Terrace/patio

Reviews of Hotel De Fierlant

3 out of 5
Hotel De Fierlant
67 Rue de Fierlant, Brussels

Reviews

8.4

Very good

Rating 10 - Excellent. 176 out of 525 reviews" "
Rating 8 - Good. 280 out of 525 reviews" "
Rating 6 - Okay. 53 out of 525 reviews" "
Rating 4 - Poor. 10 out of 525 reviews" "
Rating 2 - Terrible. 6 out of 525 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff pleasant and knowledgeable. The breakfast was good and sufficient variety.
Stayed 4 nights in Oct 2023
Response from Hotel de Fierlant on 3 Nov 2023
Thank you very much for your feedback! We are happy that you enjoyed your stay.

10/10 Excellent

Freya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely woman who checked us in ! spoke to us all about the area and where’s best to travel (and recommended an brilliant waffle house) , excellent customer service and breakfast spread was also every accommodating, would recommend to anyone travelling to brussels and needs close access to brussels-midi as it’s a max 20 min walk
Stayed 1 night in Jul 2023
Response from Kseniya on 24 Jul 2023
Dear Freya, Thank you so much for your kind feedback! It was a pleasure to have you here! :)

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022
Response from Reception on 18 Nov 2022
Thank you for your feedback :)

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did The Job
3 lads over to watch Royal Union - we failed to realise the match was 30 miles away in Leuven.For what we wanted the hotel ticked the boxes.Area close by - St Gilles - good for pubs and restaurants.About a 15 minute walk from Midi/Zuid station ( Eurostar)
Stayed 2 nights in Oct 2022
Response from Reception on 15 Oct 2022
Thank you for your feedback. The Royal Union Football club and Stadium is based 5 minutes from here :) So maybe that was why our hotel got chosen?We hope you still had a good stay!

8/10 Good

Khadijat

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel! Only problem is that it’s a bit far from the centre.
Stayed 1 night in Sep 2022
Response from Reception on 23 Sept 2022
Thank you very much for your feedback!

8/10 Good

Meni

Stayed 5 nights in Jul 2022
Response from reception on 29 Jul 2022
Thank you!

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I accidentally booked a room for two when I only wanted a single. I messaged this hotel, who didn't answer my query and were only interested in being paid. My card company had stopped my card due to fraud. This hotel suggested I send the details of another card by Expedia message, where it says "do not send credit card details with Expedia messages". By this time I had lost faith in them and didn't want to stay there. However, they held me to ransom by refusing to cancel my booking. They understand that as a result of that I will be giving them a bad review, so here it is. They are clearly not interested in my repeat business and they should not get yours.
Stayed 2 nights in Feb 2020
Response from reception on 2 Mar 2020
Thank you for your message. As mentioned in previous emails to expedia, your room had been changed to a single room since the beginning. Apparently they didn't pass on the message. Without valid credit card details, we can't confirm any reservation, double or single room. If you would have chosen a refundable rate, cancellation wouldn't have been a problem.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and comfortable hotel. The staff were very helpful and breakfast was excellent. Recommendations for local restaurants were useful and we were very satisfied all round :-)
Stayed 4 nights in Feb 2020
Response from Alexia on 20 Feb 2020
Thank you very much for your review! Best regards,

4/10 Poor

K, Toronto

Travelled with family
Disliked: Property conditions & facilities
Disappointing experience. I don't think the walls are the best ones. We heard pretty much everything . I only slept 2h the night I was there. Breakfast was ok. Considering the distance from downtown, would not stay there again
Stayed 1 night in Feb 2020
Response from Reception on 14 Feb 2020
Thank you for your feedback!

10/10 Excellent

Soohie, Guildford

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was lovely and so was the lounge area :)
Stayed 1 night in Feb 2020
Response from Recpetion on 14 Feb 2020
Thank you very much :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Far Away from city
far far away from the main city attractions, but its a good place but the area where it is located is not great
Stayed 1 night in Sep 2019
Response from Reception on 6 Jan 2020
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Reception on 17 Dec 2019
Thank you!

8/10 Good

Channing

Liked: Staff & service
Staff was amazing. I felt room could have been a little cleaner. Not terrible, but not up to standard. Lobby was very nice and quiet for working.
Stayed 1 night in Nov 2019
Response from Reception on 8 Nov 2019
Thank you. We will check with the housekeeping department.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from reception on 8 Nov 2019
Thank you!

6/10 Okay

Bromley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Reception on 4 Nov 2019
Thank you!

10/10 Excellent

Gunther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Manuela on 7 Oct 2019
Merci!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean rooms, nice breakfast, easy to get to places by car or a 5 minute Uber. Will stay again during future trips.
Stayed 4 nights in Sep 2019
Response from Reception on 30 Sept 2019
Thank you very much for your nice feedback!

