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Reviews of Holiday Inn Express & Suites Franklin KY, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Franklin KY, an IHG Hotel
85 Neha Dr, Franklin, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 460 out of 723 reviews" "
Rating 8 - Good. 171 out of 723 reviews" "
Rating 6 - Okay. 47 out of 723 reviews" "
Rating 4 - Poor. 28 out of 723 reviews" "
Rating 2 - Terrible. 17 out of 723 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joan, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right off the highway
Stayed 1 night in Apr 2024
Response from Mike on 12 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist moved us to the first floor as requested. Staff is polite, friendly, accommodating. Clean and comfortable. Very nice room.
Stayed 1 night in Mar 2024
Response from Mike on 12 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night at the property. The room was nice and the pool and hot tub were great temperatures! So many hotel pools are cold but this was great. We enjoyed the continental breakfast. The staff was friendly as well.
Stayed 1 night in Mar 2024
Response from Mike on 12 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Excellent

ANNE

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check receptionist was very polite and was very helpful Breakfast was delicious. Bed very comfortable Will definitely stay here again
Stayed 1 night in Mar 2024
Response from Mike on 12 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and hot tub area.
Stayed 1 night in Mar 2024
Response from Mike on 12 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet area with great access to 65 to bowling green and Nashville.
Stayed 2 nights in Mar 2024
Response from Mike on 12 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

8/10 Good

Gezim

Stayed 2 nights in Mar 2024

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Travelled with family
Very nice. Nice staff.
Stayed 1 night in Mar 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always pleasant staff.
Stayed 1 night in Mar 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was great and fast
Stayed 1 night in Mar 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

6/10 Okay

Cynthia

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This was a great option for people traveling with a dog. Overall, it was clean in the lobby and offered a spacious room (King). Unfortunately, the first room we were given had not been cleaned. The front desk staff quickly moved us to another room. This one was clean and very comfortable.
Stayed 1 night in Feb 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Excellent

Heather, nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super clean and nice! We were happily surprised and hope to return again. Essence, at the front desk, was very helpful and kind to us.
Stayed 1 night in Feb 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Excellent

Darcie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Other than a weird small spot/stain on one of the sheets (Im still not sure what it was - prolly nothing) we were very happy with our stay and when in the area will use this hotel again. Newer ,quiet, safe and polite staff and good breakfast-5stars from us!
Stayed 1 night in Jan 2024

8/10 Good

Marcy

Stayed 1 night in Jan 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

4/10 Poor

rebecca

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose hotel for the amenity of a hottub but the hottub no longer functions as a hot tub pool was warmer no jets. Asked staff about it and they said we keep it that way for the kids. So basically its now a kiddie pool. My room deposit still hasn't been released and is been 19 days. Would not stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
Great spot with nice restaurants close buy . Great but overworked team at this location.
Stayed 1 night in Jan 2024

8/10 Good

Joyce

Travelled with family
Liked: Amenities
Nice property, heater in room so noisy hard to sleep…
Stayed 1 night in Jan 2024

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great workers, nice rooms. Will be coming and staying again.
Stayed 1 night in Dec 2023

4/10 Poor

Sandy

Liked: Cleanliness
Disliked: Property conditions & facilities
I picked this holiday inn because it has a pool and hot tub. The hot is not working. We asked the lady at the front desk she said she did not know about hot tub because she had not been in pool area in a year. One of the doors to get into the pool room was not working. Out of order signs on water fountain in pool room and ice maker on 3rd floor. The shade in our room was not working and no wash clothes in our room. No hair conditioner or lotion in our bathroom. One regular coffee in room. This is the worst holiday inn I have stayed in.
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

8/10 Good

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Went there for the Buffalo Trace tour and the hotel wasn’t very far away. Several good restaurants within walking distance as well as a grocery store. We ate the free breakfast every day while we were there as it was decent. Actually plan to go back for the remaining Trace Tours and will probably stay there again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Bradley, huntsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Sebastion

Liked: Cleanliness, staff & service, property conditions & facilities
Looks and feels high quality
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, enjoyed our stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick get away
Easy check in. Friendly staff Clean room. Decent breakfast. Kim was friendly as can be at breakfast. Made me feel very comfortable. Would def stay here again
Stayed 2 nights in Nov 2023

4/10 Poor

John

Disliked: Cleanliness, staff & service
Stayed 4 nights only ask for room tobe cleaned once it was not
Stayed 4 nights in Nov 2023
Response from HIEX Management Team on 24 Nov 2023
We sincerely apologize for your stay not being satisfactory due to our housekeeping. We sadly only provide full cleans on Tuesdays and Fridays or every 4 days per IHG standards. Due to weekends being our busier time we do not provide full cleans unless a guest requests one. We will definitely improve our communication as well as making a way for our guests who would like full cleans during their stay to pass that along to our Housekeeping/Front Desk Associates.The management team here at HIEX Franklin sincerely appreciate the feedback and look forward to seeing you again if you would have us.

10/10 Excellent

Troy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Helen

Stayed 1 night in Nov 2023

8/10 Good

Nancy, Bassett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Nov 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay . Very friendly helpful staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, room very nice, breakfast delicious. Stayed at Hampton Inn a week ago and this was much nicer.
Stayed 1 night in Nov 2023

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Check in was quick, easy and the entire staff was friendly. Great breakfasr too. Would definitely stay here again!
Stayed 1 night in Oct 2023
Response from Front Desk Management on 31 Oct 2023
The Holiday Inn Express and Suites in Franklin Kentucky staff want to say thank you for staying with us and enjoying your stay. We will be looking forward to seeing you again on your next trip. Safe travels!

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Friendly staff
Stayed 1 night in Oct 2023
Response from Mike on 20 Oct 2023
Dear Joseph,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

8/10 Good

Erin

Liked: Staff & service
Beds were comfortable but the bathroom needs to be updated/ repaired. Broken plaster around the tub, rusty shower curtain rod, and broken bathroom tiles. Attentive breakfast staff. In general the property was tired looking.
Stayed 1 night in Oct 2023
Response from Mike on 20 Oct 2023
Dear Erin,Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Franklin, KY location.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

2/10 Terrible

Jessica

Travelled with family
Disliked: Staff & service
Check in part was horrible. Room clean, however tv was a headache and there was no tv guide. Service was okay but some attitudes were somewhat questionable
Stayed 1 night in Oct 2023
Response from Mike on 20 Oct 2023
Dear Jessica,Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Franklin, KY location.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

brent D

Stayed 1 night in Oct 2023

2/10 Terrible

Jack

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
noise
Stayed 1 night in Sep 2023
Response from Mike on 20 Oct 2023
Dear Jack,Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Franklin KY location.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Ray

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mike on 20 Oct 2023
Dear Ray, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mike on 27 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY).

10/10 Excellent

Diane

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Mike on 19 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY).

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was very friendly and helpful
Stayed 1 night in Sep 2023
Response from Mike on 19 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Mike on 19 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mike on 19 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 Excellent

Melinda

Stayed 1 night in Aug 2023
Response from Mike on 19 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)