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Reviews of White Hart Braintree by Greene King Inns

3 out of 5
White Hart Braintree by Greene King Inns
Bocking End, Braintree, England

Reviews

7.8

Good

Rating 10 - Excellent. 112 out of 367 reviews" "
Rating 8 - Good. 146 out of 367 reviews" "
Rating 6 - Okay. 65 out of 367 reviews" "
Rating 4 - Poor. 32 out of 367 reviews" "
Rating 2 - Terrible. 12 out of 367 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room. We booked it last minute and arrived just after 10pm. reception closes at 10pm but we got lucky as the staff were still around, not sure what we would have done otherwise but it should say online when you book
Stayed 1 night in Mar 2024

4/10 Poor

Sabiha

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Superior room was far from. Floor out of level despite age. Towel rad in bathroom didnt work & freezing. Didn't get fixed & lied to by Manager twice about handyman coming to fix it.Lunch was poor. Dried up mash & soggy broccoli
Stayed 2 nights in Feb 2024

10/10 Excellent

trevor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely brilliant!
Stayed 1 night in Feb 2024

10/10 Excellent

lester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in Feb 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly approachable helpful staff, a good menue, convenience in location, more than adequate car parking facilities. Our thanks to all the staff.
Stayed 2 nights in Jan 2024

8/10 Good

Ulas

Business traveller
Liked: Room comfort
Stayed 7 nights in Dec 2023

6/10 Okay

John, Smethwick

Liked: Cleanliness, staff & service
The rooms in the extension are basic and noisy when there are parties on downstairs in the main hotel. But very friendly, and clean.
Stayed 1 night in Dec 2023

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The White Hart
I’ve stayed here a couple of times whilst out with friends in Braintree. If possible ask for a room in the main building as these have more character. Decent breakfast as well 👍
Stayed 1 night in Nov 2023

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Mark

Stayed 1 night in Sep 2023

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room I stayed in was large and comfortable but a bit chilly. There was a small electric heater supplied which worked ok. Good value for what I had.
Stayed 1 night in Sep 2023

10/10 Excellent

Joanna

Stayed 1 night in Sep 2023

10/10 Excellent

Michele

Stayed 2 nights in Sep 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
As always this Hotel always comes through love staying here on my Trips to England close to town and the staff are amazing from morning Breakfast to drinks in the bar at night absolutely amazing looking forward to my next trip home and a couple of nights in the White Heart Hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Gary

Stayed 1 night in Sep 2023

10/10 Excellent

Natasha

Travelled with family
Liked: Staff & service, amenities
Fabulous hotel and fabulous staff.. Would book again if needed to come back down Would also recommend
Stayed 2 nights in Aug 2023

10/10 Excellent

gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Lawrence

Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Mario

Stayed 1 night in Jul 2023

10/10 Excellent

Viv, Verwood

Staff were very helpful and attentive. Breakfast was huge with good choices. Beds comfortable
Stayed 3 nights in Jul 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great place perfect staff would stay again
Stayed 2 nights in Jul 2023

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was lovely easy walk into town perfect for station. Staff were excellent friendly helpful funny and kind. My only complaint would be the noise of the pipe works where the radiotors need bleeding i wish id bought my tools could of fixed the problem lol. But overall id defo stay here again and was inpressed with food. Thank you
Stayed 2 nights in Jun 2023

6/10 Okay

Matthew

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
My room was filthy, complaint made at the reception, however they were unable to move me to a different room.
Stayed 1 night in May 2023

10/10 Excellent

Lyndon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Keith

Stayed 1 night in Jun 2023

8/10 Good

David

Stayed 2 nights in Jun 2023

6/10 Okay

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
More comfort in a travellodge
Rooms need serious updating,beds uncomfortable rooms are so hot worst night sleep ive had anywhere in years., if u have mobility problems dont book as there is "no lift" overall wont be rushing back !!!!
Stayed 1 night in Jun 2023

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

8/10 Good

Bangalore

Business traveller
Liked: Cleanliness, staff & service, room comfort
Everything was fine except there was no internet.
Stayed 4 nights in May 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

paul

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what i needed.
Lovely old hotel, full of character. One of the cleanest places i've stayed. I also found the service excellent. The one frustration. Food was not always available but this is a very minor moan. Overnight it was a relaxing stay, just what i needs
Stayed 1 night in Apr 2023

8/10 Good

wing piu

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Overall was good except no hair dryer inside the room. Housekeeping staff was acknowledged but nothing done.
Stayed 1 night in Apr 2023

8/10 Good

Derek

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Overall a good experience, friendly staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

Andrew

Stayed 1 night in Mar 2023

10/10 Excellent

GENA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Braintree
Lovely hotel. Helpful friendly staff. Very enjoyable stay
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
My stay is always good. Staff are attentive and friendly. Sone parts of hotel could do with freshening up.
Stayed 2 nights in Dec 2022

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Abi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Joshua

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Jose

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff, Wi-Fi communication,, I didn't even stay at hotel. I was supposed to stay 2 nights , the first night I didn't sleep. The second day I check out around 7 pm I want my money back.
Stayed 2 nights in Sep 2022

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning to Braintree after 3 years
I found the menu limited. And had to ask for fresh fruit three days running at breakfast and it was on the menu this was (help your self for continental). Otherwise, I enjoyed my stay and my room was comfortable.
Stayed 3 nights in Aug 2022

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The rooms were fairly basic but clean, comfy beds and everything you could need, hairdryer, iron and ironing board., tea & coffee making facilities and tv. Breakfast was really good and offered a lot of choice. Staff were really friendly and helpful. The only gripe, the water was scalding hot which meant that the cold water tap for cleaning your teeth was warm.
Stayed 2 nights in Aug 2022

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad,should try harder
No chef on Tuesday, lots of items not available at breakfast, dinner
Stayed 2 nights in Jul 2022
Response from The White Hart Team on 31 Jul 2022
Thank you for your review. we shall look into your feedback