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Reviews of Holiday Inn Express Birmingham - Snow Hill, an IHG Hotel

3 out of 5
Holiday Inn Express Birmingham - Snow Hill, an IHG Hotel
Snow Hill Plaza St Chads Queensway, Birmingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 394 out of 1004 reviews" "
Rating 8 - Good. 355 out of 1004 reviews" "
Rating 6 - Okay. 142 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 45 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location for city centre
Stayed 1 night in Dec 2023

10/10 Excellent

Jamieko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff was great. Bed was crazy comfy!
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Wow, 5-stars! Thanks so much, Jamieko. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy - staff very helpful and within walking distance of where I was going
Stayed 1 night in Feb 2024
Response from HOM on 11 Mar 2024
Wow, 5-stars! Thanks so much, Greg. We're glad you felt the team were helpful. That's what we like to hear! We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, nice room, and brilliant staff
Stayed 1 night in Feb 2024
Response from HOM on 26 Feb 2024
Wow, 5-stars! Thanks so much, Tom. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

4/10 Poor

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I would say that the check could have been better. The receptionist didn't explain about the need to use the key in lifts. Also, when we got the room a cleaner said that the child sofa bed was broken. Hence we had to move to a different bedroom. That aside, our experience was overall a positive one with nice, helpful staff, a gym and plenty of choice at the breakfast table. And a nice downstairs area to relax/drink in the evenings.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Paul, thanks for your review.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. We hope to see you again soon!Take care, Daniel -

10/10 Excellent

Helen

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for the kind review, Helen.Best wishes, Daniel -

4/10 Poor

matthew

Disliked: Cleanliness, property conditions & facilities
hotel and room looks tatty and looked tired. my room had lots of marks and stains on walls and carpet and i had a disabled shower!!! Also if the hotel is being used to house certain groups of people it should be communicated at booking.
Stayed 1 night in Jan 2024
Response from HOM on 1 Feb 2024
Hi matthew, please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had issue with electric. Quickly resolved and given a new room. Was on 9th floor and had to to use stairs when checking out as all lifts were full.
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Wow, 5-stars! Thanks so much, Lisa. Thanks for the feedback and we hope to welcome you back soon. All the best, Daniel - Hotel Operations Manager.

8/10 Good

Felicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the parking and friendly staff
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Felicia, thanks for the amazing rating. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Shilu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the 19thth floor as per my request, it was a great experience and view was mind blowing
Stayed 1 night in Jan 2024
Response from HOM on 10 Jan 2024
Wow, 5-stars! Thanks so much, Shilu. We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

8/10 Good

joanne

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are not very clean. I was given a room on 5th floor. The couch in room had dirty stains all over it. The bathroom was dirty. I had to change my room to the top floor 19. The outside area was clean dining coud be a little bit better with more variety of food. Juice was waterless. Staff were okay
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
joanne, thanks for the amazing rating. Please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Alesia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating, Alesia. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

6/10 Okay

ABUL Hasan

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your review, ABul.Hoping to see you again soon. All the best, Daniel -

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, helpful staff, lovely clean room
Stayed for one night after theatre trip. Reception were so helpful, gave us a map to walk to venue. Booked in later on return, no problems at all. Slept well, lovely and clean. Great shower and complimentary shower gel shampoo etc. hairdryer, tv, ironing board all available. Just great value and great staff. Breakfast was perfect, good choices. Would definitely stay again
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thank you for sharing your positive experience! All the best, Daniel -

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much, Nicholas.All the best, Daniel -

10/10 Excellent

andrea

Stayed 5 nights in Dec 2023
Response from HOM on 18 Jan 2024
Wow, 5-stars! Thanks so much, andrea. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

8/10 Good

janet

Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
We appreciate your feedback, Janet.All the best, Daniel -

8/10 Good

Opeyemi

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Opeyemi, thanks for the amazing review.All the best, Daniel -

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the kind review,Nicholas.Best wishes, Daniel -

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Good stay, all staff were helpful and polite, Room was clean and bed comfortable nice large shower.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the perfect rating, C.Best wishes, Daniel -

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in I was early arrived at 1pm . I was checked in without a problem .Thank you.. Only one problem was the lift on the far right would not work with the key card . Frustrating when your not used to using it for the first time
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thank you for sharing your positive experience! Best wishes, Daniel -

