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"Air conditioning through out the hotel was freezing. We tried setting our room at 22deg ( they had 18) but it was very poor and took a day to get to 21deg. "

"Very conveniently located. Great price and staff super friendly. Room is very nice. Bed in the room was very firm which I don’t love but not so much I wouldn’t stay there again. Overall great value. "

"Fantastic room with great views of city. The location is a little away from the main areas in the evening and the area is a bit rough at nights"

"The hotel is right in the heart of Queen Street Mall, and everything you need is just a few minutes’ walk away — very convenient!You can park your car at the Uptown shopping complex or use the hotel’s valet parking. The staff are friendly and will park your car for you. Best of all, if you park at Uptown, the hotel offers a discount on the parking ticket.I loved the comfy bed, and having breakfast by the window at Lennard’s restaurant while looking out onto the street was a great way to start the day.I really enjoyed my stay at the Hyatt Regency and will definitely be back! "

"Room was nice and good view, but small for multiple people"

"Great location. Spotlessly clean...great room. Great breakfast selection & lovely staff. "

"Clean room"

"Room is big but old especially the toilet. No complimentary water for entry room. Location is decent, walkable 10mins to main street. Parking ample space. All tap leaking water slowly even when fully closed, the tap and the bathtub. Then even the toilet bowl was leaking water so it couldn't be flushed anymore. Made a complaint to front desk and they shifted us to a new upgraded room and mentioned waiver on carpark. Had to repack and upgraded room was pretty much the same except higher floor and the toilet seems newer. However instead of bathtub, it is now a shower only. Shower water temperature fluctuates greatly. Next day front desk said no carpark waiver and had to check with multiple people to verify our issues. They asked questions like what issue we faced and what time we changed our room. Information like these could be easily found within their system like when key card was issued. In the end it was eventually waived but it was toned and worded in a way that they did a one time special exemption for us and we should be grateful. Horrible experience and if it was such a big deal, don't offer such things in the first place. "

"My children loved it "