Indoor pool
Check availability

Reviews of Yellowstone Westgate Hotel

2.5 out of 5
Yellowstone Westgate Hotel
638 Madison Ave, West Yellowstone, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Stayed 3 nights in Aug 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Nice hotel, hot breakfast was good, pool was nice, staff was extremely nice, nothing bad to say!
Stayed 2 nights in Aug 2023
Response from Front Desk on 26 Nov 2023
Thank you for staying with us, we're glad to hear you enjoyed your stay!

10/10 Excellent

Heidi

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Desk on 26 Nov 2023
Thank you for staying with us.

10/10 Excellent

James

Stayed 3 nights in Oct 2023
Response from Cheyenne, Front Desk on 30 Nov 2023
Thank you for staying with us.

10/10 Excellent

Huizhi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very friendly.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for staying with us.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at the end of the town. Which makes it harder to walk to eat. Our first night we had loud walkers above us. The older couple who checked us in were awesome!!!!
Stayed 2 nights in Oct 2023
Response from GM on 31 Oct 2023
Thank you for staying

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Yellowstone Westgate Hotel is a great place to stay. The staff is terrific and will help you with any information you request on any of the many places in West Yellowstone. The room was immaculately clean, and the bed was very comfortable. There's a nice breakfast served every morning, and coffee is available near the front desk 24 hours a day. It's at the end of Madison Avenue, and there's plenty of parking available. Downtown restaurants and shops are available within walking distance, and it's very close to the west entrance to Yellowstone National Park. I'd recommend this hotel to my friends and family without hesitation. It's a very nice place to stay.
Stayed 3 nights in Aug 2023
Response from GM on 25 Oct 2023
Thank you so much for your wonderful comments and 5 star review

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay.9
This hotel was a nice and reasonably priced place to stay close to the entrance of Yellowstone. The beds were comfortable and the room was nice and clean. Breakfast was good also. We enjoyed our family stay there.
Stayed 2 nights in Oct 2023
Response from GM on 25 Oct 2023
Thank you so much for your comments

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great hot breakfast, great location next to West Yellowstone entrance.
Stayed 2 nights in Oct 2023
Response from GM on 25 Oct 2023
Thank you for your 5 star review

4/10 Poor

Mike

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our shower only had freezing cold water. They did come fix it at 11p. The hot tub was cloudy. They ran out of several of the food items for breakfast. There was one poor young lady that had to keep the food going all by herself.
Stayed 1 night in Oct 2023
Response from GM on 25 Oct 2023
I am sorry to see the issues you had during your stay with us. I hope you give us another chance the next time you are in the area

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious.
Very good stay. Room was quiet and bed was very comfortable. Room was spacious.
Stayed 1 night in Oct 2023
Response from GM on 25 Oct 2023
Thank you for staying with us

8/10 Good

morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Staff was friendly. Room was spacious and comfortable. Breakfast was decent. Quiet. At the edge of town so it’s a few blocks away from the “downtown” area. Will stay here again.
Stayed 1 night in Oct 2023
Response from Front Desk on 21 Oct 2023
Thank you for staying with us, we're happy to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Vic

Travelled with partner
Lynda and Greg were very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Front Desk on 21 Oct 2023
We're glad to hear our staff was helpful, we hope you had a wonderful visit!

10/10 Excellent

Phillip

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and walkable distance from the shops.
Stayed 2 nights in Oct 2023
Response from GM on 20 Oct 2023
Thank you for your 5 star review

8/10 Good

lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off the highway stay. Clean &nice hotel.
Stayed 1 night in Oct 2023
Response from GM on 20 Oct 2023
Thank you for staying with us

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and a great breakfast!
Stayed 2 nights in Oct 2023
Response from GM on 20 Oct 2023
Thank you

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Dottie at the front desk upon checkin was amazing, made sure you felt welcome, had everything you needed, even asked if you already had dinner as most the testraunts close early this time of year. Great customer service and great location.
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Dottie does do a great job, Thank you for sharing your comments

10/10 Excellent

Yaoming

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee in Yellowstone Westgate Hotel is very friendly and the bed in the room is really comfortable. Excellent!!!
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Thank you for your 5 star review

6/10 Okay

Betty, Helena

Stayed 1 night in Sep 2023
Response from GM on 18 Oct 2023
Thank you

8/10 Good

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property for it's age. I wished they had juice or fruit for breakfast.
Stayed 4 nights in Oct 2023
Response from GM on 18 Oct 2023
Sorry that we ran out of juice, thank you for staying

10/10 Excellent

Joyce

Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Nov 2023
Thank you for staying with us.

8/10 Good

timothy

Liked: Cleanliness, staff & service
We stayed one night. It was good.
Stayed 2 nights in Oct 2023
Response from GM on 18 Oct 2023
Thank you

10/10 Excellent

Phil, Whitefish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and breakfast. Great sleeps. Only downside is that it is on the West end of town, so not a convenient walk to the center of things. I would stay here again.
Stayed 2 nights in Oct 2023
Response from GM on 16 Oct 2023
Thank you for staying with us

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great facility. Perfect location. They were so nice and upgraded us to a suite so our children would sleep more comfortably. The front desk was fun to chat with and very knowledgeable about yellow stone and told us about great spots to go see and great places to eat in town. Because it was towards the end of season, the breakfast was sometimes lacking, but they always had something hot to offer.
Stayed 2 nights in Oct 2023
Response from Front Desk on 15 Oct 2023
Thank you for staying with us. We are always happy to hear how helpful our staff are. We hope you had a wonderful visit!

