Suite, 1 King Bed | Bathroom

Reviews of Holiday Inn Milton Keynes - East M1, Jct. 14, an IHG Hotel

3 out of 5
Holiday Inn Milton Keynes - East M1, Jct. 14, an IHG Hotel
London Road Newport Pagnell, Stony Stratford, Newport Pagnell, England

Reviews

8.0

Very good

Rating 10 - Excellent. 102 out of 267 reviews" "
Rating 8 - Good. 100 out of 267 reviews" "
Rating 6 - Okay. 32 out of 267 reviews" "
Rating 4 - Poor. 22 out of 267 reviews" "
Rating 2 - Terrible. 11 out of 267 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities
The service we got and the value for money suited our needs. The hotel in general is in need of a spring clean though, especially the radiators on the common areas. The room we had on the ground floor was very clean, commendable to the housekeepers
Stayed 1 night in Mar 2024
Response from Gill Boulter, Business Excellence Manager on 13 Mar 2024
Many thanks John for your feedback, I will pass your comments onto the team.We hope you visit us again soonMany thanks

10/10 Excellent

douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean and very quiet
Stayed 1 night in Mar 2024
Response from Gill Boulter, Business Excellence Manager on 12 Mar 2024
Many thanks

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable bed. Great shower. Nice to be able to open window. Cosy room
Stayed 2 nights in Feb 2024
Response from Gill Boulter, Business Excellence Manager on 5 Feb 2024
thank you Richard for your wonderful review, I am pleased to see that you have enjoyed your stay with us and we hope to welcome you back to us again soon. Kind regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gill Boulter, Business Excellence Manager on 9 Jan 2024
thank you for your comments, hope to see you soon

4/10 Poor

Les

Stayed 1 night in Dec 2023
Response from Gill Boulter, Business Excellence Manager on 15 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn MILTON KEYNES EAST M1, JCT.14.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Gill BoulterBusiness Excellence Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gill Boulter, Business Excellence Manager on 18 Dec 2023
Thank you Andrea for your review.

8/10 Good

PHILIP

Stayed 1 night in Dec 2023
Response from Gill Boulter, Business Excellence Manager on 5 Dec 2023
Thank you for taking the time to leave us your review, we look forward to welcome you back to the hotel.

8/10 Good

Aakanksha

Liked: Cleanliness, staff & service, property conditions & facilities
Great quiet location with clean and tidy rooms
Stayed 1 night in Nov 2023
Response from Gill Boulter, Business Excellence Manager on 21 Nov 2023
thank you Aakanksha for your kind comments

6/10 Okay

Donald

Stayed 1 night in Aug 2023
Response from Gill Boulter, Business Excellence Manager on 21 Nov 2023
thank you

10/10 Excellent

Greg

Stayed 1 night in Nov 2023
Response from Gill Boulter, Business Excellence Manager on 21 Nov 2023
thank you for your 10/10 review

10/10 Excellent

Becky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great stay if you are travelling up the M1. It’s just off the motorway but away from the noise, with the window open you can hear it in the distance but not a problem with closed windows, which can be an issue if you are closer. Really comfortable bed, friendly staff. And a relaxed quiet feel to the hotel. The only reason I gave staff 4 stars was IHG need to put more than one member of staff on in the evenings. I had to wait 10 mins for the poor guy serving behind the bar to come and check myself and another guest in, with other people waiting with queries. He was left holding the fort. Otherwise, a fab little find!
Stayed 1 night in Oct 2023
Response from Gill Boulter, Business Excellence Manager on 4 Nov 2023
Thank you Becky for taking the time to write your review. I am pleased to see you have enjoyed your stay and we hope to see you again soon

10/10 Excellent

Craig

Stayed 3 nights in Oct 2023
Response from Gill Boulter, Business Excellence Manager on 4 Nov 2023
thank you Craig

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good except admin
Happy with everything except male front desk managers Food excellent and restaurant room service and cleaners excellent Front desk not good with exception of helpful female staff
Stayed 4 nights in Oct 2023
Response from Gill Boulter, Business Excellence Manager on 4 Nov 2023
thank you Susan, I will take these comments with regards to front office up with my manager. But I am pleased to see you have enjoyed your stay

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We attended a celebration of life at the hotel, stayed two nights and had no complaints.
Stayed 2 nights in Oct 2023
Response from Gill Boulter, Business Excellence Manager on 4 Nov 2023
thank you

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gill Boulter, Business Excellence Manager on 21 Nov 2023
Thank you for your 10/10 review, we hope to see you again soon.

