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Reviews of Novotel Milton Keynes

3 out of 5
Novotel Milton Keynes
Saxon Street, Layburn Court, Heelands, Milton Keynes, England

Reviews

8.2

Very good

Rating 10 - Excellent. 420 out of 1000 reviews" "
Rating 8 - Good. 382 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JUAN, Croxley Green

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, I have been there many times, and will keep coming back.
Stayed 1 night in Apr 2024
Response from The Novotel Milton Keynes Team on 23 Apr 2024
Dear Juan, We very much appreciate your comments regarding your stay at the Novotel Milton Keynes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Chung yin

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Nice location with on site parking. Staff are nice. But the room hygiene is not too good there's unpleasant smell in the toilet and the indoor air quality is bad as well making us hey fever all day. Place for breakfast is crowded but the food is not bad
Stayed 1 night in Mar 2024

8/10 Good

Martin

Stayed 1 night in Feb 2024

6/10 Okay

Mangla

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was nice but the room we stayed in was noisy as it was right by the road and the car park, it was not ideal for young children. The sofa bed was ripped and not very comfortable.
Stayed 1 night in Feb 2024

6/10 Okay

Yvonne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Mot that close to anything but easy to get a taxi. Pool was very full and you needed to book space. No swimming lane. Lots of kids jumping in. Bed was comfy. I booked a disabled room which was only up about 8 steps but the lift was out of action. Basic TV Stations. Restaurant was ok but soulless, you need to eat before 9 for breakfast and before 9 for dinner. All round ok for a night or maybe 2?
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
all good!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
fantastic
Stayed 1 night in Feb 2024

8/10 Good

Darren

Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed, parking, EV charging, friendly staff, restaurant on site, swimming pool and a comfy bed
Stayed 1 night in Jan 2024

10/10 Excellent

Janet

Stayed 4 nights in Jan 2024

2/10 Terrible

michael

Stayed 1 night in Jan 2024

8/10 Good

Nick

Stayed 3 nights in Jan 2024

10/10 Excellent

Kelly

Stayed 1 night in Jan 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Warm welcome. Friendly staff. Excellent service. Very clean. Fully recommend.
Stayed 2 nights in Jan 2024

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Peter, Hove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were absolutely exceptional, we've got to spend some time in MK soon and will be staying here as a result of the service we got.
Stayed 1 night in Jan 2024

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff needs better training. As we were having a dinner in the bar area (with 2 kids age 5&8) a horrible drunk loud man entered the lobby looking for trouble. LOADS of shouting and swearing (F… C… loads of upsetting words). Kids were terrified and frankly the staff was too. It’s not their thought but they should be trained better for situations like that. I ended up getting in that muddy situation to say that if they won’t do anything I will call the police. Girls could not sleep the following night as they were worried the horrid man would find us. Great location, good value so massive shame about the situation.
Stayed 1 night in Dec 2023

10/10 Excellent

J

Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place perfect for families. Spacious room. Food expensive.
Stayed 6 nights in Dec 2023

6/10 Okay

Jaimi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great
Had to love room as water leak and room smelt damp. No tv signal. Pool was clean and the benefit
Stayed 2 nights in Dec 2023

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good for the price. Hotel looking a bit tired but fine; pool is busy but sauna really not very hot. Dinner menu expensive but decent food; breakfast fine. Staff friendly.
Stayed 1 night in Dec 2023

8/10 Good

Zuzana

Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Harry

Stayed 1 night in Dec 2023

8/10 Good

Laura

Stayed 1 night in Dec 2023

2/10 Terrible

Theresa

Stayed 2 nights in Dec 2023

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with plenty of dining option in its restaurant. The staff are friendly and helpful.
Stayed 4 nights in Dec 2023

6/10 Okay

Esther

Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Enjoyed our stay. Breakfast was nice.
Stayed 1 night in Dec 2023

8/10 Good

Phil

Liked: Cleanliness, staff & service, amenities
Generous sized rooms. Separate toilet from the en-suite bathroom is either a good thing or a bad thing, depending on your preference I guess. Needs plug sockets near the bed, and USBs would be good. Shower is very weak.
Stayed 1 night in Nov 2023

8/10 Good

Lynsey

Stayed 1 night in Nov 2023

8/10 Good

tom

Stayed 1 night in Nov 2023

8/10 Good

Ashwin

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff and comfortable room for a nice 1 night stay
Stayed 1 night in Nov 2023

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, comfy bed, food in restaurant good for dinner & breakfast
Stayed 1 night in Nov 2023

2/10 Terrible

Carol

Stayed 1 night in Nov 2023

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Sam

Business traveller
Liked: Amenities
Convenient place to stay outside of the centre of MK but still close enough to bars and restaurants etc.
Stayed 1 night in Nov 2023

8/10 Good

Craig

Stayed 2 nights in Oct 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

onaopemipo

Stayed 1 night in Oct 2023

10/10 Excellent

Frank

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

4/10 Poor

Nomsa Thelma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice stay, just need to pay attention to cleaning
We stayed in room 110 and the toilet was smelling of urine really really bad. We ignored the first day thinking when they clean it the next day it would be gone, but no it was still very bad. Told the hotel staff and they offered to move us but it was late as my kids already sleeping, guess should’ve mentioned it the first instant of using the toilet. Overall the stall was nice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stayed for one night but still felt great. Very helpful staff.
Stayed 1 night in Oct 2023

10/10 Excellent

alison

Stayed 3 nights in Oct 2023

8/10 Good

Gordon Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to find easy to check in very good breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Zuzana

Stayed 1 night in Oct 2023

2/10 Terrible

Jake

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very rude, it was almost like they didn’t like me because I was English. Very dangerous swimming pool my daughter slipped over twice, no life guard. Can’t use cash, controlling us like the government! Food was absolutely shocking £30 for two fish fingers in a sandwich! Dry cold pizza for my daughter! Tried to get a bottle of water for my daughter, they wanted £5!! And £5 to walk it to room!! Went down to breakfast and the hostess wanted £20 and yesterday it was £12!! The rudest woman I’ve ever met!!! 1/10 hotel. If I could I’d ask for every penny back!!!!
Stayed 1 night in Oct 2023

8/10 Good

William Maurice

Stayed 4 nights in Sep 2023