8/10 Good

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience: spacious apartment for a family of five, very clean, comfortable beds, friendly staff, good and tasty breakfast.
Stayed 1 night in Sep 2019
Response from Reception on 30 Sept 2019
Thank you very much for your feedback!

6/10 Okay

Sreyas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from reception on 29 Jul 2019
Thank you

6/10 Okay

Helene

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing, very hot room
The staff were really accommodating and sweet, and we really appreciated them and the tasty breakfast. The room, however, was really disappointing. The carpet was in desperate need of replacement - and looked so dirty it made us feel uncomfortable on entering and the heat was so stifling - even with an extra fan! We were very uncomfortable, unable to sleep and there was nothing we could do. The phone to reception didnt work. The windows wouldnt stay open and were right onto the street below. We had to request the wifi to be reset at least 4 times. This was supposed to be a treat for my daughter and it was a complete letdown in that regard. You dont want to check in and complain especially when the staff were so nice and there was nothing else they could do...
Stayed 1 night in Jul 2019
Response from Reception on 29 Jul 2019
Dear Thank you for your feedback! Please don't hesitate to come to reception the next time. We will always try to change the room and make your stay more comfortable. We are very sorry you didn't appreciate the room. Best regards Reception

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is situated away from the centre of Brussels, but is well served by a direct bus to Grand Place, or by a tram service with one change to Central Station. Travel tickets are available from the reception. The reception staff were very helpful and spoke English, always willing to assist with any queries. There are various restaurants and cafes/bars/ shops around the hotel, so although it only served breakfast, there is no shortage of places to eat. You can also order 'take-in' food to eat at the hotel.
Stayed 7 nights in Jul 2019
Response from reception on 15 Jul 2019
Thank you very much for your nice feedback! We hope to see you again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast, the breakfast I loved the personnel.
Stayed 3 nights in Jun 2019
Response from reception on 12 Jul 2019
Thank you very much!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019
Response from reception on 24 Jun 2019
Merci

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Clean and spacious room. Good location close to the train station.
Stayed 1 night in Jun 2019
Response from reception on 18 Jun 2019
Thank you very much!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Reception on 11 Jun 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Staff & service
They are good workers though linited english was a constraint.
Stayed 2 nights in Jun 2019
Response from Reception on 10 Jun 2019
Thank you very much for your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The lovely staff at reception were just fantastic. The room was small but clean, but the wifi was poor. May have been as we were in the room at the end of the corridor away from the modem.
Stayed 1 night in May 2019
Response from Reception on 27 May 2019
Thank you very much for your feedback! We will check the internet connection.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location is good: the hotel is located 15 mins walk from the Gare Midi Brussels, which is convenient to travel to and from the airports. Reception and Lobby are nice and cozy: I felt that the lobby/reception gave me a better impression than the room itself. You have access to a PC to print your tickets. Food was underwhelming: the breakfast was included in the price of the room, but the hotel has no restaurant. To be honest, I was not impressed with the quality and variety of food for breakfast. We came down in different days at 8am and, respectively 9am, but each time, there was almost no food left and I have not seen the staff refilling the empty platters. Communication was good: I contacted the hotel before our arrival to advise them that we might need late check-in (after midnight). It was mentioned in the check-in information that the check-in ends at midnight and that we need to inform them of any late arrivals. I did so, but I realized that this information was not true as they reply from the hotel was simply that the reception is open 24/7. Room was old-fashioned and had a broken window, but it was clean: The room had old furniture and it reminded me of the hotels I have seen in the old American movies. We had only one power plug, which was not convenient to charge two phones. The noisy fridge made me remember my student days when I used to live in the university dorms. But, although the first impression of the room was not the great, it was quite clean.
Stayed 2 nights in May 2019
Response from Reception on 27 May 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good location, reasonable price, Excellent breakfast.
Stayed 1 night in May 2019
Response from Reception on 17 May 2019
Thank you very much for your feedback! We hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reception on 22 Apr 2019
Merci!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good​ service​ and​ FRIENDLY​ staff.​ It​ is​ good​ for​ staying DURING​ holiday.​ Too far from transportation and​ breakfast is​ limited for​ the​ food LINE, cold cut is​ not​ enough for​ all guests
Stayed 2 nights in Apr 2019
Response from Reception on 22 Apr 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very helpful. Wonderful stay. Highly recommended.
Stayed 1 night in Apr 2019
Response from Reception on 22 Apr 2019
Thank you very much for your feedback! We hope to see you again!

6/10 Okay

Oliver

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019
Response from Reception on 22 Mar 2019
Thank you!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Manuela on 1 Mar 2019
Thank you!

8/10 Good

Carin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Reception on 31 Jan 2019
Thank you!

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Reception on 7 Jan 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2018
Response from Reception on 7 Jan 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Reception on 7 Jan 2019
Thank you!