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023
Response from Front Desk on 2 Nov 2023
Thank you for staying with us.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 3 queen room style
Stayed 2 nights in Oct 2023
Response from Front Desk on 13 Oct 2023
Thank you for staying with us, we're glad to hear you enjoyed your room. We hope you had a wonderful visit!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westgate hotel
There was clean and comfortable. I had no complaints about the hotel. Other than the hot tub was not hot enough.
Stayed 3 nights in Oct 2023
Response from Front Desk on 12 Oct 2023
Thank you for staying with us, we hope you had an amazing visit.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was a nice Staff very friendly and professional
Stayed 3 nights in Oct 2023
Response from Front Desk on 12 Oct 2023
Thank you for staying with us, we hope you had a wonderful visit.

6/10 Okay

sidney

Down stairs and upstairs hallway smells trash, very bad
Stayed 1 night in Oct 2023
Response from GM on 10 Oct 2023
Thanks for staying, I will look into what might be causing these smells

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great place on the edge of town.
Stayed 4 nights in Sep 2023
Response from GM on 9 Oct 2023
Thank you for staying

10/10 Excellent

Charlie

Stayed 2 nights in Sep 2023
Response from GM on 31 Oct 2023
thank you

10/10 Excellent

Don

Stayed 1 night in Oct 2023
Response from Front Desk on 8 Oct 2023
Thank you for staying with us.

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westgate Yellowstone is a small town --maybe 1 square mile approx. This property is located at the very edge of town-- unattractive area. The hotel services well all OK; the breakfast was better than average.
Stayed 2 nights in Oct 2023
Response from General Manager on 6 Oct 2023
Michael,Thank you for your comments. We always try to do our very best to give you the service you have come to expect and are pleased you were happy with our hotel.Although we are unable to do much about the surrounding area, we are very proud of our little town and think it's one of the most beautiful places on earth. We do appreciate your business and hope you will come home to us on your next visit to beautiful Yellowstone Park and the surrounding area. Be safe in your travels and we wish you good health and happiness.Monty BlareGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jgideon on 6 Oct 2023
Thank you for staying with us and the all star review.

10/10 Excellent

Che

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely welcoming, also no charge extra for my dog and they gave me a milkbone. They also moved us downstairs for convenience for the pup to go potty easier. Really nice comfortable rooms!
Stayed 1 night in Oct 2023
Response from Monty Blare, General Manager on 6 Oct 2023
Che,I am so happy you found our staff welcoming, we think they are some of the best in the business. We also appreciate the kind words pertaining to our hotel, we strive to make all of our guest's stay an enjoyable and memorable experience.If you find yourself back in the area please stop in and say hello, we would love to see you again. Be safe in your travels and enjoy the rest of your journey.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 4 Oct 2023
thank you

10/10 Excellent

Xiaoping

Liked: Property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Front Desk on 3 Oct 2023
Thank you for staying with us, we're happy to hear you had a great stay.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well kept, had everything we needed, and the staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Front Desk on 2 Oct 2023
Thank you for staying with us, we're glad to hear how helpful our staff was. We hope you had a great visit!

10/10 Excellent

Liang-Jye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area a little rundown
Stayed 2 nights in Sep 2023
Response from GM on 2 Oct 2023
Thank you for staying

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 9 Oct 2023
Thank you for staying with us!

10/10 Excellent

Cheryl

Stayed 2 nights in Sep 2023
Response from Front Desk on 21 Oct 2023
Thank you for staying with us.

8/10 Good

bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on 1 Oct 2023
Thank you for staying with us.

10/10 Excellent

Hermenegildo

Great service
Stayed 3 nights in Sep 2023
Response from Front Desk on 29 Sept 2023
Thank you for staying with us.

10/10 Excellent

Jeffrey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant and informative. The property is well maintained and the rooms are properly cleaned. Excellent location. Very close to YNP west entrance.
Stayed 4 nights in Sep 2023
Response from Front Desk on 28 Sept 2023
Thank you for staying with us, we hope you had a wonderful visit!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, the room, the breakfast was all fantastic. It was a little noisy and the beds were a little hard, but it wasn't bad enough to ruin my experience. It's a great hotel.
Stayed 2 nights in Sep 2023
Response from Front Desk on 28 Sept 2023
Thank you for staying with us and thank you for the feedback. We hope you had a great visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 28 Sept 2023
Thank you for staying with us.

10/10 Excellent

Tushang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night Front desk folks (senior) were really nice and very helpful, humble with great patience.
Stayed 1 night in Sep 2023
Response from jgideon on 27 Sept 2023
Thank you for staying with us. Our staff were happy to hear they were helpful during your visit.

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old, way to expensive
Hotel is old. Breakfast very disappointing. But town is great, tons of shops & places to eat. It is way over priced
Stayed 1 night in Sep 2023
Response from GM on 31 Oct 2023
thank you for staying

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on 28 Sept 2023
Thank you for your 5 star review

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from jgideon on 27 Sept 2023
Thank you for staying with us.