Buena Hotels, Tocaima

"Hotel management seems to have several problems. I did not complain in person to the owner, Angela, but she should be aware of what went wrong. When we first arrived, everything and the service were good overall. However, by the second day, everything became a complete mess. I did not ask for a refund or discounts, but I believe we deserved one. On our second reservation, we basically had to open the gate and choose a room ourselves. Our Christmas dinner was promised no later than 9:00 p.m., but it was served at 11:00 p.m. It was also expensive, small in portion, and average in quality."

"Very friendly and helpful staff. Nice big rooms and clean."

"Solo falta mejorar la entrada a la piscina para personas mayores "

"Great stay ! Loved the peaceful surroundings aesthetics. Great service and gorgeous pool. Highly recommended!"

"El servicio muy cálido. El lugar tranquilo y acogedor."

"The "

"The pictures do not match what you actually see. Extremely old, no dining restaurant, even though it was disclosed. Checked the room and left! Expedia couldn't expedite a refund due to lack of communication in English"