Exterior
Check availability

Reviews of BYPILLOW Irala

2 out of 5
BYPILLOW Irala
Calle Pablo Picasso, 13, Bilbao, Vizcaya

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 89 reviews" "
Rating 8 - Good. 28 out of 89 reviews" "
Rating 6 - Okay. 7 out of 89 reviews" "
Rating 4 - Poor. 1 out of 89 reviews" "
Rating 2 - Terrible. 1 out of 89 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and very helpful staff. Lockers available to leave luggage. 20 minute walk from old town and Guggenheim
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Dear Amanda, thank you for your comment, we are very glad to have provided you a nice experience. We are 10 minutes far away from the city centre, from where you can walk in few time to other interesting places. Best regards!

6/10 Okay

Zoran

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is right by Puerta del Sol which is very central and easy to get to and around. The location is great…… except…….the NOISE. The street noise seems amplified, as though people are in your room. The walls are thin and you can hear people in other rooms. The door buzzer is out of control loud. You hear the door slam closed whenever anyone leaves, every single time. It was borderline unbearable. I had to sleep with noise cancelling headphones it was that bad.
Stayed 2 nights in Mar 2024
Response from Management on 9 Apr 2024
Dear Zoran, thank you for writing a review, but we think that you probably confussed us with another hotel, because Puerta del Sol is in Madrid, not in Bilbao. Anyway, best regards!

10/10 Excellent

Muhammad Ihtisham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very happy by the room condition, staff behaviour and hygiene of the room.
Stayed 1 night in Jan 2024
Response from Management on 7 Feb 2024
Dear Muhammad, thank you for your comment, it is wonderful for us to see that you had a nice stay. Best regards!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice, clean, spacious. The luggage storage was awesome & really saved us. Staff was friendly & helpful
Stayed 1 night in Jul 2023
Response from Management on 2 Aug 2023
Dear Wesley, thank you for your feedback, we are glad to see that you had a very nice stay with us. Best regards!

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that kept me from posting 5stars in all the review was that the street signs around the property are not too visible, a couple of mosquitoes were in the room, and a couple of the throw pillows should be discontinued. Other than that, it was very good. Clean, close to a lot of things, nice amenities, and staff was very agreeable.
Stayed 3 nights in Jun 2023
Response from Management on 3 Jul 2023
Dear Rodolfo, thank you for your comment, it is scuh a pleasure to hear that you enjoyed your stay with us. Best regards!

10/10 Excellent

Jose Ramon

Stayed 1 night in Jun 2023
Response from Management on 3 Jul 2023
Apreciado Jose Ramón, gracias por su valoración, nos alegra enormemente que haya disfrutado de su estancia con nosotros, y esperamos recibirle pronto de nuevo. Saludos cordiales!

6/10 Okay

dom

Liked: Cleanliness, staff & service
Clean but small.
Stayed 1 night in Jun 2023
Response from Management on 5 Jul 2023
Dear Dom, thank you for your comment, best regards!

8/10 Good

dom

Liked: Cleanliness
Not most salubrious location
Stayed 1 night in Jun 2023
Response from Management on 3 Jul 2023
Dear Dom, thank you for your comment, we are just 10 minutes far away from the city centre, located in a worker and multicultural neighboorhood. We expect you to have had a nice stay with us, best regards!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I had injured my foot and the lady at the desk helped me when i ordered food. She was so kind as to bring it up to my room when it arrived.
Stayed 1 night in Jun 2023
Response from Management on 20 Jun 2023
Dear James, thank you for your comment, we expect you to be better, help you in this matter was the least we could do. Best regards!

10/10 Excellent

Karl

Stayed 1 night in Jun 2023
Response from Management on 5 Jul 2023
Dear Karl, thank you for your valoration, best regards!

10/10 Excellent

Ashlee

Stayed 3 nights in Jun 2023
Response from Management on 15 Jun 2023
Dear Ashley, thank you for your valoration, best regards!

8/10 Good

Jaime

Stayed 3 nights in May 2023
Response from Management on 15 Jun 2023
EstimadoJaime, nos alegramos de que estuviese a gusto con nosotros, reciba un cordial saludo!

