Executive lounge
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Reviews of Hilton Brisbane

5 out of 5
Hilton Brisbane
190 Elizabeth St, Brisbane, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Apr 2024
Response from Hilton Brisbane on 15 Apr 2024
Dear Rhonda,Thank you for your review. We are pleased to hear you found everything to your liking and look forward to welcoming you back in the future.Kind regards,Hilton Brisbane

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So central excellent location. Thanks
Stayed 1 night in Apr 2024
Response from Hilton Brisbane on 8 Apr 2024
Dear Mark,Thank you for your review. We are pleased to hear you enjoyed your stay and found our location convenient. We look forward to welcoming you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
The boys at reception really looked after me, so much appreciated
Stayed 2 nights in Mar 2024
Response from Hilton Brisbane on 4 Apr 2024
Dear Joanne,Thank you for your review. We are pleased to hear the front desk team made a positive impression and you enjoyed your stay. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Cindy Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean safe. Great breakfast!
Stayed 4 nights in Mar 2024
Response from Hilton Brisbane on 4 Apr 2024
Dear Cindy,Thank you for your review. We are pleased to hear you enjoyed our hospitality and breakfast. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

8/10 Good

SHAUN

Travelled with partner
Liked: Cleanliness, staff & service
Staff and rooms were brilliant. However both nights we attempted to use the exec lounge, we were sent to the downstairs bar, as said lounge was full. Not really acceptable.
Stayed 3 nights in Mar 2024
Response from Hilton Brisbane on 4 Apr 2024
Dear Shaun,Thank you for taking the time to provide feedback on your stay.  We are sorry to see we were unable to accommodate you in the Executive Lounge and sincerely apologise for this.  Your observations are valuable in allowing us the opportunity to review what we do to enable improvement where necessary.  We are pleased to hear the team made a positive impression and hope we may have an opportunity to welcome you back in the future to restore your faith in Hilton Brisbane.Kind regards,Hilton Brisbane

10/10 Excellent

randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with a great team
Stayed 6 nights in Mar 2024
Response from Hilton Brisbane on 11 Mar 2024
Dear Randall,Thank you for your review and 5 star rating. We are pleased to see you enjoyed our hospitality and hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hilton Brisbane on 14 Jan 2024
Dear Lance,Thank you for your review and 10/10 rating. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the internal part of the hotel with the nice plants along the walkways to our room The service was good and buffet breakfast was very nice
Stayed 3 nights in Jan 2024
Response from Hilton Brisbane on 14 Jan 2024
Dear Marie,Thank you for your review. We are pleased to hear that you enjoyed your stay and our hospitality. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

8/10 Good

handi

Liked: Cleanliness, staff & service, room comfort
Had a nice stay Great location Friendly staff Exceptional service Just the condition if the room that need an urgent renovation A few rust in the bathroom Wallpaper starts to peel, lime scale on shower head and need some general update
Stayed 1 night in Dec 2023
Response from Hilton Brisbane on 4 Jan 2024
Dear Handi,Thank you for your review and constructive feedback on the room. We hope to welcome you back in the future.Kind regards,Hilton Brisbane

10/10 Excellent

Shae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Brisbane on 4 Jan 2024
Dear Shae,Thank you for your review and 5 star rating. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Kerry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Easy walking to shopping, restaurants and bars. Christmas breakfast buffet highly recommend, as we had 1 year old to 73 year old and all were catered for. Group of 10 and everyone was over the moon with the food and the service.
Stayed 1 night in Dec 2023
Response from Hilton Brisbane on 1 Jan 2024
Dear Kerry,Thank you for your review. We are pleased to hear you enjoyed your stay and the Christmas buffet breakfast in particular. The team will be delighted to receive your compliments.We hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Nil to add
Stayed 1 night in Dec 2023
Response from Hilton Brisbane on 28 Dec 2023
Dear Mark,Thank you for your 5 star rating! We hope to welcome you back again soon.Kind regards,Hilton Brisbane

