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Reviews of Rodeway Inn Billings Logan Intl Airport, Near St. Vincent Hospital

2 out of 5
Rodeway Inn Billings Logan Intl Airport, Near St. Vincent Hospital
1315 N 27th St, Billings, MT

Reviews

5.8
Rating 10 - Excellent. 212 out of 1000 reviews" "
Rating 8 - Good. 143 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 187 out of 1000 reviews" "
Rating 2 - Terrible. 287 out of 1000 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cynthia

Business traveller
Disliked: Cleanliness, property conditions & facilities
Handicapped room had one light. TV remote didn’t work-had to change channels by hand at the device. Room was dark and dingy. Nothing like the pictures of rooms on line. Furniture dated and worn.
Stayed 2 nights in Apr 2024

2/10 Terrible

Burt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stairs where gross. For breakfast we only toast, dry cereal and no cold drink. We will never go there again.
Stayed 1 night in Apr 2024

6/10 Okay

Lara

Travelled with group
Disliked: Amenities
Basic hotel. Breakfast was very basic two options for cereal. One package only of Oatmeal for one person. Donuts for breakfast? Meh
Stayed 1 night in Apr 2024

8/10 Good

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms old furniture
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Marco, Thank you for taking the time to fill out our online survey. We value your feedback and are diligently working with maintenance on condition. We hope to see your for future stays!Kind Regards,Rodeway Inn

4/10 Poor

Carol, Calgary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I'll start with what we didn't like. The room's maintenance was really rough. Laminate flooring was separated all over the room. The bathroom was dismal. I could live with the decrepit tiles and fixtures but it was unfortunate that the room was also filthy so we couldn't put our toiletries on the counter. Also the sliding pocket door to the bathroom would not close - not even a little bit. The room had a bad odor but that did clear up a bit once we cranked the air conditioning. The internet only worked if you stood by the window and then it was only there until I wanted to open a new page. There was no hot water at all no matter how long you ran it. So no shower for us and ice cold water to splash on our faces in the morning. The waffle maker looks like it has never been cleaned so we skipped breakfast.This was the most decrepit and dirtiest room we've ever stayed at. Normally we would have left but we had driven over 12 hours and were exhausted. I can't believe this place was over $100 Canadian. To be fair, I'll mention what was good about it. The staff were really nice. The bed was comfortable. And the coffee was the best we had across the country.
Stayed 1 night in Mar 2024

2/10 Terrible

Aerial

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I came to Billings for a family emergency so initially I only stopped at The Rodeway to pick up my room key. I did not make it back to my room until about 11pm. When I first walked in I could tell the room had been smoked in. Also, none of the lights would turn on. I used the flashlight on my phone to find an outlet behind one of the beds to plug the only lamp in the room that had a lightbulb in it in. Once the light was on I began removing the top blanket to get ready for bed. I realized that the sheets and blanket were heavily stained. So I removed the entire top blanket and found evidence of bed bugs. After inspecting the matress it was very obvious that The Rodeway Inn did indeed have bed bugs. I ended up going to a different hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Tracy

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service
We had reserved a single queen bed room. We were given a double queen room. The bathroom looked as though it was in the process of remodeling, no toilet paper holder, shower curtain laying in the tub. TV remote did not work & they did not have a solution to make it work. After we checked out & were on the road to our next destination we noticed that I had left a phone charger cord & cube in the room. They said they would go check the room as housekeeping had not done that room yet. They never called back. We stopped there on our way home the next day. The property manager, or at least we assumed that is what she was. Told us they did not find any charger cord & cube in the room. Yet that room was not booked for that day. I said then find out which staff member has it, The lady went to the back room & came back with a charger cord & cube, not mine, & said I could have that one. Well the cord is bad & does not work. Very unhappy with the management of this facility. I will be contacting them to replace my charger cable that obviously that someone from housekeeping has it.
Stayed 1 night in Mar 2024

8/10 Good

R. Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Make sure you get Instructions that you understand before looking for your room, Most of the rooms are 1xx numbers, regardless of which floor they are on and some can only be reached via a nonobvious stairway.
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Tim,Thank you for taking the time to fill out our online survey. We value your feedback. We are sorry that your room was hard to find and will make it a point to give better guidance at check in. We hope to see you for future stays.Kind regards,Rodeway Inn

10/10 Excellent

Kyle

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ladies here we're awesome checking in and cleaning. Amazing
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Kyle,We appreciate and value your feedback. Thank you for taking the time to fill out our online survey. We strive for excellence and are happy that you enjoyed our staff.Kind Regards,Rodeway Inn

