Book a Buckfastleigh Cottage

"Good hotel in good location. Staff are great "

"Excellent location. Friendly staff."

"Smooth check in. Very friendly staff. Nothing is too much for them, you only have to ask. Comfortable bed, spotless bathroom. It is a great property, most of the staff have been there for a few years and the care and attention to detail shows. "

"A very nice hotel, conveniently located and well priced"

"The hotel is a little dated but the room was clean. Dinner was good and all of the staff were lovely & friendly "

"Lovely hotel, room, staff and location."

"The Hotel is lovely and old, very warm and very clean. The pool was amazing, soo clean and never busy. The best thing about this Hotel though, is the staff. Everyone is friendly and helpful. Nothing is too much trouble. Loved Jo in the restaurant and can’t wait to come back. "

"Okay and yes"

"I booked a larger double room at this hotel to meet my needs and included special requirements (reasonable adjustments) due to a neurodivergent disability. These were acknowledged in a direct message after booking, giving me confidence my needs would be understood and accommodated. On arrival and check-in, I confirmed my sensitivity to noise. The receptionist assured me I had been placed in a suitable room on a quieter side, but also stated that if I wanted a better room I would need to pay extra to upgrade, despite already booking a double room. When I entered the room, it was immediately clear it did not match what had been advertised. It was not of a double standard and looked nothing like the advertised photos. The room was small, with a basic shower and bed. More concerning was the condition of the room. An old wooden window was already open and could not be properly closed, allowing constant traffic noise bellowing into the room. Given my stated sensory sensitivity, this made the room unsuitable. I took my bags and returned straight to reception and explained the room did not meet my booking or reasonable adjustments. I reiterated that I have a sensory disability and required a quieter environment. The staff member contacted someone elseand I was moved to a quieter interior room. This should not have occurred. My needs were clearly stated and acknowledged but not considered when allocating the room. Staff should be better trained to understand non visible disabilities."