Exterior

Reviews of Boston Marriott Cambridge

4 out of 5
Boston Marriott Cambridge
Two Cambridge Center, 50 Broadway, Cambridge, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1004 reviews" "
Rating 8 - Good. 238 out of 1004 reviews" "
Rating 6 - Okay. 75 out of 1004 reviews" "
Rating 4 - Poor. 39 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Robert, Thank you for your review and all the fantastic things you had to say about the Boston Marriott Cambridge. Our location in the trendy Kendall Square provides an exhilarating stay combining unique shopping and eclectic dining! Thank you again for your feedback, and we look forward to your next visit.Jennifer PendolaGeneral Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
was great
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect spot! Only about a 12 minute drive from the Hynes Convention Center. Staff was excellent, super kind and efficient. Valet is 24 hour access and they are FAST with it!
Stayed 1 night in Mar 2024

6/10 Okay

Zamantha

Travelled with family
Liked: Staff & service
The hotel rooms were ok, parking situation is horrible valet is a bit expensive. Not like The pictures of outside, construction everywhere, not a lot of shopping or dining options. Elevators are creeeky, bathtub was like a regular apartment complex tub with peeling paint. But The food was amazing
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Zamantha, Thank you for sharing your thoughts with us. We were disappointed to read about the parking concerns you had. On your next visit, please know we will do our best to help you with this situation. Furthermore, we are sorry for your dissatisfaction with our elevators and bathtub. We will share your comments appropriately as we are always looking for ways to improve. On a positive note, it is nice to read you enjoyed the delectable food we serve. We are grateful for your feedback and hope to have another chance to provide you with the seamless stay you deserve. Jennifer Pendola,General Manager

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are comfortable. We had a club room which is nice because it’s high up and has a view and also gives access to free breakfast and other extras in the lounge. The staff in the lounge are very nice. The front desk staff wasn’t very welcoming or helpful (except one on departure). Strangely two of them did not know about the lounge access for club rooms. I also couldn’t extend my stay at the same rate so I went to another hotel very close that had a lot more charm.
Stayed 2 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Valerie, We are so pleased to read how happy you were with our relaxing accommodations and amenities. However, we apologize for the unpleasant experience that you had with some of our associates and we will share your concerns appropriately Thank you for reviewing your time at Boston Marriott Cambridge, and we hope to welcome you back soon for another enjoyable visit.Jennifer PendolaGeneral Manager

10/10 Excellent

pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient to subway, clean, nice restaurant and gym
Stayed 6 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Pamela, Thank you for staying at the Boston Marriott Cambridge. We are happy our location was convenient for your visit to our beautiful city's many attractions and that you loved our on-site restaurant and fitness center. We look forward to being the first hotel you think of on future trips to the area. Jennifer Pendola General Manager

10/10 Excellent

meenakshi

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great choice for business
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Kimberly, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Boston Marriott Cambridge. We look forward to your return and wish you all the best with your future travels. Jennifer Pendola General Manager

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
We really like our stay at the Marriott Cambridge, the only thing I found a bit over priced is the parking at 68$ USD/night.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tiago

Stayed 4 nights in Dec 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 stay! Lovely staff, everyone was super friendly and more than willing to go above and beyond if needed. Rooms were beautiful and clean, beds were super comfy. It was so good I ended up getting another night. Thank you for making this stay so pleasant for me and my family
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Renee, Thank you for staying at Boston Marriott Cambridge and sharing your comments. We are glad our associates took great care of you and that you enjoyed our comfortable accommodations and beds. We will share your kind words with our entire team for their well-done job. Thank you again, and we look forward to your next visit. Jennifer Pendola General Manager

10/10 Excellent

Darlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved My Stay Hete
Beautiful immaculate rooms. The hotel is perfectly located within walking distance of museums, Google, MIT, and restaurants. Staff VERY friendly and welcoming. I will come back here whenever I’m in town.
Stayed 1 night in Dec 2023

