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Rating 10 - Excellent. 532 out of 852 reviews" "
10 - Excellent
532
Rating 8 - Good. 236 out of 852 reviews" "
8 - Good
236
Rating 6 - Okay. 47 out of 852 reviews" "
6 - Okay
47
Rating 4 - Poor. 25 out of 852 reviews" "
4 - Poor
25
Rating 2 - Terrible. 12 out of 852 reviews" "
2 - Terrible
12
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
CHHORVY
14 Apr 2024
Liked: Staff & service
CHHORVY
Stayed 2 nights in Apr 2024
Response from Samantha Jewell on 15 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
The included breakfast is exceptionally good compared to similar hotels-- great variety of options. Pool is well maintained, but the hot tub could be hotter. Great stay!
Philippe
Stayed 1 night in Mar 2024
Response from Samantha Jewell on 18 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
David
25 Feb 2024
David
Stayed 1 night in Feb 2024
Response from Samantha Jewell on 15 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
We had a handicap accessible room which was nice. Really need a bench or seat inside the handicap shower!
Tonya
Stayed 2 nights in Feb 2024
Response from Samantha Jewell on 19 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
This hotel has been nicely updated, the staff were welcoming and friendly, and everything seemed clean and well-maintained.
Marc
Stayed 1 night in Dec 2023
Response from Samantha Jewell on 16 Jan 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Exceled, great place, lots of lamps and lighting. very nice and helpful staff, safe and quaiet location
Urszula
Stayed 1 night in Nov 2023
Response from Samantha Jewell on 12 Nov 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Many thoughtful and practical things in our room - bathrobes, makeup cleaning, reading lights, water bottle with purified water available, great king size bed, etc.
Stephen
Stayed 2 nights in Oct 2023
Response from Samantha Jewell on 12 Nov 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
We overnighted in BV on a snowy night. We were blessed with super comfy mattresses, a very well-maintained workout room, and a cheerful breakfast crew. We will definitely return!
Kristin
Stayed 1 night in Oct 2023
Response from Samantha Jewell on 12 Nov 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
Sherry
23 Oct 2023
Liked: Cleanliness, staff & service
Sherry
Stayed 2 nights in Oct 2023
Response from Samantha Jewell on 29 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Friendly staff, great breakfast, nice accommodations.
Carissa
Stayed 2 nights in Oct 2023
Response from Dylan Jewell on 20 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Very nice!! Clean, updated, wonderful view!! Excellent!
Michael
Stayed 3 nights in Oct 2023
Response from Dylan Jewell on 20 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Very pleasant staff, excellent breakfast. Great coffee in the rooms with real glassware and ceramic coffee cups.
Holly
Stayed 1 night in Oct 2023
Response from Dylan Jewell on 20 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Very nice facility, good value. Clean, quiet, hot/cold breakfast with a lot of variety provided. Bougie bathrobes :)
Mary
Stayed 2 nights in Oct 2023
Response from Samantha Jewell on 15 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Nice place. A little over priced. Good pilllows and good water pressure in shower
Verified traveller
Stayed 1 night in Oct 2023
Response from Samantha Jewell on 15 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Roy
8 Oct 2023
Roy
Stayed 1 night in Oct 2023
Response from Samantha Jewell on 15 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Nice hotel. Loved the attached coffee shop and gift shop. Lots of breakfast options. A little pricey for a Best Western on the weekend we stayed
Roxann
Stayed 2 nights in Sep 2023
Response from Samantha Jewell on 9 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Everything was very clean and staff was friendly and very helpful
Verified traveller
Stayed 2 nights in Oct 2023
Response from Samantha Jewell on 9 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
Ashley
4 Oct 2023
Ashley
Stayed 1 night in Oct 2023
Response from Samantha Jewell on 29 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Our room was clean and everything was in good condition. The refillable water was nice. Breakfast in the morning was good and offered several options. Someone was always cleaning and refilling food so food was always available.
Collette
Stayed 1 night in Oct 2023
Response from Samantha Jewell on 9 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Great location, comfortable room, and easy in and out.
George
Stayed 1 night in Sep 2023
Response from Samantha Jewell on 1 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Clean rooms, great pool and hot tub, friendly service.
Verified traveller
Stayed 2 nights in Sep 2023
Response from Samantha Jewell on 9 Sept 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Great spot for a quick weekend in BV! Everything was clean and comfy!
Beth
Stayed 1 night in Aug 2023
Response from Samantha Jewell on 2 Sept 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
Dale
31 Aug 2023
Dale
Stayed 2 nights in Aug 2023
Response from Samantha Jewell on 1 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Sandra
26 Aug 2023
Great place
Sandra
Stayed 1 night in Aug 2023
Response from Samantha Jewell on 27 Aug 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Stayed for a one night stay to attend a concert at the Surf Hotel. Was clean, convenient, staff was friendly and helpful. Not fancy but better than expected.
Kirsten
Stayed 1 night in Jul 2023
Response from Samantha Jewell on 27 Aug 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
2/10 Terrible
ELAINE
Travelled with partner
23 Aug 2023
Very disappointed.. my husband and I both tested positive for COVID last night and the facility and Expedia refused to refund us.
I guess they would have preferred for us to come and infect staff and guests.
ELAINE
Stayed 1 night in Aug 2023
Response from Samantha Jewell on 2 Sept 2023
Unfortunately when you book on a third party website our hands are tied to that cancellation policy.
Warmly greeted, perfect room, fantastic breakfast. This hotel was our favorite place. It is much better than places charging much more
Valeria
Stayed 1 night in Aug 2023
Response from Samantha Jewell on 23 Aug 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
donald
15 Aug 2023
donald
Stayed 2 nights in Aug 2023
Response from Samantha Jewell on 23 Aug 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If you need to stay in Buena Vista, this hotel is in great shape has extremely comfortable beds and rooms, and has a really nice stuff! The breakfast also has lots of great food, so you can fuel up for big outdoor days outside
D Rolston
Stayed 4 nights in Aug 2023
Response from Samantha Jewell on 22 Aug 2023
We are so glad that you enjoyed your stay with us!! We hope if your travels find you in Buena Vista again you will visit us again!