Front of property

Reviews of Hotel Bel Air

3.5 out of 5
Hotel Bel Air
Arenales 1462, Buenos Aires, Capital Federal

Reviews

8.2

Very good

Rating 10 - Excellent. 173 out of 500 reviews" "
Rating 8 - Good. 226 out of 500 reviews" "
Rating 6 - Okay. 76 out of 500 reviews" "
Rating 4 - Poor. 21 out of 500 reviews" "
Rating 2 - Terrible. 4 out of 500 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Colin, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine and just as expected for its star rating. It is in a good central location for exploring the city. The service was very helpful and very friendly – they even accepted an email to print out a boarding pass for on line flight check in. If I return to the city I will book this hotel again.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice renovated hotel with decent sized rooms and good AC. The bed was really comfortable and the breakfast was better than most others we've seen with a variety of eggs, potatos, pastries and fruit. My only complaint is that the room had a slight sewage smell to it.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. The hotel itself is OK - it could use an upgrade.
Stayed 3 nights in Jan 2020

8/10 Good

Hans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
I changed the rooms they gave me because they weren't the ones I expected. After changing everything went great
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

traveller, Guelph, Ontario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was excellent for shopping and good restaurants
Stayed 2 nights in Dec 2019

10/10 Excellent

Eddie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great!. The sliders in the bath tub and the closet need to be re done
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very old hotel but kept very nice. Service was excellent.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit dated property. Good Breakfast spread. Centrally located.
Stayed 2 nights in Oct 2019

10/10 Excellent

Traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two rooms and two bathrooms, clean and spacious. The breakfast was fresh and good. The location was excellent, walking distance to restaurants and shopping, close to subte and buses.
Stayed 4 nights in Oct 2019

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Lovely staff who were really accommodating with booking tango and taxis. We felt the lobby was grander than the rooms, rooms possibly a little small and outdated but comfortable enough. The choice at breakfast was a little minimal. Great location!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

K, London

Business traveller
Liked: Cleanliness, staff & service
Great location. Breakfast is a disappointment and not even fully ready at the opening time. It would be better to start at 7am instead of saying 6.30 and half of things missing. The staff at reception desk very helpful and polite. The hotel is not what it used to be but location is excellent and it’s clean.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Familyof5, Maine, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spacious, comfortable and quiet rooms. Convenient, adequate breakfast bar.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Aarkieam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property was centrally located. Perfect location! During our stay one of the elevators was down and they were having issues with the wifi going in and out. The air conditioning in our room was either too high or not enough. Could not adjust the temp in room. It may have just been bad timing - without these issues I would have given hotel higher review.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located within easy walking distance to many sites and local restaurants. Clean with a friendly staff. Restaurant on site if you don't feel like leaving.
Stayed 2 nights in Mar 2019
Response from Ariel Urrutia - Operations Supervisor on 4 Apr 2019
Dear Mrs. or Mr., Thank you for taking the time to tell us about your experience at the Bel Air Hotel. We are convinced that our guests´ satisfaction is our most important value; we continuously strive to make their stay at Bel Air Hotel an unforgettable Experience. Bel Air Hotel feels very grateful for your opinion and our staff is looking forward to welcome you once more as our guest many other times in the future. Sincerely, Ariel Urrutia Operations Supervisor

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Location. Maintenance required in carpets of aisles
Stayed 2 nights in Mar 2019
Response from Ariel Urrutia - Operations Supervisor on 1 Apr 2019
Dear, Thank you for taking the time to provide feedback about your recent stay with us, and we’re truly sorry to hear of your experience. We strive daily to provide the highest level of customer service, and in this instance we have fallen short. I have shared your comments with our housekeeping department in order to provide a solution for this issue. Bel Air Hotel feels very grateful for your opinion and our staff is looking forward to welcome you once more as our guest many other times in the future. Greetings, Ariel Urrutia Operations Supervisor