8/10 Good

Minoru

Stayed 1 night in Dec 2023
Response from General Manager on 23 Dec 2023
Dear Minoru, Thank you for sharing the nice rating about your experience at Boston Marriott Cambridge. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Jennifer Pendola General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Susan, We are thrilled you had an excellent stay at Boston Marriott Cambridge, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Jennifer PendolaGeneral Manager

10/10 Excellent

Meha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property provided a free umbrella to use during stay which was very much neededand appreciated!
Stayed 2 nights in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Meha, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Boston Marriott Cambridge, we invite you to come back and stay with us again whenever you are in the area. Jennifer Pendola General Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean
Stayed 2 nights in Dec 2023
Response from General Manager on 31 Dec 2023
Dear James, Thank you for sharing your excellent review of Boston Marriott Cambridge. We are thrilled to know you had a great stay, and that our well-maintained accommodations enhanced your visit. It was our pleasure hosting you, and we look forward to welcoming you back soon. Happy Holidays and Happy New Year!Jennifer PendolaGeneral Manager

8/10 Good

Gregory

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Su

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is a good place to stay
Stayed 2 nights in Nov 2023

10/10 Excellent

MAGDI, NEW MILFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Alok in the front desk was very pleasant and professional.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Magdi, We were pleased to read you enjoyed your stay at the Boston Marriott Cambridge. Thank you for recognizing our associate Alok and for your kind compliments. We will share your feedback with them as a reminder that their efforts do not go unnoticed. We appreciate having you as our guest and look forward to having the pleasure of welcoming you back soon.Jennifer PendolaGeneral Manager

10/10 Excellent

Karen

Stayed 2 nights in Nov 2023
Response from General Manager on 12 Dec 2023
Dear Karen, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your stay at Boston Marriott Cambridge and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Jennifer Pendola,General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An OKay Stay
I enjoyed my stay at the Boston Marriott. The people at the service des seemed to be in a hurry. The elevator floor always seem to be dirty - this was off-putting because it made me nervous about the possible state of my room. My room was nice and clean and everything worked. This is the first time I was asked to pay a fee for a higher floor.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023
Response from General Manager on 8 Dec 2023
Dear Kelly, Thank you for letting us know your visit to Boston Marriott Cambridge was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Jennifer Pendola General Manager

10/10 Excellent

Kevin

Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and cleanses
Stayed 2 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Luis, Thank you very much for choosing to stay at the Boston Marriott Cambridge. We are happy our location was convenient for your visit to our beautiful city's many attractions. We hope we will be the first hotel you think of on future trips to the area.Jennifer PendolaGeneral Manager

8/10 Good

Peng, Berkeley

Stayed 2 nights in Nov 2023
Response from General Manager on 6 Dec 2023
Dear Peng, We are happy you chose Boston Marriott Cambridge for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Jennifer Pendola General Manager

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
It's wonderful and easy access to MIT
Stayed 2 nights in Nov 2023
Response from General Manager on 11 Nov 2023
Dear Sherry, We are delighted we exceeded your expectations and that our proximity to MIT was perfect for your travel plans. Thank you for choosing Boston Marriott Cambridge, and we look forward to welcoming you again soon. Jennifer Pendola,General Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had very quick check-in and staff was very friendly. My room was well equiped (large refrigerator, plenty of towels) and it was spotless! Everything looks new in the bathroom. Very nice. Of note - I would be much happier if there was a real bar/restaurant on the property. The M Lounge is not enough for such a large hotel.
Stayed 2 nights in Nov 2023
Response from General Manager on 9 Nov 2023
Dear Patricia, Thank you for choosing Boston Marriott Cambridge and for taking the time to post a review. We are glad our associates exceeded your expectations and that you loved our well-appointed accommodations and all the amenities we offer. We value all your comments and look forward to serving you again soon. Jennifer Pendola General Manager

