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Reviews of Serenity Island Resort

3.5 out of 5
Serenity Island Resort
Serenity, Kadavulailai Island, Western Division

Reviews

8.8

Excellent

Rating 10 - Excellent. 120 out of 193 reviews" "
Rating 8 - Good. 42 out of 193 reviews" "
Rating 6 - Okay. 20 out of 193 reviews" "
Rating 4 - Poor. 8 out of 193 reviews" "
Rating 2 - Terrible. 3 out of 193 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very friendly and helpful. The Island is surrounded by crystal clear waters made for excellent snorkelling. Many activities were organised throughout the day should you wish to join.
Stayed 4 nights in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is the best low key resort. It was a 2 star but made you feel like a royalty.
Stayed 5 nights in Mar 2024

8/10 Good

WILLIAM, TOMBALL

Liked: Cleanliness, amenities, property conditions & facilities
So so for staying front desk was hard to find or to get help
Stayed 1 night in Mar 2024

4/10 Poor

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For anyone looking for a very quiet holiday, Serenity definitely ticks that box. There were three members of staff at the resort that were absolutely wonderful: Sammy, Oula, and Sereana. They really made sure to try and take care of us during our stay. Unfortunately, other than the beautiful surroundings and the three staff mentioned - I would not recommend Serenity to anyone. The food was absolutely terrible, the bartenders couldn’t make a drink to save their lives. I would not drink anything there that didn’t come out of a bottle…just because you simply did not know what you were going to get, but you knew it wouldn’t be good. We were thoroughly disappointed with our stay, enough so that we left early just so we could get a proper shower and experience some decent air conditioning. We had a 10 day stay on Serenity, and trust me - one night was enough.
Stayed 12 nights in Mar 2024

6/10 Okay

Jayne, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity Island Resort is on a gorgeous little island. It is peaceful, and the staff are very lovely and welcoming. The bed is sooo comfortable. Fell asleep listening to the waves on the shore. The only thing that prevents this being a perfect place is the food and service in dining room. The food is barely edible and takes ages to arrive. Example a BLT took 1.5 hours to arrive and then the fries were cold. Would benefit from having a much smaller menu and doing the options well. Avoid serving leftovers from dinner for breakfast.
Stayed 9 nights in Feb 2024

6/10 Okay

Ricky

Travelled with partner
Liked: Staff & service
Serenity island could be so much more. The staff that work there were fantastic and did the best they could do with the resources available to them. Always friendly and happy!. To bring the island up a notch, a safe in each room, a coffee maker in each room (not instant ) have someone walk around the island and clean garbage that washed ashore every morning. Have a proper waste and recycling program….its there Fiji!! Fine tune the dining experience, try an electronic bug light/zapper to control flies. And lastly this is a big No No , don’t have the gas and diesel storage next to the dining area as you can smell the fumes in the dining area, and don’t unload fuel drums into the water in front of the guest!!! For the price point it was good these are items that I believe should be corrected. My biggest like was the Fijian staff, their friendliness and easy going way and how much they embrace there culture!!
Stayed 12 nights in Feb 2024

10/10 Excellent

RAJIV

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity Island Resort gave us an unforgettable experience, which we could not have had anywhere, esp. staying away from the mainland. Being our first time in Fiji, we wanted to have an enjoyable Holiday and Serenity Island was perfect -- away from crowds and the daily hustle/bustle. The Booking was perfectly managed and the Trip to the Island was perfect. The Welcome at the Island was amazing and from the time we landed, we were made to feel like we were at home. We opted for the PalmView Bure. Although it was nice, clean and quiet, Beach Bure would have been a better option. There were plenty of activities around the Island and we stayed for 7 Nights and especially enjoyed the Turtle Feeding, Fish Feeding off the Island, Setting up the LOVO, Removing the LOVO, Volleyball with staff and the Coconut Demonstration and Tasting with Daniel. My Wife enjoyed her 5-6 days with an artistically hand-made Coconut Leaf Beach Basket, which sadly we could not carry back. The Food was amazing, and the portions were huge. We had gone for an All Inclusive Package and that was a good pick and it came with an excellent choice of drinks. Both the food and the drinks were presented nicely. There was a wide selection of dishes from the Menu and even after 7 days, we had more options we could have tried. The Beauty of the Island was mesmerizing and the sunset was divine. We thank all the Staff who went out of their way to make sure that our 25th Wedding Anniversary was memorable. "Sota Tale"
Stayed 7 nights in Feb 2024