6/10 Okay

Mike

Stayed 1 night in Mar 2024

4/10 Poor

Larry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
sleeps four but only one chair which was wobbly. tub had multiple chips and scratches, rooms not sound proof at all, only about a two foot space or less to hang clothing, refrigerator freezing compartment had no door and was packed with a couple inches of frost.
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Larry,Thank you for taking the time to fill out our online survey. We value your feedback and are sorry that we failed to meet your expectations. We have spoken to maintenance and housekeeping about these issues and they are being resolved. We hope that you will give us another chance for future stays.Kind Regards,Rodeway Inn

8/10 Good

Doug

Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Doug,Thank you for taking the time to fill out our online survey. We appreciate your feedback and hope to see you again for future stays.Kind Regards,Rodeway Inn

2/10 Terrible

Hannah

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This area was sketchy. When we got there it was concerning at best. I would never recommend booking there if you want a saf, secure, and welcoming place to stay.
Response from GM on 2 Apr 2024
Dear Hannah,Thank you for taking the time to fill out our online survey. We sincerely apologize that your stay did not meet your expectations. Safety is something that we take very seriously at our facility. All of our buildings are key access and cannot be opened unless a room key is present. We value your feedback.Kind Regards,Rodeway Inn

6/10 Okay

Dave

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I mainly needed an inexpensive place to stay for two days while I made a trip out of the very closeby airport. For the price, it was ok. It is a bit rundown, staff are very helpful and nice, but you get what you pay for. This particular time this worked for me. I might book there again if I needed a staging area near the airport for a trip like I did.
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Dave,We appreciate you taking the time to fill out our online survey and we value your opinion. We continuously strive for excellence and will take your comments to heart. We hope to see you again for future stays.Kind Reagrds,Rodeway Inn

2/10 Terrible

Marissa

Stayed 2 nights in Feb 2024
Response from GM on 2 Apr 2024
Dear Marissa,Thank you for taking the time to fill out our online survey. We apologize that your stay did not meet your expectations. We always strive for exceptional stays and this survey will continue to push us towards that goal.Kind regards,Rodeway Inn

10/10 Excellent

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and comfortable
Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
Dear Genevieve,Thank you for taking the time to fill out our online survey. We take pride in our hotel and are happy to provide an exceptional stay. We look forward to having you for future stays.Kind Regards,Rodeway Inn

8/10 Good

Jerome, Sidney

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
room lights did not all work, which also occurred last time we stayed there. The king bed was nice. The bath and plumbing worked. No check in problems this time.
Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
Dear Jerome,Thank you for taking the time to fill out our online survey. We appreciate your feedback and value your opinion. Maintenance has been spoken with about the issues. We hope to see you again for future stays.Kind Regards,Rodeway Inn

10/10 Excellent

ronald l

Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
Dear Ronald,Thank you for taking the time to fill out our online survey. We value your feedback and we look forward to seeing you for future reservations.Kind Regards,Rodeway Inn

4/10 Poor

Jerome, Sidney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Several room lights didn't work. Checking in process prolonged because of repeated computer problems. Definite deterioration in recent years.
Stayed 1 night in Feb 2024
Response from Management on 24 Feb 2024
we apologize for the delays you encountered during check in.We strive daily to make the rodeway a better hotel than it was the day before.hopefully the next time you stay it will be much more enjoyable

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Management on 24 Feb 2024
thank you for the positive review. I will share it with my staff

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Mold behind toilet water damage and cracks in ceiling, stunk of cigarette smoke.
Stayed 3 nights in Feb 2024
Response from Management on 24 Feb 2024
We are sorry that we did not give you the experience you deseved

2/10 Terrible

Benjamin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire place smelled like pot and was filthy. Some lights worked, right next to a hill so there was loud traffic constantly.
Stayed 5 nights in Jan 2024
Response from Management on 24 Feb 2024
Thank you for staying with us.We hope to see you again soon

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Disliked: Amenities
There seemed to be surveillance and cameras were being used. There appeared to be slalkers that were watching me. There were numerous attempts to open the door but the door held securely. A tall older female clerk caught two people messing with the door and ran them off with stern warnings to not return to the property. I am immensely grateful for her alertness and prompt decisive response. I could not have defended myself as I was convelscing from surgery. I am immensely grateful. Thank you.
Stayed 2 nights in Jan 2024
Response from Management on 24 Feb 2024
Thank you for staying with usI will be sure to let my staff know that her quick actions helped you feel more comfertable.

