Exterior

Reviews of Holiday Inn Binghamton Downtown, an IHG Hotel

3 out of 5
Holiday Inn Binghamton Downtown, an IHG Hotel
2-8 Hawley Street, Binghamton, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 434 out of 811 reviews" "
Rating 8 - Good. 185 out of 811 reviews" "
Rating 6 - Okay. 94 out of 811 reviews" "
Rating 4 - Poor. 44 out of 811 reviews" "
Rating 2 - Terrible. 54 out of 811 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

William

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tried to go to the bar restaurant twice, first time the bartender was missing, The second time she was rude. Upon check in was told it was open until 10 pm. It was closed by 9 apparently. Also a rodent running around in the lobby was not great.
Stayed 1 night in Mar 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel because it was in walking distance of our concert venue. However, I was awakened multiple times during the night by another guest constantly trying to use their room key on my door. I ended up having to confront her in order to get her to stop. The noise from nearby rooms and other guests on my floor was equally as loud. Lastly, my room was 76 degrees, and the thermostat couldn't be adjusted, so I had to turn on the A/C to try to combat the heat. I didn't get any sleep at all during my stay and ended up checking out earlier than planned just to get home so I could rest.
Stayed 1 night in Mar 2024

10/10 Excellent

Maurice

Stayed 1 night in Mar 2024

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Phil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maryanne Burchett on 22 Feb 2024
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Nice property. Awesome shower!!
Stayed 1 night in Feb 2024
Response from Maryanne Burchett on 17 Feb 2024
Joel Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay. Come back and see us again soon.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Maryanne Burchett on 17 Feb 2024
JoanneThank you for your online review. We value your feedback. Glad you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Feb 2024
Response from Maryanne Burchett on 17 Feb 2024
HectorThank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

4/10 Poor

Jill

Stayed 2 nights in Jan 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Property conditions & facilities
The one issue I had was a coupe doors down there was a group of people celebrating a birthday party in the hallway and was very loud in the hallway and in their rooms.
Stayed 2 nights in Jan 2024
Response from Maryanne Burchett on 29 Jan 2024
Thank you for your online review we value your feedback. I would like to apologize for the noise level. I am glad you enjoyed the rest of your stay. Come back and see us again soon.

10/10 Excellent

Norberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good, breakfast was excellent.
Stayed 1 night in Jan 2024
Response from Maryanne Burchett on 29 Jan 2024
Thank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very nice
Stayed 1 night in Dec 2023
Response from Maryanne Burchett on 29 Jan 2024
Thank you for your online review. We value your feed back. We are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maryanne Burchett on 29 Jan 2024
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 Good

William

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from {AK} - General Manager on 15 Jan 2024
Dear William,Thank you for your stay and for measuring our services 4/5. Rest be assured that we will keep working on improvements for a perfect 5/5.We value your loyalty and look forward to your next visit.

10/10 Excellent

Holly

Stayed 2 nights in Jan 2024
Response from {AK} - General Manager on 15 Jan 2024
Dear Holly,Thank you for your stay and for measuring our services 5/5. Your appreciation will motivate the team to keep working on to meet your expectations.We value your loyalty and look forward to your next visit.

2/10 Terrible

Tiffany

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safety and quietness was DEFINETLY not there. I did not sleep at all due to a domestic violence issue in the room next door which the police DEFINATELY SHOULD HAVE BEEN CALLED ABOUT!!!!!!!!!!!! Next time I will just take that upon myself to do that instead of going to staff of this property.
Stayed 1 night in Jan 2024
Response from {AK} - General Manager on 15 Jan 2024
Dear Tiffany,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had from adjacent room guest. The security did go up the room and warned them about the disturbance to the other guests. He did spend 15 minutes on the floor to monitor the same to assess if police had to be called.

2/10 Terrible

Craig

Travelled with family
Disliked: Amenities
they gave me the wrong room 3 times and the rooms were not clean
Stayed 1 night in Jan 2024
Response from {AK} General Manager on 12 Jan 2024
Hello Craig,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. A detailed investigation revealed that Expedia booking stated that you reserved a handicap room whereas you wanted a King room. We have taken up this issue with the third party reservations.

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from Maryanne Burchett on 29 Jan 2024
Thank you for your online review. We do value your feedback. Looks like we missed the mark on your stay. I would like to apologize for failing to exceed your expectations. We do hope you will try us again.

6/10 Okay

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from {AK} - General Manager on 1 Jan 2024
Dear Joel,We thank you for your stay and for sharing your feedback. It looks that we have not met with your expectations, rest be assured that we will keep working on improving our services. We value your loyalty and look forward to your next visit.

