Exterior

Reviews of Super 8 by Wyndham Biloxi

2 out of 5
Super 8 by Wyndham Biloxi
1870 Beach Boulevard, Biloxi, MS

Reviews

5.0
Rating 10 - Excellent. 142 out of 1002 reviews" "
Rating 8 - Good. 130 out of 1002 reviews" "
Rating 6 - Okay. 162 out of 1002 reviews" "
Rating 4 - Poor. 176 out of 1002 reviews" "
Rating 2 - Terrible. 392 out of 1002 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Michelle D

Travelled with group
Liked: Staff & service
I had no TV. Called front desk. No one came. 🤔😬
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Michelle,We apologize for the inconvenience you experienced with the TV during your stay. Your feedback is important to us, and we will address this issue with our team to ensure prompt assistance for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Manager

2/10 Terrible

Grant

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nasty
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Grant,We apologize for your unpleasant experience during your recent stay, as indicated in your review on Expedia. Our team is committed to providing a comfortable and enjoyable environment for all our guests, and we regret that we fell short of meeting your expectations on this occasion.Your feedback is valuable to us, and we will use it to identify areas for improvement and ensure that future guests do not encounter similar issues. We appreciate your candor and hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel Manager

2/10 Terrible

Deliah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stall wasn’t excellent but the pictures will fool you
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Deliah,Thank you for taking the time to share your feedback following your recent stay with us, as rated on Expedia. We apologize for any inconvenience you experienced regarding the service provided by our staff and any discrepancies between the pictures and the actual experience.Your comments are valuable to us, and we will address these issues with our team to ensure improvements are made. We strive to provide accurate representations of our property and deliver exceptional service to all our guests.We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Doneal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Doneal,We apologize for the cleanliness issues you encountered during your stay. This falls below our standards, and we take such matters very seriously. Rest assured, we are addressing this issue immediately to ensure it does not happen again. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

2/10 Terrible

ALexandria

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy! Tub water does not let out. No trash can. No phone. Horrible smell
Response from Hotel Manager on 16 Mar 2024
Dear Alexandria,We sincerely apologize for the subpar experience you had during your stay. It's disheartening to hear about the cleanliness issues, bathtub drainage problems, absence of essential amenities like a trash can and phone, and unpleasant odors. Rest assured, we are taking immediate action to address these concerns and ensure a higher standard of service and comfort for our guests. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention.Sincerely,Hotel Manager

2/10 Terrible

Tessie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The reviews were not even close to what this hotel looked like. It was scary looking, noisy and old. The staff were very nice.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Tessie,We apologize for the discrepancy between the reviews and your experience at our hotel. Your feedback regarding the appearance, noise level, and age of the property is concerning, and we take it seriously. We appreciate your kind words about our staff, and we will continue to strive to provide excellent customer service despite any shortcomings in our facilities. Your comments will be shared with our team for further improvement. We value your honesty and hope to have the opportunity to make your next stay with us more enjoyable.Sincerely, Hotel Manager

10/10 Excellent

Michael, Westlake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The young woman at the desk was cheerful and efficient. I was checked in so fast!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Michael,Thank you for your 5 out of 5 rating! We're delighted to hear that your check-in experience was quick and efficient, thanks to the cheerful and efficient service provided by our staff. Providing excellent customer service is always our goal, and we're glad to know that we met your expectations. We hope you have a fantastic stay with us, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

4/10 Poor

Latonia

We had to pay for incidentals and it wasn’t mentioned online
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Latonia,We apologize for any inconvenience caused by the incidental charges. While incidental charges are a common practice in the hospitality industry, we understand that it's important for guests to be informed in advance. We will review our booking process to ensure that this information is clearly communicated to guests online. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Leslie

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Tried to get a refund immediately after checking in was told to wait a minute. Then they said it was to late that we had to do it within 15 minutes. There was trash in the room the bathroom was dirty the chairs had mold all over them did not stay it was absolutely disgusting we left without staying
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Leslie,We sincerely apologize for the unsatisfactory experience you encountered upon checking in. Your feedback regarding the cleanliness of the room and the condition of the amenities is deeply concerning, and we regret the inconvenience this has caused. Sincerely, Hotel Manager

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Katherine,Thank you for sharing your positive feedback with us. We're glad to hear that you enjoyed a quiet stay at our hotel. Providing a peaceful environment for our guests is important to us, and we're pleased that you found your accommodations to be tranquil. If you have any further comments or suggestions, please feel free to share them with us. We appreciate your business and hope to welcome you back again in the future.Sincerely,Hotel Manager

