Apartments in Brensbach

"Made reservation for a room with a double bed and they only had twin beds available. They charged me an extra €20 per night to get a room with a double bed and the room we got was super hot. They had AC but it did not work, bed was also not very comfortable."

"Nice location, good price, friendly staff. I will return. First time I had breakfast at the hotel. Hmmm.. good selection but big improvement needed for display/storage. Warm items (e.g. scrambled eggs) was cold due to no heated displayplate. Cold items (e.g. cheese and ham) were warm, due to no cold displaytray. I had breakfast at 9.00 am, and the cheese was warm, hard and had started to curl up. Not a very pleasant sight. If no improvement, I have to eat my breakfast elsewhere."

"Room air conditioning thermostats control was broken, so you either have to switch it off to freeze or leave to boil. Didn’t get any sleep on the first night. Water pressure was too weak to reach the shower head. The pillows were smelly and very old. There was a red spot of blood on the duvet. The hotel is not staffed until 3pm and after 10pm. Apart from Liza, other staff are miserable and make you regret asking a question. Avoid this hotel if you can."

"Very nice, welcoming and helpful when we had to stay a night due to a delay."

"Good staff, clean room and good location."

"Perfect for a few days family visit without having to eat out every day. What a nice touch the vinegar and olive oil. "

"Room never cleaned even though requested to be cleaned by the door hanger. Towels are stupidly small, bed umcomfortable, curtains too small for the window with holes. "

"Very nice hotel , food was good, rooms clean. Front desk staff very friendly and helpful. One VERY disappointing aspect was the service staff, B Singh, specifically. Zero personality and very rude. Interacted twice asking for ice and treated my adult daughter with attitude and front desk staff had to intervene as well. Not a good look for hotel."

"Definitely not premium. More like cost-cutting central. In the restaurant they have ready meals they re-heat and serve to guests. For cleaning you need to request it, and also the small print is to request by 6am. And even checking in, they pass you the task of completing the registration form on a screen. If it saves some a little cost, they’ll do it here. And who cares about guests - they ask irrelevant personal details on the screen form, too like DOB, which you must complete. The staff are good, which is one saving grace. But don’t expect premium. "