8/10 Good

Michael Steven, Stittsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge potential and they are working on it. Can become second to none if put some work and management on it!
Stayed 6 nights in Feb 2024

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a great 3 night stay. Wasn’t bored, as I feared. Staff were very friendly and helpful. Food was generally OK, you wouldn’t go here for the cuisine , equally you wouldn’t not go here because of the food. Definitely recommend.
Stayed 3 nights in Feb 2024

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Enzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can't wait to come back to Serenity! We came with a plan to relax and rest for 5 days and let me tell you, we managed to achieve that and more. The room (5) was well equipped with a modern AC unit, a good ceiling fan and very close to the main ammenities in the hotel. The bed is excellent and the surrounding areas of the Bure are very quiet. The food was very good and fresh, the herb crusted fish was excellent. The restaurant runs in Fiji time so just relax while you wait for your meals. The best part of the hotel is no doubt the staff, all of them make you feel very welcomed and treat you like family. Special shout to Sami, Tua and the restaurant/ bar staff that always looked after us with a big smile. The whole island is a short 30 mins walk and the best beach is on the other side of it, where you will find yourself alone and relaxed. This place exceeded all expectations we had from it and cannot recommend it enough. Vinaka!

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
SUPERB SERVICE by ALL Serenity Team members! Mr. T.; Jamie the captain & Bolo are very helpful & very accommodating & great & understanding of what we need. Great work!& keep it up! :)
Stayed 3 nights in Jan 2024

4/10 Poor

Marcus

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jonathan Scott

Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Jan 2024

8/10 Good

Allison

Liked: Cleanliness, property conditions & facilities, room comfort
Found peace on Serenity Island
Beautiful little private island resort with a lot of heart. It could use a little TLC but it was a idyllic peaceful tropical beachfront getaway.
Stayed 3 nights in Jan 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully met expectations, perfect location, friendly staff, nice beaches, great daily activities.
Stayed 2 nights in Dec 2023

6/10 Okay

Heinrich

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything went really well and we enjoyed our stay... However we got billed twice ... We spelled the bill on the day of checkout and then a few days later we had another few hundred dollars taken off our account with no explanation and property is not responding.... This brough a damper on our experience.

8/10 Good

Philip Alexander

Travelled with family
Serenity Island is a great place for a relaxing holiday. Typically Fiji, staying at the island you camt help but relax. The resort has gone through some tough times i assume because of Covid however but presents well. We were unlucky to experience a triple generator failure which Ben the new Operations Manager found himself dealing with on the first day ! Despite the lack of power we still enjoyed ourselves and the staff went out of their way to make sure we had everything we needed. We look forward to heading back to Serenity next year to see how Ben’s plans have played out. Shout out to Sammy who supplied plenty of ‘energy’ to the resort !
Stayed 6 nights in Dec 2023

8/10 Good

sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for having us. Had a pleasant time and a great new year celebration. Thansk to the team.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Island Manager Ben made our stay Incredible. The Room with its private beach, step off Balcony onto the sand and a 12 meter walk to the water, absolutely divine. Ben personally took an interest in each aspect of all patrons stay to make everything run smoothly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity Island Resort is just right if you want a secluded and relaxing hideaway. The staff are genuinely kind and "make the resort" - hospitable, responsive to your needs and really do go out of your way to make the most of your stay. There was one restaurant providing a variety of foods and the view is absolutely stunning and the staff sings, providing insites to the Fiji culture . The salon services are quite good and personalized. Andi provides great massages, and her and Ro are very personable. If you want a rustic island hideaway with nice ammenities--this the place for you.

