Bar (on property)
Check availability

Reviews of Mercure London Bloomsbury

4 out of 5
Mercure London Bloomsbury
130-134 Southampton Row, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 322 out of 1000 reviews" "
Rating 8 - Good. 433 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Niki

Friendly service, great breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Juanita

Travelled with partner
The property is small and average
Stayed 4 nights in Mar 2024
Response from Tanya on 10 Apr 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,Tanya

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities
Internal room with a small skylight, lights for exit so bright you could read. Light from under doorway on all night. Bed good, tea and coffee good, breakfast really nice.
Stayed 1 night in Mar 2024
Response from Tanya on 10 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,Tanya

6/10 Okay

Karen

Stayed 1 night in Feb 2024
Response from adriana on 23 Mar 2024
Thanks for staying with us.We appreciate your rating :)Kindest Regards , Adriana

8/10 Good

Gabriela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location is central and safe. The room was clean, quiet, and comfortable. We arrived in the evening and the staff at the reception desk was not too friendly. The staff we met as we checked out in the morning was nice.
Stayed 1 night in Feb 2024
Response from Tanya on 23 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Tanya

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with comfortable beds and good breakfast
Stayed 1 night in Feb 2024
Response from adriana on 14 Feb 2024
Hi Linda, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. Sincerely, Adriana

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from adriana on 14 Feb 2024
Dear Simon, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel.Sincerely, Adriana

4/10 Poor

Elias

Stayed 3 nights in Jan 2024
Response from adriana on 23 Mar 2024
Thanks for staying with us.We appreciate your rating :)Kindest Regards , Adriana

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Tanya on 26 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Mercure London Bloomsbury.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future.Yours sincerely,Tanya

10/10 Excellent

Helen

Stayed 1 night in Jan 2024
Response from Tanya on 26 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Mercure London Bloomsbury.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future.Yours sincerely,Tanya

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location, clean hotel, friendly and efficient staff. Tiny room with smallest bathroom ever.
Stayed 1 night in Jan 2024
Response from Tanya on 13 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Mercure London Bloomsbury.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future.Yours sincerely,Tanya

10/10 Excellent

Neil

Travelled with family
Liked: Property conditions & facilities, room comfort
The hotel staff were very friendly and helpful. My wife was feeling unwell on our day of departure and they extended our check out until 4pm
Stayed 3 nights in Jan 2024
Response from Tanya on 10 Jan 2024
Dear Guest,We very much appreciate your comments regarding your recent stay at Mercure London Bloomsbury. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again.Yours sincerely,Tanya

6/10 Okay

Ramin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok at best
Lady that checked us in was super nice and let us check in early. The king bed was uncomfortable and uneven (2 x singles pushed together) so really wasn’t ideal. TV would work only after resetting the power every time you wanted to use it.
Stayed 3 nights in Dec 2023
Response from Tanya on 10 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Tanya

2/10 Terrible

Vicki

Business traveller
Disliked: Cleanliness, room comfort
Bitten by bugs during sleep - avoid!!!
I was bitten twice by something whilst sleeping at the Mercure hotel. My colleague found an insect of some form burrowing into the mattress in her room. The mattresses and pillows are not clean under the sheets at all. I would never stay here again and have used indorex on everything in my case on returning home to prevent spread of bedbugs.
Stayed 1 night in Dec 2023
Response from adriana on 28 Dec 2023
Hello Vicki, Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Could you please also provide us the room number yiu were in?All the best, Adriana

8/10 Good

Gemma

Liked: Cleanliness, staff & service, room comfort
Staff were friendly, room was clean and comfortable bed. Strange corner room where you literally had to roll over the bed to get to the tea/coffee making facilities as no access around the bottom of the bed, but for 1 night as a solo traveller it was fine.
Stayed 1 night in Dec 2023
Response from Tanya on 14 Dec 2023
Dear Guest,Thank you for sharing your experience and we look forward to warmly welcoming you again to Mercure London Bloomsbury in the near future.Yours sincerely,Tanya

