Terrace/patio

Reviews of Hotel Marina Riviera

3 out of 5
Hotel Marina Riviera
40770 Big Bear Blvd, Big Bear Lake, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

christena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort , absolutly love the decor and the coziness of the room . Wonderful stuff Vanessa, and Cailey went above and beyond to provide an amazing experience . We will defiantly be back .
Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 28 Mar 2024
Christena, thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 Excellent

Taylor

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Marina Rivera. Upon arrival, we were greeted by Cailey who deserves a huge shoutout. She was beyond accommodating & helpful. She went above & beyond for us and we are so grateful! Would definitely recommend this hotel and will be back in the future!
Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 25 Mar 2024
Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay! We hope to host you again soon.

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really great place!! Perfect for the weekend
Stayed 2 nights in Mar 2024
Response from The Marina Riviera Team on 25 Mar 2024
Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay! We hope to host you again soon.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 21 Mar 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Marina Riviera Team on 21 Mar 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 Good

William, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot to like about the Marina Rivera - location is tough to beat & Great Lake views! Easy walk to the village night life area - shuttle available & complimentary coffee - only thing missing is a small table in the room - will visit again soon! Hats off to front desk staff
Stayed 2 nights in Mar 2024
Response from The Marina Riviera Team on 21 Mar 2024
William! Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us and can't wait to host you again soon!

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, close to village and wonderful views of the lake.
Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 21 Mar 2024
Simon, thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 Excellent

Anna liza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist is vey nice
Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 17 Mar 2024
Thank you for your feedback Anna liza, we appreciate it! We hope to host you again next time!

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service, super clean, amazing view.
Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 16 Mar 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again soon!

10/10 Excellent

aixiao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 16 Mar 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again soon!

10/10 Excellent

IRINA

Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 28 Mar 2024
Irina, thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 10 Mar 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, right by the lake, complimentary cocoa and coffee.
Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 10 Mar 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 10 Mar 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

10/10 Excellent

Benilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and new. Plenty of parking and easy access and walking distance to restaurants and bars. Very impressed and very happy with this place. Awesome lake view from rooms.
Response from The Marina Riviera Team on 10 Mar 2024
We are thrilled to hear that you enjoyed your stay with us! We hope to host you again very soon!

6/10 Okay

Mahyar

Disliked: Cleanliness
The area is good and it’s close to lake. There is no elevator. They don’t have break fast. There is no lobby and they made one of the room check in area.
Stayed 1 night in Mar 2024
Response from The Marina Riviera Team on 10 Mar 2024
Mahyar, We do apologize for not meeting your expectations. We do not have breakfast as of now, nor do we advertise it. We hope you have a great rest of your week.

4/10 Poor

Kevin

Travelled with family and small children
Disliked: Amenities
The fridge doesn't get cold enough, the towels were wet when we arrived, the area felt unsafe, paper thin walls—the people above us were arguing at 3 am and you can virtually hear every sound and every step they take, there was a red stain on the bed, the shower glass needs to be extended out further because when you take a shower the entire bathroom gets soaked. Other than that it was ok.
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 10 Mar 2024
Hi Kevin, We do apologize you didn't enjoy your stay. The town of Big Bear is actually a very safe town. We would've been happy to assist you had you reached out to us, but we never received anything from you.

10/10 Excellent

Rania

Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 21 Mar 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 10 Mar 2024
We are thrilled to hear you enjoyed your stay! We hope to host you next time!

10/10 Excellent

MENGMENG

Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 21 Mar 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

6/10 Okay

Yossi

Travelled with family
Very small room especially for four people. You could hear everything through the walls left right and from above. Shower has no door, the water is all over the place.
Stayed 2 nights in Feb 2024
Response from The Marina Riviera Team on 29 Feb 2024
Thank you for your feedback, and I'm sorry we did not meet your expectations! Keep in mind that we do have separated cabins that sleep 6 across the street, still lake view. That may work better for your family as we would love to host you next time!

10/10 Excellent

Oscar

Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 21 Mar 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Great location. Clean room. Beds and especially pillows are nice. Fair pricing. No coffee maker or microwave amenities. Microwave is first come first serve. Rooms are not soundproof. You can hear footsteps from top floor. Also, the style of the open shower was a little different. I will consider coming back, mainly for pricing and cleanliness.
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 26 Feb 2024
Hi Ricardo! We are thrilled to hear you enjoyed your stay! We hope to host you again in the near future!

8/10 Good

Heidy, North Hollywood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really close to the village. It is also lake front and has a playground next door. The personnel was very attentive. We stayed in the double bed first floor. Looked like described in pictures. We had an issue with the heater at night. Someone came to help us really quick but we still were not able to work it after she left. Overall, I will recommend. Great option. We will come back.
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 25 Feb 2024
We are sorry to hear about the heater, but are so happy you enjoyed the rest of your stay! We hope to host you again soon!