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Alejandro,Thank you for taking the time to share your positive feedback. We're delighted to hear that you had a great experience during your stay with us. Providing excellent service and accommodations is our top priority, and we're thrilled that we met your expectations. If you have any further comments or suggestions, please feel free to share them with us. We appreciate your business and hope to welcome you back again soon.Sincerely,Hotel Manager

8/10 Good

roxane w

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was decent for price we paid. However, the double beds only come with 2 pillows. After getting in to the room and noticing the pillow situation, I went to the front desk and requested 4 extra pillows (there were 3 people in room). I required extra pillows due to medical issue. We were only given 2. Therefore, I will be staying somewhere else that is more accommodating.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 14 Mar 2024
Dear Roxane,Thank you for sharing your feedback with us. We're glad to hear that overall, your stay was decent and that you found our pricing satisfactory. However, we apologize for the inconvenience you experienced regarding the pillows. Your comfort is important to us, and we regret falling short of meeting your expectations in this regard. We appreciate your feedback and will use it to improve our services. Should you choose to stay with us again in the future, we will do our utmost to ensure a more accommodating experience. Sincerely,Hotel Manager

2/10 Terrible

Katrina

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!! The reviews are as bad as it seems.. dont tough it out..especially with kids. Homeless asking for change in multiple places. Being approached alone with my child...scary. First room we were in was dirty, smelled so bad my 9 yr was choking. Tv broken and dirty. Mold everywhere. Second room, still smelly. No smoke dector. To get the hold water to work it needs to be on the cold side. Employees dont care. Made me feel stupid because "hot water work, you did it wrong". Water pressure awful. No refund can be issued because we didnt find the problems within 15 minutes. Went out to buy own toliet paper and febreeze.
Response from Hotel Manager on 14 Mar 2024
Dear Katrina,We are truly sorry to hear about your negative experience during your recent stay. Your feedback is deeply concerning, and we apologize for the discomfort and inconvenience you and your family endured. Providing a safe and pleasant environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations. Rest assured, we take your comments seriously and will address them with our team to prevent similar occurrences in the future. We apologize for any frustration with the refund policy and assure you that we will review our procedures to ensure clarity and fairness for our guests. If you would like to discuss your experience further, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Sincerely,Hotel Manager

8/10 Good

Katherine

Liked: Staff & service
The hotel is in transition to a Super 8. It’s a great property. It’s just dated at the moment. The newer tile floors could use a good steam cleaning. No hair dryer or coffee pot if you need that. However, for what I needed, it was great.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 14 Mar 2024
Dear Katherine,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our property to be great for your needs, despite its current transition phase. We appreciate your understanding regarding the dated aspects and will certainly take your comments about the tile floors into consideration for improvement. If there's anything else we can do to enhance your experience in the future, please let us know. We hope to welcome you back for an even better stay once our transition to Super 8 is complete.Sincerely,Hotel Manager

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t even stay in our room, we left and and stayed down the road.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Mar 2024
Dear Guest,We're sorry to hear that your experience fell short of your expectations and that you chose to leave and stay elsewhere. Your satisfaction is important to us, and we apologize for any inconvenience or discomfort you may have experienced. If there's anything specific that we can address or improve upon, please don't hesitate to reach out to us. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t even stay, I went to the counter and asked for a refund because of the condition of the room. The floor was nasty, and my bed linen was full of hair, both long like head hair and small hairs like someone trimmed a beard in the bed.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Mar 2024
Dear Guest,We sincerely apologize for the unacceptable condition of your room. Your experience does not meet our standards of cleanliness, and we deeply regret the inconvenience and discomfort you encountered. Rest assured, we take your feedback seriously, and we will address these issues promptly to prevent similar occurrences in the future. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Sincerely,Hotel Manager

4/10 Poor

Jimmy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv did not work and the blanket had holes in it
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 14 Mar 2024
Dear Guest,We apologize for the inconvenience and discomfort you experienced during your stay. It's unacceptable that the TV did not work and that the blanket had holes in it. Your feedback is important to us, and we will address these issues promptly to ensure they are resolved for future guests. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to provide you with a much-improved experience in the future.Warm regards,Hotel Manager

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a major clean up from top to button including common areas. Front desk assistance was very accommodating when ask to change rooms.
Stayed 1 night in Dec 2023

4/10 Poor

Judi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. There was a huge bug behind the door. Few light bulbs worked. Air conditioning barely worked. Front desk clerk was snotty.
Stayed 1 night in Oct 2023

4/10 Poor

Shar-Day

Stayed 1 night in Nov 2023

2/10 Terrible

Kalei

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

James

Stayed 1 night in Oct 2023

8/10 Good

William

Travelled with partner
Disliked: Property conditions & facilities
The staff was great but the hotel could use a lot of upgrades inside and out
Stayed 1 night in Oct 2023

