Suite | Terrace/patio

Reviews of B&B Hotel Firenze Pitti Palace al Ponte Vecchio

4 out of 5
B&B Hotel Firenze Pitti Palace al Ponte Vecchio
Borgo S.Jacopo, 3/r, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 565 out of 1002 reviews" "
Rating 8 - Good. 335 out of 1002 reviews" "
Rating 6 - Okay. 65 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Curtis

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Pertaining to room 507: The Good: Fantastic location. Nice view. Room was clean and good housekeeping. The not so good: The coffee was undrinkable and the breakfast was inedible. Keeping in mind this is a large tourist hotel and the women’s servers were doing their best. Both mattresses were broken down and need to be replaced.
Stayed 4 nights in Mar 2024
Response from reception on 20 Mar 2024
Dear Curtis,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,B&B Hotels Italia

8/10 Good

Amy, Indian Head

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful, and as far as proximity to the major sites in central Florence, it can't be beat. The breakfast buffet offers abundant variety. I had stayed at this hotel a few times previously. Since being bought out by B&B Hotel, the locally crafted bathroom soaps, lotions, and hair products have been replaced with a singular bottle of "body and hair" wash. This was a downgrade. The rooms would benefit from additional window soundproofing. The hotel itself is very quiet, and you don't hear other rooms/guests, but the nighttime street noise is very loud, especially on the weekends.
Stayed 6 nights in Feb 2024
Response from reception on 24 Feb 2024
Dear Amy,thank you for sharing your impressions of your recent stay. We are glad that you appreciated our location, rooms and breakfast. We hope to welcome you back to our B&B Htel Pitti Palace very soon!Kind regards,B&B HOTELS Italia

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Pitti Palace was PERFECT for my week long stay in Florence. The location is amazing, right next to the Ponte Vecchio and walking distance to many sites like Boboli Gardens, the Uffizi museum, the Duomo, and many stores and restaurants. Their morning breakfast buffet was delicious and was always a great start to my day. I highly recommend this hotel and would definitely stay here again! Grazie!!
Stayed 6 nights in Feb 2024
Response from reception on 24 Feb 2024
Dear Marianne,we are pleased to read your very positive evaluation of your experience at the Pitti Palace. Thank you for choosing to stay at our hotel. Best regards, B&B HOTELS Italy

10/10 Excellent

WILLMARIE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To my surprise the location is perfect, you are right outside the ponte Vecchio bridge very accessible to all city landmarks. It feels so safe we went on a walk at 11 pm around the area.Their breakfast is a must specially if you are looking for a mix of local and American breakfast. Overall Ioved my stay there and I will considered for next time.
Response from reception on 20 Jan 2024
Dear Willmarie,we are pleased to read your very positive evaluation of your experience at the Pitti Palace. Thank you for choosing to stay at our hotel. Best regards, B&B HOTELS Italy

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are Amazing and hotel is clean close to everything. It is approx 18 min uber ride from the train station which is great as well
Stayed 1 night in Jan 2024
Response from reception on 13 Jan 2024
Dear William,we are glad to read you enjoyed your stay so much.We look forward to welcoming you back soon.best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Wonderful staff.
Stayed 1 night in Dec 2023
Response from reception on 7 Jan 2024
Dear Guest, we thank you for taking time to review your recent stay with us.We look forward to welcome you back soon.best regards

8/10 Good

Chin-Ru

Stayed 2 nights in Nov 2023
Response from Elisabetta on 25 Dec 2023
Dear CHin, thanks for taking time to review your recent stay.We look forward to welcoming you back soonbest regards

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Dear Adam,thank you very much for taking the time to leave a review about the B&B Hotel Pitti Palace. We hope to welcome you back in Florence very soon!Sincerely,B&B HOTELS Italia

10/10 Excellent

Patty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute reservation
Booked this hotel last minute - loved it! Great location, clean, nice hotel and loved the rooftop restaurant. They even gave us a breakfast bag to go since we had a early morning flight. Excellent customer service. Highly recommend!! Will definitely stay here again!
Stayed 1 night in Oct 2023
Response from elisabetta on 5 Oct 2023
Dear Patty, we are so glad to read you enjoyed your stay.We look forward to welcome you back soon.best regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place Great location and nice staff
Stayed 1 night in Oct 2023
Response from Betta on 4 Oct 2023
Dear David,we are pleased to read your very positive evaluation of your experience at the B&B Pitti Palace Thank you for choosing to stay at our hotel. Best regards, B&B HOTELS Italy

10/10 Excellent

Marilena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience in this beautiful hotel located right in Pontevecchio! Rooms were meticulously clean and service at front desk was nothing short of spectacular! Alessandro helped so much with suggestions for local restaurants (non-touristy) and jewellers!! Top notch all the way. This hotel deserves 10 stars!!!!
Stayed 1 night in Aug 2023
Response from elisabetta on 20 Aug 2023
Dear Marilena, thank you so much for your review,we are so glad to know your stay was amazing.We look forward to welcome you back soon.best regards