8/10 Good

Beng Chin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Stacee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great area!
Stayed 3 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Stacee, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Boston Marriott Cambridge.Jennifer PendolaGeneral Manager

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent
Stayed 2 nights in Oct 2023

6/10 Okay

Farah

Business traveller
Liked: Staff & service, property conditions & facilities
Freddy was wonderful! He made my late night check-in after a long flight seamless. I did stay at the hotel a week before and the cleanliness of the room my last stay was far better.
Stayed 1 night in Oct 2023

4/10 Poor

Elizabeth

Stayed 2 nights in Oct 2023

4/10 Poor

Oded

Stayed 1 night in Oct 2023
Response from General Manager on 29 Oct 2023
Dear Oded, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Jennifer Pendola,General Manager

10/10 Excellent

Megan

Stayed 1 night in Sep 2023

2/10 Terrible

Isabela

Stayed 2 nights in Sep 2023

8/10 Good

Colleen, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from General Manager on 6 Oct 2023
Dear Colleen, We are happy you had a lovely stay at Boston Marriott Cambridge. Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience. Jennifer Pendola General Manager

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it wasn’t great for what the room was. Parking was $50 a night , wifi $15 night and restaurant quite pricy. Staff was great and rooms were clean for sure.
Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Dear Karen, Thank you for reviewing your experience. We apologize for the concerns you endured in your guest room and regret your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you and are grateful for your patience. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Jennifer Pendola General Manager

10/10 Excellent

Harryette

Stayed 2 nights in Sep 2023

10/10 Excellent

charles

Stayed 1 night in Sep 2023

10/10 Excellent

Kristine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Safe, clean area right next to the train!
Stayed 3 nights in Sep 2023
Response from General Manager on 27 Sept 2023
Dear Kristine, Thank you for choosing the Boston Marriott Cambridge. We are happy our location was convenient for your visit to our beautiful city's many attractions and that you loved our clean property. We look forward to being the first hotel you think of on future trips to the area. Jennifer Pendola General Manager

10/10 Excellent

Brittany

Stayed 1 night in Sep 2023

8/10 Good

vivian

Travelled with group
Liked: Amenities, property conditions & facilities
wuiet
Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Dear Vivian, It is wonderful to know you enjoyed everything about your time at Boston Marriott Cambridge and that we exceeded most of your expectations. We strive to provide everything needed for the perfect stay. We appreciate your nice rating and look forward to you will be able to revisit us soon. Jennifer Pendola General Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 21 Sept 2023
Dear Nicholas, Thank you for the generous rating of Boston Marriott Cambridge. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to seeing you again on your next visit to the area. Jennifer Pendola General Manager

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility, but grossly overpriced
Stayed 4 nights in Sep 2023

10/10 Excellent

Shaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 18 Sept 2023
Dear Shaye, Thank you for such a generous rating of your stay at Boston Marriott Cambridge. We are glad you thoroughly enjoyed your experience with us, and we look forward to your next visit.Jennifer Pendola,General Manager

10/10 Excellent

Katharine

Stayed 1 night in Sep 2023
Response from General Manager on 17 Oct 2023
Dear Katharine, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Boston Marriott Cambridge.Jennifer PendolaGeneral Manager

10/10 Excellent

Monique, Brooklyn

Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 12 Sept 2023
Dear John, We are glad you enjoyed your time at Boston Marriott Cambridge. Thank you for your nice rating, and we look forward to your next visit. Jennifer Pendola General Manager

10/10 Excellent

Erica

Stayed 1 night in Sep 2023
Response from General Manager on 17 Oct 2023
Dear Erica, Thank you for your fantastic rating! We are pleased you chose Boston Marriott Cambridge for your time in the city and even more happy that we exceeded your expectations. We look forward to having you as our guest again soon!Jennifer PendolaGeneral Manager

2/10 Terrible

Daeyun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from General Manager on 10 Sept 2023
Dear Daeyun, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Jennifer PendolaGeneral Manager