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Hotel La Serrania

3.0 star property
Hotel La Serrania offers a warm, welcoming atmosphere where travelers can enjoy international dining or poolside relaxation at their own comfortable pace

Choose dates to view prices

Nestled amid nature, this tranquil retreat offers a complimentary breakfast buffet and international dishes at Timara restaurant. Guests can rejuvenate in the sauna, unwind in the spa tub, or swim in the outdoor pool. Free WiFi and multilingual staff enhance the experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
Late check-out fee: COP 60000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: COP 60000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Hotel La Serrania have a pool?

Yes, this property has an outdoor pool.

Is Hotel La Serrania pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel La Serrania?

Self-parking is free at this property.

What time is check-in at Hotel La Serrania?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel La Serrania?

Checkout is at 1:00 PM. Late checkout is available for COP 60000 (subject to availability).

Where is Hotel La Serrania located?

Situated in Bucaramanga, this hotel is within a 10-minute walk of Parque Mejoras Públicas, Parque de los Niños and Corfescu Theater. Megamall Shopping Center and Bucaramanga Modern Art Museum are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

8.4

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 149 out of 267 reviews
Rating 8 - Good. 91 out of 267 reviews
Rating 6 - Okay. 20 out of 267 reviews
Rating 4 - Poor. 4 out of 267 reviews
Rating 2 - Terrible. 3 out of 267 reviews

Reviews

Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people very friendly they really care about the visitors
Stayed 14 nights in Jan 2023
Verified

6/10 Okay

Marcelina

Liked: Cleanliness, staff & service
Disliked: Amenities
Need to improve breakfast. No good location, very noise street. Very kind staff.
Stayed 9 nights in Oct 2022
Verified

2/10 Terrible

joseluis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn't like the customer service
Verified

6/10 Okay

Osvaldo

Disliked: Cleanliness
I stayed in for 3 days and my room was never cleaned. At the breakfast buffet the attendant serves food on your plate rather than letting you pick your portion. I asked for water and never came - the water in the room's refrigerator was frozen and could not be consumed. The Floor in my room had lots of dust and made my feet muddy when I got out of the shower.
Stayed 3 nights in Dec 2022
Verified

6/10 Okay

SANJEEVA

Disliked: Staff & service, amenities
na
Verified

10/10 Excellent

juan m

Liked: Cleanliness, staff & service, room comfort

Estancia de 1 semana

El personal muy amigable y atentos, La cocina es estupenda y muy buenos precios, La terraza le hace muchisima falta tenerla mejor presentable y asi poderla disfrutar,
Stayed 6 nights in Dec 2022
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

¡Súper!

Muy bonitas instalaciones, cómodo y amplio. Cerca de zonas comerciales y varios restaurantes. ¡Bucaramanga es una nota!
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio.

Todo fue excelente.!
Stayed 7 nights in Aug 2022
Verified

8/10 Good

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked with me on a very early check-in. Staff super helpful.
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!
Stayed 7 nights in Jan 2022
Verified

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia es un hotel muy completo y confortable, las personas atienden de manera muy amable
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Luis Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me siento como en casa

La atencion en este hotel es muy buena, empezando cuando uno llega el personal es muy amable, por otra parte las habitaciones son confortables y super limpias, los espacios en general del hotel son bonitos, la comida que brindad es deliciosa(en mi caso, tenia desayuno incluido) y sobre todo las recomendaciones que dan son muy buenas. He estado en este hotel dos veces y lo haría nuevamente.
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

AGUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy buena la atencion y la disposicion para hacer mas comoda la estadia
Stayed 4 nights in Jan 2021
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado y servicio acorde con la tarifa, un poco pequeño el baño, pero para viaje de negocios está bien
Stayed 2 nights in Nov 2020
Verified

4/10 Poor

Carlos

Disliked: Property conditions & facilities, room comfort

Desastroso

Muy regular todo, el desayuno desastroso y la culpa según el hotel por culpaee la pandemia. El botones señor Libardo groserísimo, pasado, confiansudo. Para no volver jamás.
Stayed 3 nights in Oct 2020
Verified

10/10 Excellent

JOHN JAIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena la estadía, el servicio excelente muy cómodas las habitaciones el unico inconveniente fue el wifi no funciona ninguna de las 3 redes.
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

ANDREA D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen desayuno
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Luis Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper amables y las instalaciones fueron lo mejor
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Well worth a miss

this hotel is overrated!! AC didnt work so I got a noise fan instead. the hotel is located on a busy street and you can hear cars and people all night long. check in was quick but check out very slow as they had to send someone to verify manually if you had something from the fridge. there are better hotels in town for the same price!
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

greis nataly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Hotel!!

The service and room was excellent. I highly recommend this hotel to anyone who is visiting Bucaramanga.
Stayed 4 nights in Jan 2020
Verified

6/10 Okay

MONICA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Muy Molesta cuenta no muy clara

La únicas quejas que tengo sobre el hotel es que se hizo un pago de 983.000 y sólo abonaron a la liquidación final de la cuenta 782.000; no saben con claridad cual es la negociación que tienen entre hoteles.com y serranía. Me siento estafada. La bulla de las discotecas vecinas no permiten el descanso
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel was ok. Nothing special. But the room hasnt coffe maker and the bathdroom door broke. The hotel is very noisy. The breakfast is buffet but simple.
Stayed 4 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Correct but noisy at night

Correct hotel but noisy at night (hotel is close to a street full of nightclubs
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Manuel Eduardo

Liked: Cleanliness, room comfort

Hay que remodelar

Ya está un poco viejo por el precio
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable Buena Ubicación

Muy buen Todo el personal muy amable y presto a servir Mejoraría la intensidad del WiFi porque en la habitación donde estuve la señal era muy intermitente
Stayed 2 nights in Oct 2019