10/10 Excellent

Nelva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Roberto on 4 Aug 2023
Dear Nelva,Thank you very much for your nice review.We are really glad to know you enjoyed your stay with us and look forward to welcome you back soon.Best regards from our Staff

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth your money
I’m not sure how in the world this hotel got its 4 stars. The hotel was in a very poor and old condition. The hotel walls were all eroded. The bed linens were not at all clean and practically yellow in color. I sincerely feared for bedbugs when sleeping. What angers me the most is how much I paid for this hotel. Definitely did not live up to my expectations.
Stayed 2 nights in Jul 2023
Response from Roberto on 27 Jul 2023
We are really sorry to read your review and we took note of all your suggestions.We hope to accomodate you inf uture in order to leave a 100% positive feedback.Best regards

10/10 Excellent

REGINA

Stayed 3 nights in Jul 2023
Response from ROBERTO on 28 Jul 2023
Dear REGINA,Thank you very much for your nice review.We are really glad to know you enjoyed your stay with us and look forward to welcome you back soon.Best regards from our Staff

10/10 Excellent

Emmett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location! I highly recommend!
Stayed 5 nights in Jul 2023
Response from Roberto on 27 Jul 2023
Dear Emmett,Thank you very much for your nice review.We are really glad to know you enjoyed your stay with us and look forward to welcome you back soon.Best regards from our Staff

10/10 Excellent

Kristyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Elisabetta on 25 Jul 2023
thanks for your feedback.

8/10 Good

Mike and Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally convenient, air-conditioned and nice breakfast area
Stayed 2 nights in Jul 2023
Response from Roberto on 21 Jul 2023
Dear Mike and Denise,thank you very much for your nice review.We are really glad to know you enjoyed your stay with us and look forward to welcome you back soon.Best regards from our Staff

4/10 Poor

Anne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I and my travel companions like the location of BB. We were very dissatisfied with the room and hotel condition. I took photos of dirty stained floors and carpets, smudged windows, a hairdryer from the year of the flood, ripped/torn upholstery, empty hair body wash the smelled like institutional soap, mildewed tub and shower curtain, artwork that was coming apart in the frame, hung over the bed
Stayed 2 nights in Jul 2023
Response from Elisabetta on 18 Jul 2023
Dear Anne, we are really sorry to read your review and we took note of all your suggestions.We hope to accomodate you inf uture in order to leave a 100% positive feedback.best regards

4/10 Poor

Shireen

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Elisabetta on 18 Jul 2023
Dear Shireen, thanks for your feedback.we look forward to welcome you back in future.best regards

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness
The stay was a little rough. The location of the hotel was amazing. About a 15-minute walk to all the main tourist activities and right on the old Florance bridge. Before we arrived I emailed the hotel requesting that they have the three individual beds set up. Upon arrival, they informed me that they had not set up the beds in that manner despite having received the email request. They then said, it was too late now and it will just need to be done tomorrow. I then inquired about the upgrade that Expedia VIP members receive to which he said, “We don’t have anything” so I decided to call it a night and wake up to their breakfast. The female working the breakfast was very nice but unfortunately, the breakfast was not. After a really long day, we headed back to the hotel where I could not get one single English or Spanish TV channel. No Netflix, no YouTube, nothing. I realize I’m in a foreign country but in all my extensive travels, I’ve never stayed anywhere that didn’t at least include one. I called and his response was, “maybe there’s something wrong" but they never fixed the Netflix option or limited channels during the remainder of my stay. In a nutshell, the location is the best part of the hotel. The restaurant is lacking, the service is inconsistent (sometimes friendly & welcoming while other times they acted annoyed by answering yet another tourist question).
Stayed 3 nights in Jun 2023
Response from Roberto on 13 Jul 2023
Dear Sandra,thank you very much for your nice review.We apologize for the inconveniences but we inform that the Expedia VIP programs forsee a bottle of red wine only.Anyway we thank you for the suggestions that we are going to introduce soon.Se we hope to ahve another chance to welcome you to spend a 100 % positive stay with us best regards

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply perfect.
What a magnificent stay, from the reception, restaurant and cleaning staff everything was so well thought out and we felt very comfortable and looked after. The location is simply perfect and this hotel is well recommended. Thank you.
Stayed 7 nights in Jun 2023
Response from elisabetta on 12 Jul 2023
Thank you very much for your review of your stay with us!We are very pleased to see that you enjoyed our location and took note of your suggestionsSo we are looking forward to welcome you soon again and in the meanwhile we remain withBest regards from all our staff

