Free daily buffet breakfast

Reviews of Quality Inn & Suites Binghamton Vestal

2.5 out of 5
Quality Inn & Suites Binghamton Vestal
1156 Upper Front Street, Binghamton, NY

Reviews

5.8
Rating 10 - Excellent. 44 out of 360 reviews" "
Rating 8 - Good. 71 out of 360 reviews" "
Rating 6 - Okay. 95 out of 360 reviews" "
Rating 4 - Poor. 74 out of 360 reviews" "
Rating 2 - Terrible. 76 out of 360 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Amanda

Travelled with family, Travelled with pets
Property is rundown and in need of TLC. Sheets were stained and room was not clean. Coffee pot still had someone else’s brew in it. Had a difficult time with the booking and ended up in an argument with a desk clerk over accommodation for pets. Toilet is broken and wouldn’t bath a pet let alone a person in the shower.
Stayed 1 night in Mar 2024

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel specifically because the expedia listing stated it had queen size beds. We arrived and were given a room with double beds. When I brought it to the attention of the clerk working, she was incredibly rude. She started by trying to tell me they were queen size beds, finally gave up and said that's all they have. The way she spoke to a paying customer was incredible! Made the most of it as we had no choice. Went upstairs and my husband and I had to put the bed back on the bed frame as it wasn't on properly. Next morning, there was practically nothing for breakfast(we were there early). As we packed up the room, I checked around making sure we hadn't forgotten anything. There was a lighter and garbage under the beds. Will never stay at this hotel again.
Stayed 1 night in Feb 2024

2/10 Terrible

Gary

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hallway doors to outside were not secured. The breakfast was unacceptable & insufficient. Breakfast was served 6 - 9 AM, the attendant would not make more coffee at 8:00 AM which was empty. I will never use Quality Inn & Suite’s.
Stayed 1 night in Feb 2024

4/10 Poor

Robert

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
room key didn't work multiple times. Had to change rooms and we still have problems with the room key. If we were not so tired, we would have gone to another hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Ali

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was awful and I want a refund
Stayed 3 nights in Jan 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private, staff is friendly. Room is very comfortable and clean.
Stayed 1 night in Jan 2024

6/10 Okay

Mellissa, Petawawa

Business traveller, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The property is very dated and lacking on cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

4/10 Poor

xxx

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023

6/10 Okay

Jean-Marc

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a good choice
Heater was not good and the water for the shower was only hot
Stayed 1 night in Dec 2023

2/10 Terrible

Cindy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is discussting do not stay here. !!!!!There were dirty towels on the back of the bathroom door. Dirty sheets,no proper plugins ,smoke detector was hanging off the wall broken. Quality Inn should remove their name from this disgrace!!!!!Do Not Stay here. We should have researched better and slept in the car. I thought you could count on and trust Expedia not to have crap hotels on their site.
Stayed 1 night in Dec 2023

4/10 Poor

Edwin

Travelled with family
Disliked: Staff & service, property conditions & facilities
Arrived late in the evening when it was already dark. Had problems finding the entrance. Bathroom looked gross
Stayed 1 night in Nov 2023

2/10 Terrible

Thalia

Stayed 1 night in Dec 2023

8/10 Good

Alfred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Leonard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Barry

Liked: Cleanliness
No heat in the lobby! Staff wearing coats to keep warm!
Stayed 1 night in Nov 2023

2/10 Terrible

Tyler

Stayed 1 night in Nov 2023

4/10 Poor

Christine

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Sara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathtub was filthy. Desk clerk offered to change rooms but chose to leave instead.
Stayed 1 night in Oct 2023

4/10 Poor

Renee

Travelled with partner
Disliked: Amenities
Really run down Scary neighborhood We were on main level. There were alot of beer cans outside window
Stayed 1 night in Oct 2023

6/10 Okay

Lynda

Travelled with family
Disliked: Staff & service
It was fine.
Stayed 1 night in Oct 2023

4/10 Poor

Gretchen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The picture on the website does not look like the actual property. The outside of the property is overgrown with weeds and looks like it has been abandoned. There was no room number sign outside our room, the hallway carpet was well-worn, and I noticed an outlet that appeared to be burned out. The chair in our room was ripped and one of our lights did not work. Breakfast was VERY skimpy - cinnamon rolls the size of a quarter, bread, english muffins, oatmeal and a waffle station. The owner was extremely nice, but I would not stay here again.
Stayed 2 nights in Oct 2023

2/10 Terrible

shelly

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like nothing This property should be shut down we checked in and went to the room there was mold in shower toilet had mold and was dirty in toilet bowl . Front desk was not pleasant . Room key didn’t work .
Stayed 1 night in Oct 2023

10/10 Excellent

Craig

Stayed 1 night in Oct 2023

6/10 Okay

HENRY

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good accomodations. Staff was very friendly and the room was clean.
Stayed 3 nights in Sep 2023

8/10 Good

Linda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a decent place, needs some updates but very friendly staff.
Stayed 2 nights in Sep 2023

4/10 Poor

JUDY, STRYKERSVILLE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Tv, coffee maker didnt work. No micro, no fridge. Very small bathroom. Overpriced.
Stayed 1 night in Sep 2023