8/10 Good

Banga

Stayed 1 night in Oct 2023
Response from Gill Boulter, Business Excellence Manager on 21 Nov 2023
Thank you for taking the time to leave the score, hope to see you soon

2/10 Terrible

steve

Stayed 1 night in Oct 2023

8/10 Good

Daniel

Stayed 1 night in Sep 2023
Response from Gill Boulter, Business Excellence Manager on 25 Sept 2023
Thank you Daniel for taking the time to leave us a review, we are pleased to see you have enjoyed your stay and look forward to welcoming you back again soon

4/10 Poor

francis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable and noisy.
Very tired room, bathroom had no toiletries in (missed off). Air-conditioning is retro fit which regularly kept pumping water every 5 mins, futhermore bed very uncomfortable
Stayed 1 night in Sep 2023
Response from Gill Boulter, Business Excellence Manager on 13 Sept 2023
Thank you for your review, I am sorry to see that you have not enjoyed your stay with us, I will pass the feedback onto our housekeeping team to action. My apologies for the issue with the air conditioning, I will look into this and appreciate the feedback. We do hope it does not put you off visiting us again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, brilliant staff. The only negatives are minor and personal preference, no plugs by the bed, and walk in shower but no bath.
Stayed 1 night in Sep 2023
Response from Gill Boulter, Business Excellence Manager on 12 Sept 2023
Dear Kevin.Thank you for taking the time to leave us your review, you will be pleased to know that it is in the scheduled for 2024 to have the plugs by the bed installed ! We do appreciate the honest feedback and hope we can welcome you back to the hotel

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gill Boulter, Business Excellence Manager on 6 Sept 2023
Thank you Keith for your review, We hope to see you here again soon

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, not like a holiday inn
Great stay, lovely hotel
Stayed 1 night in Sep 2023
Response from Gill Boulter, Business Excellence Manager on 6 Sept 2023
Thank you Clare, glad to see you loved the property, it is pretty unique.We hope you visit again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gill Boulter, Business Excellence Manager on 6 Sept 2023
Thank you for your review

8/10 Good

S

Stayed 1 night in Aug 2023
Response from Gill Boulter, Business Excellence Manager on 6 Sept 2023
Thank you 's' for your review, we hope you will visit us again soon.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good was nice hotel
Stayed 1 night in Aug 2023
Response from Gill Boulter, Business Excellence Manager on 6 Sept 2023
Thank you for choosing to stay with us Marie, we hope you visit again soon

8/10 Good

NITEEN

Stayed 2 nights in Aug 2023
Response from Gill Boulter, Business Excellence Manager on 6 Sept 2023
Thank you Niteen for taking the time to leave your review, we hope you will visit us again soon

10/10 Excellent

Emma

Stayed 1 night in Aug 2023
Response from Gill Boulter, Business Excellence Manager on 6 Sept 2023
Thank you Emma for your review, we hope you visit us again soon

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Gill Boulter, Business Excellence Manager on 6 Sept 2023
Thank you Mohamed for your review, we hope to se you back at our hotel soon.

8/10 Good

Laura

Stayed 1 night in Aug 2023
Response from Gill Boulter, Business Excellence Manager on 23 Aug 2023
Thank you for taking the time to score our hotel Laura, we hope to see you back again soon

10/10 Excellent

Dan

Stayed 2 nights in Aug 2023
Response from Gill Boulter, Business Excellence Manager on 12 Sept 2023
Many thanks Dan for your 5/5 Review.We hope to see you bac at our hotel soonKind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel. Great location for M1 access. Friendly reception and bar staff. The room and hotel were clean and tidy. Good breakfast selection. Large car park which is complementary.
Stayed 1 night in Aug 2023
Response from Gill Boulter, Business Excellence Manager on 15 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn MILTON KEYNES EAST M1, JCT.14.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotelSincerely,Gillian Boulter Business Excellence Manager

10/10 Excellent

catherine

Stayed 1 night in Aug 2023
Response from Gill Boulter, Business Excellence Manager on 6 Sept 2023
Many thanks for your 5 out of 5 scoring for our hotel, we hope to see you back here again soon. Kind regards, Gill Boulter, Business Excellence Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gill Boulter, Business Excellence Manager on 15 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn MILTON KEYNES EAST M1, JCT.14.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please do contact meSincerely,Gillian Boulter Business Excellence Manager

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gill Boulter, Business Excellence Manager on 18 Jul 2023
Thank you Joanna, Im pleased to see you have enjoyed your stay, and we hope to see you back in Milton Keynes again soon

4/10 Poor

Daniel

Stayed 1 night in Jul 2023
Response from Gill Boulter, Business Excellence Manager on 16 Jul 2023
Dear Daniel. I am sorry to see that you have not enjoyed your stay with us at the Holiday Inn East, Milton Keynes. If you would like to give us any feedback that we can action moving forwards, that would be great. Many thanks