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from {AK} - General Manager on 1 Jan 2024
Dear Robert,We thank you for your stay and for measuring our services 8/10. Your appreciation will go a long way in keeping improving our services.We value your loyalty and look forward to your next visit.

10/10 Excellent

Denise

Stayed 6 nights in Dec 2023
Response from {AK} - General Manager on 1 Jan 2024
Dear Denise,We thank you for your stay and for measuring our services 5/5. Your appreciate will motivate the team to keep working on improvements.We value your loyalty and look forward to your next stay.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from {AK} - General Manager on 1 Jan 2024
Dear Timothy,We thank your stay and for measuring our services 8/10. Your appreciation will motivate the team to keep improving our services. We value your loyalty and look forward to your next stay.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and wonderful…
We enjoyed a quiet and wonderful visit at your hotel! Everything was great! Thank you!
Stayed 1 night in Dec 2023
Response from {AK} General Manager on 26 Dec 2023
Dear Denise,We thank you for your stay and for measuring our services 10/10. Your appreciation will certainly motivate the team to keep working on improvements.We value your loyalty and look forward to serving you again.

2/10 Terrible

Leigh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked was for 6 and the sleeper sofa had no sheets and none were provided in the room. We had to wait an extended period of time for them after calling multiple times. They finally bring sheets and the covers have large holes in them. It was disgusting.
Stayed 1 night in Dec 2023
Response from {AK} General Manager on 26 Dec 2023
Dear Leigh,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had during your stay. Rest be assured that we have taken up this issue with the Executive Housekeeper for correction.

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay . The room was cleaned & considerably.
Stayed 2 nights in Dec 2023
Response from {AK} General Manager on 26 Dec 2023
Dear Angela,We thank you for your stay and for measuring our services 10/10. Your appreciation will certainly motivate the team to keep working on improvements.We value your loyalty and look forward to serving you again.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here a couple times and are impressed with the room and comfort we had. It is close proximity to the arena where we go for a Black Bears game. Would highly recommend
Stayed 1 night in Dec 2023
Response from {AK} - General Manager on 18 Dec 2023
Dear Kelli,Thank you for your stay and for measuring our services 10/10.Your appreciation will go a long way in motivating our team to keep working on improvements further.We value your loyalty and look forward to your next stay.

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from {AK} - General Manager on 18 Dec 2023
Dear Jason,Thank you for your stay and for measuring our services 5/5.Your appreciation will go a long way in motivating our team to keep working on improvements further.We value your loyalty and look forward to your next stay.

8/10 Good

L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why they advertise/what they mean by "room service". I Booked this hotel because I thoungt they will bring breakfast/ dinner to the room. However, it is a good choice.
Stayed 1 night in Dec 2023
Response from {AK} General Manager on 18 Dec 2023
Dear Guest,Thank you for your stay and for measuring our services 4/5.Your appreciation will go a long way in motivating our team to keep working on improvements further.We value your loyalty and look forward to your next stay.

8/10 Good

Samir

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from {AK} - General Manager on 14 Dec 2023
Dear Samir,We thank you for your stay and for measuring our services 4/5. Rest be assured that we will keep working on improvements further.We value your loyalty and look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AK - General Manager on 8 Dec 2023
Dear Guest,Thank you for your stay and for measuring our services 10/10. Your appreciation will motivate the team to keep working on improvements.We value your loyalty and look forward to your next visit.

8/10 Good

sherry

Liked: Cleanliness, staff & service
I would stay there again due to convenience.
Stayed 1 night in Sep 2023
Response from {AK} General Manager on 8 Dec 2023
Dear Sherry,Thank you for your stay and for measuring our services 4/5. Your appreciation will motivate the team to keep working on improvements.We value your loyalty and look forward to your next visit.

10/10 Excellent

Jordan

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from {AK} General Manager on 5 Dec 2023
Hello Jordan,Thank you for your stay and for measuring our services 5/5. Your appreciation will motivate the team to keep working on improvements. We value your loyalty and look forward to your next stay.

2/10 Terrible

Sinead

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from {AK} General Manager on 5 Dec 2023
Dear Sinead,We thank you for your stay. We sincerely apologized for not having met with your expectations. Rest be assured that we will keep our efforts to improve our standards.

6/10 Okay

William, Memphis

Business traveller
Liked: Cleanliness, staff & service
I stay here when in Binghamton overnight. They couldn't produce a room key due to IT issues, the remote in my room didn't work and had to be replaced and the bar/restaurant was undergoing renovations, which is great. The room they set up to take it's place was incredibly lame.
Stayed 1 night in Nov 2023
Response from {AK} General Manager on 5 Dec 2023
Dear William,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience due to an upgradation in our software.Please grant us another chance to serve you beyond expectations.