6/10 Okay

Sara

Travelled with group
Liked: Cleanliness, staff & service
Staff and cleaner were 10 out of 10 . The twin room was small and did not seem like a 4 star hotel room . The furnishings and desk, wardrobe were dated and dark . The bathroom was better except for the shower screen not being wide enough and so soaked part of the floor and no additional hand shower . Radiator had rust on and the windows did not close properly so let in cold air and noise . No mini fridge . Did have ironing board and iron & hairdryer
Stayed 1 night in Dec 2023
Response from Tanya on 14 Dec 2023
Dear Guest, I would like to thank you for having chosen us during your last stay in London.Thank you for sharing your experience and we look forward to warmly welcoming you again to Mercure London Bloomsbury in the near future.Yours sincerely,Tanya

10/10 Excellent

Jenna

Stayed 3 nights in Nov 2023
Response from adriana on 9 Dec 2023
Hi Jenna, Thanks for your feedback.We hope to see you soon :)Kindest Regards , Adriana

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from adriana on 9 Dec 2023
Hi Sarah , Thanks for your feedback.Hope to see you soon again :)Kindest Regards , Adriana

2/10 Terrible

Craig

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Booked a double room!!! only to be given a small double ???? (large single) went to ask about it and said it’s a double but it is a small double!!!! So had to pay extra for a double bed, stayed in many a Mecure hotel, never again!! Absolutely ridiculous to be given a small double or LARGE SINGLE for two people.
Stayed 1 night in Dec 2023
Response from Adriana on 9 Dec 2023
Hi Craig , Thanks for your feedback.I have check-ed your booking and you have stayed in a standard double room , therefore the room was not chnaged for you that is what you have booekd with us.I hope you will find this reply helpful.I am sorry the hotel didn't met your expections. Kindest Regards, Adriana

6/10 Okay

Caroline

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from adriana on 22 Nov 2023
We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Adriana

10/10 Excellent

sarah

Stayed 3 nights in Nov 2023
Response from adriana on 22 Nov 2023
We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Adriana

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Small but perfectly formed room. Really quiet considering the London location and the bed was sooooo comfortable. The lady who checked us in was lovely and welcoming.
Stayed 1 night in Nov 2023
Response from Magda on 20 Nov 2023
Dear Samantha, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magda

6/10 Okay

Adrian

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Very basic, not sure I'll stop again.
Stayed 1 night in Nov 2023
Response from adriana on 18 Nov 2023
Hi Adrian, Thanks for your feedback. I am sorry that you was not happy with your stay and I hope maybe in the future you will change your mind and visit us again. Kindest Regards , Adriana

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice hotel, only problem room was very small, but good besides.
Stayed 4 nights in Nov 2023
Response from adriana on 18 Nov 2023
Hi Shirely, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback.I hope to see you soon again :)Kindest Regards , Adriana

6/10 Okay

Gillian

Liked: Cleanliness, staff & service
Disliked: Room comfort
While the room was clean and tidy and the staff we met were pleasant, the quity of sleep was terrible. Please for the sake of everyones backs, change the matress and pillows in room 708. I paid alot of money and would have expected a good nights sleep
Stayed 3 nights in Nov 2023
Response from adriana on 18 Nov 2023
Hi Gillian , We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. I am sorry that you did not find the beds comfortable. All the best , Adriana

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff...good location
Stayed 2 nights in Nov 2023
Response from Tanya on 9 Nov 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely,Tanya

10/10 Excellent

Nigel

Stayed 1 night in Nov 2023
Response from Tanya on 9 Nov 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely,Tanya

10/10 Excellent

Donal

Stayed 1 night in Nov 2023
Response from Tanya on 5 Nov 2023
Dear Guest,Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tanya

10/10 Excellent

Anna

Stayed 1 night in Nov 2023
Response from Tanya on 4 Nov 2023
Dear Guest,Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanya

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from adriana on 30 Oct 2023
Hi Ronald, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriana

10/10 Excellent

Dori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the friendly staff, they treated me with such kindness. They chatted with me and told me about all about different places. I would for sure stay there again.
Stayed 3 nights in Oct 2023
Response from adriana on 30 Oct 2023
Hi Dori, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriana

4/10 Poor

Maciej

Stayed 1 night in Oct 2023
Response from adriana on 30 Oct 2023
We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Adriana

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, I would stay again!
Close to everything! The staff was extremely friendly, the room, although very small, was comfortable & clean.
Stayed 4 nights in Oct 2023
Response from Tanya on 26 Oct 2023
Dear Guest,Thank you for sharing your experience. We are glad that you enjoyed your stay and we hope your next visit will be as pleasant as the previous one.Sincerely,Tanya

