Lobby sitting area

Reviews of Quality Inn & Suites Bedford West

2.5 out of 5
Quality Inn & Suites Bedford West
911 Constitution Avenue, Bedford, IN

Reviews

6.8
Rating 10 - Excellent. 137 out of 609 reviews" "
Rating 8 - Good. 187 out of 609 reviews" "
Rating 6 - Okay. 124 out of 609 reviews" "
Rating 4 - Poor. 88 out of 609 reviews" "
Rating 2 - Terrible. 73 out of 609 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Anna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No room service and clean towels for the second day of stay.
Stayed 2 nights in Apr 2024
Response from The Front Desk Staff on 10 Apr 2024
Dear Anna, We sincerely regret that your experience was less than perfect. We care deeply about ourguests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness
Overall good experience
Stayed 1 night in Apr 2024
Response from The Front Desk Staff on 10 Apr 2024
Dear Chris, Thank you for taking a moment to share your experience at the Quality Inn & Suites. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Zachary

Travelled with family, Business traveller
Beds were hard as a rock and rooms weren’t very clean. Nice on the outside but the rooms need work.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Zachary, We appreciate your feedback and apologize for any inconvenience faced during your stay. We always strive to improve our guests' experience and will share your comments with our team for further review. Thank you for bringing this to our attention.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Front Desk Staff on 6 Apr 2024
Dear Carla, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at the Quality Inn & Suites. We hope you’ll visit us again soon.

10/10 Excellent

Lorita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how easy and quick check in was. Staff was very friendly. I will definitely be back.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Lorita,We are delighted to hear that you had a seamless check-in experience and that our staff was friendly. It would be our pleasure to welcome you back in the future. Thank you for choosing our hotel for your stay.

10/10 Excellent

Cecelia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to drive to, close to shopping and restaurants.
Stayed 1 night in Mar 2024
Response from The Front Desk Staff on 22 Mar 2024
Dear Cecelia, Thank you for sharing this positive review. We appreciate our location here in Bedford just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 Terrible

Kyle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet isnt seated right it rocks back and fourth. Sheets had pee stains on them at both ends. Vending machine for popcorn didnt work!
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Kyle, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable for us to improve our services. Please reach out to our management team directly to address your concerns further.

2/10 Terrible

Shaily

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from The Front Desk Staff on 2 Mar 2024
Dear Shaily, We would like to apologize about your negative experience at our hotel. We'd like to learn more about your specific stay with us, please call us at your earliest convenience so that we may better understand your experience.

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities
The room itself was pretty clean, but the bathroom was pretty dirty. The bathroom wall and door had quite a bit of dirt and stains and the tub/shower was not very clean. Neither the tub nor the bathroom sink drained very well.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Melissa, We appreciate your feedback regarding your recent stay. We value cleanliness and will address your concerns with our housekeeping team to ensure a better experience for all guests in the future. Please reach out to our management team directly for any further assistance.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet stay
We had a wonderful stay. We went on a sub zero hiking/camping trip in Deem Forest. Lasted one of the two nights. Called Quality Inn to see if we could snag a room. The front desk was amazing and put us in a room right away. GREAT breakfast had French toast, sausage and egg. I have zero complaints and only praise.
Stayed 1 night in Jan 2024
Response from The Front Desk Staff on 23 Jan 2024
Dear Glenn, Thank you for sharing a review of your recent experience. Our team here at the Quality Inn iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Thian

Stayed 1 night in Jan 2024
Response from The Front Desk Staff on 11 Jan 2024
Dear Thian, Thank you for sharing a review of your recent experience. Our team here at the Quality Inn iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Front Desk on 9 Jan 2024
Dear Robert, Thank you for choosing us for your home away from home. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Quality Inn in the near future.

8/10 Good

Ann

Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello Ann,We appreciate you choosing our hotel for your stay. We're glad to hear that you had a positive experience with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Front Desk Staff on 16 Dec 2023
Dear Steven, Thank you for taking a moment to share your experience at the Quality Inn. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

ALBERT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shannon at the front desk was amazing. She was attentive to my needs and always asked if I was okay. One morning I had an emergency conference call and my phone died. She allowed me the use of the phone to rescheduo=le my call to later that afternoon. Thank you Shannon for the many days you assisted my company travel.
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello ALBERT,Thank you for your kind words about Shannon from our front desk team. We are thrilled to hear that she provided you with excellent service and went above and beyond to accommodate your needs during your stay. We are glad that her assistance with your phone issue allowed you to successfully reschedule your conference call. We appreciate your business and hope to welcome you back for another fantastic stay in the future.

8/10 Good

Edgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Front Desk Staff on 9 Dec 2023
Dear Edgar, Thank you for choosing us as your home away from home. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Quality Inn in the near future.