10/10 Excellent

Carole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property so much we extended our stay twice. You may notice another review from me regarding this wonderful spot. Food was amazing, loved the natural surroundings...no complaints.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at 4 different hotels while in Fiji and this was our favorite. While there was some damage and areas to fix up, this resort had all we needed. The beaches were the best we had during our visit and the food - nothing short of amazing. Each meal was deliciious. We took the all inclusive option which was well worth it. Thank-you Serentiy Island!
Stayed 1 night in Dec 2023

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to stay. Gorgeous coral reefs just steps from the ocean view rooms. Staff is very friendly and make you feel like family. I highly recommend Serenity Island
Stayed 2 nights in Dec 2023

8/10 Good

Jared

Travelled with family
Liked: Staff & service
This property is a great little island
Stayed 3 nights in Nov 2023

10/10 Excellent

eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The island is incredible. Coral is amazing for snorkeling and the beach is just perfect. The bure I had was a little dated- unit 2 with AC that didn’t really keep up. I think it’s designed to be open air with louvers on the sides of the room since that also let in the smoke from the neighbors. The staff are all very friendly and helpful. It was a short ferry ride with the south Sea cruise. The red speedboat was a good option for going back as well. It would be nice if they could be more eco-friendly with solar power instead of running the generator all day and burning trash. The incredible beach all the way around the island is the star of the show, none of the other stuff matters and I felt lucky just to experience the beauty.
Stayed 1 night in Nov 2023

10/10 Excellent

shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing resort where the friendly staff will do anything they can to make your stay the best you've ever had. Cannot find any fault. An unique island with very special people.
Stayed 14 nights in Nov 2023

8/10 Good

Andrea Esperanza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I recently had the pleasure of staying at Serenity Island Resort in Fiji and overall, I’d rate my experience a solid 4 out of 5. The standout feature for me was the incredible staff – genuinely friendly and always willing to go the extra mile to ensure a memorable stay. Their warmth and helpfulness truly enhanced the overall atmosphere. Moreover, I was impressed with the resort’s commitment to catering to dietary needs, particularly gluten-free options. As someone with dietary restrictions, I appreciated the effort they put into providing diverse and delicious gluten-free food choices. While the resort’s ambiance and amenities were commendable, a few minor improvements could elevate the experience further. Nonetheless, Serenity Island Resort is a tranquil haven with a staff that leaves a lasting positive impression, making it a great choice for a relaxing getaway in Fiji.

6/10 Okay

Kylie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The island itself is gorgeous and has so much potential. The reef surrounding the island is stunning and makes for easy safe snorkeling. The resort itself is in poor condition. From badly lit uneven paths, to peeling paint and limitied hot water. Water pressure? Non-existent. Beds? Like a concrete block. The best side of the island with sand and unlimited ocean views hasn't been developed. Most rooms front onto slippery rocky beachfront. The room was clean, stocked, and lovely when we arrived, but went downhill from there. We had a small bottle of milk for coffee when we arrived but though we finished it on the first day, we never got a restock. We had a Nespresso milk frother but no Nespresso machine. Instant coffee. Water is an upcharge. Flies, lots of them. Service is hit and miss. The staff is absolutely lovely but it doesn't seem like anyone really knows whats going on and nobody seems to be in charge. #1 rule of a resort is keep the guests tipsy and they'll forgive almost anything. Bar service is slow, and the drinks are inconsistent. Sometimes there's ice, sometimes not. The recipe changes from drink to drink and they are often out of key ingredients. One night we ordered drinks before dinner. Went the entire dinner service (painfully slow) with no drinks at the table. Ended up picking our drinks up at the bar 2 hours later. Mmmm, warm alcohol. /s One night we were given a menu, then the menu was taken and they forgot about us. There's more but character limit.
Stayed 6 nights in Nov 2023

