Dear Mark,Thank you for taking the time to share your review.We are truly sorry to hear about your unsatisfactory experience regarding the hot water.Our guests' comfort is a priority, and we regret that this aspect did not meet your expectations. Regarding the absence of a fridge and microwave in the rooms, we understand these amenities can be important to our guests. Although we do not offer these in-room facilities, we are always ready to assist with storing goods in our reception fridge for your convenience. And heat up your food in our kitchen microwave.Your comments on housekeeping are concerning, and we take them seriously. While we pride ourselves on maintaining stringent cleaning procedures, we acknowledge your stay did not reflect our high standards. We regret to note that your overall perception of our service did not live up to the experience we strive to provide. Ensuring the satisfaction of our guests is our utmost concern, and it is apparent we fell short in your case.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Guest Service

Dear Hilla,We appreciate receiving your opinion concerning your recent stay.We're delighted to hear that you enjoyed our breakfast offerings, and it's great to know our bar qnd restaurant staff made a positive impact on your experience. We take pride in our daily housekeeping and are glad this was reflected during your stay.We do, however, regret to hear about your concerns regarding the carpet condition in common areas and your interaction with our front desk staff.Please be assured that we continually strive to maintain our facilities to the highest standards and provide professional service to all guests. Regarding the parking, we offer secure on-site options and our team is always ready to assist with any issues or guidance needed.We hope to see you again in the future. Kind regards,Guest Service

Dear William,Thank you for positively reviewing your time at our hotel.We're thrilled to hear that you enjoyed our gym facilities, available round the clock for those energizing early morning or late-night sessions. It's wonderful to know that our hotel's condition and the service provided by our team met your expectations. Your appreciation for the room amenities is also greatly valued, as we strive to offer a comfortable and enjoyable stay for all our guests.We would love to welcome you back on many more occasions. Best wishes,Guest Service

Dear William,Thank you for this positive review.We're thrilled to hear that the check-in process was smooth and that you enjoyed the pizza from our 24/7 Pentalounge. It's great to know that the bed and room met your expectations, and we're proud that our efforts in maintaining cleanliness and providing quality service have been recognized in your review. Your satisfaction with the room amenities is especially pleasing, as we strive to offer a comfortable and well-equipped environment for our guests.We look forward to a return visit from you in the future.Best wishes,Guest Service

Dear Ava, thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the pleasure of welcoming you back in the future. Warm regards,Guest Service

Dear Massimiliano,Thank you for taking the time to share your review.We're glad to hear that you found our service to be satisfactory and appreciated the cleanliness and amenities of the room. It's always rewarding to know when aspects of our hotel meet our guests' expectations.Regarding the parking fee, we strive to provide secure parking options and understand that the cost may seem high for some; we appreciate your feedback on this matter.Parking in the street (in front of the hotel) is available for free.While we don't offer complimentary water bottles in the rooms, we're happy to provide a water refill station in the Pentalounge for all our guests.We are continuously working on maintaining and refreshing our facilities to ensure a comfortable experience for all our visitors.We hope that you will return on another occasion.Kind regards,Guest Service

Dear Mallorie,Thank you for taking the time to review your stay.We're thrilled to hear that our staff made a great impression and that you found your room to be impeccably clean. It's wonderful to know that our proximity to the airport contributed to the convenience of your stay. Our team strives to maintain high standards of cleanliness and service, so your feedback is particularly rewarding.We take note of your mention regarding the hotel's condition and appreciate your candidness. Rest assured that we are continuously working on maintaining and improving our facilities to ensure a comfortable experience for all our guests.It would be a pleasure to welcome you back. Best wishes,Guest Service

Beste Martin,Bedankt voor uw enthousiaste beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk tot ziens,Guest Service

Dear Stevan,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be an absolute pleasure to welcome you again in the future. Best regards,Guest Service

Dear Shobhana,Thank you for taking the time to share your feedback.Please don't hesitate to share more details regarding your stay via DM.best regards,Guest Service

Dear Patrice,Thank you for your feedback !best regards,

Dear Erikka,Thank you for sharing your experience with us.Our apologies for all the inconvenience you experienced during your stay.We will check with all the department involved,Where and why it went wrong, so we can improve our services.best regards,

Dear,Thank you for your feedback.best regards,

Dear,Thank you for your feedback.best regards,

Dear,Thank you for your feedback.best regards

Dear,Thank you for your feedback.best regards,

Dear,Thank you for your feedback.best regards,

Dear,Thank you for your feedback.Our apologies for the inconveniences.Due to weekend, it took the technicians 3 days to repair the lift (We had to order a repair piece).best regards,

Dear,Thank you for your feedback.We look forward to welcome you back soon.best regards,

Dear,Thank you for your feedback.best regards,

Dear,Thank you for your positive vibes !Looking forward to welcome you back soon !best regards,

Dear,Thank you for your feedback.best regards,

Dear,Thank you for your detailled (and anonymous) feedback.Or apologies for the inconveniences you experienced during your stay.Could you send us (via DM) your date of stay and floor number ?So we can further investigate what happened and improve our services.Thank you !Have a great day.best regards,

Dear,Thank you for your feedback.best regards,

Dear Jason,Thank you for your positive feedback.Looking forward to welcome you back soon @pentahotel Brussels Airport.best regards,

Dear,Thank you for your feedback.best regards,

Dear,Thank you for your positive feedback.best regards,

Dear Danial,Thank you for your feedback.best regards,

Dear,Thank you for your feedback.best regards,

Dear Ismail,Thank you for your feedback.Please note that 1888 is a North American toll-free area code, that can't be used or called from Europe.best regards,

Dear,Thank you for your feedback.You can use your debit or credit card as payment method in the bus.(You card becomes your ticket in case of control)best regards,

Dear,Thank you for your feedback.best regards,

Dear Walid,Thank you for your feedback.Please don't hesitate to share more details via DM.best regards,

Thank you for your feedback.best regards,

Dear,Thank you for your feedback.We hope to welcome you back soon.best regards,

Dear Janine,Thank you for your feedback.best regards,

Dear,Thank you for your detailed feedback.Our apologies for the inconveniences you have experienced.We will have a closer look with the team on the issues mentioned.Have a great day !best regards

Dear Dean,Thank you for your feedback.Have a great day !best regards,

Dear Mikhail, Thank you for your feedback. Please don't hesitate to send us more details regarding your experience via DM. best regards,

Dear, Thank you for your feedback best regards,

Dear, Thank you for your positive feedback. We will share it with the whole team. Have a great day ! best regards,

Dear, We are sad to hear that your stay wasn't as good as expected. Thank you for your detailed feedback. We will share it with all concerned departments. This will help us to improve our services. Have a great day ! best regards,

Dear Ricardo, I appreciate taking the time to write this review. I'm trully sorry to read about the issues you have experienced during your stay. Be assured that this is not the kind of service we would like to offer and I understand your dissatisfaction. Please contact us by DM so we can check further details together. best regards,

Dear Mary, Thank you for your feedback. Our apologise for the inconveniences. best regards,

Dear, Thank you for your positive feedback. We'll share it with our team. Hope to welcome you back soon. Best regards

Dear, Thank you for your feedback. Have a great day !

Dear Jesus, Thank you for your honest feedback. We hope to welcome you back (soon) at pentahotel Brussels Airport (or one of our other properties). Have a good start into your week ! best regards,

Dear, Thank you for your feedback. Have a great Thursday Evening !