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Adriana on 18 Nov 2023
Hi Michael, Thanks a lot for the feedback :)All the best

10/10 Excellent

Gwenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in London. Great location for getting to and from Heathrow plus getting around the city. Definitely would recommend.
Stayed 5 nights in Oct 2023
Response from Tanya on 26 Oct 2023
Dear Guest,Thank you for sharing your experience. We are glad that you enjoyed your stay and we hope your next visit will be as pleasant as the previous one.Sincerely,Tanya

10/10 Excellent

Judith, Geneva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful from our first steps in the door. Needed a room change and they were efficient and accommodating. Breakfast option was wonderful, with a wide variety of fresh items quickly refilled as they were consumed. Location was convenient to a variety of transportations, dining and shopping options and activities.
Stayed 8 nights in Oct 2023
Response from adriana on 18 Nov 2023
Hi Judith , We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback. I will share your comments with the team that will make everyone happy and proud.Thanks for staying with us and I hope we will see you again :)Kindest Regards , Adriana

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from adriana on 22 Oct 2023
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Adriana

8/10 Good

German

Stayed 4 nights in Oct 2023
Response from adriana on 22 Oct 2023
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Adriana

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from adriana on 19 Oct 2023
We appreciate your comment regarding your stay at the Mercure Hotel. Thank you again for sharing your experience. Sincerely, Adriana

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from adriana on 19 Oct 2023
We appreciate your comment regarding your stay at the Mercure Hotel. Thank you again for sharing your experience. Sincerely, Adriana

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and great location
We had a great stay! Hotel was clean and staff was friendly. They had adapters we were able to borrow and they helped us get ice to keep my baby’s milk cool during our stay. Room was small, but what we expected. Also fantastic location - we had a lovely afternoon tea around the corner at the Montague on the gardens.
Stayed 4 nights in Sep 2023
Response from Tanya on 12 Oct 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tanya

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Tanya on 10 Oct 2023
Dear Guest,Greetings from Mercure London Bloomsbury!I would like to thank you for having chosen us during your last stay in London, as well as, for the the time you spent on sharing your feedback.We very much look forward to warmly welcoming you again to Mercure London Bloomsbury.Kind Regards,Tanya

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was very small.
Stayed 3 nights in Oct 2023
Response from Tanya on 10 Oct 2023
Dear Guest,Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tanya

10/10 Excellent

Lindsay

Stayed 1 night in Oct 2023
Response from Tanya on 10 Oct 2023
Dear Guest,Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tanya

10/10 Excellent

Mervyn

Stayed 3 nights in Sep 2023
Response from adriana on 30 Oct 2023
We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Adriana

6/10 Okay

Simanta

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Smaller room for two person. I expected bigger rooms. The room should have the necessary items (eg Dental kit) in the room. Its annoying to ask for this items each time. Room service is good.
Stayed 4 nights in Sep 2023
Response from Magda on 18 Sept 2023
Dear Simanta, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Magda

10/10 Excellent

Kay

Stayed 1 night in Sep 2023
Response from Magda on 22 Sept 2023
Dear Kay, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely,Magda

8/10 Good

Nick

Business traveller
A comfortable stay. Basic but clean, convenient and staff helpful and friendly.
Stayed 1 night in Sep 2023
Response from Tanya on 11 Sept 2023
Dear Mr. Rooker,We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,Tanya

10/10 Excellent

MARIZA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is very good. I will can back.
Stayed 3 nights in Aug 2023
Response from Magda on 29 Aug 2023
Dear Mariza, We very much appreciate your comments regarding your stay at the Mercure London Bloomsbury Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magda

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely staff .
Stayed 1 night in Aug 2023
Response from Magda on 29 Aug 2023
Greetings from Mercure London Bloomsbury!Firstly, I would like to thank you for having chosen us during your last stay in London, as well as, for the time you spent on sharing such a lovely opinion.It is a great pleasure to ensure that your stay in our hotel has been as nice as described. I will share it with the rest of the team who is always making their best to exceed our customers' expectations.We are looking forward to welcoming you back in a near future.Sincerely,Magda