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small Hotel a good option for stay a few days
Stayed 3 nights in May 2023
Response from Management on 18 May 2023
Dear Francisco, thank you for your feedback, we are glad to see that you had a nice experience with us. Best regards!

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean welcoming facility and friendly staff.
Stayed 2 nights in May 2023
Response from Management on 18 May 2023
Dear Lou, thank you for dedicating us some time to valorate our hotel, we are glad to see that it was a nice experience to you. Best regards!

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had such a lovely time in this hotel. Everything was so smooth from start to finish and it’s absolutely beautiful inside. We got upgraded to a huge triple room - the bed was massive. The air con was lovely. Location is very walkable to Guggenheim and also to old town
Stayed 2 nights in Apr 2023
Response from Management on 2 May 2023
Dear Molly, thank you for your comment, it is a pleasure for us to see that you had a nice experience with us. Best regards!

10/10 Excellent

Julia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and modern bathroom with a seperate shower as well as a bath. There was an electric jug and coffee and tea making facilities which we really appreciated as this was not common in Spain. The receptionist gave us a map and advised us places to go which was helpful too.
Stayed 2 nights in Apr 2023
Response from Management on 2 May 2023
Dear Julia, thank you for your feedback, we are glad to see that you enjoyed the hotel. Best regards!

10/10 Excellent

Michael

Stayed 2 nights in Dec 2022
Response from Management on 5 Jan 2023
Dear Michael, thank you for your valkoration. Best regards!

6/10 Okay

David

Liked: Cleanliness, staff & service

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tidy little hotel
Perfect, good price, clean room, polite and helpful staff, proximity to Bilbao centre - what’s not to dislike! Staff let us use the hotel lounge after we had checked out.
Stayed 3 nights in Oct 2022
Response from Management on 2 Nov 2022
Dear James, thank you for your comment, we are satisfied to have fulfilled your expectations. Best regards!

10/10 Excellent

Eduardo, Managua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Omar

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Was fine
Stayed 3 nights in Jul 2022

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nn
Stayed 1 night in Jul 2022

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern room with great amenities. Everything was great except for the exit light that was on top of the door as it was too bright during the night.
Stayed 1 night in Jul 2022

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Muy recomendable, sabiendo que no hay atención en recepción hasta las 14 h. y la opción de taquillas para dejar las maletas a la salida.
Stayed 2 nights in Apr 2024
Response from Management on 9 Apr 2024
Estimada Myriam, gracias por dedicarnos un momento para escribir un comentario acerca de nosotros. Estamos encantados de que hayáis disfrutado de vuestra estancia, y que hayáis decidido hacer uso de las taquillas gratuitas para alargar un poco más vuestra estancia en la ciudad. Recibe un cordial saludo!

10/10 Excellent

Maria del carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy correcto. El chico de recepción nos atendió de maravilla. Recomendable
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Estimada Maria del Carmen, muchas gracias por dedicarnos un tiempo para valorarnos, nos alegramos de que hayas tenido tan buena estancia. Esperamos recibirte de nuevo en el futuro, saludos cordiales!

10/10 Excellent

AV

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy acogedor, decorado con gusto, limpieza impecable, ubicación ideal para visitar la ciudad. Mención especial al personal de recepción, en particular al chico que nos hizo el check-in, muy amable y disponible. Habitación luminosa, cama confortable, espacio para colgar prendas, baño muy limpio con una ducha ampia y productos de cortesía de buena calidad. Muy recomendado!!!
Stayed 3 nights in Feb 2024
Response from Management on 1 Mar 2024
Estimado AV, gracias por dedicarnos un tiempo para valorar tu experiencia con nosotros, nos alegra ver que disfrutásteis de vuestra estancia, resaltando aspectos como la comodidad de la habitación. Recibe un cordial saludo!

10/10 Excellent

Nataliya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 7 Feb 2024
Dear Nataliya, thank you for your valoration, best regards!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusta muchisimo,buena ubicacion, habitaciones espaciosas, y personal muy amable
Stayed 1 night in Dec 2023
Response from Management on 7 Feb 2024
Estimada Laura, gracias por dedicarnos un tiempo para valorar tu experiencia con nosotros, nos alegra ver que disfrutásteis de vuestra estancia, resaltando aspectos como la comodidad de la habitación. Recibe un cordial saludo!