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
W/E Break
Mostly good after a few little niggles were sorted out namely; on arrival the room safe was closed and locked, the mini bar fridge had been left on defrost with a wet towel in it and the bar coffee machine was taken out of service too early one evening.
Stayed 3 nights in Dec 2023
Response from Hilton Brisbane on 28 Dec 2023
Thank you for your review and feedback. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Kharish Jo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will definitely book again next time! :)
Stayed 2 nights in Dec 2023
Response from Hilton Brisbane on 15 Feb 2024
Dear Kharish Jo,Thank you for your review and 5 star rating. We look forward to welcoming you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hilton Brisbane on 28 Dec 2023
Dear Debra,Thank you for your 10/10 rating. We are thrilled to see you found everything to your liking. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Kristyl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, right in the heart of the city. Beautifully refurbished rooms. Conveniently located. Hearty breakfast.
Stayed 1 night in Dec 2023
Response from Hilton Brisbane on 19 Dec 2023
Dear Kristyl,Thank you for your review and 5 star rating. We are pleased to see you found everything to your liking.We hope to welcome you back again soon.Kind regards,Hilton Brisbane

8/10 Good

Elizabeth

Liked: Amenities
Good position
Stayed 1 night in Dec 2023
Response from Hilton Brisbane on 19 Dec 2023
Dear Elizabeth,Thank you for your review. We are pleased to hear you enjoyed your stay and our location. We hope to welcome you back in the future.Kind regards,Hilton Brisbane

10/10 Excellent

Yilun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hilton Brisbane on 19 Dec 2023
Thank you for your 5/5 rating.Kind regards,Hilton Brisbane

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Brisbane on 19 Dec 2023
Thank you for your 5/5 rating.Kind regards,Hilton Brisbane

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Brisbane on 19 Dec 2023
Thank you for your 10/10 rating.Kind regards,Hilton Brisbane

10/10 Excellent

Trent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Highly recommend staying here
Stayed 3 nights in Dec 2023
Response from Hilton Brisbane on 19 Dec 2023
Dear Trent,Thank you for your review. We are pleased to hear you enjoyed our hospitality. We hope to welcome you back in the future.Kind regards,Hilton Brisbane

8/10 Good

greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only criticism I have is the need to remove the weeds outside the window . They look unsightly and distract from the view/outlook.
Stayed 1 night in Dec 2023
Response from Hilton Brisbane on 19 Dec 2023
Dear Greg,Thank you for your review. We do apologise that there were weeds present outside the window. Our maintenance team do attempt to keep on top of this issue but obviously there has been regrowth since our last weeding activity that takes place on the external facade.We hope to welcome you back in the future.Kind regards,Hilton Brisbane

8/10 Good

ANTHONY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and restaurants. Sunshine at the pool is blocked too early
Stayed 3 nights in Nov 2023
Response from Hilton Brisbane on 19 Dec 2023
Dear Anthony,Thank you for our review. We are pleased to see you found our location convenient. We hope to welcome you back in the future.Kind regards,Hilton Brisbane

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved location, central. Nice and quiet for sleeping.
Stayed 3 nights in Nov 2023
Response from Hilton Brisbane on 19 Nov 2023
Dear Phillip,Thank you for your review. We are pleased to hear you found our location convenient and had a relaxing stay. We hope to welcome you back in the future.Kind regards,Hilton Brisbane

8/10 Good

Tai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast buffet requires improvement
Stayed 3 nights in Nov 2023
Response from Hilton Brisbane on 13 Nov 2023
Dear Tai,Thank you for your review. Your comments are most appreciated as without them we are unable to identify the areas we do well in and the areas in which we can improve. We hope to welcome you back in the future.Kind regards,Hilton Brisbane

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pillows! And breakfast was great. Children x 3 running around and playing with the elevators for about 2 hours or more while we were eating dinner was distracting and a little annoying while trying to relax and enjoy the evening. It took staff too long to address the issue with the parents
Stayed 1 night in Oct 2023
Response from Hilton Brisbane on 2 Nov 2023
Dear Suzanne,Thank you for your review. We are pleased to see you enjoyed your stay and breakfast in particular. We are sorry to see you were disturbed during your dinner and do apologise this was not addressed in a more timely manner. We hope to welcome you back in the near future.Kind regards,Hilton Brisbane

10/10 Excellent

Martha

Stayed 2 nights in Oct 2023
Response from Hilton Brisbane on 29 Oct 2023
Dear Martha,Thank you for your review and 10/10 rating. We are pleased to see you had a great stay and hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Joey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hilton Brisbane on 22 Oct 2023
Dear Joey,Thank you for your 10/10 rating. We are thrilled to see everything was to your liking. We hope to welcome you back again soon.King regards,Hilton Brisbane