4/10 Poor

Sanjeshni

Travelled with family
Liked: Cleanliness
Property itself is nice staff is nice but bit lost when u ask them something it takes long time for the response and also food is over priced and everything is cold by the time it gets to the guest and also the breakfast was cold too.
Stayed 2 nights in Nov 2023

10/10 Excellent

Oh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing environment, nice staffs, decent meals.
Stayed 3 nights in Nov 2023

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Serenity for a week and loved it! The island is beautiful and takes about 20 minutes to walk the full loop around. The small resort is relaxed and like one big family. The coral was alive (comparative to most places these days) and they have a lot of fish, snorkeling on the south side of the island was definitely the best. Although we also enjoyed the daily fish feeding boat drop off as well. The snorkelling gear looks fairly new so I think it has been replaced recently after the reviews. The staff were amazing, Sammy is the best front of house and has an infectious positive energy. He is such a fun person and remembers every single guests name - it's impressive! Sereana and the other lovely ladies in the restaurant were great too, always booking us the best table for dinner and ensuring our pre-ordered food arrived fairly quickly. Wathy and Solo kept us stocked up at the bar too! Dinner runs on island time and can take a while especially at busy times, be prepared for some wait times. The food can sometimes be a little inconsistent, we often ordered the same thing and got different variations each time - all nice though and the food was decent! We loved the evening singing every day and also the cultural show was impressive. The buffet dinners aren't quite a nice as the a la carte menu. The pool loungers are all fairly new. Our beach bure was great and looked like it had been recently renovated. A few tweaks needed to make it perfect!
Stayed 7 nights in Oct 2023

8/10 Good

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked all inclusive but they ran out of vodka on day one of our stay. Management was not able to restock even on third day so I paid for a bottle to be purchased from Nadi and sent to the resort so we can enjoy our favorite cocktails. It is not a up market resort but very simple and enjoyable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ayesha

Travelled with partner
Liked: Staff & service
It was amazing. Thank you to the staff for making our trip to Fiji unforgettable
Stayed 3 nights in Oct 2023

8/10 Good

JIENI

Liked: Cleanliness, staff & service, amenities
I chose to stay in this island this time, my second visit to Fiji. Very quiet and peaceful moment on the island, have spent 4 nights here, taking my time to just being relax, reading, dive in the ocean, swim, snorkelling and taking naps. Friendly staff especially the management team. Unfortunately, the food needs some improvement, inappropriate temperature especially dinner time. Otherwise, everything else was great!
Stayed 4 nights in Oct 2023

6/10 Okay

Clifford

Travelled with partner
Liked: Cleanliness, staff & service
Food was hit and miss manly cold and soggy.staff were great singing was awesome.Property was a bit tired. For the price.
Stayed 7 nights in Oct 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having just returned from our first visit to Fiji staying at Serenity Island I can only say what a wonderful relaxing time we enjoyed. The location is beautiful, and the beachfront bure that we stayed in and had everything we needed and when you stepped out of the door you were only metres from the water. Good menu selection and lovely Fiji singing welcome every evening. It’s worth noting that all inclusive does include both drinks and meals but only at meal time hours but definitely a worthwhile option. The Island is small but you are able to walk and/or kayak / paddle board around the whole island for free and provides a lovely relaxing pastime. The staff are what make this destination so good, from Captain Nemo, waiters, bar and kitchen staff, cleaners everybody who works there they work as a great team and make every guest feel welcome - nothing is too much trouble! Thank you to the whole Serenity Resort team for looking after us so well.
Stayed 7 nights in Sep 2023