10/10 Excellent

Raymond Erdos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Front Desk Staff on 5 Dec 2023
Dear Raymond, Thank you for sharing a review of your recent experience. Our team here at the Quality Inn iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

6/10 Okay

Thomas

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from The Front Desk Staff on 14 Nov 2023
Dear Thomas, Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at the Quality Inn is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

6/10 Okay

JEFF

Liked: Cleanliness, staff & service, property conditions & facilities
I was very surprised there was no hand soap or bath soap. When I asked for soap I had handed four small bottles of shampoo!! REALLY??
Stayed 1 night in Oct 2023
Response from The Front Desk Staff on 31 Oct 2023
Dear Jeff, Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at the Quality Inn is committed to providing high-quality customer service to all of our guests however the delay in our shipment of our soap bars has hindered us, we do thank you for your understanding when it came to trying to finding an alternative solution. We do hope you enjoyed the extra shampoo and that you will give us the chance in the future so that we can share an even more positive experience.Warmest Regards

8/10 Good

Kathy D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was good & it was quiet.
Stayed 2 nights in Oct 2023
Response from The Front Desk Staff on 26 Oct 2023
Dear Kathy, Thank you for choosing us for your home away from. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Quality Inn in the near future.Warmest Regards,

10/10 Excellent

H T

Stayed 2 nights in Sep 2023
Response from The Front Desk Staff on 7 Oct 2023
Thank you so much for your review we hope you enjoy the rest of your stay.

8/10 Good

Greg, Carthage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel based on location, price, and reviews. While I can’t say it was our best lodging experience of the year, bit was definitely in the top 3. The property was very well maintained, the room was very clean and adequately furnished, and a nice included breakfast. (Although the breakfast area could use a little more lighting.) And every once in a while you encounter a staff member who is meant to work in a specific industry, ,and that is the case with front desk employee Cierra. She checked us in, provided informed answers to questions regarding the area, and was obviously experienced at her job when an issue arose regarding their rewards program. She was consistently pleasant, polite, and efficient at every turn. If our travels ever take us back to the Bedford area, we will stay at this Quality Inn & Suites again.
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Greg,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff as well as our location. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

Patrick

Stayed 3 nights in Sep 2023
Response from The Front Desk Staff on 17 Oct 2023
Dear Patrick, Thank you for taking a moment to share your experience at the Quality Inn. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Greg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dated and the outside as well as inside are not maintained properly. Poor lighting in all areas.
Stayed 3 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Greg ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Chris

Stayed 2 nights in Sep 2023
Response from Manager on 16 Oct 2023
Hello Chris, We are sorry to hear that you had a negative experience during your stay. Please provide more details so we can investigate and address your concerns.

2/10 Terrible

Tawanna

The sink and tub was backed up, my door would not lock, the room is so outdated. That hotel need to torn down.
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hello Tawanna ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Rodney

Liked: Staff & service, property conditions & facilities
Clean and very friendly staff will stay again next year when fishing tournament is back at Monroe lake
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Rodney,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Robert, San Clemente

Disliked: Cleanliness, property conditions & facilities
The bedroom area had been recently renovated and was very nice, however the bathroom was left "vintage" and was dilapidated and dirty. On Friday night, people were very loud, yelling and pounding on doors from midnight until about 3am. It got quiet after the cops showed up! The free breakfast was horrible.
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Robert ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Stay away, place is dirty…
The room and the entire property seems to be in disrepair. The room however was dirty and thing’s missing. The bathroom door was too big for the opening and wouldn’t close and didn’t even have a door knob. The shower was very weak and the towels were stained. Dirt and paper on the floors. Towel bar at the sink was broken and missing. For the price that was charged, I would have expected better. Will not be staying here again and wouldn’t recommend to anyone at any price.
Lowe’s sells these for like $20
Dirt in every corner.
More dirt
Dirt
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Robert ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

6/10 Okay

Ann

Stayed 1 night in Sep 2023
Response from Front Desk Staff on 26 Sept 2023
Dear Ann, Thank you for leaving a review. We’re so glad you were able to visit us at the Quality Inn. Our teamis always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

8/10 Good

Joe

Stayed 3 nights in Sep 2023
Response from Manager on 3 Oct 2023
Hello Joe,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Hotel certainly can use some TLC. But for the price and convenience it was a good hotel. Front desk folks were really nice.
Stayed 2 nights in Sep 2023
Response from Manager on 12 Sept 2023
Dear Guest, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

2/10 Terrible

talia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place was terrible, felt very dirty and the bathroom was so old i did not want to use it. the pillows on the beds were a quarter thick. very bad , i couldnt handle it more than 1 hour i checked out right away and left this hotel.
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Hello talia,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Front Desk Staff on 30 Sept 2023
Dear Mark, Thank you for taking a moment to share your experience at the Quality Inn. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon.