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, amenities
We had a great experience at the Hilton. The location was fantastic and it had an old world charm and sophistication that was very enjoyable.
Stayed 1 night in Oct 2023
Response from Hilton Brisbane on 22 Oct 2023
Dear Lauren,Thank you for your review. We are pleased to see you had a great stay and enjoyed our hospitality. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Alison

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city centre for work but felt a world away from the hustle & bustle on Saturday morning. Restaurant options nearby were excellent!!
Stayed 1 night in Oct 2023
Response from Hilton Brisbane on 15 Oct 2023
Dear Alison,Thank you for your review. We are pleased to see you had a relaxing stay and enjoyed the nearby restaurants. We hope to welcome you back in the future.Kind regards,Hilton Brisbane

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked this hotel for my Dad. He couldn’t believe it or thank me enough. He also didn’t expect to finish up so early on the last day so he inquired about a late checkout and not only did the staff organise it for him they also gave it to them complementary. Very impressed with the service and Dad said that it was one of nicest places he has stayed and couldn’t be more appreciative of the staff
Stayed 1 night in Oct 2023
Response from Hilton Brisbane on 15 Oct 2023
Dear Johan,Thank you for taking the time to provide feedback on behalf of your dad. We are so pleased to see he had a wonderful stay and enjoyed our hospitality. We hope to welcome him back in the future.Kind regards,Hilton Brisbane

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hilton Brisbane on 5 Oct 2023
Dear Craig,Thank you for your 5 star rating. We are pleased to see everything met your expectations and hope to welcome you back in the future.Kind regards,Hilton Brisbane

10/10 Excellent

SONGI

Stayed 1 night in Sep 2023
Response from Hilton Brisbane on 2 Oct 2023
Dear Songi,Thank you for your review and 10/10 rating. We are pleased to see you had a great stay.We hope to welcome you back again soon.Kind regards,Hilton Brisbane

6/10 Okay

Tim

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a hotel we would not rush back too, in fact we had to stay an extra night and chose to check out rather than stay here. The public area, the staff and the location are all superb but tap that key on your room door and you feel like you are somewhere else. We were a couple, had a kingsize bed but only one chair, too bad if we wanted to eat in the room. There was a coffee table shoved against the wall as an after thought. The pillows were nice and fluffy but provided zero support, they flatten to about 3 cms. I work up with shoulder and neck pain, almost impossible to get comfortable. The entire room was designed for a single, short slim person, the toilet was too low and too small, feaces stain the back of the seat so i cant be the only one affected, the room safe is 30 cms of the floor, the power points are on the floor. The shower/bath combo is too small and there is no grab rail to get in and out, i had to use the towel rail. The bath is so narrow where the shower is that i defy anyone over 100 kg being able to have a shower there. I am 94kg, it was difficult, the shower head is to small, no pressure so you need to run around to get wet except your feet are confined in a small bath and you cant do that. My wife, all 42kg of her, was complaining before me and she never complains. You get 2 coffee pods (we got 4 the last day!) for the coffee machine, we had 2 blanks (no coffee inside) so we had 1 coffee between us both.
Stayed 4 nights in Sep 2023
Response from Hilton Brisbane on 28 Sept 2023
Dear Tim,Thank you for taking a moment to share your experience. We are sorry that you didn't find your room to the standard expected and apologise that your stay did not fully meet your expectations. It is only through feedback such as yours that allows us to monitor and improve our service and products by focusing on your needs as a guest in the hotel and we certainly take on board your feedback regarding the rooms for any future refurbishment plans.We are also sorry to see you did not find the pillows on your bed to your liking and apologise for the discomfort caused. We do have a selection of pillow types available, so please do not hesitate to let us know your preference should you return in the future.We hope we may have an opportunity to welcome you back in the future to restore your faith in Hilton Brisbane.Kind regards,Hilton Brisbane

8/10 Good

Julian

Liked: Cleanliness, amenities, property conditions & facilities
Right in the centre of the CBD. . It’s just an elevator descent to the mall and all the shops. Convenient walk from central station the airport is so close. Able to walk to the river and across to Southbank - or the bus system is easy to negotiate as well. - a few sirens one night even from the 12th floor. Foyer and concierge area good. - I did not take the breakfast -buffet $39.
Stayed 3 nights in Sep 2023
Response from Hilton Brisbane on 25 Sept 2023
Dear Julian,Thank you for your review. We are pleased to see you enjoyed your stay and found our location convenient. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Hilton Brisbane on 28 Sept 2023
Dear Lorenzo,Thank you for taking the time to rate your stay. We are pleased to see your expectations were met overall. We hope to welcome you back again in the future.Kind regards,Hilton Brisbane