8/10 Good

Leighton James

Liked: Cleanliness
The location is beautiful. The staff are lovely. The ocean is clean, clear and warm. The accomodation is fine - pleasant and clean. However the dining experience needs work - it's an easy fix but almost every guest had the same issue. It's a messy, disorganised, hectic, not that delicious (and quite expensive) palaver - every day. I don't want to moan - as I loved the place and location and my time here - but the dining experience could be fixed easily with some proper management and thent this resort would be first class and perfect. Once I accepted the food (breakfast and dinner) was going to be a daily dilemma, I enjoyed it all and it's worth it purely for the ocean, weather, kind staff and comfy beds.
Stayed 4 nights in Sep 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful island (pacific paradise) and great accommodation huts right on the beach, very peaceful. The people are very friendly. There is only one restaurant for all meals. Breakfast was standard international fair and the buffet was generally good, however many of the menu ordered meals and cocktails were very disappointing and expensive for Sydney prices ($35-$55 main meals Fiji dollars). Meals could take 1 to 1.5hrs to arrive at the table - Fiji time!
Stayed 8 nights in Sep 2023

2/10 Terrible

Leina

Disliked: Cleanliness, property conditions & facilities, room comfort
A major disappointment
I’m stunned at the number of positive reviews on this site about Serenity Island Resort. Based on these extremely misleading claims, I made the terrible mistake of booking there. It was a disaster. While the island itself is gorgeous, the “resort” is a major disappointment. The bures are poorly designed with a weird quarter step leading into the bathroom which is an accident just waiting to happen. We found tick like bugs in our bedding. The wooden walkways are poorly lit which makes night walking treacherous. The only option for food is the one restaurant with a limited menu and extremely questionable cleanliness. I felt so sorry for the employees - they were trying their best, but it felt like they knew they were on a sinking ship. I realize I sound like a lone disgruntled person, but please think long and hard before booking - and then book somewhere else.
Stayed 4 nights in Sep 2023

10/10 Excellent

Corina

Stayed 4 nights in Sep 2023

8/10 Good

Md Ziaul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice. Clean property and food was great. Maybe they could introduce a few other activities.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Amazing resort!
Stayed 2 nights in Sep 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful, private, and quiet. It is a piece of paradise you cannot find on the Fijian mainland. Lovely, helpful staff that make you feel at home. Be prepared to accept Fiji time and make sure they understand what you want. You will need to accept that the food is not a 5-star resort, the fish dishes being the best. Overall, we had a wonderful escapist stay.
Stayed 5 nights in Sep 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity Island Resort is a unique authentic resort for those wanting a bit of peace and quiet. The beach bures are great and the staff very friendly. The beaches are lovely and the snorkeling was awesome. The resort has daily activities
Stayed 5 nights in Aug 2023

10/10 Excellent

Carol, Harahan

Travelled with family
Liked: Cleanliness, staff & service
This not the run of the mill resort . It was just the ticket., staff was friendly and helpful. Really felt like we were in Fiji and not some big resort. The massage was amazing. Leave your watch at home " Sega na lega" No worries you're on Fiji time
Stayed 2 nights in Aug 2023
Response from Ezy on 15 Aug 2023
Big Bula Carol from your helpful & friendly staff at Serenity. Your Serenity Family have read your review & are very thankful for the perfect 5/5 score. They all agree with you when you when you are said "Really felt like we were in Fiji and not some big resort" Because Serenity is like coming to a private home/family & not a big fancy resort with nicer buildings with expensive equipment or furniture's. We are glad to hear you enjoyed your massage at our Senikai Spa & most importantly. It was good you relaxed & was on Fiji Time with a feeling of "Sega na Leqa" No worries or "Hakuna Matata" in Swahili. If you are ever in Fiji again please do not forget to come over for the day or another stay. We hope to see you again. Vinaka.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sam and the team were excellent hosts. The island is just 25min from Port Denarau on the islands own Red Speed Boat and excellent snorkelling just off the beach. 3 laps of the island’s internal track will bring up a 5km run. A most excellent stay. We loved being on Fiji time and taking it slow…
Stayed 3 nights in Aug 2023
Response from Ezy on 15 Aug 2023
Bula Craig. We are happy to note that overall you enjoyed your stay. Sam & your Serenity family are grateful for your great review with a perfect 5/5 score. It's great to hear you did 3 laps around the island through our lush tropical bush behind the resort. The team were smiling & happy to read that you enjoyed Fiji Time which meant to them that you had a relaxing no rush holiday. We hope to see you again some day. Vinaka.