10/10 Excellent

jose carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Lazaros

Stayed 3 nights in Oct 2023
Response from Management on 1 Nov 2023
Dear Lazaros, thank you for your valoration, we are glad to see that you enjoyed the hotel. Best regards!

10/10 Excellent

Isaac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excel·lent opció molt a prop del centre de Bilbao.
Hotel cèntric a bon preu i amb unes instal·lacions molt modernes. Personal molt amable i proper.
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Benvolgut Isaac, gràcies pel seu feedback, ens alegrem que tingués molt bona estada, i que li hagin agradat tant el disseny de l'hotel com l'atenció del personal. Rebeu una cordial salutació!

8/10 Good

E.J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Good location.
Great stay. Airconditioning was very noisy so I turned it off. Other than that: good stay.
Stayed 1 night in Oct 2023
Response from Management on 23 Oct 2023
Dear EJ, thank you for your comment, we are glad to see that you stayed well in the hotel. Best regards!

6/10 Okay

Jose

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Todo nuevo pero el pre-check in fue un desastre
La situación es OK, 15 min caminando del casco histórico, aunque algunas de las calles que rodean el hotel no son muy aconsejables de noche. Las habitaciones están bien en cuánto al mobiliario, cama etc, todo muy nuevo, pero ers un poco pequeñas (todo y que la nuestra era tipo ‘superior’) con unas vistas espantosas a un patio de luces. Lo peor fue el hecho de que el mensaje con el código para acceder al hotel y dejar las maletas en la taquilla nos llegó un día después del día de entrada. Además el hotel parece que se hizo un lío con hotels.com y no nos llegó el mensaje de pago…un poco desastre. Por suerte la chica de recepción lo pudo arreglar.
Stayed 2 nights in Oct 2023
Response from Management on 17 Oct 2023
Estimado Jose, gracias por su comentario, nos alegra que haya estado a gusto en el hotel. Parece que hay algún problema con la conexión de nuestro programa con el servidor de Expedia, que provee a Hotels.com, que hace que no lleguen correctamente los enlaces de pago a un determinado tipo de tarifa, lo está revisando el dpto. de informática junto con Expedia. Es algo exclusivo de esta web, ya que en la nuestra y en otras funciona sin problema. Asímismo, revisaremos lo que ha podido ocurrir con el mensaje que detalla, ya que todo parece indicar que haya sido un incidente aislado. Reciba un cordial saludo!

10/10 Excellent

Karina van

Stayed 3 nights in Oct 2023
Response from Management on 25 Oct 2023
Dear Karina, we are glad to see that you had a nice stay, best regards!

10/10 Excellent

Henning

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Management on 3 Oct 2023
Dear Henning, thank you for your valoration, we are glad to see that you enjoyed the hotel, best regards!

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Management on 3 Oct 2023
Dear Yvonne, thank you for your valoration, we expect to see you again in the future, best regards!

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management on 20 Sept 2023
Estimado Fabrizio, nos alegra ver que estuvo a gusto en el hotel, saludos cordiales!

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tof hotel maar helaas slecht weekend gekozen
Het hotel is super maar bevindt zich niet op toplocatie. Wij hadden last van mottenplaag op onze verder kraaknette en recent ingerichte kamer, kreeg wel meteen insectenspray toen ik het meldde. Enkele koffiepads om te gebruiken in de gemeenschappelijke lounge had fijn geweest. Enkel oploskoffie op de kamer. We houden meestal van bezoek aan oude stadsgedeelte maar vanwege feestelijkheden dit weekend was deze vies en stonk het naar bier en urine.
Stayed 2 nights in Aug 2023
Response from Management on 24 Aug 2023
Beste Diana, bedankt voor het achterlaten van uw feedback over het hotel. Het spijt ons van het mottenprobleem, maar we zijn blij om te zien dat het snel is opgelost. Wij zijn blij dat u genoten heeft van uw verblijf, hartelijke groet!