8/10 Good

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have done valet parking as I paid much more for not
Stayed 1 night in Sep 2023
Response from Hilton Brisbane on 25 Sept 2023
Dear Roxanne,Thank you for your review. We are pleased to see you enjoyed your stay overall. We hope to welcome you back in the future.Kind regards,Hilton Brisbane

8/10 Good

singsong

Stayed 1 night in Sep 2023
Response from Hilton Brisbane on 25 Sept 2023
Dear Singsong,Thank you for your rating. We are pleased to see you enjoyed your stay overall and thank you for the positive rating. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

singsong

Stayed 1 night in Sep 2023
Response from Hilton Brisbane on 21 Sept 2023
Dear Singsong,Thank you for your 10/10 rating. We are pleased to see you found everything to your liking and hope to welcome you back again soon.Kind regards,Hilton Brisbane

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hilton Brisbane on 21 Sept 2023
Dear Paul,Thank you for taking the time to rate your stay. We hope to welcome you back in the future.Kind regards,Hilton Brisbane

4/10 Poor

Mark

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
‘
Stayed 2 nights in Sep 2023
Response from Hilton Brisbane on 17 Sept 2023
Dear Mark,Thank you for your review and rating. We are sorry to see that not everything met your expectations and do apologise for this. We hope to welcome you back in the future to restore your faith in Hilton Brisbane. Kind regards,Hilton Brisbane

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023
Response from Hilton Brisbane on 17 Sept 2023
Dear Anthony,Thank you for your review and rating. We are pleased to see everything met your expectations and hope to welcome you back again soon. Kind regards,Hilton Brisbane

10/10 Excellent

Raquel

Stayed 5 nights in Jul 2023
Response from Hilton Brisbane on 17 Sept 2023
Dear Raquel,Thank you for your review and rating. We are pleased to see everything met your expectations and hope to welcome you back again soon. Kind regards,Hilton Brisbane

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful three nights there - room was lovely with an amazing view of the city and the river - I wouldn’t hesitate to go there again!
Stayed 3 nights in Aug 2023
Response from Hilton Brisbane on 11 Aug 2023
Dear Barry,Thank you for your review. We are pleased to see you had a wonderful stay and enjoyed the views from your room. We look forward to welcoming you back in the future.Kind regards,Hilton Brisbane

10/10 Excellent

Lynda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A mix-up on my reservation at a hotel near the airport left me desperate for a room. Even at 10:30 at night, the Hilton welcomed me. I'm coming back.
Stayed 1 night in Jul 2023
Response from Hilton Brisbane on 3 Aug 2023
Dear Lynda,Thank you for your review. We are pleased to see your expectations were met and we look forward to welcoming you back in the future.Kind regards,Hilton Brisbane

8/10 Good

Amos

Business traveller
Liked: Cleanliness, staff & service
Close to shops
Stayed 3 nights in Jul 2023
Response from Hilton Brisbane on 16 Jul 2023
Dear Amos,Thank you for your review. We are pleased to hear you had a great stay and found our location convenient for shopping. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Would highly recommend it.
Stayed 1 night in Jul 2023
Response from Hilton Brisbane on 7 Jul 2023
Dear Kevin,Thank you for your review and recommendation. We hope to welcome you back again soon.Kind regards,Hilton Brisbane

10/10 Excellent

Irad

Travelled with family
I would stay there any time I’m in Brisbane
Stayed 1 night in Jul 2023
Response from Hilton Brisbane on 7 Jul 2023
Dear Irad,Thank you for your review. We are pleased to see you had a great experience. We look forward to welcoming you back on future trips to Brisbane.Kind regards,Hilton Brisbane

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
The proficiency of concierge needs to be improved.
Stayed 3 nights in Jun 2023
Response from Hilton Brisbane on 2 Jul 2023
Dear Leon,Thank you for your review and feedback. We are pleased to see you enjoyed your stay overall. We hope we may welcome you back in the future.Kind regards,Hilton Brisbane

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great buffet
Stayed 1 night in May 2023
Response from Hilton Brisbane on 26 Jun 2023
Dear Rebecca,Thank you for your review and 5 star rating. We are thrilled to see you had a great stay and you enjoyed our breakfast buffet in particular. The chefs' will be delighted to receive your compliments. We hope to welcome you back again soon.Kind regards,Hilton Brisbane