10/10 Excellent

Jo Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this place. Stayed here many times. It’s perfect. Great rooms and breakfast terrace great lication
Stayed 2 nights in Jul 2023
Response from Elisabetta on 10 Jul 2023
Dear Jo Ann, we really thank you for your feedback and look forward to wekcome you back soon.best regards

10/10 Excellent

Bryant

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Hotel was in a great area nearby shopping and dining. The Lobby area was very clean but our room had an awful musty smell. The tile in the shower had mold in the grout areas and the emergency pull cord in the shower had mold growing on it.
Stayed 1 night in May 2023
Response from Roberto on 6 Jun 2023
Dear Bryant,thank you so much for your beautiful review!We are really glad to know that you enjoyed your stay with us especilly for our great location. We took also note of your suggestions and we assure that we've already scheduled some rennovations soon.So we look forward to welcome you back soon.Best regards

10/10 Excellent

Catherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was spectacular! Perfect spot for seeing the sites in Florence. The rooms were clean, comfortable and spacious!
Stayed 3 nights in May 2023
Response from Roberto on 29 May 2023
Dear Catherine,thank you so much for your nice review.We are really glad to know you enjoyed your stay with us especilly for our spectacular location and for our cleanand comfortable rooms.Se we look forward to welcome you back soon.Best regards

8/10 Good

Elaine

Stayed 3 nights in May 2023
Response from Roberto on 5 Jun 2023
Dear Elaine,thank you very much for your nice review.We are really glad to know you enjoyed your stay with us and look forward to welcome you back soon.Best regards from our Staff

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Overall it is a great location. The suggested parking station was full and alternates were not provided - booked a close parking station. The hotel did not indicate that we had to drive through a pedestrian only area to get to the hotel parking. Need better instructions and alternate parking stations in the area. It was extremely busy at Easter - so not so easy.
Stayed 2 nights in Apr 2023
Response from Roberto on 28 Apr 2023
Dear Michael,thank you very much for your nice review.We are really glad to know you enjoyed your stay with us and look forward to welcome you back soon.Best regards from our Staff

10/10 Excellent

Jose Alberto, Hackensack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience here was absolutely perfect in every single aspect, from the staff to the amenities, all perfect!
Response from elisabetta on 23 Apr 2023
Dear Jose,thank you so much for your nice review. We are really glad to know you enjoyed your stay with us and look forward to welcome you back soon. best regards

10/10 Excellent

Ruth M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Roberto on 24 Apr 2023
Dear Ruth,We thank you very much for your nice review. We are really glad to know you enjoyed your stay with us and look forward to welcome you back soon. best regards

6/10 Okay

Elizabeth

Stayed 6 nights in Mar 2023
Response from Roberto on 26 Apr 2023
Dear Elizabeth,thank you very much for your nice review.We are glad to see you enjoyed your stay with us and look forward to welcome you back soon. best regards

8/10 Good

Heather

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from elisabetta on 23 Apr 2023
Dear Heather,thank you so much for your nice review. We are really glad to know you enjoyed your stay with us and look forward to welcome you back soon. best regards

10/10 Excellent

Chris

Stayed 3 nights in Mar 2023
Response from Roberto on 30 Mar 2023
Dear Chris,Thank you very much for your wondelful review of your stay with us!We are pleased to see that you enjoyed our hotel in all respects.So we can't wait to welcome you again and in the meantime we offer youBest regards from all our staff

4/10 Poor

Barry

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is centrally located, but there's a lot of noise. They advertise nearby parking. Good luck finding a place a km away and on narrow streets. The staff seems too accustomed to tourists. They are rude.
Stayed 2 nights in Mar 2023
Response from Roberto on 29 Mar 2023
Dear Barry,we are surprised to see your review on your stay with us as you didn't show up the day of arrival.So we'll ask to Expedia to remove your review.We stay at your disposal for any clarification you may need and remain withKind regards

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the Ponte Vecchio. Great reception desk staff. Breakfast room has wonderful view of the Duomo. Hallways a bit worn but the room was nice and well serviced. I'd go again.
Stayed 3 nights in Mar 2023
Response from elisabetta on 11 Mar 2023
Dear Bruce, we are really glad to know you enjoyed your stay.We look forward to welcome you back soon.best regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really great. It wasn't just the continental breakfast most hotels provide when they say "breakfast included." There was a big variety of food, as well as great service. In addition, the location was beautiful. It's within walking distance of everything--museums, shopping, and beautiful views. The staff was super helpful, and overall this hotel was a great value.
Stayed 4 nights in Feb 2023
Response from elisabetta on 1 Mar 2023
Dear Susan, thanks for your feedback!we aer happy to know you enjoyed your stay.We look forward to welcome you back soon.best regards

10/10 Excellent

Gethin Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb and attentive staff, great and convenient location.
Stayed 7 nights in Feb 2023
Response from elisabetta on 28 Feb 2023
Dear Mr Blake, thanks for youe feedback.We are really glad to know you enjoyed your stay and look forward to welcome you again.best regards

