"Hotel is new, which was great but felt like they were not prepared for the public holiday + school holiday crowd. Everything was slow. We had to wait 30+ minutes to be served our drinks (a tea and a beer as well as some tap water) and close to 45 mins for our food during 4pm period at their Klon Tong restaurant. Staffs quoted kitchen was not operational yet so they only use 1 central kitchen and they were busy (?!), all we see are 5-6 people cramping at the bar area not sure what they were doing.. the next day, we had to queue to even get a table during the breakfast buffet. The breakfast spread was good but food quality was so so. There was also a lizard in our room (Garden View) and a 10-minute power outage for god knows what reason. To give credit, the staffs tried their best to be hospitable but they are not able to answer or solve our pain points there and then which was really frustrating. There’s definitely a lot more rooms for improvement! "
"Gorgeous hotel with very smiley, friendly, helpful staff. Particular mention to Rizki who works in the restaurant.
Yummy breakfasts, though dnners average. Suggest you avoid the typically Western dishes unless you like dry meat; instead choose the Indonesian dishes which were flavourful.
I recommend this hotel."
"I booked the Family Suite room and it was amazing. The toilets were spotless and the breakfast buffet food was delicious, especially the eggs. All the staff were friendly, welcoming, and greeted us whenever we met them. Overall, it was a great hotel experience and definitely deserves 5 stars!"
"The room was perfectly clean. The staff was incredibly friendly and helpful. You receive water, Coje classic, Sprite and an orange drink every day. The shower always had hot water.
Outside of the room, the food was well cooked, the staff helpful, and the pool was pristine."
"I absolutely love Cassia Bintan. It is the best value for what you get - you have a beautiful beach right in front, along with 2 different pools you can access. Rooms are super clean, cute. Staff is incredible. Though this is not a 'luxury' hotel, it was a perfect place to get away & relax."