10/10 Excellent

Kara, Glasgow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, convenient, and free shuttle to hotel! Have stayed here more times than I can count and I always have a great experience.
Stayed 1 night in Jan 2024
Response from Management on 24 Feb 2024
Thank you for being a loyal costomer we await your next visit with us

2/10 Terrible

Heru

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It had blood on the sheets
Stayed 2 nights in Dec 2023
Response from Management on 24 Feb 2024
thank you for staying with us.We hope to see you again soon

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on 24 Feb 2024
thank you for staying with us . We hope to see you again soon

4/10 Poor

Norman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only 1 lamp in room - 2 queen beds - that lamp had no bulb, I was able to get a bulb from the front desk. Heat lamp and fan did not work in bathroom. Bathroom door had no handle - couldn't shut it all the way. We couldn't get the wi-fi to work, kept saying weak signal. The room did have very comfy beds.
Stayed 1 night in Jan 2024
Response from Management on 24 Feb 2024
We apologize that your stay wasnt a pleasant one.I assure you that we are working to remedy these things you have brought to our attention

10/10 Excellent

Cara

Liked: Amenities
Excellent trip with great customer service. Flight was outstanding, cleanliness of the airbus was top notch, extremely comfortable and roomy. Thanks Expedia!
Stayed 1 night in Jan 2024
Response from Management on 24 Feb 2024
thank you for staying with us and we hope to see you again soon

10/10 Excellent

Kaylee

Stayed 1 night in Dec 2023
Response from Management on 24 Feb 2024
Thank you for your review.I will be sure to share this with my staff

4/10 Poor

Virginia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice but there was hair all over the bathroom floor and sink. There were boogers on the wall next to the tolit in the bathroom. The room looked like it wasn't cleaned before coming in. I was really grossed out ☹️
Stayed 1 night in Dec 2023
Response from Management on 5 Jan 2024
I apologize for your inconvienence.I truly wish you would have emmediately brought it to either myself or my staffs attention as we would have taken steps to make your stay better.

2/10 Terrible

Kyle

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay ever
That was the scariest hotel I’ve ever been to in my life. Some serious drug activity going here. We were in our room for an hour before we left to go get another hotel. In that time we heard multiple knocks on the same door and saw multiple come and go. There was also multiple people sitting in their cars doing drugs in the parking lot. ALL WRONG. We will never stay at a roadway inn again and will be sure to tell all our friends to do the same. Something needs to be done about that place. There was also pizza sauce or blood on the side of our “clean” bed? Like what the hell?
Stayed 1 night in Dec 2023
Response from Management on 5 Jan 2024
Thank you for choosing to stay with us.I can assure you that i have cameras all over my hotel and multiple cameras in the parking lot.Being that we are a non smoking hotel , our guests tend to go sit in there cars when they smoke rather than standing out side in the elements.I will be sure to address my staff about the cleanliness issues.

4/10 Poor

Michelle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Management on 24 Feb 2024
We are constantly trying to improve our hotel and we can assure you it will get better with every visit.We hope to see you again soon

2/10 Terrible

Terri

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
It was extremely dirty and there were several exposed light fixtures. The area was very shady and hard to get in and out of parking lot. I have stayed in plenty of cheap hotels and I do not have high standards but this one was just flat out violating safety regulations. We traveled with our dog so I understand we may have gotten a worse room because of that but we should’ve at least had a clean room
Stayed 3 nights in Dec 2023
Response from Management on 5 Jan 2024
Thank you for choosing to stay with us.I assure you i will be addressing my staff about cleanliness emmediatly

10/10 Excellent

terry

Stayed 1 night in Dec 2023
Response from Management on 5 Jan 2024
Thank you for staying with us.We are pleased that you enjoyed your stay and hope to see you again soon

10/10 Excellent

Tracie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 5 Jan 2024
Thank you for choosing to stay with us.We are pleased that your stay was pleasant and we look forward to seeing you again

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm an in town resident n just wanted to have a night alone from family, they require a $200 cash deposit for Billings residence to stay.
Stayed 1 night in Nov 2023
Response from Management on 5 Jan 2024
Thank you for choosing to stay with us.I apologize but it is our policy to require a 200 dollar deposit for Billings residents

