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"Hotel is in great location.The room could have been cleaner, there was visible dust on surfaces and the bathroom could have been cleaner. "

"Great location. Fantastic room. Staff was friendly and very helpful "

"Extremely bad customer service. Had a problem with the Air-conditioning, Reported nothing have been done.Instead of Air-conditioning, heating was working we were roasted all night. The manager can't even speak English. Extremely bad customer service, I will never go back even for a Free night "

"The room was great! The staff was helpful, although for a minute at the front desk they couldn't find my reservation. I was able to check in a few hours early because there was a room already available. They came while we were out that same day and made up the couch as a bed for our kids to sleep on. The only thing about the room was that although there was a closet right in front of the door for coats and such, there wasn't a dresser in the room to store our clothes in so we just kept our suitcases open on the floor to grab stuff out of. The water pressure in the shower was AMAZING."

"Excellent"

"Very clean room. Efficient and friendly staff, fantastic location "

"Lovely property & helpful staff. Room very nice but could do with another mirror other than bathroom"

"Staff were very helpful"

"Great for tower of London "