10/10 Excellent

Åsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fräscht rum, sköna sängar. Bra faciliteter som, vattenkokare, streamer till kläder o hårtork. Hjälpsam personal
Stayed 2 nights in Aug 2023
Response from Management on 21 Aug 2023
Dear Asa, thank you for your comments, we are very glad to see that you had a nice stay in pour hotel, best regards!

8/10 Good

Christele

Stayed 1 night in Aug 2023
Response from Management on 21 Aug 2023
Dear Christele, we are happy to see that you stayed nicely in our hotel, best regards!

10/10 Excellent

Gerry

Stayed 3 nights in Aug 2023
Response from Management on 7 Sept 2023
Dear Gerry, thank you for your note, we hope you enjoyed the hotel, best regards!

8/10 Good

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Experencia segun lo previsto
Stayed 1 night in Jul 2023
Response from Management on 2 Aug 2023
Apreciada Marta, gracias por su comentario, nos alegra que haya estado a gusto en el hotel, reciba un cordial saludo!

8/10 Good

Pekka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotelli oli siisti, sijainti kävelymatkan päässä keskustasta.
Stayed 2 nights in Jul 2023
Response from Management on 7 Jul 2023
Hyvä Pekka, kiitos kommentistasi, todellakin olemme lyhyen matkan päässä keskustasta. Ystävällisin terveisin!

10/10 Excellent

S C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper
Correu tudo muito bom O único para ter em conta é que não tem elevador. Só isso
Stayed 2 nights in Jun 2023
Response from Management on 3 Jul 2023
Caro S C, obrigado pelo seu feedback, estamos felizes que você tenha gostado de nós e esperamos vê-lo de volta em breve, cumprimentos!

10/10 Excellent

Visitacion

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buenas habitaciones, muy buen trato y buena ubicación. El único problema es que no tuviera ascensor
Stayed 6 nights in Jun 2023
Response from Management on 3 Jul 2023
Estimada Visitación, gracias por dejarnos su comentario, nos alegra enormemente que disfrutasen de su estancia, y que destaque el trato del personal, que siempre se esfuerza en ayudar a que la estancia de nuestros huéspedes sea lo mejor posible. Reciba un cordial saludo!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management on 23 Jun 2023
Dear guest, thank you for your valoration, we hope you have had a nice stay with us. Best regards!

8/10 Good

Manuel Aurelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El encargado recepción fue muy amable y buena persona, estuvo atento a que me llevarán mi maleta, qué la línea, aérea perdio
Stayed 4 nights in Jun 2023
Response from Management on 15 Jun 2023
Estimado Manuel Aurelio, gracias por su comentario, nos alegramos mucho de que todo se resolviese satisfactoriamente, saludos cordiales!

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super recomendado. En el centro de la ciudad
Stayed 3 nights in May 2023
Response from Management on 5 Jun 2023
Apreciado Alberto, gracias por su comentario, estamos encantados de que disfrutase de su estancia con nosotros, y esperamos volver a recibirles pronto. Saludos cordiales!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management on 23 May 2023
Estimada Sabrina, gracias por su valoración, estamos encantados de que disfrutase de su estancia. Saludos cordiales!

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le quartier proche est plutôt impersonnel, mais pourvu d'un supermarché de proximité, de restaurants et de 2 parkings publics, l'un couvert et l'autre extérieur (environ 22€/j). L'accès aux chambres se fait sans ascenseur. Notre chambre était très jolie, spacieuse et bien aménagée. La literie était exceptionnelle. Nous avons tous bien dormis. Notre chambre donnait sur une toiture. Donc pas de vue mais nous y étions que pour une nuit. La vieille ville et les musées sont accessibles à environ 30 minutes de marches. Le seul bémol concerne la présence de mites sur les murs et le plafond. Nous en avons tué une dizaine et avons pris soin de ne pas en rapporter dans nos vêtements. L'accueil est ouverte de 14h00 à 6h00 le lendemain matin.
Stayed 1 night in May 2023
Response from Management on 18 May 2023
Cher Christian, merci d'avoir pris une partie de votre temps pour écrire une critique aussi détaillée. Nous sommes heureux que vous l'ayez aimé. Cordialement!