8/10 Good

Anthony G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot spot
Great location
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 5 nights in Mar 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for the price with an outstanding brea
amazing
Stayed 1 night in Mar 2019
Response from Ariel Urrutia - Operations Supervisor on 1 Apr 2019
Dear Mrs Kenneth, Thank you for taking the time to tell us about your experience at the Bel Air Hotel. We are convinced that our guests´ satisfaction is our most important value; we continuously strive to make their stay at Bel Air Hotel an unforgettable Experience. Bel Air Hotel feels very grateful for your opinion and our staff is looking forward to welcome you once more as our guest many other times in the future. Sincerely, Ariel Urrutia Operations Supervisor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member at Reception BELEN was very helpful. She was very friendly and accommodating. Nothing was too much trouble. The location of the hotel was great, close to all the main attractions and a safe neighbourhood. Liked the cafe/wine bar and the food was yummy and affordable.
Stayed 2 nights in Feb 2019

6/10 Okay

K, London

Liked: Cleanliness, staff & service
Great location but it's not as good as it used to be. There were water marks on the ceiling of the room's bathroom as well as some mold. I stayed for one night so it was ok for what i needed.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful! The room was very comfortable especially the bed. WiFi was good and air conditioning was good. Negative no room service after ten, not even for drinks and no tea/coffee making facilities in the room. I missed my late night cup of tea in bed.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Recaleta area. Clean, quiet room. Nice restaurant on premises where the included breakfast was also located. We also had a nice lunch and dinner there. Pleasant, safe neighborhood. Staff was friendly and helpful. They also helped us arrange a tour one day. We were able to keep our luggage there both before first day check-in and after check-out on the last day. Wish the cable tv had a channel in English! There was also a fitness room which we never got a chance to use.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Jan 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accomodations. Very centrally located. Walk everywhere from here.
Stayed 2 nights in Jan 2019
Response from Ariel Urrutia Operations Supervisor on 24 Jan 2019
Dear Mrs / Mr, Thank you for taking the time to tell us about your experience at the Bel Air Hotel We are convinced that our guests´ satisfaction is our most important value; we continuously strive to make their stay at the Bel Air Hotel an unforgettable experience. We are constantly working to keep our product updated to offer our guests a better service. Sincerely, Ariel Urrutia Operations Supervisor

6/10 Okay

Verified traveller

Stayed 6 nights in Jan 2019

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. We were on the 6th floor and had a balcony. Breakfast is good. Staff is nice and helpful.
Stayed 1 night in Dec 2018
Response from Ariel Urrutia Operations Supervisor on 9 Jan 2019
Dear Mr / Mrs , Thank you for taking the time to tell us about your experience at the Bel Air Hotel. We are convinced that our guests´ satisfaction is our most important value; we continuously strive to make their stay at Bel Air Hotel an unforgettable Experience. Bel Air Hotel feels very grateful for your opinion and our staff is looking forward to welcome you once more as our guest many other times in the future. Sincerely, Ariel Urrutia Operations Supervisor

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent well located hotel
Was very impressed - value for money this was by far the best place we stayed at in Argentina. The hotel was excellent for a family of 5, especially given the price; the area is very pleasant and safe.
Stayed 2 nights in Oct 2018
Response from Ariel Urrutia - Operations Supervisor on 12 Nov 2018
Dear Mrs Keith Thank you for taking the time to tell us about your experience at the Bel Air Hotel We are convinced that our guests´ satisfaction is our most important value; we continuously strive to make their stay at the Bel Air Hotel an unforgettable experience. We are constantly working to keep our product updated to offer our guests a better service. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2018

4/10 Poor

silvina

Disliked: Cleanliness
Stayed 1 night in Oct 2018

10/10 Excellent

Gloria, Honduras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was really good, access to major atractions of Buenos Aires
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, central and close to everything
Well located hotel, comfortable rooms, clean and warm and friendly staff
Stayed 6 nights in Jun 2018
Response from Ariel Urrutia Operations Supervisor on 3 Jul 2018
Dear Mr/ Mrs , Thank you for taking the time to tell us about your experience at the Bel Air Hotel. We are convinced that our guests´ satisfaction is our most important value; we continuously strive to make their stay at Bel Air Hotel an unforgettable Experience.  Bel Air Hotel feels very grateful for your opinion and our staff is looking forward to welcome you once more as our guest many other times in the future.  Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018