10/10 Excellent

Faizal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic experience for our family staying here for 3 nights. from staff to food was really good.
Stayed 3 nights in Jul 2023
Response from Ezy on 15 Aug 2023
Bula Faizal. Thank you for the great review & perfect 10/10 score. Your Serenity Island Family were delighted to note that you & your family had a fantastic experience. The staff were also excited to read that you had a really good culinary experience & that our staff made you stay enjoyable as well. We hope you will visit us again in the future. Vinaka.

6/10 Okay

Bianca

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We absolutely loved the staff, they were friendly and helpful but that’s where it stopped. The rest was pretty poor- the food and drinks were not consistent and wernt good and a lot of the time were not able to be consumed (cocktails and food), the property was run down, rubbish piles all over the place, the fences were all down and could see staff washing hanging everywhere and broken trees, bushes and weeds etc all over the resort as well as old mattresses that we were told staff use. The sandy beaches in the marketing are no longer there or anything like the pics as the pics are outdated due to a storm a while back it’s all rocks now. I was made to feel stressed and upset on day one due to them not updating their system to us being all-inclusive and they kept telling me I wasn’t even after proof sent while standing there- eventually they accepted it but no apology given. I found the booking process stressful as the reservation team is not in the island so any info wanted was super hard to get. Was super disappointed no Fijian dances etc either as advertised. Apparently it has recently been taken over by new owners and according to some of the other guests who had visited previously it was not as good as it used to be. Shame as there is so much potential there. Would I stay again - absolutely not. We had a great time and loved our holiday but that was due to making the best of it and great company. Thank you to the staff for being so lovely ! You saved it.
Stayed 5 nights in Jul 2023
Response from Ezy on 9 Aug 2023
Bula Bianca. Thank you for the 3/5 score review.We are delighted to note that you loved the friendly and helpful staff.We are thank you for your feedback so we can improve in those area especially with the food and drinks. I guess we need to be consistent with the delivery of good food & that it is to be warm. We are sorry to hear that during your stay a lot of the time you were not able to be consume your cocktails and food. The resort had been closed for 2 years after only opening in 2019 so it has been hard to get the property back up to what it was especially with all that investment made before opening only to be sitting idle in the rain, sun & salty wind which has made the resort look run down. However Bianca we are restoring now that we have cash flow to renovate the property. Part of the renovation is rebuilding the fences with sticks from our natural tropical bush which is why at the clearing you saw rubbish piles is where this wooden sticks for fences were cut from. The fences are being rebuilt from the sticks in our back yard plus additional tall flowers/plants to create that wall so the staff could have more privacy in their staff village but most importantly to avoid in-house guests the staff sunning their beddings or their clothes on the line. The sand is coming back to the front of the resort with the consistent current we have been experiencing from the south of the island the issue of miscommunication with our reservations & reception team has been addressed & it will never happen again. Therefore, we are consistently double 5 days & 1 day checks on all bookings to double/triple check that all information/details of the reservations are up to date & confirmed. The Fijian dances happen but one’s a week – normally during the week either Friday & Saturday depending on occupancy when we have a lot of check out the day planned for the show. But we can change that, thank you pointing that out. We should be proud of our culture & share it with everyone every day when we can. Despite all our flaws I am glad you enjoyed your stay because of the staff. I shared your review with them & they were very happy to hear that they made your stay better overall. Please reconsider your decision to visit us again. Maybe come for a ½ or full day trip to the island when you are in Fiji again to decide for yourself that we have improved in all those weak area. Vinaka.