10/10 Excellent

Brigit

Stayed 1 night in Feb 2023
Response from elisabetta on 28 Feb 2023
Dear Brigit,thanks for youe feedback.We are really glad to know you enjoyed your stay and look forward to welcome you again.best regards

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat it for price and location
This a great hotel just adjacent to the Ponte Vecchio. All of Firenze's greatest attractions are in easy walking distance, and we walked to them all. The staff is very friendly and helped me print tickets for our tours and provided clear walking directions. The breakfast was great, with a stunning view. The room was great for our family with a private area for everyone. I would highly recommend.
View from breakfast / restaurant area.
Stayed 2 nights in Dec 2022
Response from Roberto on 11 Jan 2023
Dear Anthony,Thank you so much for your wonderful review of your stay with us!We are very pleased to see that you liked our hotel from all points of view, especially for the ideal location, our kind and helpful staff, the excellent breakfast with a view and the comfortable room.We look forward to welcoming you again soon and in the meantime stay withBest regards from all our staff

8/10 Good

Jania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent!
Stayed 1 night in Jan 2023
Response from Elisabetta on 8 Jan 2023
Dear Jania, thank you so much.we are glad to read you enjoyed our central location.Hope to welcome you back soon.best regards

10/10 Excellent

Douglas, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right at the end of the Ponte Vecchio, with great staff! Enjoyed breakfast with cappuccinos on their rooftop breakfast room with views of Florence and part of Boboli Gardens.
Response from Elisabetta on 3 Jan 2023
Dear Douglas,thank you for your review. We are happy that you enjoyed your stay in our hotel and we met your expectations. We hope to see you soon to welcome you again. Best regards

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff responsiveness so perfect. What a great team.
Response from Elisabetta on 3 Jan 2023
Dear Michael,thank you for your review. We are happy that you enjoyed your stay in our hotel and we met your expectations. We hope to see you soon to welcome you again. Best regards

10/10 Excellent

Jacob, Ogunquit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has great location, very clean,great free breakfast , wlaking distance from all tourist attractions...hotel dosnt have parking so you need to pay additional but parking garage is walking distance from hotel!
Response from Elisabetta on 3 Jan 2023
Dear Jacob,thank you for your review. We are happy that you enjoyed your stay in our hotel and we met your expectations. We hope to see you soon to welcome you again. Best regards

10/10 Excellent

Alla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, great view!
Response from Elisabetta on 3 Jan 2023
Dear Alla, thanks for your feedback.We hope to welcome you back soon.best regards

8/10 Good

Janice

10/10 Excellent

Wilson, northlake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and close to everything. Beds very comfortable bottle of wine was a nice touch and breakfast was great
Response from Elisabetta on 3 Jan 2023
Dear WIlson, thank you so much for your nice review, we are happy that you enjoyed your stay and look forward to welcoming you back . best regards

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located property, everything was clean and nice! Well maintained.
Response from Elisabetta on 3 Jan 2023
Dear Alberto,thank you so much for your nice review, we are happy that you enjoyed your stay and look forward to welcoming you back . best regards

8/10 Good

Grygorii, San Jose

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location, nice and friendly staff, welcome gift bottle of Cianty - all good stuff. Things that could be better: small/cheap choice of tea/coffee, only paper cups, no glass or ceramic, no bottle opener, room could be a bit noisy from nouse outside.
Stayed 3 nights in Nov 2022
Response from Elisabetta on 3 Jan 2023
Dear Grygorri,thank you for your review. We are happy that you enjoyed your stay in our hotel and we met your expectations. We hope to see you soon to welcome you again. Best regards

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location and great service. The room was really big and the restaurant and bar were great. For location alone I’ll be back but the awesome service and staff are great bonuses!
Stayed 1 night in Nov 2022
Response from Elisabetta on 3 Jan 2023
Dear Nichole,thank you for your review. We are happy that you enjoyed your stay in our hotel and we met your expectations. We hope to see you soon to welcome you again. Best regards

8/10 Good

Chaoying, freehold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convince to every where. Good location and friendly staffs. Clear room
Stayed 2 nights in Nov 2022
Response from Elisabetta on 3 Jan 2023
Dear Chaoying, thanks you for your positive feedback.We hope to welcome you back in future.best regards

10/10 Excellent

jeffrey

Stayed 2 nights in Nov 2022

8/10 Good

Mychelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, extremely helpful staff, very comfortable room. The view from the rooftop restaurant was lovely.
Stayed 1 night in Nov 2022
Response from Elisabetta on 3 Jan 2023
Dear Mychelle, thank you for your review. We are happy that you enjoyed your stay in our hotel and we met your expectations. We hope to see you soon to welcome you again. Best regards