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Reviews of Holiday Inn Express Hotel & Suites Birmingham-Irondale(East), an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Birmingham-Irondale(East), an IHG Hotel
811 Old Grants Mill Road, Irondale, Birmingham, AL

Reviews

7.6

Good

Rating 10 - Excellent. 154 out of 397 reviews" "
Rating 8 - Good. 119 out of 397 reviews" "
Rating 6 - Okay. 48 out of 397 reviews" "
Rating 4 - Poor. 39 out of 397 reviews" "
Rating 2 - Terrible. 37 out of 397 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room, Really liked the black out window coverings.
Stayed 1 night in Apr 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodations. An overnight stopover
Stayed 1 night in Apr 2024

8/10 Good

Natasha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy access to highways. Hi toe has been remodeled and conditions were excellent. But there was no hot water in the shower.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Liked: Amenities
Nice place, convenient location
Stayed 1 night in Feb 2024

6/10 Okay

Jeffrey, South Lake Tahoe

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Right in the middle of construction. You should state this on your website . My room was “Remodeled” but ya forget many items like a working tv -internet should work … construction dust shouldn’t be present Below average stay but of course full price and no response when I mentioned the above problems
Stayed 1 night in Feb 2024

2/10 Terrible

Kerra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My friend and I came in town for the Katt Williams concert. The room we go was supposedly a ‘renovated’ room. No way! There was no hot water in the hotel, the phone didn’t work, full trash cans all over the property. Not a really great representation of this brand at all. Oh gosh, the elevators are ‘Final Destination’ scary. Will say this, the young girl that worked the night of Feb 24-she mentioned she gets off at 11pm, she was really great. She was always professional with a sense of urgency when we complained about the hot water issue.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice water park.
Stayed 1 night in Feb 2024

10/10 Excellent

nicole

Stayed 1 night in Feb 2024

8/10 Good

Mary

Travelled with family
There was remodeling going on but the remodel rooms are very nice
Stayed 2 nights in Feb 2024

10/10 Excellent

kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel under construction
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service
It was under remodeling
Stayed 2 nights in Feb 2024

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Johnathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Start of vacation
We stayed at the hotel since we had an early flight out of Birmingham. Nice location, quiet, and comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Herb

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Cas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful at making local dining recommendations. Breakfast was hot and fresh. We were only there for one night, but will definitely stay again if we come back through.
Stayed 1 night in Nov 2023

2/10 Terrible

Jesse

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We walked into our room with our toddler. Sat our stuff down. Looked in the fridge there were roaches. Looked at the wall roaches were crawling up the wall. Immediately left our room amd left, the person at the front desk apologized and understood whybwe cant stay. She said unfortunately management knows the roach problem and it continues. yuck.
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Stayed 1 night in Nov 2023

4/10 Poor

katrina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Carlton

Disliked: Cleanliness, property conditions & facilities
Roaches in the room, drywall being replaced on main floor, didn’t trust it for breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was truly prepared, I arrived around 9pm the place was quite, clean and secured. The lady at front desk was professional organization friendly, helpful and all that.
Stayed 1 night in Oct 2023

8/10 Good

Dennis W

Liked: Staff & service
ok
Stayed 1 night in Oct 2023

8/10 Good

Nelda

Liked: Cleanliness, staff & service, amenities
Good breakfast, excellent orange juice. Grateful for allowing our big group to utilize the dining area for us to eat our home cooked meals for dinner.
Stayed 1 night in Oct 2023

4/10 Poor

John

Stayed 4 nights in Oct 2023

10/10 Excellent

Chanita

Stayed 1 night in Sep 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Probably one of the better hotels in the area
Stayed 1 night in Sep 2023

6/10 Okay

Melody

Travelled with partner
Liked: Staff & service
Open ceiling tiles missing
Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So welcoming when we arrived. Clean rooms great experience
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here
Hotel is old and part of the first floor by guest elevators was missing the walls and ceiling. No signage to excuse construction. Hotel room had dirty curtains, very dusty and clear physical damage to AC unit. Bathroom floor appeared to have water stains on floor under sink, in tub/shower floor, the shower faucet was covered in green residue from water build up, drain had visible hair stuck in it. The toilet ran constantly all night and made a shrill whistling noise like that of a tea kettle. Reported this to front desk with the response of “sorry” and nothing else. No ice machine on my floor. The ground (landscaping, exterior, etc.) have very clearly not been maintained for years. Awful experience and did not even want to shower or remove shoes in this facility.
Stayed 1 night in Sep 2023

8/10 Good

Sheri-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 1 night in Aug 2023

10/10 Excellent

Danny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Aug 2023

4/10 Poor

Ahisha

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kaci

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Francie

Stayed 1 night in Aug 2023

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Stained Shower, Loud AC in room 305, hallway on 3rd floor smells of mildew
Stayed 1 night in Aug 2023

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Timothy, Haleyville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Bonny

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
The bathtub has low spots that have accumulated hard water stains. The caulk around the tub is stained with mildew. Needs to be replaced.
Stayed 1 night in Jul 2023

2/10 Terrible

Anna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our room smelled like wet dog and our daughter's room had vomit on the mattress first room that she got.
Stayed 1 night in Jul 2023

2/10 Terrible

Brittanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The first room was horrible because, it had vomit on the mattress. The room my dad and my mom had gotten smelled like wet dog.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeannie

Stayed 1 night in Jul 2023

2/10 Terrible

Stephanie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
The hotel was nice, desk clerks polite and professional. Not a lot to visit unless you travel
Stayed 2 nights in Jul 2023

6/10 Okay

John

Travelled with family
Liked: Staff & service, room comfort
Ok
Staff was very friendly. Breakfast was good but pancake machine was broke. Ice machines removed on floors except 1st. Pool needs an upgrade
Stayed 1 night in Jul 2023

8/10 Good

Savannah

Travelled with pets
Liked: Cleanliness, staff & service
The staff is very friendly!
Stayed 1 night in Jun 2023

2/10 Terrible

Charles

Travelled with family
Disliked: Property conditions & facilities
Avoid this Location
We were given a room where someone obviously smoked in and deoderizer was sprayed, which didn't help because now we can smell both. Woke up early to a call that the water was shut off due to a leak, so no shower.
Stayed 1 night in Jun 2023

10/10 Excellent

Charles

Stayed 1 night in Jun 2023

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, property conditions & facilities
This facility had the friendliest staff of any hotel I ever stayed at and I was in out side sales and lived in hotels.
Stayed 3 nights in Jun 2023