Top Hotels Near Big Saint Germain Lake in St Germain from NZ$153

"We booked a Vacasa rental on a Saturday, but unfortunately our tour company cancelled our trip the very next day. We cancelled the reservation on Sunday—just a few hours outside Vacasa’s 24‑hour window—and reached out to explain the situation and see if they could offer at least a partial refund. Despite the circumstances, Vacasa refused to return any portion of the payment, including the cleaning fee for a stay that never happened. When we asked why the cleaning fee wouldn’t be refunded, the response we received was simply, “because we can based on the agreement.”We understand policies exist for a reason, but the lack of flexibility or willingness to work with customers in good faith was disappointing. Anyone considering booking through Vacasa should be aware of how strictly they enforce their policies and how little room there is for understanding or fairness. Proceed with caution and make sure you’re comfortable with their business practices before booking."

"We arrived way before our check-in time, but we were able to park our trailers and go riding! Thanks for a great experience!"

"The property worked perfectly for our large group. Beautiful scenery and well appointed property."

"No communication. No key to house left. We had to leave the house unlocked all weekend. 6" of snow and ice in the driveway when we arrived. Tvs didnt work, ice cold in the basment while the upstairs was hot. "

"Host was very accommodating and helpful"

"The host Jeff was very helpful and the house was perfect."

"Very cozy cabin! Exactly what we were looking for when we wanted an up north getaway. "

"This place was fantastic! Everything was in working order. All amenities were in great condition. Everything was spotlessly clean. The living room furniture was comfy and spacious. It was really the perfect for our girls getaway. "

"We had a great time staying here and would highly recommend it to anyone looking for a cabin in the area. The host was very communicative and accommodating. They checked in with us during our stay to make sure everything was up to par or if there was anything we needed. The cabin itself was spacious and fully stocked with everything we needed. I’d highly recommend staying here!"