Pet Friendly Hotels & Resorts in Big River from NZ$193

"Great place to stay"

"Staff was very friendly and the room was clean. However, hotel only services room every other day; therefore, we ran out of in-room coffee packets and toilet paper on first morning. Coffee in the breakfast was good. The complementary breakfast was ok; we've had better at the Hampton Inn in Nor Cal. "

"rarely leave negative reviews, but this stay was very disappointing. The room had serious cleanliness and safety issues. The door latch was broken, there were cobwebs in the room, I found a long hair on the bed, and the shampoo and conditioner appeared half-used. The outdoor area was also very dirty, with trash everywhere and overflowing trash cans that were not cleaned overnight. What was especially surprising was how poorly our complaint was handled. After we checked out, we contacted the hotel through an Expedia agent, but they seemed unaware that we had already left. They said they can give a resolution at checkout and we have areleady checked out one hour ago, and in the end there was no real resolution. For a hotel that charges regular rates, this was unacceptable. The only positive part was that the front desk staff were polit."