2/10 Terrible

Bianca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet is dirty and very old, our linen is also very dirty and the pillow cases are very wrinkled.
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 25 Feb 2024
Hi Bianca,In regards to your feedback, we did come down to assist you with any cleanliness issues and were declined. We are so sorry you did not enjoy your stay. We hope you have a great rest of your week.

10/10 Excellent

Erica

Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 21 Mar 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

6/10 Okay

michael

Travelled with family
Disliked: Amenities, property conditions & facilities
Its a cute place but being at the bottom you can hear the foot steps upstairs and also nothing for anyone to do such as hang out
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 25 Feb 2024
Hi there, thank you for your feedback. I do apologize for the noise. We would love to host you again, and comp upgrade you to the 3rd floor in order for you to enjoy the full experience.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Stuff, Great Area. Will definitely comeback!
Stayed 2 nights in Feb 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

10/10 Excellent

Aria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

10/10 Excellent

Jovana

Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 21 Mar 2024
Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 Excellent

Rosalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was nice and easy. The only thing was the person on top floor were super loud walking around all night long. It was hard to sleep, but the bed was amazing.
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Professional and friendly staff
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

6/10 Okay

Ulrik

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The internet was not working due to weather is what we were told. Also, weathwr stripping around door was poor, we had snow blowing into the room and cold air, we were tok yired to chsnge rioms so i had to use towels to plug the gaps.
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 20 Feb 2024
Thank you for your feedback! We have informed management of your issues and have resolved them. We hope to host you next time.

8/10 Good

Maria Rizielle, Valencia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel for its convenient location and well-kept rooms. but it’s difficult to seek help without a phone in the room.
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 20 Feb 2024
Thank you for your feedback! We do have a texting service that we offer to all guests in placement of telephones in the rooms.

10/10 Excellent

Gwendolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the updated look, very pretty, super comfy, moody ambiance
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with great design. Beautiful view of the lake. Will definitely go back again.
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

8/10 Good

lizeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the lake view and kids park close by
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 29 Feb 2024
We are thrilled to hear you enjoyed your stay with us! We hope to host you again in the near future!

10/10 Excellent

Knarik

Liked: Cleanliness, staff & service, property conditions & facilities
It is very comfort
Stayed 1 night in Feb 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

4/10 Poor

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated and nice rooms / location. I would not stay here again due to the noise. We were kept up to 3am with the room above us making so much noise. Front desk was closed so we were unsure how to resolve this issue. Wouldn’t recommend unless you are staying in the floor above.
Response from The Marina Riviera Team on 20 Feb 2024
Hi Megan, We apologize for the inconvenience. Upon our discussion at the front desk, we do have a number for you to text if you decide to stay with us again. We hope the discounted rate, and future upgrade make up for the noise issues.

10/10 Excellent

Maksudul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That’s a great place to stay
Stayed 2 nights in Jan 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

10/10 Excellent

joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

10/10 Excellent

Jinhee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

8/10 Good

SHIVANGI

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

6/10 Okay

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service
There’s no coffee machine in the room, we had to walk to the lobby to get a cup of coffee ( the coffee was good though). The beds are extremely firm, as hard as rock. Otherwise, it was clean, staff were nice, the location was perfect.
Stayed 1 night in Jan 2024
Response from The Marina Riviera Team on 20 Feb 2024
Thank you for your feedback! We hope you have a great week.

2/10 Terrible

Lissa

Travelled with partner
Disliked: Cleanliness, amenities
The hotel was in a nice location and within walking distance of restaurants and shops. However, all the good was canceled due to the noise from the other rooms. These rooms have 0 insulation so, you can hear EVERYTHING. The guest above us had a pet, probably a dog, but it sounded like there was a freaking horse up there. It kept us up all night! I will never be staying here again.
Stayed 1 night in Jan 2024
Response from The Marina Riviera Team on 20 Feb 2024
Hi Lissa, We are sorry to hear your stay did not meet your expectations. All the best!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Marina Riviera Team on 20 Feb 2024
We are thrilled to hear that you enjoyed your stay with us! We look forward to hosting you again soon!

2/10 Terrible

Ayesha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Marina Riviera Team on 9 Jan 2024
We are sorry to hear you did not enjoy your stay with us! Please let us know what we can do better as we do strive to be a 5/5 for all of our guests!

10/10 Excellent

Reney

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Only thing was the walls were a little bit
Stayed 1 night in Jan 2024
Response from The Marina Riviera Team on 9 Jan 2024
We are thrilled to hear you enjoyed your stay with us! Thank you for your feedback, we will certainly pass this along!

8/10 Good

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and under renovation and this summer they will be opening a restaurant bar and outdoor deck. All in all, it was a lot of fun and comfortable.
Stayed 3 nights in Dec 2023
Response from The Marina Riviera Team on 9 Jan 2024
We are thrilled to hear you enjoyed your stay with us! Please let us know if there is anything we can do to help better your next stay!