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gill Boulter, Business Excellence Manager on 16 Jul 2023
Thank you for taking the time to score our hotel following your visit, I am pleased to see you have enjoyed your stay and we look forward to welcoming you back in the near futureMany thanks again Debra

10/10 Excellent

Gillian

Stayed 1 night in Jul 2023
Response from Gill Boulter, Business Excellence Manager on 4 Jul 2023
Thank you Gillian for your 10 out of 10 review ( great name by the way) We hope to see you again soon

10/10 Excellent

Karolina

Stayed 1 night in Jun 2023
Response from Gill Boulter, Business Excellence Manager on 30 Jun 2023
Many thanks Karolina for your 10/10 review, we hope to see you again very soone

2/10 Terrible

Leanne

Stayed 1 night in Jun 2023
Response from Ross F on 23 Jun 2023
I am very sorry your stay was challenging to say the least. The team are here to serve our guests and it is always very upsetting when a guest leaves unhappy.I welcome your feedback, if there is any insight you can provide me, i would be very eager to receive it.

10/10 Excellent

Lauren, Milton Keynes

Stayed 1 night in Jun 2023
Response from Gill Boulter, Business Excellence Manager on 4 Jul 2023
Thank you Lauren for your 5 out of 5 review, we hope to see you back with us very soon

10/10 Excellent

CHANDRA SEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service
nice and quite, clean excellent service with friendly staff
Stayed 1 night in Jun 2023
Response from Gill Boulter, Business Excellence Manager on 9 Jun 2023
Dear ChandraMany thanks for your positive review, we are pleased to see you have enjoyed your stay and look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Attended Wedding Function. Fantastic building with beautiful courtyard and garden. All staff at the hotel incredibly polite and helpful, everyone wanting the best hotel experience. Rooms are clean and tidy and bathroom very high standard. Would highly recommend this hotel for a romantic get away, wedding or business function.
Stayed 1 night in Jun 2023
Response from Gill Boulter, Business Excellence Manager on 9 Jun 2023
Thank you for your review. We are pleased to see you have enjoyed the wedding and the hotel stay, and look foward to seeing you at the hotel again.

6/10 Okay

Richard

Stayed 1 night in Jun 2023

6/10 Okay

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort
The property is quite elegant but we would not stay there again as almost the entire hotel was taken over by a wedding party (apparently a very frequent occurence). We could not have dinner in the dining room but were offered room service or a meal in a draughty alcove off the lobby and were told the doors were all being kept open to allow the children to run in and out!! Fortunately we were assigned a room away from the loud band music which apparently was likely to continue until 1a.m. When we checked out the following morning our car was covered with bird droppings but a very helpful employee, Mohammed, got buckets of soapy and cleaned it for us.
Stayed 1 night in May 2023
Response from Ross F on 24 May 2023
Dear Barbara,Thank you for your review. I am sorry the wedding party dampened your stay with us, this is not what we want you to remember our hotel for. Whilst weddings are very welcome, the hotel is for everyone and the result of your review is we need to work a lot harder to ensure guests like yourself are not disturbed.Thank you for your custom and i am sorry the hotel disappointed you.

8/10 Good

Philip

Stayed 1 night in Apr 2023
Response from Gill Boulter, Business Excellence Manager on 9 Jun 2023
Dear PhilipThank you for your score of 8 following your stay at the hotel. I am pleased to see you have enjoyed your stay and hope to welcome you to the hotel in the near future.

10/10 Excellent

Cindy-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Gill Boulter, Business Excellence Manager on 9 Jun 2023
Dear Cindy-Annthank you for your review , guest feedback is vitally important to us, and I am pleased to see you have enjoyed your stay

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Gill Boulter, Business Excellence Manager on 9 Jun 2023
Dear Phil. Thank you for your review, I am pleased to see you have enjoyed your stay, and I hope we can welcome you back in the near future.

10/10 Excellent

Kerrie

Stayed 1 night in Apr 2023

4/10 Poor

Joanne

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
2stars.
Some of the staff really don’t want to be there and make that clear! Food needs improvement. Corridors noisy. I was charged for all rooms in my group and one room was charged much higher than the booked rate. Rooms are basic and hotel very tired. IHG need to get their act together. Hotels used to be a good standard but since civid they are really poor standards.
Stayed 2 nights in Apr 2023
Response from Ross F on 24 May 2023
Dear Joanne,Thank you for your review.We made a real mess of your reservation and i can only apologise for the issues we caused. I hope you will return in the future to see the changes and improvements we have underway.

4/10 Poor

Joanne

Stayed 1 night in Apr 2023