10/10 Excellent

Rakhila

Liked: Staff & service, property conditions & facilities, room comfort
Excellent customer service from front desk ladies. Very accommodating for me with early check in & late check out. Room could be cleaner. Dirt on floor and towels stained. Toilet seemed very old and not cleaned well for a long time. Good quality toiletries provided.
Stayed 2 nights in Nov 2023
Response from {AK} General Manager on 4 Dec 2023
Dear Rakhila,We thank you for your stay and for measuring our services 10/10. Rest be assured that we will keep working on improving our cleaning services.We value your loyalty and look forward to serving you again.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk went out of her way to make sure we were placed in a room near my sister whi was solo in her room. The breakfast was a pleasant surprise and delicious.
Stayed 1 night in Nov 2023
Response from {AK} General Manager on 29 Nov 2023
Dear Gail,Thank you for your stay and for measuring our services 5/5. Your appreciation will motivate the team to keep working on improvements.We value your loyalty and look forward to your next stay.

8/10 Good

pattie

Stayed 2 nights in Nov 2023
Response from {AK} - General Manager on 14 Nov 2023
Dear Pattie,Thank you for your stay and for measuring our services 8/10. Our goal is to keep improving our services to match your expectations.We value your loyalty and look forward to your next stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from {AK} General Manager on 14 Nov 2023
Dear Guest,Thank you for your stay and for measuring our services 10/10. Our goal is to keep improving our services to match your expectations.We value your loyalty and look forward to your next stay.

8/10 Good

Anton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has a nice view.
Nice view from the upper floors. Pretty sure I caught a glimpse of a turtle in the river. A lot of the younger set in town on a weekend, but still places for old farts to hang out. Overall, would stay again. Though, it would be nice if the pool was 6-11...
Stayed 1 night in Nov 2023
Response from AK - General Manager on 14 Nov 2023
Dear Anton,Thank you for your stay and for measuring our services 8/10. Our goal is to keep improving our services to match your expectations.We value your loyalty and look forward to your next stay.

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from {AK} - General Manager on 14 Nov 2023
Dear Mohammad,Thank you for your stay and for measuring our services 10/10. Our goal is to keep improving our services to match your expectations.We value your loyalty and look forward to your next stay.

6/10 Okay

TZUKANG

Stayed 1 night in Nov 2023
Response from {AK} General Manager on 14 Nov 2023
Dear Tzukang,Thank you for your stay and for measuring our services 6/10. Our goal is to keep improving our services to match your expectations.We value your loyalty and look forward to your next stay.

8/10 Good

Kirsten

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from {AK} General Manager on 7 Nov 2023
Dear Kirsten,Thank you for your stay and for measuring our services 4/5. Rest be assured that we will keep working on improvements to match your expectations.We value your loyalty and look forward to serving you again.

10/10 Excellent

Melanie

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from {AK} General Manager on 6 Nov 2023
Dear Melanie,Thank you for your stay and for measuring our services 5/5. Your appreciation will certainly motivate our team to go an extra mile to match your expectations.We value your loyalty and look forward to your next visit.

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from {AK} General Manager on 6 Nov 2023
Dear Jordan,Thank you for your stay and for sharing your feedback. It appears that we have not met with your expectations for which we sincerely apologize. Rest be assured that we will keep working on improvements to match your expectations.We value your loyalty and look forward to your next visit.

8/10 Good

Todd, Tully

Stayed 1 night in Oct 2023
Response from {AK} General Manager on 29 Nov 2023
Dear Todd,Thank you for your stay and for measuring our services 4/5. Your appreciation will motivate the team to keep working on improvements.We value your loyalty and look forward to your next stay.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from {AK} General Manager on 30 Oct 2023
Hello Kimberly,Thank you for your stay and for measuring our services 9/10. Our goal is to keep working on improvements to match your expectations. We value your loyalty and look forward to serving you again.

2/10 Terrible

Diana

Travelled with family
Liked: Cleanliness
The location was good. But they gave us a key to a room That was already occupied. They fixed the problem quickly but very non excited about the mistake. Either way it was a fine stay overall.
Stayed 1 night in Oct 2023
Response from {AK} General Manager on 28 Oct 2023
Dear Diana,Thank you for your stay and for sharing your feedback.We sincerely apologize for checking you into a wrong room. We have drawn lessons from this mistake and have taken corrective action.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Three day stay for work. Room was very clean, comfortable, and modern. Great stay
Stayed 3 nights in Oct 2023
Response from {AK} General Manager on 28 Oct 2023
Dear Robert,Thank you so much for your stay and for measuring our services 10/10. We also appreciate your time for sharing your experience with us. We believe your kind gesture will go a long way in shaping the careers of all the team members to the next level. Our goal is to keep improving our standards to match your expectations.We value your loyalty and look forward to serving you again.