2/10 Terrible

Joel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not working entry light no heat loud noisy fan phone and tv not operating outlet falling out of the wall/loose. No drain plug in sink etc. Very poorly maintained room.
Stayed 2 nights in Nov 2023
Response from Management on 5 Jan 2024
Thank you for choosing to stay with us.I appreciate you bringing these concerns to my attention and i assure you they have been dealt with.We hope to see you again on your next trip through Billings

2/10 Terrible

Joseph

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Dirty towels, hair from last guest still on pillows, light fixtures broken, smokey smell, floor has not been mopped. Front desk was friendly though! Rooms are not what the pictures depict. I slept in my sleeping bag ontop of the bed instead of risking those sheets. Would love a refund.
Stayed 1 night in Nov 2023
Response from Management on 15 Nov 2023
Thank you for choosing to stay with us.Unfortunately you did utilize our facility so i can not authorize a refund

2/10 Terrible

Eugene

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The in-room jetted tubs as advertised did NOT work, and that's why I booked and paid extra. The management were really defensive, borderline hostile about it. Terrible customer service
Stayed 1 night in Oct 2023
Response from Management on 15 Nov 2023
Thank you for staying with us.We apologize for not meeting your expectations.We only have one room that we advertise a jetted tub and to the best of my knowledge it is running just fine.We hope that you stay with us again so that you can experience that wonderfull room.

8/10 Good

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are remodeling so things will only get better. The bed was comfortable. The room was clean, and quiet. The heater was quiet and didn’t fluctuate temperatures. Customer service was great. Shuttle was fast and greatly appreciated. We will be back
Stayed 1 night in Nov 2023
Response from Management on 15 Nov 2023
We truly appreciate you choosing to stay with us.W look forward to seeing you again

4/10 Poor

Sara

Travelled with family
Disliked: Room comfort
Good breakfast. Beds were so hard and uncomfortable I couldn’t even sleep.
Stayed 1 night in Nov 2023
Response from Management on 15 Nov 2023
Thank you for choosing to stay with us.we apologize that we did not meet your expectations

6/10 Okay

Jill

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Refrigerator water all over the floor, bathroom sink didn’t drain, toilet rocked when you got up or down, floors were filthy, only one regular coffee, just was unkept and old
Stayed 1 night in Oct 2023
Response from Management on 27 Oct 2023
thank you for the feedback on our hotel.your comments are being addressed with my staff and will be remedied

8/10 Good

Diane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable, heater worked well. Walls and ceiling are thin. People above us sounded like a herd of elephants partying like rock stars way to late in the night. Dog in someones room barking at 2:49 am
Stayed 1 night in Oct 2023
Response from Management on 27 Oct 2023
thank you for choosing to stay with us.we do apologize for the inconvenience you encountered with our other guest.we do hope you stay with us again and have a better experience

6/10 Okay

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I booked this hotel because of the airport shuttle but no shuttle was available to pick me up. I did get a shuttle back to the airport though. Shuttle service is hit or miss.
Stayed 1 night in Oct 2023
Response from Management on 19 Oct 2023
We apologize about the shuttle and we are working on getting it sorted out.We apologize for any inconvenience

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what I needed!
Stayed 1 night in Oct 2023
Response from Management on 19 Oct 2023
Thank you for choosing to stay with us.We are happy that you found your stay pleasant

10/10 Excellent

Brittney

Stayed 1 night in Oct 2023
Response from Management on 15 Nov 2023
Thank you for staying with us.We will see you again on your next trip

10/10 Excellent

christer

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Management on 17 Oct 2023
Thank you for staying with us.We absolutely loved having you here.Please come visit us again soon.

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!!!
Hideous paint job throw out the room. TV turned on and off but the channels and volume didn’t work. Faucet in the bathroom was loose and didn’t shut off completely. Shower head was about 4.5 off the floor of the tub. Told the man who check us out in the morning the room had issues. He laughed and said all the rooms have issues. I said if I had known I never would have booked it. Also the location is ina sketchy part of town.
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Thank you for choosing to stay with us.We are addressing the issues you have brought up and hope to see you on your next adventure to Billings.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle, convenient location and friendly staff.
Stayed 1 night in Oct 2023
Response from Management on 16 Oct 2023
Thank you for staying with us.We truly hope to see you again on your next trip through Billings

4/10 Poor

John

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is a pet friendly motel with no area for you pet to pee or poop!
Stayed 1 night in Oct 2023
Response from Management on 12 Oct 2023
Thank you for choosing to stay with us.I truly wish you would have asked about our pet area, we have a small dog walk with grass in our back parking lot as well as a park directly across the street.we hope to show them to you on your next stay with us