Brown Owl Hotels, Upper Hutt

"This wasn’t very well run had to go to another property to collect the keys , rooms smell like smoker has been in then & have just painted to mask the smell we had been lucky the bedding was clean Holds in door, ceiling and mould around windows, and the was a wire sticking out of the mattress which left me with an injured leg. And if you want to ask any dishers it has to be don’t in the bathroom sink The dish liquid wash in a pump bottle that looked like it had been pulled out of the bin!"

"Tidy room, super handy to things like supermarket, mall etc. The team were lovely. Shower was a little luke warm, but that was sorted. The restaurant was good! Great burger 🍔 "

"No air co, the unit is very old had to open the window because it was so hot. The place needs a make over, and the place needs a major make over over priced would never stay again the unit was dirty."

"Currently under renovation, staff really friendly and helpful, went out of their to help us store bikes. "

"Staff attitude was very rude I paid deposit and then they tried to take my Visa card details and write it down saying she will give my deposit back that way which was very odd therefor I didn’t give it then when I got my deposit back all I had to do was swipe my card after she swiped their business card so watch for this if I had given my details who knows what charges I would’ve gotten, once I checked in my room the cleanliness was 1/10 and lastly the cleaning ladies were so disrespectful as I was sitting on the chair outside the room they were laughing and making snarky comments towards me I’m still unsure why but they stopped once I pulled the camera out and started recording their behaviour. I would not recommend 100%"

"Clean room"

"No staff in attendance. Room clean and new carpet but very limited amenities."

"My room was clean. The Tv didn’t work, the fridge was a small makeup fridge not a bar fridge and the shower drain was blocked so flooded not just my bathroom but also my room and the hallway "

"Great location, good value for money, great staff. Can be a bit of road noise."