4/10 Poor

Jeff

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I bought sheets and used them , stains on the chair and carpet. Down for CTCso no other options available
Stayed 3 nights in Oct 2023

6/10 Okay

DALE

Travelled with group
Liked: Amenities
We was there for Cruisin the Coast. So, we should expect lots of noise? Location was great. We plan and paid for 2 nights. We had to leave the following day and they refunded 1 day room charge. That was very nice because they didn't have to do that.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the amenities were good Staff was pleasant to get along with Would stay there again..
Stayed 2 nights in Oct 2023

4/10 Poor

nicole

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No ice machine around us. It had a bad smell in one room. Bathroom door didn't shut all the way. It was not in the best shape like the pictures showed
Stayed 1 night in Sep 2023

2/10 Terrible

Patti

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and smelled terrible. We decided it was too bad to stay and went down the road.
Stayed 4 nights in Sep 2023

10/10 Excellent

Rena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was nice. I wish the bathroom was bigger but it done the job
Stayed 1 night in Sep 2023

2/10 Terrible

Jamarcus

Stayed 1 night in Sep 2023

6/10 Okay

Cesar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you paid for.
As the title states, you get an inexpensive hotel but be ready for some treats. Our room was not dirty per se, but it did have little roaches, and the bathroom light was always on as there was no switch. The TV was awful. The bed was comfortable and when our AC was not working properly, the maintenance guy was rapid and fixed the issue.
Stayed 2 nights in Sep 2023

2/10 Terrible

Natasha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was very nasty and mildew everywhere
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Just do a total rehab on the hotel New Everything
Well. I enjoyed the fact that the location was across to street to the beach, also restaurants, service stations and other good things. What I didn't enjoy is that none of the furniture looks like the pictures or room. Looks good on paper not the same in person. 1 booking says nothing about a deposit then when you get there they ask for a $40 deposit so ok normally when charged a deposit it's a pretty well kept room something to damage you know. So go in 1st room I'm like nope can I have another room remind you booked online so can't get a refund or cancel but looking at facts your rt across the street from the beach so still a plus on that rt. So get 2rm and like ok a slight better but still my God where are these people putting the money into because it's not the upgrades. Kept the room was placed in the far back but was a Camara so was ok with that. Then tv didn't have good service. Didn't have any disturbs so when I got back it ok got up checked out and now still waiting on my deposit 🤔
Stayed 1 night in Sep 2023

8/10 Good

Charity

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. It was across from the beach and definitely worth the money. Smooth check in and out. Was a $40 incidental fee but that was returned and the stay was great
Stayed 2 nights in Sep 2023

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 7 nights in Sep 2023

4/10 Poor

Ricky

Stayed 3 nights in Aug 2023

2/10 Terrible

Venkata Krishna

Travelled with family
Disliked: Amenities, property conditions & facilities
Dirty carpet, smelly bed, noisy AC unit and worse plumbing. This property is not in a condition to run business.
Stayed 1 night in Sep 2023

6/10 Okay

Dominique

Liked: Staff & service
The staff was extremely respectful.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Bathroom ceiling water damaged from above. No coffee maker. Refrigerator door rusted on front. Dead Beatle bugs on the air conditioner unit. Cigarette burn on the bedspread. Floor felt greasy. Television did not turn on probably because of the remote control. Price was good but I won’t be back.
Stayed 1 night in Sep 2023

6/10 Okay

Desiree

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When booking I was told there would be breakfast and there wasn't. Also the hotel itself was dirty and looked sketchy. However I did like the convenience of being right across the beach and the kids enjoyed the pool.
Stayed 2 nights in Sep 2023

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Shantelle

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

patrick, Houma

Stayed 2 nights in Feb 2023

10/10 Excellent

Kenneth

Stayed 1 night in Aug 2023

10/10 Excellent

Shantelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Victoria

Travelled with family
Liked: Staff & service, amenities
The floors in our room weren't swept or mopped. There was sand everywhere. The rest of the room was clean. I liked that it was close to the beach and it was walking distance to many restaurants and attractions.
Stayed 1 night in Jul 2023

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty smelled like smoke in the room couldn’t stay there so I just turn my keys in and left went and looked for another hotel very disappointed.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse room ive ever rented
The room was nasty and the bed was broken and there was blood on the light switch as well as the shower curtain rod was broken and almost hit my girlfriend in the head
Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Stayed 2 nights in Jul 2023

2/10 Terrible

Shantellle

Stayed 1 night in Jul 2023