6/10 Okay

Shana

Travelled with family
Disliked: Staff & service, room comfort
Not pushchair friendly had to carry the pram up and down the stairs to get to the lift. Wanted some milk for the room took so long I had to abandon that idea. Sofa bed was uncomfortable. Room was not spacious enough for a family of 4. Noisy neighbours that kept waking my baby up at night.
Stayed 1 night in Dec 2023
Response from Dan - Hotel Operations Manager on 27 Dec 2023
Shana, thanks for your feedback.We're sorry to see you waited too long for the milk you requested and we apologise that you were disturbed by other guests.We hope to welcome you back to the hotel in the future so we can provide a better service.All the best,

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from HOM on 22 Dec 2023
Thanks for the perfect rating, Richard. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

4/10 Poor

Emori

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Would not stay again
We stayed in two rooms, one was okay and the other was bad. Bathroom door was almost falling off the hinges. Door to the room deadlock was missing. Chunk of the sofa missing…would not stay there again. Breakfast was fine, as expected.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
We appreciate your feedback, Amori.We're sorry to hear about the door issue. If you already alerted the team during your stay, the maintenance team will have it under control so thanks for bringing it to our attention. Hoping to see you again soon. All the best, Daniel -

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Wow, 10/10! Thanks so much, Paul.All the best, Daniel -

10/10 Excellent

Geraldine

Stayed 1 night in Dec 2023
Response from HOM on 13 Dec 2023
Thanks for the 10/10 rating, Geraldine. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

6/10 Okay

Ben

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very disappointing room
We did not feel that the room was value for money. It was very basic. The curtains and nets were off off the tracks at one end meaning they didn't close properly, there were two kettle bases, I assume one was faulty and rather than replace it another was added, the shelf in shower was adrift, there were no "normal" TV channels and the digital offering was very, very old (no good for a very wet day in Birmingham). The cleaner knocked the door well before check out time and didn't speak just raised her arms. Breakfast was mediocre. I realise that "express" is a budget hotel but didn't pay budget price.
Stayed 1 night in Dec 2023
Response from HOM on 12 Dec 2023
Ben, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall decent value for money. Walkable distance to the arena, which was the purpose of our visit and breakfast is included. Can’t complain too much tbh and any complaints I would have would be a little nit picking if I’m being fair.
Stayed 1 night in Nov 2023
Response from HOM on 28 Nov 2023
Jason, thanks for the amazing rating. We're chuffed your trip was worth shouting about and we hope to welcome you back soon. All the best, Daniel - Hotel Operations Manager.

4/10 Poor

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Two adults and two kids booked. First room didn’t have second bed for kids. Second room they moved us to had a broken sofa bed made up that looked like someone had slept in and that had a broken sharp bar poking out the side. Third room finally had beds but if you turned off aircon it continued to blow very cold. Multiple times keycards failed as well meaning a lot of steps up and down to get them reset. All in all a bad experience
Stayed 2 nights in Nov 2023
Response from HOM on 28 Nov 2023
Paul, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

8/10 Good

Klas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HOM on 28 Nov 2023
Klas, thanks for the amazing rating. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great area for transport links & shops
Stayed 1 night in Nov 2023
Response from HOM on 27 Nov 2023
Sue, thanks for the amazing rating. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

8/10 Good

Gary

Stayed 1 night in Nov 2023
Response from HOM on 22 Nov 2023
Gary, thanks for the amazing rating. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

2/10 Terrible

Carly

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
We stayed Saturday night and it was terrible, the staff were miserable and if they don’t want to work in hospitality they shouldn’t! We had an awful night sleep as the bed springs in mattress had gone and it slopped into the middle. On leaving after breakfast there was only 2 lifts working and queues for the lights were so long, my parents that are 74 had to walk down 10 flights of stairs as we waited so long for the lift and was full every time the doors opened on our floor. Would not recommend this hotel.
Stayed 1 night in Nov 2023
Response from HOM on 20 Nov 2023
Carly, thanks for taking the time to leave a review. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOM on 20 Nov 2023
Thanks for the perfect rating, Ellie. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birmingham stay
We only stayed a couple of nights and the hotel was very clean, the staff were very friendly and helpful. We only had breakfast in the hotel which was ok, not the best I’ve had but quite adequate. Would stay again if I was in the area.
Stayed 2 nights in Nov 2023
Response from HOM on 17 Nov 2023
Pat, thanks for taking the time to review our hotel! We're glad you felt the team were friendly and helpful. That's what we like to hear! We appreciate your feedback and thanks for the perfect rating. All the best, Daniel - Hotel Operations Manager.