2/10 Terrible

Leticia

Disliked: Staff & service
when I was checking in, the receptionist took a copy of my passsport without asking if it was ok with me, when I told her I wasnt happy about it, she rudely node her head saying she is only doing her job. I was asking to destroy the copy afterwards and I wanted to speak wiht the manager and I was dennied the access to the managment. Next day, same situation, after all, my passport is my personal data and I was asking questions politetly. I was answered in a very rude way and abusive. I will nevefr go back there , the rooms smelled and the breakfast was terrible. Location far away from the gare too, not in that close as they claimed. The area not nice at all.
Stayed 1 night in Dec 2018
Response from Reception on 16 Dec 2018
We are very sorry that you didn't enjoy the stay in our hotel and that you were not happy with my colleague doing her job. In case you don't want to give your passport, you can also fill in a registration paper, but on this paper you also have to fill in personal data as name, passport number etc. We also have rules that we have to follow in hotel business.

8/10 Good

Mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very convenient hotel for the Eurostar terminal and main railway station. A friendly welcome and very helpful receptionist the next morning, the rooms were clean, bed comfy we had everything we required. The reception was elegant and comfortable. A good range of breakfast items and drinks made this a great hotel for the price. Will happily book to stay there again.
Stayed 1 night in Dec 2018
Response from Reception on 14 Dec 2018
Thank you very much for your feedback! We hope to see you again!

8/10 Good

Philip

One night stay for business. Very friendly staff and comfortable room. Unfortunately a little noisy in the road facing room I had but not too bad. Did not really get chance to see the surrounding area but Gare du Midi was 15 minute walk away so easy access into the centre of Brussels. Would certainly use it again and spend more time investigating the surrounding area.
Stayed 1 night in Nov 2018
Response from Reception on 3 Dec 2018
Thank you very much for your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever.
It was just amazing. I have stayed in many hotels before in Brussels but Fierlant made me feel home. The staffs were fantastic. I had my friends who came to visit me at the hotel. We stayed in the lounge I bought some drinks the next thing we heard some Congolese music being played in the background to accommode us. That was brilliant amazing we all love it and it was an ice on the cake - Marvellous. I also enjoyed the breakfast.
Stayed 2 nights in Nov 2018
Response from Reception on 16 Nov 2018
Thank you very very much for your great feedback! We hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Reception on 13 Nov 2018
Thank you!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable three star hotel in unusual but helpful l
Stayed here many times when visiting family....good location for Eurostar and our daughter
Stayed 3 nights in Oct 2018
Response from Reception on 5 Nov 2018
Thank you very much for your feedback! We hope to see you again soon!

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Great Service, Far from City Centre
Great hotel, common areas are nicer than rooms. Bed is comfy. Service is fantastic. Breakfast lacks variety after 4 days. Location about out of the way from bus tram or train stops. Nothing around the area. Far from city centre.
Stayed 4 nights in Oct 2018
Response from Reception on 30 Oct 2018
Thank you for the feedback! Tram and Bus are 5 minutes away from the hotel A trip to the city center takes about 15 minutes by bus. We are in a residential area, so we have a few restaurants, 2 parks, 2 museums , but it is not animated like the city center.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in Brussels
Nice friendly staff and very helpful with it's own bar and good continental breakfast. Only a 10 minute walk to bus/tram stops to both Grand Place and Eurostar station.
Stayed 4 nights in Oct 2018
Response from Reception on 29 Oct 2018
Thank you very much for your feedback!

8/10 Good

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the apartment (family of 5) and it had everything we needed. Very clean and comfortable. Very friendly and helpful staff - there wasn't space for us in the breakfast room so the staff set up a table in the lounge, which worked really well. Good breakfast too.
Stayed 1 night in Oct 2018
Response from Reception on 29 Oct 2018
Thank you very much for your feedback!

8/10 Good

Michael Alexander

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Reception on 8 Oct 2018
Thank you!

8/10 Good

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice environment for family, good service & breakfast
Stayed 1 night in Aug 2018
Response from Reception on 3 Sept 2018
Thank you very much for your poisitv feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Summer offer is good value
The hotel maintains a decent standard about a mile south of Midi/Zuid station. The water was hot, the good-sized room and linen were clean. It was equipped with a fridge, kettle and plenty of storage space. Breakfast was standard. The surrounding area is inner city residential. It's a fairly drab 15-20 minute walk to Midi/Zuid station but quite close to the Wiels gallery, which has an interesting cafe. Otherwise, to reach the city centre, take a bus or tram from Orban. To approach the centre via St Gillis and Ave Louise take tram 97 from Berthelot at the top of the road. My visit coincided with a heatwave - without aircon my west-facing room became uncomfortably hot throughout the afternoon and evening. The staff, who were very helpful with everything, provided a fan. Had it not been for the lack of aircon, I would have given a higher rating for comfort.
Stayed 3 nights in Jul 2018
Response from Reception on 30 Jul 2018
Thank you very much for your feedback and your description of our hotel! We are very sorry for the missing airco!