Blue Lagoon Hotels, Miami

"Nice clean and friendly staff."

"was great but staff gave misinformation about taxi to ship port"

"Very nice hotel for a great price. "

"Rooms seemed clean but worn. "

"The hotel was clean. The one front desk lady continuously rolled her eyes everytime we talked to her, she was very arrogant and rude. The property had no ice machine, we were told we had to walk next door to “taco taco” or walk to “Maxine” next door to get ice. If you wanted to use the pool you had to walk next door on either side to use those buildings pools. Our hotel room was very small. There was no mini fridge or microwave. It was a very basic room- just a bed, small dresser, tv and a bathroom. Online it’s advertised that there’s a pool and bar etc. - again you have to walk next door for any of those things. When we got to the hotel they charged an additional $136 that you don’t get back on top of the deposit, they did not disclose this until we were at hotel. "

"Rooms great, service less so. Housekeeping inconsistent, valet parking terribly slow and expensive. Staff mostly indifferent apart from one chap around the pool. They could make a lot more money if they focused on their customers."

"My toilet was clogged during my stay and the pictures oversold the hotel. "

"Disappointing Poor customer service, overpriced all around from restaurants to services - doesn’t justify the ranking & prices"

"Awesome location and experience. "