2/10 Terrible

Kimberly

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The room was damp and smelly…like a wet towel that’s been lying on the floor. At least one of the pillows had the same foul smell. The bathroom was dirty, and the lamps in the bedroom had cobwebs. I normally love hotel continental breakfasts, and I thought the Belgian waffle would be a safe bet, but it was inedible (had a chemical flavor and felt rubbery in the mouth). The coffee was grayish brown. I did not drink that either. The room was quiet; that was a positive. We only need a quick place to sleep, and I was looking for anything swank, but this was rough.
Stayed 2 nights in Sep 2023
Response from Manager on 10 Sept 2023
Hello Kimberly,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Staples

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
Hello Staples,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Nikolay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the bath tub is clogged no drain, mold,
Stayed 2 nights in Sep 2023
Response from Manager on 8 Sept 2023
Hello Nikolay, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Joseph A

Liked: Cleanliness, amenities
Service
Stayed 1 night in Aug 2023
Response from Front Desk Staff on 29 Aug 2023
Dear Joseph,Thank you for taking a moment to share your experience at the Quality Inn. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Jodi

Stayed 1 night in Aug 2023
Response from Manager on 16 Sept 2023
Hello Jodi,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architect
Stayed 2 nights in Aug 2023
Response from Front Desk Staff on 31 Aug 2023
Dear Samuel, Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at the Quality Inn and Suites. We look forward to welcoming you back soon.

6/10 Okay

Michael, Valpraiso

Travelled with family
Liked: Staff & service
Room was clean, however there was a dirty spot on the bed sheets near where you would lay your head. Spot felt "sticky". The facility looked like it had been used for a time without regard to general maintenance.
Stayed 1 night in Aug 2023
Response from Front Desk Staff on 18 Aug 2023
Dear Michael, Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Mathew

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk Staff on 16 Aug 2023
Dear Mathew,Thank you for choosing our hotel to stay at. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Quality Inn in the near future.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and quiet place for us to relax and enjoy my fiancee's birthday away from home, we loved the staff and they were very helpful to us. We will be returning shortly THANKS!
Stayed 1 night in Aug 2023
Response from Manager on 16 Aug 2023
Hi Justin,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 16 Aug 2023
Hello Keith,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Koustubh

Stayed 1 night in Aug 2023
Response from Front Desk Staff on 2 Sept 2023
Dear Koustubh, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at the Quality Inn. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Reney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
The room was clean and comfortable. There were a couple little inconveniences, the blow dryer didn't work and the tv remote died. These didn't trouble us much. We stayed 2 nights and would stay again if we are ever in Bedford again. Check in was easy, parking was ample.
Stayed 2 nights in Aug 2023
Response from Front Desk Staff on 1 Sept 2023
Dear Reney, Thank you for posting your positive review. At the Quality Inn, we take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. While we appreciate your comments, we do regret to hear that you experienced some minor inconveniences in your room but are thrilled that they haven't deterred you from returning to our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
QUICK FAST AND EASY CHECK IN, MAN AT DESK WAS VERY NICE, QUIET IN HOTEL CLOSE TO FOOD AND SHOPPING
Stayed 1 night in Jul 2023
Response from Front Desk Staff on 29 Jul 2023
Dear Julie, Thank you for your great review. At the Quality Inn, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our staff member to give him the recognitionthat he deserves. He was delighted to hear your feedback. We hope to see you again in the future.

6/10 Okay

Jason

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The room we were originally given wasnt clean. The manager came with us to search for a room that was clean. After the 3rd or 4th room we finally got into a room. This was an upgraded room compared to what we had booked and we werent charged for the upgrade so the manager did attempt to smooth it over for us. Overall the room was not great. The paint is chipping all over the shower insert, the carpet was sticky and dirty, and the hotel wasn't in the best area. But the staff was nice and the breakfast was decent. I might stay here again in a pinch.
Stayed 1 night in Jul 2023
Response from Front Desk Staff on 19 Jul 2023
Dear Jason, I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience. Warmest regards.

6/10 Okay

Rebecca S

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room had been remodeled but was lacking in quality control with sloppy work. Pool area need desperate work, lobby was not warm and welcoming. Staff not overly friendly.
Response from Front Desk Staff on 5 Jul 2023
Dear Rebecca, We appreciate you taking the time to write this review. We apologize for the negative experience you had during your stay. We are very sorry to hear that your stay did not meet your expectations; also if you felt rude behavior from our staff, we do not believe they acted that way on purpose but whatever the reason we can fully understand it was uncomfortable from your viewpoint and you can rest assured this issue will be looked into in order to avoid recurrence.Warmest Regards,

6/10 Okay

Rebecca S

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property looks old and in need of updating, around the pool needed some serious landscaping help. Room was nice but you can tell it was a quick flip.
Stayed 1 night in Jul 2023
Response from Front Desk Staff on 5 Jul 2023
Dear Rebecca, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Warmest Regards