4/10 Poor

nand

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Scam. Uses a good hotels name so people mis-book.
We are still negotiating how to get our money back from Hotels.com. We normally love the site but we booked here, pulled in and left due to dangerous surroundings, apparent prostitution happening. Called front desk to cancel res, because we thought we had booked QInn "Vestal Binghamton" a lovely place, instead of this "Binghamton Vestal". Quality Inn other site said this place intentionally uses a version their name. Pictures online not accurate. Not a family establishment. Very dirty. Outside pic was on a very good day from what we saw. Sadly, we had to pay for our favorite Quality Inn Vestal in addition to this one and Hotels won't reimburse because we didn't cancel. Hard to cancel when no one answers the front desk phone.
Stayed 2 nights in Jul 2023

4/10 Poor

shamsuddin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy place-don’t even bother.
Overnight stop on the way to somewhere else. A filthy place, doesn’t seem like the owners really care about the upkeep. Very disappointing. I will not stay at another Quality Inn. It’s a shame that one owner may ruin it for the brand but I’m not willing to take a chance and waste my time and money.
Stayed 1 night in Sep 2023

2/10 Terrible

Gokhan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom had mold all around the ceiling. The bed was broken and the person that checked us in asked me for all of my personal information out loud with others standing in the lobby.
Stayed 1 night in Aug 2023

2/10 Terrible

Bob

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad in Binghamton!
Very Bad Had to drive 5 blocks to get ice. Ice machine not working No milk for our cereal at breakfast Big mixup On my payment through Hotels.com I had to show them the receipt on my phone television cable feed was very blurry I would Never recommend this hotel
Stayed 1 night in Aug 2023

8/10 Good

Donna

Stayed 2 nights in Aug 2023

4/10 Poor

john

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The grounds were dirty and unkept.
Stayed 2 nights in Aug 2023

2/10 Terrible

CHARLENE

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed sheets have stains on them, bathroom has hair in the tub and the toilet is not clean and has fece stains. There are cobwebs along the floor in the bathroom and dead spiders. There are stains on the mirrors in the room and smells like mold. Upon checking in the front attendant told us not to book with a third party as we are contributing to their bank accounts and it's a hassle to get things done properly.
Stayed 1 night in Aug 2023

4/10 Poor

daphpl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the staff was not friendly and welcoming at all. Went to the hall towards the room and passed it because the room number sign on the wall was missing, so were 2 other rooms. I advised him on my way out for dinner, and he was nonchalant and didn't seem to care. Inside the room, the bathroom the leaking, the carpet was gross and needed a shampoo. The security latch of the front door was dangling from the wall and the screws can be removed (trust me I tried). The beds were very clean and the presentation was fair enough but closely looking, you can tell that the power outlet was broken, and other minor issues. I gave them a 2 because although I would not go there again, you get what you pay for and I was there for only 1 night(came late, left early). I also used their gym, and it was filthy
Stayed 1 night in Jul 2023

4/10 Poor

Tina

Stayed 2 nights in Jul 2023

2/10 Terrible

Courtney

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again! This property is run down and dirty. To top it off, I was charged for two nights when I only booked one. When I called, they argued that I stayed two nights. I was told twice that I was being refunded, and a week later still have not received a refund.
Stayed 1 night in Jul 2023

4/10 Poor

Mohammed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Jul 2023

6/10 Okay

YOUYI

Stayed 1 night in Jun 2023

2/10 Terrible

Andrea

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was listed as pet-friendly but didn’t allow us to specify that in booking so we paid $25 at check/in. Not a problem. But we did request a non-smoking room for my allergic husband and grandchild. The room given was so dingy and wreaked of smoke that we requested another non-smoking room. We were told that our room was non-smoking and that there were no more rooms. We asked for a refund but we’re told it had to come from Expedia. After Expedia looked into it, they told us they couldn’t recover our money - and sorry for our inconvenience!! DONE w/Expedia.
Stayed 1 night in Jul 2023

4/10 Poor

Stephen

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property was in a bleak area, was old and poorly maintained. Bedding seemed clean but everything else substandard. Tub was slow to drain and toilet not clean.
Stayed 1 night in Jun 2023

2/10 Terrible

Lori

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I booked and paid for 2 rooms but on arrival I was told I only had 1 room. Despite showing the manager my reservation and credit card payment for 2 rooms, I was told to call hotels.com or pay for a third room.
Stayed 1 night in Jun 2023

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at your own risk!
We booked two rooms and they were awful. The one room had a broken toilet handle and the sink was falling out of the wall. In the other room there was rust stains in the shower, I guess that it why it was wrapped with a washcloth and there were nail clippings on the bed! Yes you read that right. Needless to say we went to the manager who was manger that we wanted another room. And the room was not any better. We left and the manager refused to give us our money back and Hotels.com said there was nothing they could do to help us get out money back. So we are out 800 dollars and had to drive around at 10:30 at night 5 hours from home to find a place to stay. Do not stay at this hotel or book from Hotels.com
Stayed 3 nights in Jun 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was horrible carpet dirty and smelled awful, refrigerator didn’t work, roof leaked, bad lighting and we all got bit by bedbugs.
Stayed 1 night in Jun 2023

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023