Big Cedars Hotels, Ridgedale

"It was very nice. Friendly staff,"

"There was mold in the bathroom, the staff was amazing the breakfast was decent not very many place to walk too but a mini golf and pizza wing street and an ice-cream shop but has 2 pools and 2 hot tubs and a pretty water fall with a pond and a turtle"

"Westgate Woods resort is a great place for families to spend a weekend away however, my family did not get to enjoy the two televisions within our cabin due to Sutton outages but overall, I give an 3 Stars… just wish you all would upgrade your appliances and add more ways to charge our electronic devices as what was available to charge Our devices was also outdated."

"We loved it! Beautiful hotel, very clean & staff was great. The breakfast was great with plenty of variety (eggs, sausage, gravy & biscuits, potatoes, ham, pancakes, waffles, fruit & cereal bar, yogurt, cakes & banana bread). We were out doing stuff around down most of the day. Went to the pool at 8pm & it was like a pool party. So many families having fun. We had a great time."

"Parking is terrible. The bathrooms in the rooms are tiny and don’t lock. When we arrived the toilet wouldn’t flush and the bathroom sink wouldn’t drain. No microwaves in the rooms and the fridges in the rooms are tiny."

"Not happy that the jacuzzi tubs in rooms have been removed but still show up in the pictures. Alot less appliances in room then before. Dvd player is no longer in room and the bed feel like you are sleeping on bricks. Been coming for years and always loved it. Disappointed in what they call upgrades. Then the hot tub was broken and not working. Super sad."

"Everything was great. The only complaint I have is that the air conditioner wouldn’t get the room very cool"

"Breakfast was amazing and hotel is very close to the Landings."

"Our stay at this hotel was extremely disappointing. From the moment we walked in, everything felt outdated. Things only got worse when we went into the bedroom and found a massive stain on the bed. We immediately called the front desk, only to be told that housekeeping was gone for the night. Instead of helping us properly, they sent security to leave a plastic bag with sheets for us to change the bedding ourselves. To make matters worse, they didn’t even bring the correct sheets the first time, so we had to wait again for security to come back with another set. We ended up making the bed ourselves with absolutely no assistance from the staff. As if that wasn’t enough, water then started leaking from the ceiling through the ceiling fan. Only after we reported the leak did the front desk suddenly manage to “find” another room for us, despite previously telling us several times that nothing was available. This is all after multiple phone calls and being brushed off by the front desk. The lady at the front was very passive aggressive with no compassion to the situation. She told us that it is what it is basically. Overall, the condition of the hotel, the lack of cleanliness, and especially the way the situation was handled by staff made this a very frustrating experience. This all lasted from 11pm till 1:30am until we finally were able to lay down after a long drive. We will not stay here again."