Bincombe Holidays from NZ$2,864

Amazing staff and cozy rooms. Bathroom was a bit small.

I booked this last minute when another hotel booking fell through. All I knew was that I liked the area it was in and needed a place to sleep but I was so pleasantly surprised by how nice and cute it was. Highly recommend for solo travelers!

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Amazing location and super comfy room. Highly recommend

Really great location next to Hyde Park for the BST festival. Staff incredibly nice and they even give out ice water and lemon juice at reception. Really nice! A lovely member of staff came by as we checked in to see if we needed anything and gave us some extra towels! Unfortunately didn’t sleep too well as it was incredibly hot in the room, but that was more due to the weather rather than the hotel - and they did provide a fan which at least made it bearable. Only issue was the extra pillows in the cabinet smelt really bad, and that made sleeping even worse! In fairness I imagine the person that made them like that just put them back into the cupboard instead of leaving them out for cleaning. It was honestly the only bad thing about an enjoyable stay. You guys can’t help it being very warm!!