and other sites as 3.5 stars at my time of booking. I'd have given it 2.5 at most. For me this is a big difference. I realize star ratings differ based on countries but unrelaiable and unfriendly staff, zero bellman service, and mold in the bathroom is universally unacceptable. Not to mention my laundry was returned dirty. Additionally the rooms are small and the location isn't great, though there is a decent Italian restaurant next door. I would say book a hotel of at least 4 stars and closer to the city center. The additional money you spend on hotel costs you save in cab rides.

8/10 Good

Alles C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
My stay was very pleasant, our room was clean and fresh, good AC system. the staff was very friendly and willing to serve. the buffet breakfast is good. Hotels Location, depending on your trip and places you want to visit this hotel is a bit way from the center of the city, but over all this is a good hotel.

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Fair
Good. Breakfast could be better. Shower is regular. PC on room, wi-fi ok.

8/10 Good

Jorge, Riverside, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Very good hotel for the price.
I have spent 1 month in Argentina, I tried 5 different hotels during my stay, and this one its the one, that for the price, got my best attention. The hotel is clean and neat, have jacuzzis and spa, but a big plus is that all rooms include a PC which shares the monitor with the cable television. Next time I am staying here again. The neighborhood is safe, is not the best one but pretty centrally to restaurants.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ker Uquiza, Buenos Aires
A great boutique hotel. Great service from staff. Fair way out of town, but still a nice place to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, quite satisfied
The hotel is north of downtown but very near both the train station (a block or 2) & bus stop (1/2 block). Very clean, pretty decent service & fairly friendly, breakfast was ample with pretty good variety, price reasonable. Room could have been a little bigger and there was road construction outside that began quite early in the morning that was noisy, but obviously not the hotels fault. It is updated and we were pleased with how clean everything always was.

8/10 Good

C, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for clean and comfortable room.
We had been back packing for 2 months throughout South America and staying in hostels. This hotel was a great place to spend our last 2 days in SA. It was a bit of a small room but it had a very comfortable King size bed and was clean. The bathroom was very clean and bright with a great shower. It also had cable tv you could watch from the computer which was pretty cool. We chose not to eat the breakfast, however we did get room service for dinner...the food was mediocre at best. We were pretty sure they got the food from the grocery store a block away...and basically just tripled the price for something we could've gotten ourselves. The front desk spoke English really well which was nice...although the one girl at the front desk hung up on us once over a misunderstanding about the time we needed our taxi at...which wasn't cool, but we were used to it in SA. It served it's purpose for us, however, if you are looking for something near the main attractions and shopping, it is far away and you have to take the subway or a taxi. We would stay there again and recommend it, ONLY if you need a comfortable, clean place to stay before going to the airport. It was a little noisy even on the 9th floor and away from the main street, but we were used to wearing ear plugs anyways. Watch out for people giving you FAKE dollar bills when giving change...we found out the hard way on the LAST day out for dinner and had to walk 12 blocks to a bank machine...

8/10 Good

Javier, Miami, FL.

Liked: Cleanliness, staff & service, room comfort
Ker Urquiza's last visit
The A/C unit was loud but worked well. The bathroom was complete and functional but ventilation was minimal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ker Urquiza
Worst hotel! Please keep out