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"Really nice hotel but had terrible service in the restaurant "

"Gorgeous hotel with details fitting the local mountaineer aesthetic, perfect location right by but not on Kropowki street, about half way from the top to Gubałówka, amazing breakfast and gorgeous Spa with a steam room, dry, wet, salt wall and birch saunas, 2 outdoor hot tubs and one of the prettiest hotel pools I have ever seen. I wish, they’d close the Spa a bit later, as if you are in Zakopane for only a short time, getting there before 9pm is tough and it closes at 10. We were many guests, using the facility just before closing. My only non stellar experience was with the Spa employee who should be better trained at diplomacy when talking to guests, about closing time: She basically bit into us for rinsing off at the spa locker room at 10pm. We thought that 10pm was meant to be the time you leave the Spa area and could not have known, it includes the locker room. One of the receptionist could also work on being warmer and more helpful to guests, I travel a lot and she stood out negatively, but I think, in her case, it was mainly shyness. Still, none of it ruined our stay and both issues seemed to be a small lack in employee training and perhaps clearer directives as to Spa hours. The rest of the employees were lovely. We liked it so much that we toyed with extending our stay. I definitely hope to come back."

"Good location, nice and helpful staff, tasty buffet breakfast. Highly recommended."

"Lovely stayvout of season. Room was a little warm and bed very average bur everything else was wonderful. Spa was very enjoyable and the breakfast & restaurant were exceptional."

"Lovely picturesque traditional hotel with friendly staff and very friendly helpful staff. Need to update to match sister hotel in krakow with usb points and the shower head was very wobbly. Definitely stay here again as so close to town and everything else. Beautiful view of the mountains "

"Really nice hotel. Excellent staff."

"Super location and very friendly Staff"

"We had a great time, here. We didn't use the extra facilities (spa, massage...) but played bowling. :-) Breakfast had many options and choices."

"Excellent location, food and thermal baths. Super friendly and helpful staff. Thoroughly recommend "