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Checked in and the gentleman on reception was very pleasant and helpful. Allocated two rooms next to each other. Little downside - the lifts. They took a while to arrive as 19 floors and only two working. Housekeeping staff were using them with trolleys and cleaning equipment including at peak times. I understand this is necessary if no separate service lift but guests IMO should take precedence and this did not seem to be the case. We had to wait for the other lift when one was filled by staff and a trolley. Then when it arrived we had to step over mops and buckets left by the doors. Rooms were clean and the beds were comfortable. Staff in the breakfast room were cheerful and breakfast was reasonable. Overall an enjoyable stay.
Stayed 1 night in Nov 2023
Response from HOM on 16 Nov 2023
Linda, thanks for reviewing your recent stay. It's rewarding to see the service you received stood out. We appreciate your feedback and hope to welcome you back soon. All the best, Daniel - Hotel Operations Manager.

8/10 Good

Kerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was of standard expected
Stayed 4 nights in Nov 2023
Response from HOM on 15 Nov 2023
Kerry, thanks for the amazing rating. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

4/10 Poor

sara Jane

Disliked: Property conditions & facilities
We used the sof bed iin a family room. The mattress was heavily soiled and stained. We agreed with the front desk that my sister would sleep on top of the duvet currently on the bed (to provide an extra barrier). Front desk provided an additional duvet so she had something to cover herself with. Front desk gave us a voucher for drink as a good will gesture. We suggested that the sofa bed mattress in 1703 needs chsnging before anyone else sleeps on it.
Stayed 1 night in Nov 2023
Response from HOM on 14 Nov 2023
sara Jane, thanks for your feedback. We appreciate you bringing your feedback to our attention. Please drop us a message so we can discuss this. All the best, Daniel - Hotel Operations Manager.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from HOM on 9 Nov 2023
Hi, thanks for the rating. We'd love to hear your feedback and we hope to welcome you back soon. All the best, Daniel - Hotel Operations Manager.

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from HOM on 28 Nov 2023
Paul, thanks for the amazing rating. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

8/10 Good

David

Stayed 2 nights in Nov 2023
Response from HOM on 7 Nov 2023
David, thanks for the amazing rating. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Hotel is ideally located literally a 5 minute walk to the bull ring, snow hill station and all the bars and restaurants. The hotel is great staff really friendly and helpful rooms are very nice and the beds are really comfortable. The breakfast is good as always with plenty of choice. Will definitely stay again.
Stayed 1 night in Nov 2023
Response from HOM on 7 Nov 2023
Wow, 5-stars! Thanks so much, Lee. It's lovely to see that our location was a highlight of your trip. We're glad you felt the team were friendly and helpful. That's what we like to hear! A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! We hope to see you again and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed my stay! Super nice staff and my room was clean and comfortable!
Stayed 2 nights in Oct 2023
Response from HOM on 31 Oct 2023
Thanks for the perfect rating. We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer care
We were put in the wrong room where the sofa bed was not made up. They very quickly moved us to the correct room. This had a knock on affect on our breakfast reservation. Staff were so friendly and helpful that it was easily explained and sorted out
Stayed 1 night in Oct 2023
Response from HOM on 31 Oct 2023
Karen, thanks for your feedback. We always strive to give the best possible service so we're glad you felt this way. We hope to welcome you back and All the best, Daniel - Hotel Operations Manager.

2/10 Terrible

Julie

Stayed 1 night in Oct 2023
Response from HOM on 31 Oct 2023
Please feel free to reach out to us by dropping us a message with any further comments, concerns, or suggestions you’d like to share. We would love to make things right if you give us another chance. All the best, Daniel - Hotel Operations Manager.

8/10 Good

A

Stayed 1 night in Oct 2023
Response from HOM on 31 Oct 2023
A, thanks for the amazing rating. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

8/10 Good

Richard

Stayed 1 night in Oct 2023
Response from HOM on 20 Nov 2023
Richard, thanks for the amazing rating. We hope to see you again and All the best, Daniel - Hotel Operations Manager.

6/10 Okay

Andy

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from HOM on 24 Oct 2023
Andy, thanks for the amazing rating. We hope to see you soon and All the best, Daniel - Hotel Operations Manager.

10/10 Excellent

Arwel

Stayed 1 night in Oct 2023
Response from HOM on 24 Oct 2023
Thanks for the perfect rating, Arwel. We hope to see you soon and All the best, Daniel - Hotel Operations Manager.

6/10 Okay

June and David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that the TV didn’t work during our four day stay. Was offered a room on a the 17th floor but preferred to stay on the 6th floor. Was given a free drink and pizza as recompense but would have preferred watching the tv in our room.
Stayed 4 nights in Oct 2023
Response from HOM on 20 Oct 2023
June and David, thanks for your feedback. We appreciate you bringing your feedback to our attention. All the best, Daniel - Hotel Operations Manager.